Online Store

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. R

   robd4kk December 5, 2024, 02:11

   ★★★★★ 5.0 Unpublished

   useful app

   useful app

2. R

   robd4kwebsiteowner October 30, 2023, 00:30

   ★★★★★ 5.0 Unpublished

   Good app

   Good app

3. S

   service4778 June 9, 2022, 03:41

   ★★★★★ 5.0 Unpublished

   better than mix store

   Much better than wix store !wix store is a shit

4. J

   jimbarnes9 March 2, 2021, 19:49

   ★★★★★ 1.0 Unpublished

   Customer Support is Non-Existent

   There is no customer support phone number to call, which is a very bad. So I used the support email address to ask a questions. Five days later later, I received the following response: "We wanted to check in with you to see if you still needed our help. If you do still need assistance, please reply to this email with any new updates or information and we will get back to you within 1-3 business days." I replied back the same day and repeated my original question. It's been another week and I have not received a response. Simply horrible.

   Stored reply

   1. ReplyMarch 4, 2021, 03:23

      Hello! We are terribly sorry that you didn't receive a response from us and we totally understand your frustration. These days we are experiencing a higher volume of emails - due to COVID-19 many businesses have gone online and joined Ecwid. Though, we are taking necessary measures: for example, we are expanding the Support team to be able to help our merchants faster. Please, feel free to join our live chat (available 24/5). We will be happy to assist you and answer all your questions real-time! You just need to click 'Contact us' on any of the pages in the Help Center (https://support.ecwid.com/hc/en-us), and then type your question in the pop-up form. We are ready to help!

5. I

   iliab7 February 24, 2021, 14:41

   ★★★★★ 5.0 Unpublished

   test

   test

6. A

   amsterdamlikit February 20, 2021, 11:25

   ★★★★★ 1.0 Unpublished

   I paid but still not upgraded

   I purchased the application by paying over wix. But still says I need to upgrade? What's going on. Please help me.

   Stored reply

   1. ReplyFebruary 20, 2021, 17:07

      Hello, my name is Mary. I've checked the database and I've found your Ecwid account - Amsterdam Likit. This account ID 47600086 was created on the Ecwid website and it is subscribed to the Free plan. The thing is that there are two types of Ecwid accounts: 1) Direct Ecwid accounts: created on our website https://my.ecwid.com. Their subscription is managed by Ecwid. 2) Accounts: created through Ecwid partners (like Wix) — They have a separate billing, that is managed by the website builder itself. Therefore, it looks like there is confusion. Option 1 - You've created a new Ecwid account through the Ecwid WIX app and paid for it, but you still have your original account (Store ID 47600086) connected to your Ecwid WIX app. Option 2 - You've upgraded the WIX subscription itself - http://www.wix.com/upgrade/website Please, send us an email to billing@ecwid.com with the following details: - amount paid - screenshot of the invoice - any other emails you can use Hope to hear from you.

7. G

   guitarhead01 February 18, 2021, 17:32

   ★★★★★ 1.0 Unpublished

   HORRIBLE

   I tried to buy a subscription through the Ecwid site and I guess because I was signed in to wix already it defaulted to the wix app version which I didn't want. I paid $200 for this and it's completely unusable for my needs, but Ecwid won't refund my purchase and I have now tried 4 different times to get a call back from Wix to see if there's anything they can do and every time I get a message saying "sorry we missed you, we called you at such and such time" but they never actually called. I guess I'm out $200.

   Stored reply

   1. ReplyFebruary 19, 2021, 08:19

      Hello, We are truly sorry for the negative experience you had with Eciwd. Please, email us at billing@ecwid.com and share your store ID. We will investigate your case and try to help you.

8. F

   fowlerinnovations February 14, 2021, 20:41

   ★★★★★ 1.0 Unpublished

   Doesn't work with Canada Post 2021.02.14

   This app does everything the same as the regular WIX store only for an additional fee. It looks nice and is able to have design changed. The app fails in Shipping for Canadian businesses claims to integrate with Canada Post but does not. Can't run a ecommerce business in Canada without Canada post. all in all don't bother it offers nothing better than the WIX Store.

   Stored reply

   1. ReplyFebruary 16, 2021, 06:04

      Hi! Ecwid team is here. We understand that Canada Post is essential for Canadian merchants. We have an integration with them so you can show Canada Post rates in your Ecwid store. Please, read how to add it in this article: https://support.ecwid.com/hc/en-us/articles/207100589-Canada-Post If it doesn't work in your store for some reason or you need help with adding it, please, contact us at support@ecwid.com. We will carefully check your store and help you to set up Canada Post.

9. F

   feelgoodsalsas January 30, 2021, 17:10

   ★★★★★ 2.0 Unpublished

   Bad customer service & confusing billing

   The app itself is fine, it does what I need it to do for my store. But the user interface as it pertains to how it sets up it's billing is WHACK! It is so confusing that I don't even know who to explain how confusing it is, but I will try...The app is offered through wix...so you can purchase it through wix or directly through ecwid? Not sure but I do know there are two SEPARATE pricing systems one if you go through wix and one if you go through ecwid (which again I don't really understand)...long and short of it is that when you try to get customer service the wix people will tell you to go to ecwid and the ecwid people will tell you to go through wix...after numerous hiccups, screenshots, and various emails I finally got someone to correct what I needed but good grief it took waaaay too much time out of my day. So if you have like zero patience for bad customer service and having to contact various people to get an answer I would say be prepared to be annoyed. The app itself has good basic storefront features that make selling on the go pretty easy.

