Customer Reviews

App stopped Working.

I paid for a year's subscription, but the app disappeared from my website after a month of service. I contacted customer support via email and no one responded.

「レビューリクエストを送信」停止方法がわからない

タイトルの通り

app wont load properly

the look of it is 100 years old

nothing you can use in 2025 for a cool new website

Stopped working

When the app opens it opens a small window and I'm unable to navigate anywhere. It's virtually useless.

It Sucks!!!! Big Time!!!!

it just pops up on the page your on with absoltely no way to put it anywhere or ad it to a speciefic page! Just is a little box bothering you with no way to edit or attach anywhere. Piece of CRAP! ZERO STARS

Reviews are not displayed on the app AND NO HELP given!

I have been using the app for a while, when I decided to add another review section on my page, the app got buggy and does not let me display my Reviews! Only shows "Example viewer" and this is undermining my image!

Wrost

I hate this app and when you want to delete it it stays. And I read a lot of reviews for this app and they say that if you buy the app and it does not work they will not give you a refund! And one guy said they took $231 without asking him!

SUPPORT TOTALLY SUCKS!

Support TOTALLY SUCKS! I had an issue that I wrote to them about and they didn't even bother to check out what I told them. The reviews suddenly stopped showing the star ratings. The reviews were still visible but the yellow stars for each review had disappeared. I've been using the FREE version all along -- They just said I "probably needed to renew my subscription." Total losers and dumbasses!

HATE THIS AP

Do not use this website builder! Once they get your bank account, they make you beg for a refund, which I did not get. Charged me $231 without asking me. Then they hide how to get a refund deep in their website. RUN FROM THIS! THEY ARE NOT CREDIBLE!

Problem

i bought your app. but its not working in many of cases . so i want refund .

Bad service and worse customer relations

Stay away if you want no nonsense reviews. Customer support is ran by Alejandro Retana <alejandroretana@gmail.com who simply ignores your issues. When proving my email address was setup since a year ago and notifications were not coming to my inbox when a review was left, he took the liberty of stopping communication with me. So I am leaving the service after paying for premium Update::>>>> this owner is very unprofessional administrator. He takes no action for his failing application and takes retribution to a paying subscriber . He posts my review as a weapon in his email and basically telling me know he is not fixing the issue that he was originally blaming was on our end . When you see his app- RUN Run there are others to use I could not copy and paste the actual email he sent but here is the gist Alejandro Retana 12:56 PM (9 hours ago) to me Hi Probably it has a fix, but write reviews just to not be patience is no good for both of us: image.png > Thanks, Alejandro

The app doesn't work

It says the team has been contacted, it just shows red writing talking about an error, it doesn't load. Tried multiple times and a week apart. That's sad because I had high hopes for it and was thinking of buying a plan for it!

How do I end my subscription?

I can't get the real review seen on my website, even after publishing them. The support never reply. What am I paying for? It's a rippoff!!!!!

Keine Google Bewertungen

Keine Google Bewertungen ?

I do not get any help!!! I am so disappointed

Hello, I did write serveral times to the support but never got help! The reason why I bought the app is because the app advertises that the stars are also shown in google stars! But until now it doesnt happen and I am waiting already for a couple of months! Can somebody help me or share the experiences? Thanks so much, Nina

Not easy to use

I was looking for something simple. This took up the entire section. Also, not easy to operate.

Wow

Beware of working with wix. They don’t care about your business. I tried to cancel because of COVID and military obligations and they did not care the slightest. Look elsewhere. They should put this review app link on their own website.

Review

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it doesnt close the box

after a review is submitted there is a big white box and it doesnt close

POOR CUSTOMER SERVICE

Do not depend on WIX customer service to help. I have had to teach myself how to set up webpage and nagivigate through issues. Customer service does not know product that they are selling. Placed on hold every time I call with a question. Issues never resolved. Simple Qs; like how to book appoinments from mobile app can not be answered. If I had not invested so much time building site I would have gone with Weebly. This has been a learning experience. Very frustrating! Time wasted. Lost 5 hours today trying to get through to customer care by phone. Think twice about using WIX if you are not savvy on learning new systems or depend on customer care to provide assistance.

Recent Customer Service Experience.

Been struggling with setting up 2 of my 5 purchased mailboxes and requested callbacks. Mostly the representatives was helpful and professional, however my last call was just the complete opposite and was told that I don't need to request a call back as s specialist was working on it. When ask how long I should wait without hearing anything to request a call back, I was told I will just have to wait. Wish I got the name of the representative as he came across very condescending. Considering that these mailboxes are used for business and that it is printed on business cards, etc. a little understanding of "time is money" goes a long way when dealing with a customers. If you are having a bad day stay home but be respectful to your customers.

non-existent service

It is impossible to contact anyone with any issues you might have. This is the issue that tops all the other issues I have with WIX!

