Wix Bookings

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   mrudolph20 January 9, 2025, 10:32

   ★★★★★ 2.0 Unpublished

   Einschränkungen bei API-Integration und Kalenderdarstellung

   Ich nutze Wix Bookings zur Verwaltung von Terminen auf meiner Website. Die Benutzeroberfläche ist intuitiv und die Integration ins Wix-Ökosystem funktioniert grundsätzlich gut. Allerdings gibt es erhebliche Probleme bei der API-Integration: Trotz meiner Rolle als Site-Owner erhalte ich bei API-Aufrufen ständig 403 Forbidden-Fehler. Die erforderliche OAuth-Authentifizierung ist für private Anwendungen übermäßig komplex, während die API-Schlüssel-Funktionalität eingeschränkt ist und nicht alle nötigen Berechtigungen unterstützt. Die Dokumentation bietet kaum klare Anleitungen für Einzelnutzer, was den Implementierungsprozess erschwert. Zudem kann die Wix App mit Kalenderanbindung keine 7-Tages-Übersicht darstellen. Viel Platz wird durch leere Bereiche verschwendet, was die Darstellung unübersichtlich macht. Termine sind nicht farblich nach Mitarbeitern gekennzeichnet, wodurch die Übersichtlichkeit und Nutzbarkeit stark eingeschränkt ist.

   Stored reply

   1. ReplyJanuary 12, 2025, 13:37

      Hi, this is Shani from Wix Bookings :) I’ve sent you a personal email because we would love to hear more details about the problem you encountered. Looking forward to your response via email, Shani and the Wix Bookings team

2. L

   leahbakercas May 16, 2024, 03:47

   ★★★★★ 2.0 Unpublished

   Has a lot of really key features missing & buggy

   I am a web designer, & the concept of WIX is great for most independent freelancers or business owners who don't want to spend much time managing multiple platforms to meet their business needs. Having most things you need under one roof was my appeal despite a less-advanced web builder/hosting. However, I am incredibly disappointed to say that I recommended using WIX to a client of mine who is an independent nail tech. She's been incredibly unhappy with how buggy the bookings on mobile have been, has been having issues in her WIX owner app with payments & scheduling lagging, & is missing key features that seem like no-brainers, like... 1. The lack of a tipping feature 2. Very limited functionality for adjusting odd-hour schedules (i.e., available 10-3 and 5-8) 3. Unable to adjust payments on-the-spot (clients add nail art, length, etc. at appointment, but didn't book for it) Honestly, the list goes on, and I'm very frustrated. Go a different booking route to avoid headaches!

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   1. ReplyMay 19, 2024, 09:52

      Hi, I'm sorry to hear about your experience with Wix Bookings, we truly appreciate your feedback and we'd like to understand more about your concerns so we can improve. I would very much like to hear more about your needs, I sent you an email to schedule a feedback meeting. In the meantime, regarding the mentioned needs: 1. The ability to add tips when collecting payments is under development these days and we hope you will be able to use it soon. You can vote for this feature request here and get notified when it's released: https://support.wix.com/en/article/wix-bookings-request-adding-tips-or-extra-fees-when-collecting-payment-from-clients 2. I'm not sure I understand it enough to help if you can reply with further explanation via email3. You can add a tip or an additional fee by editing an existing order by following the article: https://support.wix.com/en/article/wix-bookings-editing-an-existing-order#adding-a-tip-or-fee-to-an-existing-order Best,Bar from Wix Bookings team

3. N

   najimshakari May 8, 2024, 20:24

   ★★★★★ 2.0 Unpublished

   was good, but is the worst now

   I hope they can do something about this app. I have lost many clients because of the complicity of this app. People like something easy. as easy as to put their name, email, telephone and eventually a promocode.... Its so hard for my clients that they should search for landcode number in hours to find.... This is not a good app now