   Stored reply

   1. ReplyFebruary 1, 2021, 12:54

      Hi there! This is Ecwid Customer Care team. Thank you for your review. We are very sorry for the difficulties you've faced and totally understand your frustration! Indeed, there are two types of accounts: - Accounts registered directly at https://www.ecwid.com; - Accounts registered through Wix in the Ecwid app. The subscriptions for direct accounts are managed on our end; if an Ecwid account is created through Wix, the subscriptions are managed by Wix. They have their own billing system and we don't have access to their billing records. Sorry! That's why when there's a question regarding the subscription for such an account, we can ask our clients to contact Wix to get the issue solved. Anyway, we appreciate you sharing the feedback and will think of how to improve it. If you have any questions or need any assistance, please feel free to email us at support@ecwid.com, we'll be happy to help!

10. L

    lesdefricheurs December 23, 2020, 17:12

    ★★★★★ 1.0 Unpublished

    uNE AIDE INOPERANTE POUR LES CLEINTS FRANCOPHONES

    Stored reply

    1. ReplyDecember 25, 2020, 05:47

       Salut! Nous prenons en charge en anglais, mais nous pouvons utiliser un outil de traduction pour communiquer avec vous en français. Veuillez nous contacter à support@ecwid.com, nous serons heureux de vous aider!

11. C

    cyrilletanoux August 27, 2020, 12:29

    ★★★★★ 3.0 Unpublished

    Question - Appli : Gratisfaction

    Bonjour, Si je souscris un plan Business Basique chez Wix, et ensuite un plan Premium (Ecwid plan prices for Wix) est ce que je bénéficie de l'appli Gratisfaction sans frais supplémentaire ? Merci ;)

    Stored reply

    1. ReplyAugust 30, 2020, 11:44

       Bonjour, répondez à la question! L'application Gratisfaction est une application tierce conçue pour le marché des applications Ecwid par un développeur tiers. Ni Ecwid ni Wix ne vous facturent l'application, je crains donc que nous ne fixions pas leurs prix. Si vous souhaitez utiliser leur application, vous devrez l'utiliser selon leurs plans disponibles ici: https://appsmav.com/gratisfaction/pricing-plan.php

12. A

    anitatorresfotografa August 19, 2020, 09:52

    ★★★★★ 1.0 Unpublished

    cambio moneda de pago

    Hola, no consigo encontrar como cambiar la moneda de pago, solo me hay dólares y yo soy de España, necesito que el precio salga en Euros. Como puedo haerlo? muchas gracias

    Stored reply

    1. ReplyAugust 22, 2020, 16:11

       He usado Google Translate para entender sus preguntas y mi respuesta. Con suerte, lo he hecho todo bien. Me disculpo de antemano si he entendido algo mal. Hola, el equipo de Ecwid está aquí para ayudar! ¿He entendido bien que te gustaría mostrar los precios en euros? Puedes hacerlo siguiendo estos pasos: Para establecer una moneda en tu tienda online de Ecwid: En tu administrador de Ecwid, ve a la pestaña de Ajustes → General, Ajustes Regionales. Elige tu moneda en el menú desplegable Moneda. Guarda los cambios Aquí está el video que demuestra estos pasos: https://ecwid.d.pr/7DiUSB Por favor, lea más acerca de la gestión de la moneda en nuestro Centro de ayuda Artículo: Configuración de la moneda en la tienda Ecwid Si tiene alguna pregunta, no dude en contactarnos en support@ecwid.com

13. F

    felicianoautopecas July 18, 2020, 18:19

    ★★★★★ 2.0 Unpublished

    inclusão de fotos

    Não consegui ver com clareza como incluir os produtos da minha loja, só o template que já esta montado, vou entrar na ajuda pra ver se consigo incluir minhas fotos e preços na moeda local. Fora isso o template ficou bom.

    Stored reply

    1. ReplyJuly 21, 2020, 09:40

       Olá, sou Mary da equipe de atendimento ao cliente da Ecwid. O suporte do Ecwid funciona em inglês. Espero que você não se importe de ter usado uma ferramenta de tradução automática para traduzir minha mensagem para o português. Suponho que você adicionou a loja ao site e viu produtos de exemplo da Ecwid. Ecwid adiciona esses produtos para mostrar um exemplo de como a loja pode ser. Para adicionar seus próprios produtos ao catálogo, siga as etapas descritas neste artigo: https://support.ecwid.com/hc/en-us/articles/115005902569-Adding-updating-and-deleting-products Aqui também está um artigo com instruções sobre como adicionar suas imagens: https://support.ecwid.com/hc/en-us/articles/360008885380-Product-images Espero que esta informação ajude.

14. F

    fidelirc July 11, 2020, 16:46

    ★★★★★ 3.0 Unpublished

    Número de chamadas bloqueado pelo excedente de testes?

    Stored reply

    1. ReplyJuly 15, 2020, 05:34

       Olá! Poderia explicar o que quer dizer? Você vê algum tipo de erro? Entre em contato conosco em https://support.ecwid.com/hc/en-us/requests/new#email e forneça o máximo de detalhes possível. Obrigado!

15. K

    kebmilsum July 7, 2020, 15:55

    ★★★★★ 1.0 Unpublished

    Не синхронизирует с Wix store

    Если уже иметь Wix Stores получается нет смысла брать Ecwid, они не интегрированы. По сути это два разных магазина. Либо как-нибудь соедините функции этих двух приложений или не предлагайте покупать обе сразу. У каждой есть свои плюсы и минусы. Были бы их функции в одном было бы лучше

    Stored reply

    1. ReplyJuly 8, 2020, 08:18

       Спасибо за отзыв! В конструкторе сайтов Wix для создания интернет-магазина, вы можете использовать встраиваемый плагин от Эквида или встроенное приложение Wix Stores. Вы правы, это два отдельных инструмента. Будем благодарны, если напишите каких именно функций не хватило в Эквиде. Обязательно передадим эту информацию в Команду. Вы поможете нам стать лучше!

