Forms & Payments

Useful but frustrating

I like the functionality but its hard to build and very glitchy and I keep being asked to log in, its not recognizing my password and the reset password page does not work,

Great features but slow customer service.

The feautures are great but the customer service has become slower by the day. Some updates are relected on the app promptly but take 48hours to process the changes.

It's a good app, but I've had to ask twice for a response count reset

I am paying a subscription for this app yet I've twice had to ask for a response count reset. I wish I didn't have to because the app itself is amazing.

Nice forms but integration with MailChimp didn't work correctly for 2 years

The forms by themselves are good and allow for most of the functionalities that we require. However, one of our main reasons for picking FormBuilder was the integration with Mailchimp, which never worked as it was supposed to. When I brought this to POWr’s attention, at first they said that it was because I hadn’t set up the integration correctly, but MailChimp’s customer service assured me I had. MailChimp also told me that the integration wasn’t working correctly because POWr was using an old outdated API, 2.0 instead of the newer 3.0. When I brought this to POWr’s attention, I was told, in May 2021 “our Engineering team is working diligently to comply with the API update and that it involves massive testing before it gets implemented.” But then nothing happened until two years later, in April 2023, when MailChimp told POWr that they would not be able to accept data from the forms at all anymore unless they upgraded to 3.0. All of a sudden, POWr was able to quickly make the update

Stop Asking for Reviews constantly while editing!

That app works well, but it constantly asks for a review, while editing!

Rating of the app

Lack of options to customise local language and tailor email to recipient. But very responsive support.

Multiple Checkboxes Doesn't Work for Conditional Logic

Multiple checkboxes doesn't work for conditional logic even on the article below it is said that multiple checkboxes can enable conditional logic. https://help.powr.io/hc/en-us/articles/115002935928-Conditional-Logic

It shouldn't pop up every time we are trying to make any updates.

Wix needs an import feature!

You need to add an import feature for Wix! Or at least warn customers of this before they start using the app! Otherwise, you make an entire form, then go to publish it, then you cannot import it, so you have to start from scratch making the form on the Wix page...Ridiculous!

Excellent support but frequent app changes confuse

Excellent support from Petal Charlemagne to provide a fix to a technical issue.

No ability to easily ad quantity to items. Has to be done as a drop down.

I like it, but some probelms

The forms are easy to customize, look nice, and have all of the question types I could want. However, I've had trouble connecting the responses to google sheets like it says you can, which is very unfortunate because this would make reviewing and processing form responses with my coworkers much easier. Also, I wish you could transfer the membership from one site to another without having to go through the old site.

A little disappointed

The App is nice but the support on what I thought were simple questions was slow. When I finally got answers It was disappointing. It seemed like something simple but it made using the app difficult. I will continue using and I hope my issue gets resolved.

Form Limits

I suspect that this form is much better if you upgrade. It has too many limits for me. specially in the options section. If you use the same work in 2 options, it will not work.

Great Form, but still getting erros

I really appreciate the user-friendly operation of this form, but whenever I click on the app from my WIX manager page, it gives me a 404 error to start. I have tried to find a fix and have not been able to get this page to stop throwing errors. That aside, the form builder is very easy and accessible.

Very good app but needs further development

I've been using the app for several years and it's been very reliable with one maybe one-month period where I was having trouble with submissions coming through. Nothing since, thankfully. The flexibility is good, allowing change in fonts, sizes, colors, the option for different input fields, such as drop-downs and multiple choice. However, I'm disappointed to see that little has been done over the past few years (even though the price has increased each year), such as no new backgrounds (or my suggestion from a few years ago was to allow us to add our own images as backgrounds) or that you can't have more than one question attached to a conditional(!!) My primary complaint is that the editing window is very small and you can't see entire questions. Its size really slows down the design and edit process and makes it easy to accidentally click off of and this means you can lose your work. This design oversight is MADDENING. I absolutely can't stand it.

stop asking

stop asking

Abandon de paiement

Beaucoup de personnes abandonnent le paiement car il y a un souci à ce moment là; il faudrait prévoir un mail en cas d'abandon de panier

Its ok

Missing the possibility to adjust text colors and sizes individually, can't remove the back button and so on. Loads of simple adjustments to make in the software that would make working with it way more enjoyable.

Format

Would be good if you could format text within multiple choice questions