Customer Reviews

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. G

   gloeibyvannallc October 7, 2020, 13:52

   ★★★★★ 1.0 Unpublished

   THE WORST FUCKING SERVICE EVER

   I WILL NEVER EVER USE THIS SERVICE EVER AGAIN

   Stored reply

   1. ReplyNovember 8, 2020, 21:38

      This is not about us.

2. M

   malchiwka August 5, 2020, 11:42

   ★★★★★ 1.0 Unpublished

   DO NOT USE WIX... AVOID!!! AVOID!!! AVOID!!!

   Absolutely useless in communication and impossible to reach Customer Service. Try to find their number or chat box. When someone does call you back all they do is just take a note and pass to relevant department. They don`t know anything, they can not confirm anything. You will be receiving generic replied as no one actually reads your email properly or looks at the complaint history and bothers to resolve the issue. Honestly 2 months of stress trying to create a landing page and decided to move to someone else. I can only imagine the issues you will have and the "support" you will receive, once your business is set up and running.

   Stored reply

   1. ReplyAugust 24, 2020, 04:43

      This is not us!

3. P

   pppinc July 1, 2020, 20:36

   ★★★★★ 1.0 Unpublished

   You can't reach them!

   While you can make a pretty cool website using Wix once you put your credit card on their site good luck trying to get it off or stopping them from taking your money!

   Stored reply

   1. ReplyAugust 24, 2020, 04:43

      This is not us!

4. J

   janshoemaker June 13, 2020, 21:12

   ★★★★★ 1.0 Unpublished

   I have been trying to delete an account for two years.

   I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.

   Stored reply

   1. ReplyAugust 24, 2020, 04:43

      This is not us!

5. C

   colethelashlady May 12, 2020, 17:46

   ★★★★★ 1.0 Unpublished

   Can not delete from site

   I can not get rid of this app. please delete this app. I contacted customer service they told me push delete on my keyboard lol that was the first thing I tried and it only deletes it for a minute before reloading the website .. then its back

   Stored reply

   1. ReplyMay 13, 2020, 18:54

      Make sure you save the change after you make it.

6. S

   spiritualguidehawaii March 28, 2020, 03:52

   ★★★★★ 1.0 Unpublished

   Highly NOT recommended

   I've had so many problems with Wix over the years I'm not even going to go into it. If your looking to sign up: I would save time and energy and not sign up. I've heard really great reviews on Wordpress. I am so upset after years of building my website I have to invest in another company because of how horrible wix is. I don't even know what I'm paying for with wix, it's automated to just keeping having you upgrade. It's overall confusing and costs too much: the decent features you need, people making mistakes because of how confusing and difficult it is to work on the site. glitches too much, mobile view editing is a pain it takes way more time to work on than it should, and this whole site thing is a mess. I can't wait to start over 6 years in with Wordpress!!!!!

   Stored reply

   1. ReplyMarch 30, 2020, 19:28

      This is not about us.

7. I

   ikfkotaka March 26, 2020, 23:45

   ★★★★★ 1.0 Unpublished

   Worst Customer Service: The supervisor hung up on me!!!

   The customer service people who answer the phones are not equipped to answer your calls. The lady I talked to had no idea what my Business Vip Premium plan came with and told me that I had to upgrade to the $500/month plan in order for me to accept payments through my website. But this wasn't the issue. My issue was that I had a Business VIP Premium Plan that included Unlimited Bandwidth, 50G storage, and Unlimited video hours. But just recently when my plan was automatically renewed in January 2020, the settings changed in my plan but without any notice. I wasn't given a call, notice, or even an email. How is a customer supposed to know what changes to the plan are if they are not notified. No business owner has the time to look up the settings and make sure each and every settings is the same as the previous plan. If there is a change to the plan, you should be notified so you have the chance to upgrade or downgrade your plan. This company expects you to know on your own. And then when you call them and ask why you weren't notified, they hang up on you. I was transferred to a supervisor and after explaining how frustrated I was with the previous service agent, he hangs up on me. This is by far the most unprofessional and disrespectful company I ever dealt with. I spent over $468 on my yearly renewal to have some sloppy supervisor to hang up the phone. Please don't give this company no more business and take it to some other place that will appreciate all your hard earned money. For example, Suqarespace, Network Solutions, Hibu, Google Sites, and GoDaddy.