16. C

    conichiwajapan June 5, 2020, 02:43

    ★★★★★ 2.0 Unpublished

    日本には対応してません。

    メニュー項目などは日本語になってますが、支払いや配送などは日本には対応してませんでした。

    Stored reply

    1. ReplyJuly 6, 2020, 15:26

       Hi there! Thanks for the feedback! We are really sorry to hear that you had a bad experience with the Ecwid app. What do you mean by payment and delivery not being supported in Japan? Do you mean the Japanese translation of payment and delivery methods or do you mean the availability of payment processors and shipping carriers itself? Which payment processors and delivery methods did you want to use in your store? Some of the available payment processors for Japan in Ecwid are Stripe, PayPal and Square. Shipping your products is possible via FedEx. If you wanted to use other payment processors or shipping carriers, please share it with us by emailing support@ecwid.com or messaging us through live chat at ecwid.com. This would help us a lot!

17. N

    ngantran4 May 31, 2020, 03:50

    ★★★★★ 2.0 Unpublished

    Can't design

    can not adjust font size.

    Stored reply

    1. ReplyJune 19, 2020, 09:22

       Hi, Thanks for the review! As I get you'd like to adjust the font size of Ecwid elements. If so, it's possible to do with the help of the CSS codes. Please find the ready-to-go codes in our CookBook: https://support.ecwid.com/hc/en-us/articles/360000034499-CSS-codes-for-your-Ecwid-Store Please also contact us via email at support@ecwid.com, so our team can help you with the site modification. Thank you!

18. M

    mucahit-aydin April 29, 2020, 10:19

    ★★★★★ 3.0 Unpublished

    Ödeme sistemi

    direkt bankaların sanal pos u nasıl ekleniyor ?

    Stored reply

    1. ReplyMay 15, 2020, 13:59

       Merhaba! Ecwid ekibi burada. Desteğimiz İngilizce olduğu için, sorunuzu çevrimiçi bir çevirmen aracılığıyla tercüme ettim. Umarım iyi olur. Yani, Ecwid şu POS sistemleriyle entegredir: Square, Clover ve Vend. Ecwid mağazanızla entegre etmek istediğiniz belirli bir POS sistemi varsa, Ecwid API belgelerine dayanan özel bir çözüm olarak onunla bir entegrasyon oluşturulabilir: https://developers.ecwid.com/api-documentation Bu görev için üçüncü taraf bir geliştirici tutmanız gerekebilir. Veya, bu tür işleri ücretli olarak yapan özelleştirme ekibimize bir istek gönderebilirsiniz ve tüm ayrıntıları tartışmak için e-posta yoluyla size geri döneceklerdir: https://ecwidcom.typeform.com/to/vIlijv Başka sorunuz varsa, iş günlerinde 7/24 gerçek zamanlı yardım almak için support@ecwid.com adresinden e-posta veya canlı sohbetler aracılığıyla bize ulaşabilirsiniz. Bir sohbet açmak için https://ecwid.com adresine gidin ve sitenin üst menüsünde bulunan sohbet simgesini tıklayın.

19. R

    rjurdzinski April 16, 2020, 13:29

    ★★★★★ 1.0 Unpublished

    can't change USD on GBP

    I can't change USD on GBP in the free plan :(

    Stored reply

    1. ReplyApril 19, 2020, 11:24

       Hi! Thank you for your message. Store owners subscribed to any of the plans have an option to change the store currency. Try following these steps: go to Ecwid Admin > Settings > General > Regional Settings > Choose the needed currency from the list. Just in case, here is a screenshot: https://ecwid.d.pr/47VUZG Hope this helps!

20. D

    daniele748 March 30, 2020, 16:48

    ★★★★★ 2.0 Unpublished

    MR Daniele D Bari

    Dear Eqwid team you need to improve the ZOOM, at the moment it looks very amateur. Thanks

21. Q

    qnq812 March 30, 2020, 05:48

    ★★★★★ 2.0 Unpublished

    Special Request Addition purchase

    I'm selling flowers. Customer select very nice arrangement. Now customer would like add special item, candy, stuffed animal and add a cute card. How do I set up this special items to select? additional pricing roll up into the over all total.

    Stored reply

    1. ReplyMarch 31, 2020, 13:56

       Hi, thanks for contacting Ecwid team. You can display special items on the flower product pages with the help of the feature "Related Products". It will add a section "You May Also Like" with some featured products. Thus, when a customer visits a bouquet details page, they will see the special items on the page and will be able to purchase them, as well. Here is an article about related products: https://support.ecwid.com/hc/en-us/articles/208078945-Related-products If you have any further questions, please contact us at support@ecwid.com. Thank you!

22. H

    helgardslabbert March 17, 2020, 08:06

    ★★★★★ 2.0 Unpublished

    Navigation issues

    There seems to be now way for me to go navigate properly through the shop. I have inserted buttons, but they show up on every page and multiple.

    Stored reply

    1. ReplyMarch 17, 2020, 12:20

       Hi there, It's Ecwid team. Thanks for your feedback. I'm sorry for this issue. As far as I understand, you'd like to switch from one store page to another with the help of buttons. If so, you can enable the breadcrumbs for your Ecwid store page. Thus, you'll be able to navigate through your store pages. Just in case, breadcrumbs should be enabled from the Ecwid app design settings in your Wix website editor. As of now, I recommend that you contact us either at support@ecwid.com or in the live chat regarding the navigation issue and provide us with your store ID or the email address your Ecwid account is registered with. Thus, we'll be able to have a look at your website, check your store settings and help you further. Hope to hear from you!