Scammers - don't use!!! They will Auto renew even when Auto renew is turned off

Used Wix for a website for our wedding, paid a 1 year subscription, turned Auto renew off because we were getting married in that first year. Found a charge on my credit card the following year for an auto renew of the amount of $168USD WHICH WAS DOUBLE THE FIRST YEAR. The website domain was already shut down and inactive, we no longer owned it. I emailed Wix asking for a refund which they just denied because I only saw the payment when I received credit card statement which was more than 14days after the renewal had happened. What's the moral of the story, DONT USE WIX BECAUSE EVEN IF THE AUTO RENEW IS TURNED OFF THEY WILL STING YOU AGAIN FOR DOUBLE THE INITIAL PAYMENT. What should have been a cheap wedding website has cost me 300% initial cost.

I hated this app. I hate Wix itself they deleted all of my work. I would give 0 starts if I could

Please refund

not user friend

where do i start

the format is horrible. not user friendly. whenever i have called for help (multiple occasions) i was not given a logical or helpful answer. problems are never resolved. booking an appt has minimal formats so you have to choose from one of the poorly designed options. if you make an error, the page automatically adjusts without an undo (even when you hit undo.) also, for some bizarre reason i was charged $312 for my "yearly" service... which was less than a year and i never chose to renew. can't seem to get a hold of anyone who has the ability to get in touch with me. literally got a new credit card in order to get out of being charged again. would not recommend to anyone let alone a beginner.

Think Twice!

Watch out for when you renew your website with Wix! They charge full price for everything and renewals or re-purchasing a plan does not include what they say it does! For instance, no vouchers upon renewal or repurchase. This means you pay extra for the domain, the plan, emails, etc. I am overall very disappointed, being a long time customer, receiving nothing in return besides skyrocketing prices and poor customer service.

Bugs. Money hungry. Slow. Worst place to make a website.

Very frustrated with this company. It showed that they it was going to cost $15 to renew the website subscription and they pulled that out plus $204 automatically 1 year later. It's not a 1 time payment to start up the website like they make it out to be. They save your credit card information and pull out money with no notice. I caught it late. You have to catch it within 14 days to get a refund. I caught it in like 20 days and asked for a refund and got denied. Also, we have got 0 business from having this website. Costs way too much for people not to be seeing it. Our only bussiness we have got wa from word of mouth or Facebook. Waste of time and money. Super pissed. I complained that we all got covid and got 7 kids to feed and Bill's to pay and that payment unexpectedly came out and now we dont got money to feed the kids. Thankyou wix. Yall are money hungry thieves in my eyes now. To deny a refund after me explaining that is messed up. Luckily, we got people who love us to bring us some food. I'll be praying God changes your ways. Let's spread the love, not the money hungry ways of the world. My goodness.

was great when it WORKED

Installed this app on my website and it was working great for a while then suddenly stopped showing up. I received an email today that a customer wrote me a review using this app on my website but when I click to "publish" it, nothing happends and it asks me to upgrade to a paid version (I had the free version)! Not happy.

Information

Did not find all the necessary information i was looking for on the app website.

NOT USER FRIENDLY HAS BUGS

I was working on this for a school project and multiple times I had this site delete my text boxes, as well as it's simply not user friendly and made me mad time and time again. I suggest using a different site to make a website as this site has disappointed me greatly.

Ugly - can't customise

I could customise the way the reviews look on the website, however, when you go on as a customer to leave a review the form is very ugly and you can't customise it in the same way as the rest of the website to make it look coherent. Even the email I got from the app to say I had received a review looked completely unprofessional and got sent straight to my junk folder.

THE WORST FUCKING SERVICE EVER

I WILL NEVER EVER USE THIS SERVICE EVER AGAIN

wix payments

A complete nightmare. I wouldn't recommend using wix payments to anyone on this earth except my worst enemy. I have never experianced a more problematic situation in my life.

they will not refund you!!

Its very expensive and after a mistake purchase they did not refund me for $175!!!!!! bad customer service.

HORRIBLE - impossible to cancel subscription

WIX IS HORRIBLE. I've been trying to cancel my domain subscription for almost 2 weeks and was supposed to get a call from someone on their team and nothing. MY CREDIT CARD KEEPS GETTING CHARGED. I want to cancel! This will likely be the experience with any other products and services. BUYER BEWARE.

Horrible Customer Service/Utility

This app might be okay for your website if you have one product and don't want to be able to have different reviews show up on different product pages. In order to have "multi page" reviews, you need to contact customer service and enable them to edit your page. My experience with this is that someone I had to email back and forth with 24 times, and to no avail - I even paid them an extra $49USD as they requested and they still did not enable reviews to be unique to each product. Super disappointed in the waste of time and money with this app.