4. N

   nickmoussa March 24, 2024, 08:04

   ★★★★★ 2.0 Unpublished

   Recent problem with services

   I have been using this App for the past 4 years now and I must say that it had its ups and downs but generally speaking it served the purpose good enough even though there are a lot of missing features. However, in the last few days, the APP has been mixing my services up all together. For example, if someone clicks on service A, the site will navigate to the URL of service A, but the page of service B will be displayed. My business depends ONLY on online bookings and I have had this malfunctionning for over a week now. I have called customer support twice and they showed genuine concern about my issue and they both confirmed that my problem was escalated to the tech team but I did not get any response beyond that. I have thought about writing this review many times and wouldnt have done so if I had any other option but my business is seriously struggling now because of this. Can someone give me a direct answer please so I can know if I go for another option? Thanks,

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   1. ReplyMarch 26, 2024, 07:41

      Hi there, Itamar Krasney from Wix Bookings is here. Thanks for approaching us and for using our App for the past 4 years. I have checked your issue and it seems like it is working properly now. if someone clicks on service A, the proper URL is displayed. Can you validate it? Cheers, Itamar Krasney

5. K

   kbudzisz March 22, 2024, 11:12

   ★★★★★ 2.0 Unpublished

   2 additional screens

   Since the last update i lost couple of reservations because of the 2 extra pages after reservation. I have services only with "pay in person" method but now i cant even change the text on button from "order and pay" which is confusing for my customers... How to disable / edit this?

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   1. ReplyMarch 22, 2024, 21:06

      Hi, Thank you for your feedback regarding the recent changes to the Wix Bookings app. We're aware of the issue you've mentioned and are actively working to resolve it as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience as we work to improve the app. Best regards, The Wix Bookings team

6. S

   squeakywheels March 16, 2024, 02:28

   ★★★★★ 2.0 Unpublished

   Bad app with no help from customer service to fix the issues.

   I have had this app for almost 3 years now. The first two years, I had no issues. I run a mobile business which requires the address of the clients so I can show up to do work. Last season, the address suddenly stopped working, I contacted wix and they did the least amount of work possible and eventually just gave up trying to fix it. Updating my hours of operation is a living hell as it never updates and I have people booking outside of working hours and on days that I am not open. I have also had a few complaints of the booking system just not letting people confirm their bookings once they have filled out the form. It would be a good app if the wix team would get their sh*t together and fix these minor issues.

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   1. ReplyMarch 17, 2024, 14:33

      Hi, I apologize for the inconvenience you faced with our app, your feedback is highly appreciated. We are constantly working in order to improve our product for our users. All of those issues you mentioned, sounds like bugs that are not supposed to happen, we are sorry for that and want to help you and improve your experience. I also send you a personal email to make sure those issues are taken care of. As for your third issue regarding booking after the booking form - is it happens on the web app or on the mobile? Please email me back so I can handle your case. Sorry for your inconvenience, Paz from Wix Bookings.

7. J

   joseph6210 February 20, 2024, 02:46

   ★★★★★ 2.0 Unpublished

   Lacking essential features - Bugs with Ical

   Lacking custumizable text reminders, lacking updated confirmations when a client reschedules, Lacking clarity in setup and use for in person, and virtual meetings. Bugs; does not reflect rescheduled bookings in Ical, it just shows old time. Customer service is lacking knowledge, and effectiveness is resolving bugs.

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   1. ReplyFebruary 22, 2024, 15:08

      Hi, We're sorry for any frustration you've encountered while using Wix Bookings App. Your feedback is priceless, and we're committed to addressing your concerns. - For customizable text reminders, we recommend using automated SMS by Omnisend. Here's how to set it up to your site: https://support.wix.com/en/article/wix-bookings-sending-custom-sms-messages-with-omnisend - To enable booking email confirmation, in your Dashboard go to 'Settings' > 'Bookings Settings' > 'Emails & Reminders' and enabling email confirmations and updates under the email section. - If you need to setup virtual meetings, you can designate 'custom location' for your service, and then connect video conferencing. Here's a detailed guide: https://support.wix.com/en/article/creating-an-online-service-in-wix-bookings. - Regarding the iCal, we're aware of it and actively working on a fix. Don't hesitate to contact our customer support team to track the progress of this issue. Best Regards, The Wix Bookings Team.