23. L

    lilyaseaton March 14, 2020, 23:34

    ★★★★★ 1.0 Unpublished

    hmph

    hate the app cannot change what to sell

    Stored reply

    1. ReplyMarch 16, 2020, 11:41

       Hello! We are sorry to learn you faced difficulties with your online store. Do you want to edit the products in the catalog? If yes, please go to the Ecwid control panel > Catalog > Products > open a product for editing > modify the product details using this instruction: https://support.ecwid.com/hc/en-us/articles/115005902569-Adding-updating-and-deleting-products Also, feel free to get in touch with us via the live chat, you can access it here: https://www.ecwid.com/ Click the chat icon at the top of the page, screenshot: https://ecwid.d.pr/28uwEf Thank you!

24. R

    rminehak5 March 7, 2020, 13:56

    ★★★★★ 1.0 Unpublished

    Only products

    How to sell Membership for site ? I spent hour for search it . In info about plugin : sell digital products , items and subscriptions ... Where?

    Stored reply

    1. ReplyMarch 9, 2020, 09:54

       Hi there, You can sell membership for site using the "E-goods" (Digital products) feature. Link to the guide: https://support.ecwid.com/hc/en-us/articles/207100559-Digital-products In order to sell membership for your site, you can add the following info to the file attached to a product: 1. A link to access the site; 2. Login/password. Note that all the customers who bought the same product will get the same file with the same login/password. If you'd like to send individual files (with different login details) to each customer, you can achieve it with the help of a custom solution developed for your own store. If you are interested in it, you can request a quote via this form: https://ecwidcom.typeform.com/to/vIlijv Also, you can develop a custom app yourself. Note that this will require programming skills. Here's the link to our API docs: https://developers.ecwid.com/api-documentation If you have any further questions, don't hesitate to ask. Thank you!

25. L

    laatunji March 2, 2020, 18:36

    ★★★★★ 2.0 Unpublished

    Subcrption

    hello, i upgrade to professional plan via wix, but i am unable to use the plan

    Stored reply

    1. ReplyMarch 3, 2020, 08:13

       Hi there! Ecwid Team is here to help. Could you please send the link to your online store at support@ecwid.com We will check your account, the status of your subscription and provide the solution. Thank you! We are looking forward to hearing from you very soon!

26. J

    jonathancopping February 21, 2020, 08:59

    ★★★★★ 3.0 Unpublished

    Coupon / promo offers for people visiting my store

    Hi, I'm thinking about changing from the wix store to yours due to limited functionality with coupons. A few questiosn: - Does your store support multiple coupon/promo codes at one time, e.g. can you apply a code to more than one transation? - Can I exclude 'sale' items that are in a collection from a promo offer? E.g. preventing two lots of discount - If I offer a free shipping code with a range of 'postal' items (things that fit through a standard letter box) and then a customer adds a bulkier item (that doesn't quailify for free shipping) can I prevent the free shipping code from working, e.g. I don't want a customer to use a code on a cheap item that gives them free postage for their entire order? Hope that all makes sense! Amd thanks

    Stored reply

    1. ReplyFebruary 24, 2020, 13:54

       Hello there! Thanks for contacting us. Let me go over your questions one by one: 1) Yes, one coupon can be used several times with different orders. Though only one coupon can be used per order. 2) Sure, you can choose the products and then limit your coupon to them: https://ecwid.d.pr/wuLyqb 3) At the moment free shipping coupons are applicable to the whole order and cannot be limited by products, sorry. Though it might be possible to limit the free shipping coupon to some items only with a custom solution. Just in case, here is the detailed guide on coupons: https://support.ecwid.com/hc/en-us/articles/207806525-Discount-coupons Hope it helps:)

27. L

    leandropalmirojipa February 14, 2020, 17:46

    ★★★★★ 2.0 Unpublished

    Sobre o Chakout.

    Olá, venho les pedir que através de um grande esforço, criem uma especie de chakout transparente integrado no site, sem a necessidade de fazer um chakout esterno através de redirecioamentos; A opção de Wixpayments é extremamente limitada e ridícula, me informaram na propaganda, que eu poderia criar um site da minha loja de tênis, e quando estava finalizando descobri que a politica do Wixpayments não me permite vender os meus tênis e relógios.

    Stored reply

    1. ReplyFebruary 15, 2020, 12:25

       Olá! Esta é a equipe Ecwid. Se eu entendi direito, você tem uma loja Wix Online com Wix Payments. Ecwid é um carrinho de compras separado que permite criar sua própria loja online e adicionar sua loja Ecwid ao site Wix usando este plugin. O Ecwid integra-se a mais de 50 gateways de pagamento diferentes. Aqui está a lista completa: https://support.ecwid.com/hc/en-us/articles/360000613249-Online-payment-gateways-in-Ecwid Cada um deles tem termos diferentes de serviço descrevendo o que você pode e o que não pode vender. O Wix Payments é um provedor de pagamentos oferecido pelo Wix. Portanto, se você tiver alguma dúvida, entre em contato com o Suporte Wix em https://support.wix.com/en/ Se você deseja migrar esta loja para o Ecwid, use esta instrução https://support.ecwid.com/hc/en-us/articles/115005901109-Migrating-your-store-to-Ecwid

28. Z

    zayanhusain120 January 22, 2020, 15:17

    ★★★★★ 1.0 Unpublished

    What is the differnce

    whats the difference between this and Wix stores?