   Stored reply

   1. ReplyMarch 30, 2020, 19:29

      This not about us.

8. C

   calsledd March 7, 2020, 04:01

   ★★★★★ 1.0 Unpublished

   awful

   terrible setup.

   Stored reply

   1. ReplyMarch 30, 2020, 19:31

      This is not about us. Our app is one click to add and you put in your basic company information. People can then read and write reviews and you can approve reviews with one click via your email. Super easy, no clutter and or bloat ware.

9. N

   nboyle61 December 14, 2019, 04:08

   ★★★★★ 1.0 Unpublished

   Billing feels purposefully misleading

   I have had a wix site for a few years and had no complaints until my subscription plan more than doubled in price. I could no longer afford the website, but cancelling my plan was confusing and felt purposefully misleading. I was unimpressed by customer service during the entire process and was charged for a new year despite my efforts to cancel my plan. I was then denied a refund. Beyond frustrated. Would NOT recommend.

   Stored reply

   1. ReplyMarch 30, 2020, 19:45

      This is not about us.

10. B

    bodybyheatheril October 23, 2019, 19:15

    ★★★★★ 1.0 Unpublished

    Terrible Customer Service

    the app for this website, if you have any add-ons whatsoever, is abysmal. I have had more than one website with wix for about five years. During that time, I mostly used my laptop computer for all booking and client notes. More than once, when the app is updated, my phone becomes utterly useless. The typical problems include no longer being able to access clients on my phone, no longer being able to book clients on my phone, and inability to access any notes, and all history being unavailable. This is unacceptable.after reaching out more than 20 times this last go-around, I still am unable to book clients from my phone. The excuse given to me is they cannot reproduce the problem on their end. I have done everything they suggested to no avail. What's more frustrating, is they won't call me even though I have requested them to do so several times. This back and forth in email is slow and laborious. What's worse, it isn't working, so we have to find another solution when there is a problem. I'm at my Wit's end and don't know what to do. I do know that I would not suggest using any of the add-ons that wicks offers on their app because they are not dependable.

    Stored reply

    1. ReplyNovember 22, 2019, 19:59

       This is not related to us.

11. G

    gavrichristina September 27, 2019, 23:06

    ★★★★★ 1.0 Unpublished

    Do not recommend

    I made a site on wix and I realise that it was hacked possibly from inside wix as there was fraudulent charges to clients even after I shut down my site. I contacted the wix support but although I provided evidence with screenshots and emails they said they could do nothing. Really disappointed as I invested money and time for my wix website and me and people had no protection from the provider. Would definitely not recommend wix for any reason.

    Stored reply

    1. ReplyOctober 14, 2019, 03:28

       This is not about us ...

12. B

    brandonallanlapoll September 10, 2019, 17:29

    ★★★★★ 1.0 Unpublished

    ?

    ????

    Stored reply

    1. ReplyOctober 14, 2019, 03:29

       need more information if we are to provide a meaningful response

13. D

    dandlservices8 September 7, 2019, 14:24

    ★★★★★ 1.0 Unpublished

    TERRIBLE

    the customer support is useless i am not recognized by google ive called and talked to 3 times talked to three useless people who all say i dont know what the issue is then they say call back tomorrow if this issue isnt resolved i want my money back and there will be several more reviews of there complete incompetence

    Stored reply

    1. ReplySeptember 7, 2019, 14:45

       Hi, This is not about us. James

14. K

    kernelsencouragement July 9, 2019, 17:12

    ★★★★★ 1.0 Unpublished

    ABSOLUTELY AWFUL!

    Is there an option below a 1? I tried wix.com. I cancelled my subscription and was charged $156 anyway. When I spoke with customer service and a manager they all refused to do anything about it. DO NOT USE WIX. BIGGEST MISTAKE EVER

    Stored reply

    1. ReplyJuly 14, 2019, 03:49

       This is not us ...

