Wix Bookings

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   mrudolph20 January 9, 2025, 10:32

   ★★★★★ 2.0 Unpublished

   Einschränkungen bei API-Integration und Kalenderdarstellung

   Ich nutze Wix Bookings zur Verwaltung von Terminen auf meiner Website. Die Benutzeroberfläche ist intuitiv und die Integration ins Wix-Ökosystem funktioniert grundsätzlich gut. Allerdings gibt es erhebliche Probleme bei der API-Integration: Trotz meiner Rolle als Site-Owner erhalte ich bei API-Aufrufen ständig 403 Forbidden-Fehler. Die erforderliche OAuth-Authentifizierung ist für private Anwendungen übermäßig komplex, während die API-Schlüssel-Funktionalität eingeschränkt ist und nicht alle nötigen Berechtigungen unterstützt. Die Dokumentation bietet kaum klare Anleitungen für Einzelnutzer, was den Implementierungsprozess erschwert. Zudem kann die Wix App mit Kalenderanbindung keine 7-Tages-Übersicht darstellen. Viel Platz wird durch leere Bereiche verschwendet, was die Darstellung unübersichtlich macht. Termine sind nicht farblich nach Mitarbeitern gekennzeichnet, wodurch die Übersichtlichkeit und Nutzbarkeit stark eingeschränkt ist.

   Stored reply

   1. ReplyJanuary 12, 2025, 13:37

      Hi, this is Shani from Wix Bookings :) I’ve sent you a personal email because we would love to hear more details about the problem you encountered. Looking forward to your response via email, Shani and the Wix Bookings team

2. L

   leahbakercas May 16, 2024, 03:47

   ★★★★★ 2.0 Unpublished

   Has a lot of really key features missing & buggy

   I am a web designer, & the concept of WIX is great for most independent freelancers or business owners who don't want to spend much time managing multiple platforms to meet their business needs. Having most things you need under one roof was my appeal despite a less-advanced web builder/hosting. However, I am incredibly disappointed to say that I recommended using WIX to a client of mine who is an independent nail tech. She's been incredibly unhappy with how buggy the bookings on mobile have been, has been having issues in her WIX owner app with payments & scheduling lagging, & is missing key features that seem like no-brainers, like... 1. The lack of a tipping feature 2. Very limited functionality for adjusting odd-hour schedules (i.e., available 10-3 and 5-8) 3. Unable to adjust payments on-the-spot (clients add nail art, length, etc. at appointment, but didn't book for it) Honestly, the list goes on, and I'm very frustrated. Go a different booking route to avoid headaches!

   Stored reply

   1. ReplyMay 19, 2024, 09:52

      Hi, I'm sorry to hear about your experience with Wix Bookings, we truly appreciate your feedback and we'd like to understand more about your concerns so we can improve. I would very much like to hear more about your needs, I sent you an email to schedule a feedback meeting. In the meantime, regarding the mentioned needs: 1. The ability to add tips when collecting payments is under development these days and we hope you will be able to use it soon. You can vote for this feature request here and get notified when it's released: https://support.wix.com/en/article/wix-bookings-request-adding-tips-or-extra-fees-when-collecting-payment-from-clients 2. I'm not sure I understand it enough to help if you can reply with further explanation via email3. You can add a tip or an additional fee by editing an existing order by following the article: https://support.wix.com/en/article/wix-bookings-editing-an-existing-order#adding-a-tip-or-fee-to-an-existing-order Best,Bar from Wix Bookings team

3. N

   najimshakari May 8, 2024, 20:24

   ★★★★★ 2.0 Unpublished

   was good, but is the worst now

   I hope they can do something about this app. I have lost many clients because of the complicity of this app. People like something easy. as easy as to put their name, email, telephone and eventually a promocode.... Its so hard for my clients that they should search for landcode number in hours to find.... This is not a good app now

4. N

   nickmoussa March 24, 2024, 08:04

   ★★★★★ 2.0 Unpublished

   Recent problem with services

   I have been using this App for the past 4 years now and I must say that it had its ups and downs but generally speaking it served the purpose good enough even though there are a lot of missing features. However, in the last few days, the APP has been mixing my services up all together. For example, if someone clicks on service A, the site will navigate to the URL of service A, but the page of service B will be displayed. My business depends ONLY on online bookings and I have had this malfunctionning for over a week now. I have called customer support twice and they showed genuine concern about my issue and they both confirmed that my problem was escalated to the tech team but I did not get any response beyond that. I have thought about writing this review many times and wouldnt have done so if I had any other option but my business is seriously struggling now because of this. Can someone give me a direct answer please so I can know if I go for another option? Thanks,

   Stored reply

   1. ReplyMarch 26, 2024, 07:41

      Hi there, Itamar Krasney from Wix Bookings is here. Thanks for approaching us and for using our App for the past 4 years. I have checked your issue and it seems like it is working properly now. if someone clicks on service A, the proper URL is displayed. Can you validate it? Cheers, Itamar Krasney

5. K

   kbudzisz March 22, 2024, 11:12

   ★★★★★ 2.0 Unpublished

   2 additional screens

   Since the last update i lost couple of reservations because of the 2 extra pages after reservation. I have services only with "pay in person" method but now i cant even change the text on button from "order and pay" which is confusing for my customers... How to disable / edit this?