    Stored reply

    1. ReplyJanuary 23, 2020, 07:24

       Hi! Ecwid and Wix are two separate services, and our eCommerce solutions have different structures. For example, Ecwid is an embeddable solution, so you can insert our shopping cart into any website - Wix, Wordpress, Weebly, or any other custom one. Here's how you can do it: https://support.ecwid.com/hc/en-us/articles/115004678945 You can even have your Ecwid store added on several websites at the same time! Please feel free to check out more about us in Ecwid Overview here: https://support.ecwid.com/hc/en-us/articles/115005609945

29. S

    srsleeman December 31, 2019, 00:09

    ★★★★★ 1.0 Unpublished

    Scam

    Scam, scam, scam. I was charged on my credit card and received nothing else other than they received payment.

    Stored reply

    1. ReplyJanuary 2, 2020, 09:58

       Hello there, We are sorry you are frustrated with our service. Please reach out to us at support@ecwid.com, we will be happy to assist with any issues you faced with your account setup. Thanks!

30. L

    littlehunnys December 4, 2019, 05:59

    ★★★★★ 2.0 Unpublished

    shipping is messed up

    The shipping that gets calculated on my website is not what I have entered into the settings so I'm not sure how the shipping prices are being generated. I have requested customer service contact me and it's been 2 days and nothing so far. I had to disable the custom shipping rates and just put it at a flat rate because I couldn't get it to work

31. L

    lclaveria October 30, 2019, 18:13

    ★★★★★ 1.0 Unpublished

    Free to Wix Premium??

    I have a question. Is it free if you have a premium site with Wix or is it a cost? If there is a cost, the ad is confusing because under your features and pricing tab you have the following cost: "Premium Starts from 6.63 USD". Also it reads "Starts"; where does it end???

    Stored reply

    1. ReplyOctober 31, 2019, 10:11

       Hi! I'm Edward from the Ecwid Customer Care team. Please let me address your questions. 1. Ecwid is an app for Wix users. In this case, you should distinguish the Wix and Ecwid plans. We offer 4 plans, 1 free and 3 paid ones. They all work independently from your Wix's subscription plan. It doesn't matter what plan your Wix site is on, as you subscribe to Wix and Ecwid separately. 2. We have a Free plan that has a permanent $0 fee. In other words, you can run a fully functional store for free forever, although it’s understandably has a limited set of features compared to paid plans. 3. As we have different paid plans, they all have a different set of features and, as a result, the cost. All paid plans can also be paid either monthly or annually. You can see our full breakdown of plans and features here: https://support.ecwid.com/hc/en-us/articles/207808335-Wix#plan_n_pricing If you have any questions left, please feel free to contact us: https://support.ecwid.com/hc/en

32. J

    jbnewson August 30, 2019, 01:48

    ★★★★★ 1.0 Unpublished

    upper grade

    Why is their two different places to grade for ecwid the one I paid for dose nothing. I paid for the Professional $189 for the year; on The Up Grade Your app today page. Only to find their a other place to up grade I don't want to pay again in till I get a refund for the first payment. It would be nice if I could talk to some one on the phone.

    Stored reply

    1. ReplyAugust 30, 2019, 12:33

       Hello! There should be only one place to pay for Ecwid subscription. We really want to help you! Billing queries are handled via email. So, please, reach out to us at billing@ecwid.com and let us know your store ID, link to your store and a summary of what happened. We'll look into this situation and will do all to resolve it. Looking forward to your email!

33. Y

    yousmellthat20 August 10, 2019, 19:23

    ★★★★★ 2.0 Unpublished

    deleting old picturew

    I have an online store I'm trying to delete pictures I no longer need and it wont let me I tried deleting the whole page and reinstalling the online store in it brings back up the same pictures.

    Stored reply

    1. ReplyAugust 12, 2019, 10:04

       Hello! We're sorry to hear you've faced this issue—we'll be happy to help! Can you describe how you were trying to delete the pictures? What steps did you take? Can we have an example of a product which pictures you were trying to delete? Please let us know at support@ecwid.com so we could resolve this issue. Thank you!

34. G

    garron6 August 2, 2019, 20:41

    ★★★★★ 1.0 Unpublished

    Buggy

    I would like to switch to this, since it seems a little more powerful that Wix Stores, but I often can't load the store from Wix because the App says I need to enable cookies. They are enabled. I am using Safari. Beware.

    Stored reply

    1. ReplyAugust 5, 2019, 08:04

       Hi there, We'll be glad to assist you! Can you send us the link where you added the Ecwid store to support@ecwid.com along with your Store ID? Also, please share with us your browser details. Just open this link: https://www.ecwid.com/internet and copy-paste the details from the page. Hope to hear from you soon. Thank you!

35. P

    politi76 July 23, 2019, 16:52

    ★★★★★ 1.0 Unpublished

    Kann nur bestätigen

    Absoluter Dreck!!!!!!! Kein Support.... auf mobile sieht es verdammt verschiessen aus!! Login funktion geht nicht richtig!!!!!! Kunden können sich 10000 mal registrieren.. Chaos pur! NICHTS ZU EMPFEHLEN!!! PFUIIIII

    Stored reply

    1. ReplyJuly 25, 2019, 19:01

       Wir entschuldigen uns. Da wir keine deutschsprachigen Agenten haben, habe ich Ihre E-Mail mit Hilfe von Google Übersetzer übersetzt. Hallo, Danke für Ihre Rückmeldung! Ecwid ist ein reaktionsschneller Warenkorb, der an jede Bildschirmgröße angepasst werden kann. Sie können den Ecwid-Demospeicher unter https://www.ecwid.com/demo/ mit Ihrem eigenen Mobilgerät prüfen, um ihn in Aktion zu sehen. Bitte senden Sie uns den Link zu Ihrer Website unter support@ecwid.com. Wir werden ihn überprüfen und helfen, die Probleme zu lösen. Wie für den Login Derzeit melden sich Kunden mit den Links an, die sie von ihren registrierten E-Mails erhalten. Es ermöglicht die sichere Anmeldung, ohne dass Sie sich das Kennwort merken und eingeben müssen. Es gilt folgende Formel: 1 Kunde = 1 E-Mail-Adresse = 1 Konto. Es ist weiterhin möglich, die klassische Anmeldung mit E-Mail und Passwort zu aktivieren. Bitte senden Sie uns eine E-Mail, damit wir diese Funktion in Ihrem Shop aktivieren können.