15. B

    betterbotanicals July 2, 2019, 02:52

    ★★★★★ 1.0 Unpublished

    Complete Trash

    This suck is horrible! Worthless and a waste. DON'T use this app! I would give it 0 stars, but it required me to at least pick one :(

    Stored reply

    1. ReplyJuly 2, 2019, 07:07

       this review is not about us ... .... our app is super simple .. purposely super simple ... certainly might miss a feature you might need but to have such a strong reaction? .... well not sure what you're upset about but .... it's really hard to believe it's about a review form and a list of reviews :-)

16. L

    louiseaveni June 12, 2019, 11:46

    ★★★★★ 1.0 Unpublished

    Horrible Customer Service!

    I created a business web site and connected my previous domain from GoDaddy. Trying to speak with a support team was a nightmare as the phone connection was horrible and the staff was not knowlegable. I escalated to someone in the United States who walked me through the final process BUT I had to provide my credit card info AGAIN after already paying my $156 for the Combo account for supposedly "holding" for next year's charges on my domain. I reiterated that this would NOT come out now...but it did! Now trying to get a live person to address my issues isn't going to happen. It is one of THE most difficult companies to deal with. Wish I had stayed with GoDaddy. They have easily accessible people in the United States who address any issues immediately. Unhappy customer!

    Stored reply

    1. ReplyJune 12, 2019, 14:25

       this has nothing to do with us

17. V

    virtualspv May 15, 2019, 15:23

    ★★★★★ 1.0 Unpublished

    Take my money,..

    A site developed, never went live, after the initial 12 month period an auto renew at a considerable price hike. Only aware when it came in on my cc bill, 15 days later.... 1 day outside of the 14 day refund. £200 later, I have nothing to show for it. Initially impressed but paying the price.

    Stored reply

    1. ReplyJune 12, 2019, 14:26

       this has nothing to do with us

18. M

    modularmasters April 27, 2019, 21:26

    ★★★★★ 1.0 Unpublished

    Thiefs

    Only started with them and I have no computer skills and accidentally clicked into purchase a domain and upgrade and noticed in 3 days they refuse to refund my monies, already see where this is going this 3 time these type of companies have screwed me...do not use go to a professional website builders

    Stored reply

    1. ReplyApril 28, 2019, 03:22

       This is not us. Please remove.

19. M

    marantis April 12, 2019, 19:51

    ★★★★★ 1.0 Unpublished

    The price is a joke! To expensive!

    The price is a joke! To expensive!

    Stored reply

    1. ReplyApril 12, 2019, 22:33

       Free is to expensive?

20. U

    upfit1 April 9, 2019, 16:26

    ★★★★★ 1.0 Unpublished

    THEY STATE A RENEWAL DATE, CHARGE FAR FAR IN ADVANCE OF IT, REFUSE TO REFUND THOUGH ACCOUNT CANCELED

    STAY AWAY FROM THIS COMPANY...THEY CHARGE FAR AHEAD OF RENEWAL AND REFUSE REFUND. THEY ARE DISHONEST, DISRESPECTFUL, UNPROFESSIONAL.

    Stored reply

    1. ReplyApril 9, 2019, 16:37

       This is not about us. Put your comments in the right place.

21. S

    swest733 April 8, 2019, 16:58

    ★★★★★ 1.0 Unpublished

    I shouldn't have given them my credit card information.

    They are as bad as a gym. They tried charging my acct. without authorization, then when I tried to get them to reverse the charges they wanted me to jump through a bunch of hoops and wait 4 to 6 weeks to get it back. Once that was settled and my acct. was closed, they came back a week later and tried to do the same thing. My site is closed down and they are charging me for a domain name that doesn't exist. Now I will go to my bank to issue a new debit card so wix can't keep charging me. BE WARNED !!!

    Stored reply

    1. ReplyApril 8, 2019, 17:51

       This is not about us. Put your comments in the right place.

