Site Search

Started off on the wrong foot but ended on a high

We have had the app installed for a while and have been reasonably happy with it. Recently, I had to contact support because we had made some major changes to our Wix store that created problems with the search function. Initially, it was difficult to get the help I needed. They kept asking for more info and wanted me to spend a lot of time downloading Loom in order to make a screen recording when a couple of screen shots were clearly sufficient. Finally, they agreed to create a fix for the main issue we were having. It took 2 or 3 iterations but they finally came through. Like most tech support departments, they assume the customer should know as much about their product as they do, even though there isn't even a manual, and they don't provide detailed enough answers to your questions about how to fix your problem. The bottom line is that ultimately they went out of their way to help me and even spent the time to provide a custom fix. I really appreciate that!

it sucks

Doesn't actually do anything

Simply put. This app sucks. And so does Wix.

Garbage

Issue with paying subscription fees, but there is 1. no way to change the payment method, 2. only option is to upgrade the service, and 3. we can't delete the app because of the payment issue, This app will strong arm you for money.

Extremely disappointing experience — paid version, broken sync, and no meaningful support

Fast Simon’s Site Search app has been extremely disappointing. I am using the paid version, but the search engine does not properly sync with my website, making the search function unreliable and ineffective for visitors. I have sent several emails and provided evidence that the app is not working correctly. The only response I received was a request for my website URL, and after that, silence. There is no visible sign of actual customer or technical support, even for a paying customer. A site search tool directly affects user experience, navigation, and potentially sales. If it does not sync correctly and support does not follow through, it becomes a liability rather than a solution. Based on my experience, I cannot recommend this app unless Fast Simon improves its technical support, communication, and accountability. Right now, the paid version has not provided the reliability or support I expected.

It OK

Habe es kurz getestet und leider nicht das was wir suchten.

Die Indexierung ist unklar und funktioniert langsam (?) oder vielleicht garnicht. Uns ist das zu teuer um eine Testversion zu erhalten.

Kim arama sonucunu ayrı küçük bir pencerede görmek ister ki?

üstelik bunu istememe seçeneği de var ve bu seçenek asla çalışmıyor. Az önce yükledim ve yıllık plan satın aldım. Bunu sitemden kaldırıp satınalmayı iptal etmek istiyorum. Hiç kullanışlı değil.

Terrible Support

App will not sync with site, no sign of customer support

This app is nothing like how it's shown

The pictures are fraud

not finding items

Do not recommend.

Upon installing app and linking my business instagram feed, my personal instagram feed disapeared in instagram. Don't know why, but I am now looking for a better alternative to link to instagram feed .

Show also Products who are for the reseller LOL

Show also Products who are for the reseller LOL

Doesn't search half the time

The search results either open a page that doesn't exist or doesn't work at all

Breaks or has issues on a regular basis

This search function breaks or has issues on a regular basis, either not showing results at all or not showing pictures. Its a constant back and forth with support, constant stress and often they break it even more trying to fix it. I really wish this app worked better. Their support also leaves emails unanswered, which leaves business owners in the dark, wondering what to do, with sales suffering. I'll edit this review to a more positive review if I can get a better outcome or experience out of the app.

Application inefficace

Cette application utilise le moteur de recherche de Google alors que j'attends un moteur qui recherche dans la base de données constituée par les textes et images enregistrés par Wix pour mon site. Donc l'appli ne trouve pas les mots recherchés mais seulement les pages où se trouvent ces mots. Une fois la page trouvée et ouverte il faut encore y rechercher à la main le mot souhaité. Evidemment les pages protégées ne s'ouvrent pas. Cette application reste inutile, même à 12 euros par mois.

No me permite buscar no me sale la app

No tiene la opcion para buscar

anyone know how to delete this app and stop payment?

just sent a note to support, but i cant delete it from the manage apps screen

The app is not working for several hours today

And it's happening quite often to crash. Why?

Awful

Trying to delete - it won't let me and I cannot get any support.

Szkoda słów

Jak to możliwe, że taka wyszukiwarka nie potrafi odnaleźć podstron czy nawet słów kluczowych na stronie?

très cher pour ce que c'est

le tarif augmente de 4€ par mois sans être prévenu (passe de 8€ à 12€), et quand vous envoyez un mail pour avoir des informations car le tarif est exorbitant pour l'utilisation qui est proposée, aucune réponse... je déconseille fortement.

Images not showing

This search does not show site images, only text. Developer says it´s because of wix and wix is doing nothing to correct the problem.

Not working as a search function

Congratulations!!

Estoy muy agradecida al Team de Fast Simon por darme la posibilidad de contar con un motor de búsqueda profesional ofreciendo al lector posibilidad de búsqueda de temas que son de su agrado y necesidad personal. Todo gracias al Team de Fast Simon. I am very grateful to the Fast Simon Team for giving me the possibility of having a professional search engine offering the reader the possibility of searching for topics that are to their liking and personal need. All thanks to the Fast Simon Team.

Awful apps

First, the search tool shows banner instead of products, then they told me it got problems with WIX and it took a week to fix the problem. OK then they told me the problem is fixed, the search tool finally could search products, BUT!! the layout of products page totally goes wrong when I used the search bar to search product, it turns out only show the image of product, other things like SIZE, COLOR, DESCRIPTION,etc all go missing!! And the search result page also goes wrong, it shows the full link of products instead of their product name, and the black color label also couldn't show. I could not believe that a paid APP performing like this, and there is no any compensation for this either. It has been 2 weeks after I report the problem and nothing was fixed. I am really disappointed about this APP.

Too expensive!