36. C

    claudiopfenninger July 18, 2019, 06:00

    ★★★★★ 1.0 Unpublished

    Kein Support, Layouts werden nicht übernommen

    Absolut kein Support, Fragen werden nicht beantwortet, Layout im Shop wird nicht übernommen, hätten wir nicht soviel Zeit investiert, würden wir die Page sofort schliessen

    Stored reply

    1. ReplyJuly 18, 2019, 10:45

       Hallo, Es ist Mary vom Ecwid Customer Care-Team. Danke für die Rückmeldung. Der Ecwid-Support funktioniert auf Englisch. Ich hoffe es macht Ihnen nichts aus, dass ich ein automatisches Übersetzungstool verwendet habe, um meine Nachricht ins Deutsche zu übersetzen. Ecwid und Wix haben eine spezielle Integration. Es besteht die Möglichkeit, das Design des Stores direkt in der App zu konfigurieren. Die in der Wix-App konfigurierten Einstellungen gelten nur für die Storefront auf der Wix-Website. Wenn das Design in der Ecwid-Systemsteuerung geändert wird, gilt dies nicht für die Wix-Website. Führen Sie die in diesem Artikel beschriebenen Schritte aus, um das Layout zu ändern: https://support.ecwid.com/hc/en-us/articles/115005754425-Changing-the-design-of-your-Ecwid-store-on-Wix#product-pages Hatten Sie Probleme mit der Kontaktaufnahme? Das tut mir leid. Ecwid-Support ist 24/5 Mo - Fr unter support@ecwid.com verfügbar. Fühlen Sie sich frei zu erreichen.

37. R

    rokafoods July 7, 2019, 08:08

    ★★★★★ 1.0 Unpublished

    Soo poor

    Compare to what you pay and what you get is really poor. You can not put even a product slider to homepage. You just need to check for codes codes and codes. If we need to write that much codes why are we paying that much money. Should be easier like wix or shopify. I want a refund!

    Stored reply

    1. ReplyJuly 9, 2019, 16:42

       Hi there, Just wondering if you tried this app that lets you add sliders to store pages — https://www.ecwid.com/apps/featured/powr-slider When you have a chance, please, drop us a line at billing@ecwid.com as all the billing questions are handled via email. We'll find your account and see what we can do to help. Any other questions on Ecwid are always welcome at support@ecwid.com Thanks!

38. B

    brendakane369 July 4, 2019, 17:07

    ★★★★★ 1.0 Unpublished

    Selling Original Artwork, not digital

    Hi, I have just created most of my website but it only gives an option to sell digital copies of my work...can this app allow me to sell originals?

    Stored reply

    1. ReplyJuly 5, 2019, 14:25

       Hi there! You can sell both physical and digital products in your Ecwid store. To make sure the product is sold as a physical product that has to be shipped to the customer, please make sure you enable the option "Requires shipping or pickup" for the product when editing it. You can find an example of creating a physical product in our article here: https://support.ecwid.com/hc/en-us/articles/115005902569 If you've encountered an issue when adding your products, please send us the details of the issue at support@ecwid.com, we'll be happy to help.

39. Q

    qdhiestylecollection June 24, 2019, 16:11

    ★★★★★ 1.0 Unpublished

    instagram

    has anyone successfully connected their Instagram account via this ecwid website ?

    Stored reply

    1. ReplyJune 26, 2019, 04:38

       Hi there, We do have users who successfully connected their Instagram and now using the “Shopping on Instagram” feature by tagging their products from Ecwid store on IG posts. For that, you just need to complete a few steps: 1. Connect your Facebook Business page with your Ecwid store; 2. Make sure your Instagram account is a Business Profile; 3. Connect your Instagram Business Profile with your Facebook Business Page; Once complete, Instagram will review your account before granting access to the feature. To find the detailed instructions on each step, please check out our article: https://support.ecwid.com/hc/en-us/articles/360000629245-Selling-on-Instagram. Hope this will be helpful. If you have any questions, please feel free to contact us: support@ecwid.com

40. M

    manonsirois May 26, 2019, 10:47

    ★★★★★ 1.0 Unpublished

    Inventaire et ajout de produit non conforme avec vos annonces de forfaits

    Avant de prendre l'appli je suis aller vérifier ce que m'offrait l'appli. Vos tarifs et ce que vous affichez comme services ne concorde pas du tout. Vous annoncez produits illimité et je ne peut dépasser 50 produits. En plus l'inventaire n'est pas accessible et pourtant vous annoncez dans vos tarifs qu'elle fait parti du forfait.

    Stored reply

    1. ReplyMay 29, 2019, 03:53

       Salut, C'est Tonya de l'équipe du service client Ecwid. Merci beaucoup de nous avoir fait part de vos commentaires. Nous apprécions vraiment que vous ayez passé votre temps à l'écrire. Notre support étant en anglais, j'ai traduit mon message en français à l'aide de Google Translate. Je suis vraiment désolé de vous avoir confondu avec nos projets, ses caractéristiques et ses prix. Pour les utilisateurs qui enregistrent leur compte Ecwid via le site Web Wix, nous proposons 4 formules d'abonnement: 1 gratuite et 3 payantes. Chacune d'entre elles possède un ensemble de fonctionnalités différent: https://support.ecwid.com/hc/en-us/articles/207808335-Ecwid-plans-and-pricing-for-Wix. Encore une fois, je suis vraiment désolé. Pourriez-vous s'il vous plaît nous contacter ici: https://support.ecwid.com/hc/en-us/requests/new afin que nous vérifions votre compte Ecwid et clarifions ses caractéristiques et ses tarifs. Nous serons heureux d'aider!