22. K

    kallitechnico April 4, 2019, 04:34

    ★★★★★ 1.0 Unpublished

    why are all reviewers mad but it has like 5 stars.

    whats happening here so many upset people.

    Stored reply

    1. ReplyApril 4, 2019, 04:40

       Most of our reviews are 5 stars recently we have been getting multiple bad reviews but if you read them closely most are not related to us.

23. M

    mermaidmaternity March 21, 2019, 22:28

    ★★★★★ 1.0 Unpublished

    DO NOT USE THIS SITE THEY ARE SCAMMERS/CON ARTISTS

    They will renew a site/domain you haven't touched OR EVEN LOOKED AT in over half a year and instead of cancelling it automatically (common sense option), they'll send you one or two email notifications "reminding" you of their small print BS they never mentioned, then charge your card and deny your request for a refund. ZERO customer service. Not to mention hardly any mobile capability which is why I stopped using it in the first place. Such a waste of anyone's time or money. I cannot stress enough how much you should NOT use wix.com - please save yourself! **They also STILL have my card information on file and the site did not provide any option for me to delete that information - I sent an email requesting they remove it from their records immediately. I am keep this information in the review until my card information has been removed entirely from their site. Whether my bank account has the ability to cancel my card or not if I request a business remove my card information from their records they should remove it. - fishy much?

    Stored reply

    1. ReplyApril 3, 2019, 15:40

       My wife's experience on Wix has been very different. Mobile support perfect, billing has never been wrong. With my wifes Wix website she has literally had thousands of people schedule themselves for a acupuncture session and with very very few complaints. It just works. Setting up a Wix website does take some time .. but it's time spent customizing and having to learn the system.

24. A

    agguarddon March 16, 2019, 11:44

    ★★★★★ 1.0 Unpublished

    Strongly recommend against WIX. New customers, be careful please!

    Be careful with what plan you are subscribing to because there is a lot of "small print" that will automatically auto enroll you to other services you'll be unfairly charged for. What's worse is that unsubscribing and cancelling the plan is very difficult because it's a long winded process and not user-friendly to understand, hence taking advantage of those who may not be familiar with this. I feel completely stolen, I will leave reviews in other sites to warn others too.

    Stored reply

    1. ReplyApril 3, 2019, 15:43

       I built the Customer Review app for my wife and she has been using the system as a basic paid user(I do not remember the package name) for years. At one point we needed to create a new site but then later decided the website was not needed. We went to that sites billing area and stopped the billing and it stopped.

25. A

    allinonebeautyloun February 19, 2019, 20:08

    ★★★★★ 1.0 Unpublished

    Unreliable, lots of issues, hard to get a hold of anyone since they only have a method of call back

    it is an ok website builder. Has a few good things. Mostly though, its hard to get a hold of anyone. website crashes and issues are constant. I am so sorry I invested so much time and money on this website builder. Pay more or less and find a professional. My website was down for weeks and no one would call to fix it. It is not for professionals. Its made mostly for amateur businesses

    Stored reply

    1. ReplyApril 3, 2019, 15:50

       We are one of many testimonial / customer review apps on wix.com. we are not Wix. Wix is a fantastic system but it is just like any other website. If you put tons of stuff on your website your browser will have to deal with all the bells and whistles that you enabled. My recommendations is keep it simple. We ourselves have a very streamlined app it's simple, super fast and very very effective at helping you get new clients. Not all the apps on wix are 'fast' when you have an app that loads slow it will make your entire site unstable if you have multiple slow apps ... well it just gets terrible.

26. J

    jenniferarott January 22, 2019, 16:38

    ★★★★★ 1.0 Unpublished

    Terrible customer service, abysmal and incompetent

    I purchased a premium plan and transferred a domain from my old provider. WIX was unable to transfer the domain - they gave me the runaround and refused to admit their many errors in populating and transferring the site. They kept telling me to "wait." They said "the internet will figure it out, you just have to wait." It's been 2 months. My site has never worked, and they refuse to fix it or give me a refund. Customer service is abysmal, the tech support has no idea what they are doing, and it takes excessive runaround to even get a call. They filter you through a chatbot and many FAQ sections before even giving the option to call. Abysmal and incompetent. Avoid.