Are you kidding me? The monthly plan for the search tool (a basic tool for ny site) is more expensive than the pin for the whole site.

Ive heard of a price increase but this is INSANE

We purchased the full year last year of the top package offered at $104.14, our 1 year just ended and the new price is $650.41 NO THANKS, I will be re-installing the free searchbar wix provides. PRICE GOUGE SOMEONE ELSE! App was mediocre at best and not even worth the $104 in the first place

Horrible

This app does not work.

Not worth

It doesn't show the products that are out of stock and only the highest tier, the most expensive one, is worth it. Also, and this one is just ridiculous, it shows products from other shop (maybe even from your direct competitors!) Install the Wix site search. It's way better. This one was good when Wix didn't have their own search bar.

It's not worth the money . Not very adaptable

Can't see why this costs so much. It will not show items that are out of stock. Clunky out dated user displays.

not good

I think it's really weird because I have to pay for site search!

DO NOT BUY THIS APP

THIS APP WOULD NOT PRODUCE ANY SEARCH RESULTS. AFTER CONTACTING THEM IT GOT WORSE THEY TAKE NO RESPONSIBILITY FOR THEIR APP AFTER CONSULTING WITH THEM OF ISSUES HERE IS WHAT CUSTOMER SERVICE SAID TO ME.... Hi I'm sorry to hear about your app transfer issues, but to avoid any confusion, you should know the following: 1. We are a 3rd party providing a Search app on the Wix market place. 2. All billings, including refunds, are handled by Wix Billing - you should talk to them instead. 3. Uninstalling the app should terminate all charges. I hope you get your billing sorted out with Wix. Let me know if you run into trouble. Sincerely, Best, Ed Mellone Team Fast Simon WIX DOES NOT REFUND ANY THIRD PARTY APP. IT'S IN THEIR T AND C'S ALLTHE NEW CHARGES ARE STOPPED WHEN YOU UNINSTALL . WHEN YOU HAVE PROBLEMS AND THEY CANNOT RECTIFY THEY WILL NOT STAND BEHIND THEIR PRODUCT AND WILL NOT ISSUE A REFUND, WE INSTALLED THE FREE ONE FROM WIX AND IT WORKS 100 TIMES BETTER THAN THIS ONE

Horrible

Only searches based on blog titles, not keywords within blog posts. Literally useless. Also, horrible customer service. I've waited 22 days for a response so far.

Não funciona

Que pena, mas não funciona

muy mala

en un blog no encuentra los resultados, es pesima

Really bad customer service

Im very disappointed with the Search+/Fast Simone customer service. I installed the app some months ago and everything was working fine, then all of a sudden the search engine stopped working like it used to and could not even display simple search terms like "Pizza". It gave no results. Thats when my story with the companies "customer service" started. They could not resolve my issue, ping ponged me between three different staff members and made things much more complicated with strange questions and answers. This went on like this for TWO WEEKS and meanwhile my business suffered big time. Im still waiting for them to answer my last email two days ago and this just shows very clearly how dysfunctional their costomer care is. I don´t recommend this app at all.

Works but the design could be better

It's good but the design is a bit tacky and to see your search results you have to go to your published site.

Good

Great Customer support

DOESNT ALLOW SEARCH SOON AFTER A PRODUCT IS EDITED

I HAVE PAID FOR THE FULL VERSION AND IT DOESNT WORK WELL AT ALL, DOESNT ALLOW SEARCH SOON AFTER A PRODUCT IS EDITED

Search tool NOT WORKING and no response from support

Search tool NOT WORKING and no response from support

très satisfait

parfait pour ma barre de recherche de voyants, médiums ..., j'ai pu facilement personnaliser le texte à écrire dans la barre de recherche. Facilement adaptable sur le mobile, parfait, je recommande

The product images in the search are not synchronized.

The product images have long been replaced. I systematically click "Sync Site". The product is found, but the picture of the product remains the same.

The best search app i have ever seen/ tried

I have chosen this app after careful considerations and i don't regret it at all. I simply love it! It search as it suppose to do a professional search engine. It is very easy to install, it looks nice and it gives you so many options which helps the marketing, it helps with the interaction between the customers with the e-commerce platform. I tried so many other search apps and I was not happy at all with any of the others till i met this app. I simply love it! And the support team is purely absolutely amazing. The best I have ever seen in my entire life, and in the entire world I must say. I face a lot of people in the entire word, but such a swift, professional and eager to help assistance is so very hard to find these days. Big BRAVO guys, and you have a 5 star plus from my side.

Search doesn't find much

Hoped this would help customers find images in my galleries. The app finds very few.

Search feature is working but not so customizable

Search results redirect to the live site although I'm in preview mode. Search screen, search icon are not customizable.

Well Supported App!!

This is a very straightforward, user-friendly app! What's even better and more important is their customer service is very quick at replying and problem-solving. 5 stars from us! :) Keep up the good work!

Excellent Service, and excellent functionality

I have been using this app as WIX Search has issues, namely their Fuzzy option is stuck on True unless one has programming capabilities one can't do much with it. But it's fuzzy selection doesn't really work correctly. Nevertheless I have been using Site Search from Fast Simon and it works great, brings up correct Blogs as per typed in keywords. Also the service is fast and they are quite attentive and understanding. Thanks you very much to Fast Simon and this great product! Will recommend in future to any one with similar issues.

Does not show search button on mobile devices

It's very difficult to use this modul on mobile devices. When you look for something, you have to click on magnifier to confirm your searching. The magnifier is on the left, so it's very weird. I have already wrote to support team. So hopefully they will help soon

Great support and App

Great support team behind this app. It was usefull but they updated far better. Thanks!