41. B

    brazilianqueen1 May 25, 2019, 16:27

    ★★★★★ 2.0 Unpublished

    STORE INVENTORY

    I have a wix webiste, and I am now adding ecwid as an app. I can't import my inventory drom wix to ecwid. Instead, the app is forcing me to do the opposite: to type again all my products on ecwd than after connecting with my website, the products are imported from ecwid to wix. However when you do that, the quality of the images decrease, the layout changes, and the page looks ugly. It's possible to reformat, but it's something I had done before, in addition, the photos look blurry. how can I bring my inventory from wix to ecwid? I don't want to create another product list, it's time consuming.

    Stored reply

    1. ReplyMay 28, 2019, 18:26

       Hello there, Ecwid and Wix shops are two different e-commerce solutions. At the moment there is no way to transfer the products automatically, you will need to export your product list from Wix to a spreadsheet file and upload it to your Ecwid catalog. Please see this guide on how to import products into Ecwid: https://support.ecwid.com/hc/en-us/articles/208079105-Importing-products As for the quality of images, we checked your page but didn't notice the mentioned issue. Our agent also sent you an email about it; if you still experience the problem with blurry images on your end, please send us an example of it — we'll look into it further. Thanks!

42. G

    gagzrock May 20, 2019, 05:05

    ★★★★★ 2.0 Unpublished

    Limited customisation options

    I am unable to change the text sizes at all. Moreover, I cannot resize the cart icon properly and it also won't attach itself to the header of my website. Would all this be possible if I go for a paid plan? Please assist. Thank you

    Stored reply

    1. ReplyMay 21, 2019, 12:37

       Hello! This is Ecwid Team. Thanks for your feedback! You can customize the shopping bag icon on any Ecwid plan, including the free one. If you want to resize the bag and move it to the website header, please check our detailed step-by-step guide on how to do it: https://support.ecwid.com/hc/en-us/articles/115005741349-Adding-a-Shopping-Cart-to-your-Ecwid-store-on-Wix#customize-shopping-cart As for changing text size, can you please detail what text you want to change exactly? We were not able to find your Ecwid store, please share a link to your store with us so that we could check it and get back to you to help with your request. Also, you can contact us at https://support.ecwid.com/hc/en-us/requests/new and ask any questions, we will be happy to answer them and assist you further.

43. C

    colen3o May 19, 2019, 22:04

    ★★★★★ 1.0 Unpublished

    Cant add video...

    I'd love the ability to show video of the products I'm selling. Youtube videos to be exact not the 50mb videos hosted by wix...

    Stored reply

    1. ReplyMay 21, 2019, 08:58

       Hello there, This is Mirra from Ecwid Customer Care Team. With Ecwid you can add the Youtube videos for the products you sell. First, you need to add the video on Youtube (or find an appropriate one). Then you can add this video by copying and pasting the video links in the product description. Let me show you how it works: 1. Go to you Ecwid Control Panel - Catalog - Products. Select the product to which you want to add the video. 2. In the description editor, there is a menu above. Click the video icon and paste the link to the video you want. Please, take a look at the screenshot: https://take.ms/3CHw2 3. Then save the changes. After you do this, your product page will look like on the screenshot: https://take.ms/Pf7qZ If you have any troubles with adding video, please, contact our support team: support@ecwid.com and write us your store ID. We will be happy to help you!

44. C

    coachketihgrainger April 6, 2019, 21:05

    ★★★★★ 1.0 Unpublished

    what are the transaction fees

    what transaction fees exist outside f the monthly fee for the app? Does it run on Strip or Pay Pal or another service which charges fees per transaction or per volume of payments?

    Stored reply

    1. ReplyApril 8, 2019, 17:17

       Hi, thanks for contacting us! On a paid plan, you will only pay to Ecwid for your subscription and the paid apps if you have any. We do not have transaction fees. But all the payment processor have their own fees, including Stripe or PayPal that you've mentioned.

45. F

    fxtools March 17, 2019, 05:59

    ★★★★★ 2.0 Unpublished

    Lacking Customization

    Unfortunately Ecwid's store was just a little too limiting for my needs. It really wouldn't take them much to give more flexibility to the user. I was really interested in the Xero integration as it's the only current Wix store that offers such integration, BUT I literally lasted 10 minutes exploring the platform before frustration got the better of me. Number 1, I immediately wanted to change the 'Add To Bag' to 'Add To Cart'... mind blown that this wasn't even possible. Seriously?!? A bag is almost gender specific in the type of store that you could present to the world market. Just makes me think of womens clothing and apparel. Anyway, I think Ecwid offers a lot of good functionality but really need to take it that extra mile to attract more customers with more specific needs for customization. So yeh 2 stars... could be better.

    Stored reply

    1. ReplyMarch 18, 2019, 12:51

       Hello, This is Daria from Ecwid Customer Care Team. thanks a lot for your feedback. I'll pass it to the team for consideration. We'll see how we can improve this in the future. In the meantime, please, consider changing default text labels in your Ecwid store with the help of "Edit Store Labels" feature. Here is how: 1) Go to your Ecwid Control Panel → Settings → Edit Store Labels 2) Click Add Custom Label 3) Use the search bar to find the necessary label 4) Enter your custom value to the corresponding field For instance, you want to change the default "Add to bag" to Your own text. Type "Add to bag" into the search field, find the label and type "Add to cart" in the text field to the right. The changes are saved automatically. Please, see the screenshot: https://take.ms/ABaeM More info here: https://support.ecwid.com/hc/en-us/articles/115002823369-Changing-texts-in-your-Ecwid-store Hope this will help!

