Online Store

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1. ReplyOctober 21, 2025, 13:38

   Hello! Thank you for your feedback! The Ecwid app can be removed like any other app on Wix. The only difference is that the app must be removed from the Wix Editor. Here are the steps to remove the app, starting from the Wix dashboard. If you are already in the Website Editor, you can start at step 4. 1) Go to Apps → Manage Apps. 2) Click the arrow next to the Ecwid app (More app actions). 3) Click Delete app — you will be prompted to open the Website Editor. 4) In the Website Editor, go to Add Apps → Manage Apps, then click the arrow next to the Ecwid app. 5) Click Delete app. 6) Leave feedback if you wish, and confirm app deletion.

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1. ReplyOctober 20, 2025, 11:59

   Olá, Aqui é a equipe da Ecwid by Lightspeed. Obrigado pela sua avaliação! Encontramos sua conta Ecwid e vimos que você está no plano gratuito. Os produtos digitais estão disponíveis no plano Profissional e acima. Você pode saber mais sobre o recurso em nosso artigo: https://support.ecwid.com/hc/en-us/articles/207100559-Digital-products Você deve atualizar sua conta para usar produtos digitais. Para saber como fazer isso e comparar os planos, consulte nosso artigo: https://support.ecwid.com/hc/en-us/articles/207808335-Ecwid-plans-and-features-for-Wix Espero que isso ajude! Se tiver alguma dúvida, sinta-se à vontade para nos enviar um e-mail para ec.support@lightspeedhq.com.

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1. ReplyNovember 26, 2024, 15:29

   Hi there, This is from Ecwid by the Lightspeed team. Thank you for your feedback. We're sorry you have to deal with this. If you'd like to remove Ecwid from Wix, all you need to do is remove the Ecwid app from Wix: 1. Go to your Wix Admin > Apps > Manage Apps. 2. Click "…" near Online store. 3. Click Delete. That's it. After that, you won't see the Ecwid store on your Wix website. Please, feel free to contact us directly at ec.support@lightspeedhq.com, if any questions about Ecwid arise, and you'd like to share your experience of work with Ecwid. Your feedback is valuable to us. Thanks in advance!

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1. ReplyOctober 24, 2024, 10:57

   Hi there, This is from Ecwid by the Lightspeed team. Thank you for reaching out to us. Ecwid generates clean SEO-friendly URLs that can be read by Google with no issues because we use short URLs without any additional symbols like % ! # etc. URLs in Ecwid contain product IDs to eliminate the possibility of creating the same URLs for products with the same name. For example, there can be several products in your store named “Shorts” belonging to the same category and it will be hard to create a unique URL for each of them using words only. It is also useful because thanks to the product ID, your old URL will work even if you change the product name. In this respect, numerical IDs are more efficient. That is why our clean URLs contain both words easily readable by people and search engines and numbers that are suitable for databases to speed up the work of your store. Feel free to reply to this message if there are any questions. I’m more than happy to assist.

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1. ReplyOctober 11, 2024, 15:19

   Hi, This is Jay from Ecwid by Lightspeed Customer Care team. Thank you for the feedback! I'm sorry about the experience. Please allow me to address your concerns one by one. First, about adding a cart, from the Wix site editor, there are 3 options when you add a cart and yes, one of them is a search bar. Kindly follow these steps to add a shopping bag to your site: 1. From the Wix site editor page, go to Online Store page 2. Hover on the Store block, and click the Settings button. 3. Click the Add-on option 4. Click the Add to Page button for the chosen type of shopping bag 5. Click Save and Publish buttons After following these steps, you'll now have a shopping bag on your Wix site. In regards to designing flexibility, we are working hard on improving the system to provide more better options for the design of the store. This feedback of yours is very valuable! Just in case that you needed further help about your Ecwid store, you can also send us an email.

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1. ReplySeptember 16, 2024, 17:40

   Hello! This is Ecwid by Lightspeed Customer Care team. Thank you for the feedback! We are very sorry that the app doesn't work for you. Please reach out to us by ec.support@lightspeedhq.com email address, specify what exactly is not working, and send us a link to a webpage where your store is located. Please send us screenshots if you see any errors. We will do our best to help you! Thank you!

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1. ReplyJuly 4, 2024, 12:34

   Hello, this is Ecwid by Lightspeed Customer Care Team. Thank you for your feedback! I'm sorry to hear about these difficulties. Please reach our Support team, send us your site URL and other details at https://support.ecwid.com/hc/en-us/requests/new or via email at ec.support@lightspeedhq.com and we will be glad to help you!