   Stored reply

   1. ReplyMarch 22, 2024, 21:06

      Hi, Thank you for your feedback regarding the recent changes to the Wix Bookings app. We're aware of the issue you've mentioned and are actively working to resolve it as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience as we work to improve the app. Best regards, The Wix Bookings team

6. S

   squeakywheels March 16, 2024, 02:28

   ★★★★★ 2.0 Unpublished

   Bad app with no help from customer service to fix the issues.

   I have had this app for almost 3 years now. The first two years, I had no issues. I run a mobile business which requires the address of the clients so I can show up to do work. Last season, the address suddenly stopped working, I contacted wix and they did the least amount of work possible and eventually just gave up trying to fix it. Updating my hours of operation is a living hell as it never updates and I have people booking outside of working hours and on days that I am not open. I have also had a few complaints of the booking system just not letting people confirm their bookings once they have filled out the form. It would be a good app if the wix team would get their sh*t together and fix these minor issues.

   Stored reply

   1. ReplyMarch 17, 2024, 14:33

      Hi, I apologize for the inconvenience you faced with our app, your feedback is highly appreciated. We are constantly working in order to improve our product for our users. All of those issues you mentioned, sounds like bugs that are not supposed to happen, we are sorry for that and want to help you and improve your experience. I also send you a personal email to make sure those issues are taken care of. As for your third issue regarding booking after the booking form - is it happens on the web app or on the mobile? Please email me back so I can handle your case. Sorry for your inconvenience, Paz from Wix Bookings.

7. J

   joseph6210 February 20, 2024, 02:46

   ★★★★★ 2.0 Unpublished

   Lacking essential features - Bugs with Ical

   Lacking custumizable text reminders, lacking updated confirmations when a client reschedules, Lacking clarity in setup and use for in person, and virtual meetings. Bugs; does not reflect rescheduled bookings in Ical, it just shows old time. Customer service is lacking knowledge, and effectiveness is resolving bugs.

   Stored reply

   1. ReplyFebruary 22, 2024, 15:08

      Hi, We're sorry for any frustration you've encountered while using Wix Bookings App. Your feedback is priceless, and we're committed to addressing your concerns. - For customizable text reminders, we recommend using automated SMS by Omnisend. Here's how to set it up to your site: https://support.wix.com/en/article/wix-bookings-sending-custom-sms-messages-with-omnisend - To enable booking email confirmation, in your Dashboard go to 'Settings' > 'Bookings Settings' > 'Emails & Reminders' and enabling email confirmations and updates under the email section. - If you need to setup virtual meetings, you can designate 'custom location' for your service, and then connect video conferencing. Here's a detailed guide: https://support.wix.com/en/article/creating-an-online-service-in-wix-bookings. - Regarding the iCal, we're aware of it and actively working on a fix. Don't hesitate to contact our customer support team to track the progress of this issue. Best Regards, The Wix Bookings Team.

8. P

   pjwpvaz January 23, 2024, 12:57

   ★★★★★ 2.0 Unpublished

   Add to Cart Feature Needed

   This would be perfect if it had an add to cart feature!!!

   Stored reply

   1. ReplyJanuary 31, 2024, 12:44

      Hi, Thanks a lot for trying our app and giving us feedback, we appreciate it! There is an option to toggle on the Add to Cart feature, in the Bookings settings page, please follow this article. https://support.wix.com/en/article/wix-bookings-adding-a-cart-to-your-site Thanks, Nati from Wix Bookings

9. D

   deepshikharaha January 4, 2024, 15:50

   ★★★★★ 2.0 Unpublished

   slow with less options

   the booking form itself isn't much customizable with no option for dropdown, checkboxes, etc, which seems to be basic.

   Stored reply

   1. ReplyJanuary 7, 2024, 08:56

      Thanks for your feedback, You can add a checkbox to the form, learn more about it here - https://support.wix.com/en/article/wix-bookings-creating-and-setting-up-your-booking-forms For the dropdown, I can offer a solution by using a variable price, you can define variants that clients will have to choose as part of their booking process, you can define the same price if you want & use only the dropdown functionality. Learn more about it here - https://support.wix.com/en/article/wix-bookings-understanding-price-options Hope this could assist, Maya from Bookings

10. M

    msjcampion April 15, 2023, 05:36

    ★★★★★ 2.0 Unpublished

    Service Page Gallery Broken

    I have noticed that the slider gallery is broken on the service page. With the loop and automatic buttons ticked, the gallery doesn't automatically always slide and neither does it loop the images. Strangely, it may work once but then it stops. The same applies on the mobile site too. It will just stop on a random image and gets stuck until you click on the navigation arrow. I have the arrow appearing on the images and the time between slides at 2 seconds. Sadly this doesn't work but I have l left my settings as they are in the hope that WIX will fix this very soon and so one day soon I'll find that it is working again!

    Stored reply

    1. ReplyApril 17, 2023, 09:02

       Hi there! Sam from Wix Bookings here. I'm sorry to hear you're having technical difficulties with our product, this sounds like something we can investigate and address. We've opened a support ticket for you, and you'll be hearing from a specialist shortly to deeper understand this problem and how we can help. For reference, your ticket number is: 1364739565. Wishing you all the best! Thanks, Sam & the Wix Bookings team