App Market Index

Live Chat Support

By Social Intents

Chat with your website visitors from Slack.

Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Exclude from EditorX exclude-from-editorx
  • Cactus False cactus-false
  • Cactus Eli cactus-eli
  • Exclude from Studio exclude-from-studio
  • Chat Apps chat-apps
App Market Index analysis No public analysis badge 2 matching reviewers
Rating
Pricing Free plan available
Marketplace Currently listed

Overview

About this App

Live chat with website visitors right from Slack or your Wix dashboard. Be there the moment your audience needs you so you can delight customers and sell more. No login or sign up required. Simply add the app to your site and you're ready to engage customers! If you use Slack at work, there's no reason for yet another messaging tool. Our app integrates perfectly with Slack so you can chat with your Wix website visitors right from Slack. Get started for FREE now!

What the listing highlights

  • Chat with visitors right from Slack or Wix on your desktop or phone
  • Unlimited agents and team members supported on all plans
  • Customize chat widget for your website with logos, colors, and text
  • Set up proactive chat invites, schedules, and pre-sales forms

Developer-written tags

  • chat
  • livechat
  • support
  • help
  • helpdesk

Additional product media

Promotional media

Live Chat Support banner
Banner

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    37.5% 15 reviews
  2. 4 stars
    12.5% 5 reviews
  3. 3 stars
    12.5% 5 reviews
  4. 2 stars
    12.5% 5 reviews
  5. 1 star
    25% 10 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 41 preserved Reviews with at least one stored reply. Median and P75 use 22 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
22
Median first reply
43.3 hours
P75 first reply
37.2 days

Stored publication state

Current stored state across 41 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
40 97.56%
Unpublished
1 2.44%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 2 of 15 stored published 5★ Reviews.
2 13.33%
Very suspicious 0 of 15 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 15 stored published 5★ Reviews.
0 0%
Suspicious unpublished 0 of 41 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
0 0%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
26
Peak Review month
Aug 2015 · 4

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious2 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished0 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished1 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. kellyfermoyle
    4.0

    Usable chat widget

    The service itself works well and integrates into Slack nicely.

  2. suelaswyny
    4.0

    transfer chats to agents

    How transfer chats to other agents with the premium version? and How create Groups?

  3. bbpgames
    4.0

    Great Live Chat Support App

    This works great and is exactly what I was looking for. The only thing that's a downer about this is the 20 chats a month limitation. One thing I would like to have known about this is when I went to my dashboard and clicked the tab for this app to reply to messages there is a link saying try a demo of this app and when you click on it you are able to test the live chat on a separate window but it wasted 1 of the 20 chats you get a month. A warning would be nice.

    Stored reply

    1. Reply

      Hi there, Thanks for the feedback and I can reset your account so you have all 20 chats available in your free account. If you upgrade to the premium version, you'll received unlimited monthly chats. Thanks!

  4. middlewayslacklines
    4.0

    Can't answer my costumers - FIXED - EDITED REVIEW

    Below is the original review (2 stars). I sent an email to the support and got an initial reply after about 40 minutes from James. Now, four hours later the issue is fully fixed and working flawlessly. Best part was the high quality service and speed. I will update this review again after some experience with users in Hebrew. For now it gets solid 4 stars. -------------------------------------------------------------- I'm trying to "write and press enter to accept chat" in the queued section but when I press enter I can only go down a line as if I want to keep writing. I need help. Other than that, it looks pretty good

  5. jessemakela759
    4.0

    nice

    idk . normal app

Plan comparison

Pricing & Plans

Free plan available
Free

Free

Free

Free

  • Built-in Wix Dashboard
  • Monthly Chat Sessions: 20
  • Customize Colors
Paid plan

Premium

$6 / month

$72 billed yearly Save 33% yearly

$9 / month

  • Built-in Wix Dashboard
  • Premium Customer Support
  • Customize Text and Language
Detailed App featuresCompare all 12 structured features
Comparison of 2 pricing plans
FeatureFreeFreePaid planPremium
Built-in Wix DashboardChat right from your Live Chat Dashboard in Wix. No need to login or register on another website. It's all here in Wix!IncludedIncluded
Monthly Chat SessionsEngage your site's visitors using live chat. Number of chat sessions per month:20Not included
Customize ColorsCustomize the online and offline tabs and background colors to match the look and feel of your website.IncludedIncluded
Chat right from SlackChat with customers right from your Slack account! Simply connect your Slack account to your Live Chat and start chatting.IncludedIncluded
Browser Push NotificationsReceive HTML5 push notifications right in your browser when a new chat request arrives.IncludedIncluded
Live Chat AgentsNumber of different live chat agents (seats):1Not included
Premium Customer SupportGet stellar customer support for any questions and issues that you may encounter.Not includedIncluded
Customize Text and LanguageDecide which pre-chat questions to ask and customize the wording for every field in the chat app. Translate the chat for your language or brand.Not includedIncluded
Email NotificationsReceive live chat requests right in your email in addition to browser push notifications.Not includedIncluded
Custom LogosAdd custom styling to brand the chat window and match the look and feel of your website.Not includedIncluded
White LabelRemove all co-branding from the live chat widget.Not includedIncluded
Chat History and ReportsView all chat histories, generate reports, and receive chat transcripts via email.Not includedIncluded
Displayed prices exclude tax where supplied.