27. A

    adopstodd January 21, 2019, 19:18

    ★★★★★ 1.0 Unpublished

    It's worse than aweful, it's Wix

    This is the most frustrating, abyssal "customer support" experience I've had in my life! Where do you get the gall to term refusing to resolve customer issues "Support"? Although the only thing worse than your customer support is your mobile app, at least your website builder works.

28. P

    pedro5255 August 20, 2018, 00:59

    ★★★★★ 1.0 Unpublished

    Sucks

    A third grader could make a better app. Stick to your day job James. This is not your forte. Shame on Wix for promoting crap like this

    Stored reply

    1. ReplyAugust 20, 2018, 02:46

       Our support email is wix@dwalliance.com. For most people the app is very easy to install. It's a single click once you have located it in the app store. Configuration is very simple if you know your companies name and basic contact information. Inside the app are suggestions on usage and best practices for things like getting your reviews found and listed by Google.

29. H

    h2waterforlife August 13, 2018, 01:23

    ★★★★★ 1.0 Unpublished

    Not very good App I want a refund

    The problem with this app is the customer can't even find the star ratings to give you. Instead of stars to just click on there is a little box you would never know is the rating system that doesn't indicate star ratings at all. it is a 1 to 10 rating. It really sucks

    Stored reply

    1. ReplyAugust 19, 2018, 21:03

       Thank you for reporting the error, we fixed it in one business day and responded to you the same day.

30. W

    windswept-farm March 6, 2018, 21:04

    ★★★★★ 1.0 Unpublished

    Never works anymore....glitches constantly and wastes TONS of time! Frustrating!!!!

31. J

    jdelatorre016 March 6, 2018, 18:57

    ★★★★★ 1.0 Unpublished

    Extremely limited, virtually no responsive design, worst customer service infrastructure

    Wix is designed for people who do not care if the quality of their site is poor. Wix gives customers very limited options for creating a responsive design, which means that your site will most likely look fine on device, but look horrendous on another device. The absolute worst thing about wix is their elusive customer service (or lack thereof). They prompt you to go to their FAQs page, and when you try to call their customer service line, they prompt you to go to their FAQs page again or submit a ticket. Then when you try to go to their FAQs page to submit a ticket, God forbid you try to access it on your phone, because you will be told that you can only access it on desktop. Most other services provide 24/7 chat/phone services because running a website is in fact a convoluted, typically time-sensitive thing. I'm trying to point my domain to a new host because of these issues But clearly wix Has designed their platform to trap their customers. Do your research and read the multiple blogs that dissuade people from using wix.

    Stored reply

    1. ReplyMarch 6, 2018, 19:10

       Your post has nothing to do with us. There are literally millions of Wix websites that work great on many devices and browsers. If you want a nice looking, easy to create, fast to create and DIY website - Wix is fantastic. My wife who is an acupuncturist has been using Wix for 4+ years, people love her web site that she made and not a single complaint about it not working.

32. S

    skittles4373 February 13, 2017, 02:15

    ★★★★★ 1.0 Unpublished

    app

    can't get to even install

    Stored reply

    1. ReplyFebruary 15, 2017, 16:46

       Hi Skittles, The only thing that might cause it to not allow you to install is a network error between our web servers in California and your network. If you have the option of try installing from a different ISP that might allow to be installed and configured. James

33. M

    maxmax38 May 6, 2015, 19:16

    ★★★★★ 1.0 Unpublished

    Полное днище

    Везде ссылки на эту хрень, нельзя добавить отзыв оставаясь на сайте. Обязательно переходит к ним на сайта=ю

34. L

    lovechocobaby December 14, 2014, 02:23

    ★★★★★ 1.0 Unpublished

    i hope if it support Japanese

    it is a good app but if it support Japanese will be perfect..

    Stored reply

    1. ReplyMay 19, 2016, 20:41

       You are able to customize the text in all the fields of the app.