46. S

    scandicone March 8, 2019, 17:51

    ★★★★★ 1.0 Unpublished

    stopped working in Chrome

    all of a sudden the app stopped working in Chrome browser! It works fine in Safari. ANy solution?

    Stored reply

    1. ReplyMarch 11, 2019, 20:06

       Hi! We're sorry that you've encountered the issues with our plugin. It should work in all the browsers. Please try clearing the cache and cookies in Chrome then log into your Wix account again. If you're still facing this issue after that, email us at support@ecwid.com with the following details: - Your OS name and version. - Chrome version. You can quickly get this info by visiting https://www.ecwid.com/internet Also please describe which issue you have: the store is not opening on the site or in the Wix editor? Contact us and we'll sort this out.

47. V

    viktormolnar1982 March 2, 2019, 11:53

    ★★★★★ 1.0 Unpublished

    Basic features missing, visual first then functions

    I loved it first as modular and in no time a visual could be set up. And then I realised there was no quick add to cart button. Then I realised the CONTINUE SHOPPING BUTTON takes you back on home page and cannot be customised at all. Then also realised product options and filtering do not work together properly. If I want to add a subcategory for a product like Animal, Small, Red, these becomes an option and I will have to choose, or add them to different product option categories. Very disturbing for customers and less likely to come back. And my main issue is the support. I bought the second most expensive package and whenever I write support they missunderstand my needs, gives useless answer. Once I explain again they apologgies sincerely and there is no possible solution, prediction for solution or such, they just do not care

    Stored reply

    1. ReplyApril 21, 2019, 11:26

       Hi Victor, You can turn the buy now button on or off in the product list in the Ecwid plugin > Product List. If you want the add to cart button to open the cart immediately, you can enable this option in your Ecwid account (click "Manage Your Store" button in the plugin) > Settings > General > "Cart and Checkout" tab > "Open bag when "Add to bag" is clicked". By default, the "Continue Shopping" link leads to the category the customer opened the cart from. If you want to change the link for that button, you can do it in the free app: https://www.ecwid.com/apps/featured/continue-shopping-url Now the product filters include only the root categories and product options. So in your case, they'd need to choose a category and a color. That would narrow the search. We're sorry if we did not reply to your requests properly. If you still have any unanswered questions, email us at support@ecwid.com or in the live chat and we'll do our best to help you.

48. W

    willzoyroydis March 1, 2019, 11:09

    ★★★★★ 2.0 Unpublished

    just Meh

    When Wix pull their finger out, and add to the very limited amount of apps they currently have available, i will definitely be going back to them. Firstly, you need to be able to code to be able to change much at all, options as far as design are very limited unless you can script. Its got nearly zero integration with Wix on the whole, to the point that when people go to your website and then move to the store it looks like 2 completely separate websites. The ability to edit the product pages is zero apart from layout. I currently have all my writing in one block instead of neatly laid out paragraphs the app wont let me add spaces between lines to break things up. I'd like to be able to add more pages as people check out and create a funnel, this is not possible also. There are more issues, but honestly this app has taken enough of my time. Wish there was a more complete trial before i bought.... would have probably just scrapped the website for now and gone with a shopify website to save time and my hair which i'm currently pulling out. On a side note, the checkout feature works. So that's a positive for a balanced review. Edit: 1) Yeah, if i wanted to learn CSS id, go make my own website. 2) Hitting enter multiple times doesn't work. Say, for example, you want three lines in-between paragraphs, nah you get one (or even none sometimes). Every time you save, it compacts all the text back together. 3) The only design you can change without coding is splitting up the page into 1, 2 or 3 sections and having photos slide up/down or left/right. You don't get to choose what text appears where, where the checkout button goes or any that. 4) Basic marketing teaches that you try to get people to agree to things in small amounts. It seems like less commitment to them. So when someone hits checkout, it might be nice to have to option to have a screen pop up saying 'you know what, you just bought that product, as a gift ill give you 10% off this one if you add it to basket as well.' I choose wix, because i wanted to set my store apart from the other 30million drop-shipping sites. This store app, is just a copy paste of everything else with no ingenuity. Not my cup of tea but does what it says i suppose. Hence the MEH review...

49. F

    filipeagua February 14, 2019, 16:04

    ★★★★★ 2.0 Unpublished

    Plano Premium

    O pagamento sobre a Loja Virtual Premium é mensal ou anual? Pago 25,88 por mês ou por ano?

    Stored reply

    1. ReplyFebruary 19, 2019, 04:01

       Hi there! This is Ecwid Team. Thanks for your question! Our premium plan is $19.30/month or $190/year. Please refer to this article for more info: https://support.ecwid.com/hc/en-us/articles/207808335-Ecwid-plans-and-pricing-for-Wix I hope this helps. If you have any more questions regarding Ecwid, please feel free to contact us at support@ecwid.com.

50. M

    mudit990 January 21, 2019, 13:40

    ★★★★★ 1.0 Unpublished

    We were unable to process your payment Invalid amount

    We were unable to process your payment Invalid amount please help

    Stored reply

    1. ReplyJanuary 21, 2019, 18:41

       Hi! Thanks for your review! You probably mean that a payment method in your store returns this error. We'll nee to check your account settings. Please email us your store ID at support@ecwid.com (if you haven't yet). You can find your store ID at the bottom of any page in your Ecwid account. To access your Ecwid control panel, go to Wix control panel → scroll down → Apps → Online Store: http://take.ms/7F39k