Schedule

Stored reply

1. ReplyOctober 1, 2024, 20:19

   I'm sorry that you feel disappointed. We are a commercial company and we earn solely from the small fee users pay us for using the app. We have a free version which is small and many features are disabled in it, but if it fits somebody's needs, they may use it unlimitedly. However, in order to use all the app's features, a small monthly fee must be paid as long as the app is needed.

Stored reply

1. ReplyAugust 12, 2024, 12:28

   We answer each and every email. Please check your spam folder.

Stored reply

1. ReplySeptember 7, 2023, 21:04

   Thank you for your review. I wish you contacted us for assistance before writing this review, but I'm sorry that you feel this way.

Stored reply

1. ReplyJuly 23, 2023, 13:20

   The Scheduler is based on events, however each event may be a single-time event (one-time show) or a repeating one (e.g. daily or weekly) for classes or courses. I you contact us directly I'll gladly guide you how to use the Schedule App for your needs.

Stored reply

1. ReplyNovember 4, 2022, 07:06

   I wish you contacted us directly because we have answers to your questions. I believe you clicked the "Review" button by mistake. But a couple of lines below it there is a "contact us" form which sends us a direct request or question. Changing the size and font of the event description is done by editing the event design template, and I'll gladly guide you how to do it. Multiple slots feature works for many of our users. Again, please contact us directly and I'll help you use it correctly for your needs.

Stored reply

1. ReplyApril 13, 2022, 14:11

   Unfortunately you simultaneously posted this review and sent a "contact us" request, and soon afterwards removed the app from your website, so we didn't have a chance to help (we usually answer within 24 hours). Please feel free to contact us again if you wish to give it another chance. Obviously users may add more than one event to the app (up to 10 events in the free version and unlimited in the premium plan) so we will be glad to guide you through adding more events.

Stored reply

1. ReplyMarch 23, 2022, 04:48

   In the Support Tab there are 2 options. One is to click "Review" which links here. The other is to fill in a form and click "Submit" to get support. If you reached here, it means you went to Support Tab and then clicked "Review".

Stored reply

1. ReplyDecember 8, 2021, 20:02

   Thank you for your review, but unfortunately we cannot help you. We aim to support all PayPal-supported currencies, as listed on https://developer.paypal.com/docs/api/reference/currency-codes. Unfortunately, it does not seem like PayPal supports your currency. As soon as they add it to the list, we will gladly add it to the app.

Stored reply

1. ReplySeptember 2, 2021, 05:05

   Thank you for your review. I'm sorry to hear, and I'm sad that you did not try to contact us with your questions. We have excellent support and we do our best to reply quickly and efficiently. :-(

Stored reply

1. ReplyJuly 22, 2021, 19:25

   Thank you for your review. Unfortunately we cannot give efficient help through anonymous reviews, and as you can see we don't read them frequently enough. Please you and others who read this answer - send us a direct support request using the "Contact us" form in the app-settings | Support Tab. We almost always answer within about 24 hours.

Stored reply

1. ReplyJuly 22, 2021, 19:25

   Thank you for your review. Unfortunately we cannot give efficient help through anonymous reviews, and as you can see we don't read them frequently enough. Please you and others who read this answer - send us a direct support request using the "Contact us" form in the app-settings | Support Tab. We almost always answer within about 24 hours.

Stored reply

1. ReplyMarch 29, 2021, 08:16

   Thank you for your review. Did you publish your website after installing the app? Please note that you must publish after the installation, and also every time after you make changes to the app, so that the changes will apply to the live site. Also, if you need assistance, please write to us using the "contact us" form in the app-settings (Support Tab), because the review is anonymous and it makes it difficult for us to help.

Stored reply

1. ReplyDecember 25, 2020, 06:35

   I'm sorry to hear that. Pity you didn't just contact us so we can help you find what went wrong and fix what needs to be fixed. As you can see, we answer very quickly. Feel free to contact us directly through the "Support" Tab in the app-settings and we will gladly help! Thank you for the feedback.

Stored reply

1. ReplyNovember 5, 2020, 09:12

   I'm sorry, we do not speak Portuguese. We will gladly help you, if you need, please contact us through the contact-us form in the app-settings (Support Tab).

Stored reply

1. ReplySeptember 6, 2020, 10:43

   Both are possible! I wish you asked us before writing this review. Please contact us from the "Support" Tab in the app-settings and I will gladly explain you how. Feel free to use the "Contact Us" form in the "Support" Tab of the app-settings.

Stored reply

1. ReplySeptember 5, 2020, 17:32

   After an investigation we performed here, it seems like your website produced exceptionally intense traffic, which prevented our servers from serving our other users, and eventually it was automatically blocked as it was identified as a DoS attack. Please contact us in person so we can clear things up regarding how our app is used in your website.

Stored reply

1. ReplyDecember 30, 2019, 19:51

   For the record, this review was written 5 minutes (!) after the user wrote a message to us. We eventually answered it within 70 minutes. If this is bad service (during Christmas!) I'm really left without words. We answer each and every message, and in 99% of the cases we do that within 24 hours, mostly much quicker. The complaint of this user was that if he replies to the notification email he gets from the app about a registration, the reply does not go to the customer. Sure it doesn't, because that email did not come from that customer, and also because it contains secret information that the customer should not see. I guided him that he can simply click the clickable email address in the notification email in order to write to the client. I have no idea in what way it is against what we advertise. We advertise that the site owner gets a notification about a registration and that the customer gets a confirmation email about his registration. The app does both automatically.

Stored reply

1. ReplyDecember 30, 2019, 20:00

   To save a new event, you have to click the "Save Event" button. "Save" means that it is saved with the Editor version of the app, i.e. if you close Wix Editor and then come back, it will be there. In order to make the changes live (or see them in the live preview in the Editor), you should use the "Publish" button at the top-right of the Wix Editor. I wish you would wait with the "Terrible" review the 2 hours it took us to get back to you and explain all that.. :-(

Stored reply

1. ReplyNovember 15, 2019, 22:04

   Thank you for your invaluable feedback! But allow me to correct some inaccuracies for other users who will read this in the future: Indeed, there is no membership or marketing options (yet we do not declare we have them...). There are separate marketing apps in Wix, BTW. The app does update Wix Inbox (dashboard). Each registration is reported to Wix Dashboard, and the registrant is also added to your Wix contact list. We reply to each and every question or request, and we do it within 24 hours in 99% of the cases. If you contacted us, please look for our answer in your SPAM directory, it might have put there by mistake by your email client. The mobile view is indeed different than the desktop view, but it is not true that it only shows one event at a time. It is just vertical (List View). Thanks for your inputs! We constantly improve.