DO NOT USE WIX... AVOID!!! AVOID!!! AVOID!!!

Absolutely useless in communication and impossible to reach Customer Service. Try to find their number or chat box. When someone does call you back all they do is just take a note and pass to relevant department. They don`t know anything, they can not confirm anything. You will be receiving generic replied as no one actually reads your email properly or looks at the complaint history and bothers to resolve the issue. Honestly 2 months of stress trying to create a landing page and decided to move to someone else. I can only imagine the issues you will have and the "support" you will receive, once your business is set up and running.

You can't reach them!

While you can make a pretty cool website using Wix once you put your credit card on their site good luck trying to get it off or stopping them from taking your money!

I have been trying to delete an account for two years.

I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.

Can not delete from site

I can not get rid of this app. please delete this app. I contacted customer service they told me push delete on my keyboard lol that was the first thing I tried and it only deletes it for a minute before reloading the website .. then its back

Do not use this

It is horrible and NO customer service! Waste of money Yes this is about Customer Reviews. I contacted them a month ago and heard nothing. App does not work,

Highly NOT recommended

I've had so many problems with Wix over the years I'm not even going to go into it. If your looking to sign up: I would save time and energy and not sign up. I've heard really great reviews on Wordpress. I am so upset after years of building my website I have to invest in another company because of how horrible wix is. I don't even know what I'm paying for with wix, it's automated to just keeping having you upgrade. It's overall confusing and costs too much: the decent features you need, people making mistakes because of how confusing and difficult it is to work on the site. glitches too much, mobile view editing is a pain it takes way more time to work on than it should, and this whole site thing is a mess. I can't wait to start over 6 years in with Wordpress!!!!!

Worst Customer Service: The supervisor hung up on me!!!

The customer service people who answer the phones are not equipped to answer your calls. The lady I talked to had no idea what my Business Vip Premium plan came with and told me that I had to upgrade to the $500/month plan in order for me to accept payments through my website. But this wasn't the issue. My issue was that I had a Business VIP Premium Plan that included Unlimited Bandwidth, 50G storage, and Unlimited video hours. But just recently when my plan was automatically renewed in January 2020, the settings changed in my plan but without any notice. I wasn't given a call, notice, or even an email. How is a customer supposed to know what changes to the plan are if they are not notified. No business owner has the time to look up the settings and make sure each and every settings is the same as the previous plan. If there is a change to the plan, you should be notified so you have the chance to upgrade or downgrade your plan. This company expects you to know on your own. And then when you call them and ask why you weren't notified, they hang up on you. I was transferred to a supervisor and after explaining how frustrated I was with the previous service agent, he hangs up on me. This is by far the most unprofessional and disrespectful company I ever dealt with. I spent over $468 on my yearly renewal to have some sloppy supervisor to hang up the phone. Please don't give this company no more business and take it to some other place that will appreciate all your hard earned money. For example, Suqarespace, Network Solutions, Hibu, Google Sites, and GoDaddy.

awful

terrible setup.

Billing feels purposefully misleading

I have had a wix site for a few years and had no complaints until my subscription plan more than doubled in price. I could no longer afford the website, but cancelling my plan was confusing and felt purposefully misleading. I was unimpressed by customer service during the entire process and was charged for a new year despite my efforts to cancel my plan. I was then denied a refund. Beyond frustrated. Would NOT recommend.

Terrible Customer Service

the app for this website, if you have any add-ons whatsoever, is abysmal. I have had more than one website with wix for about five years. During that time, I mostly used my laptop computer for all booking and client notes. More than once, when the app is updated, my phone becomes utterly useless. The typical problems include no longer being able to access clients on my phone, no longer being able to book clients on my phone, and inability to access any notes, and all history being unavailable. This is unacceptable.after reaching out more than 20 times this last go-around, I still am unable to book clients from my phone. The excuse given to me is they cannot reproduce the problem on their end. I have done everything they suggested to no avail. What's more frustrating, is they won't call me even though I have requested them to do so several times. This back and forth in email is slow and laborious. What's worse, it isn't working, so we have to find another solution when there is a problem. I'm at my Wit's end and don't know what to do. I do know that I would not suggest using any of the add-ons that wicks offers on their app because they are not dependable.

Do not recommend

I made a site on wix and I realise that it was hacked possibly from inside wix as there was fraudulent charges to clients even after I shut down my site. I contacted the wix support but although I provided evidence with screenshots and emails they said they could do nothing. Really disappointed as I invested money and time for my wix website and me and people had no protection from the provider. Would definitely not recommend wix for any reason.

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