8. P

   pjwpvaz January 23, 2024, 12:57

   ★★★★★ 2.0 Unpublished

   Add to Cart Feature Needed

   This would be perfect if it had an add to cart feature!!!

   Stored reply

   1. ReplyJanuary 31, 2024, 12:44

      Hi, Thanks a lot for trying our app and giving us feedback, we appreciate it! There is an option to toggle on the Add to Cart feature, in the Bookings settings page, please follow this article. https://support.wix.com/en/article/wix-bookings-adding-a-cart-to-your-site Thanks, Nati from Wix Bookings

9. D

   deepshikharaha January 4, 2024, 15:50

   ★★★★★ 2.0 Unpublished

   slow with less options

   the booking form itself isn't much customizable with no option for dropdown, checkboxes, etc, which seems to be basic.

   Stored reply

   1. ReplyJanuary 7, 2024, 08:56

      Thanks for your feedback, You can add a checkbox to the form, learn more about it here - https://support.wix.com/en/article/wix-bookings-creating-and-setting-up-your-booking-forms For the dropdown, I can offer a solution by using a variable price, you can define variants that clients will have to choose as part of their booking process, you can define the same price if you want & use only the dropdown functionality. Learn more about it here - https://support.wix.com/en/article/wix-bookings-understanding-price-options Hope this could assist, Maya from Bookings

10. M

    msjcampion April 15, 2023, 05:36

    ★★★★★ 2.0 Unpublished

    Service Page Gallery Broken

    I have noticed that the slider gallery is broken on the service page. With the loop and automatic buttons ticked, the gallery doesn't automatically always slide and neither does it loop the images. Strangely, it may work once but then it stops. The same applies on the mobile site too. It will just stop on a random image and gets stuck until you click on the navigation arrow. I have the arrow appearing on the images and the time between slides at 2 seconds. Sadly this doesn't work but I have l left my settings as they are in the hope that WIX will fix this very soon and so one day soon I'll find that it is working again!

    Stored reply

    1. ReplyApril 17, 2023, 09:02

       Hi there! Sam from Wix Bookings here. I'm sorry to hear you're having technical difficulties with our product, this sounds like something we can investigate and address. We've opened a support ticket for you, and you'll be hearing from a specialist shortly to deeper understand this problem and how we can help. For reference, your ticket number is: 1364739565. Wishing you all the best! Thanks, Sam & the Wix Bookings team

11. E

    elleannie3 March 23, 2023, 05:53

    ★★★★★ 2.0 Unpublished

    Wix Booking

    Enjoy Using the Wix Booking App , however it doesn't have flexibilities such as to enable clients to book Multiple services or adds-on, we cant add any discount before checkout of the service, clients cant add products to their booking service It will be really Helpful to have these updates in the Booking App.

12. S

    sacralsol February 11, 2023, 03:14

    ★★★★★ 2.0 Unpublished

    App Desperately Requires an Update!

    The look of the booking calendar is not user friendly at all. Please update! I have had to explain the layout of the calendar to numerous clients which shouldn't be necessary. Also, when a client books through my website they can choose to have a text reminder sent to them, but if I set the appointment for a client using the WIX booking app I do not have the option of sending my client a 24 hour text appointment reminder. Text reminders aren't something extravagant or special... it's essential in todays market and should be an option no matter where a booking is made.

13. A

    admin717960 January 31, 2023, 23:08

    ★★★★★ 2.0 Unpublished

    Too basic for repeat business or aiding client retention

    The app is limiting: 1. Unable to repeat appointments from both back and front end user. Repeat sessions have to be manually enters - time consuming. This feature is only available for class bookings. 2, Option to add notes - only available after completing an appointment booking. 3. The invoicing / order feature associated with an appointment doesn't allow for any invoice editing. If you wish to offer a discount from the back end - manually generate the invoice instead of allowing automatically generate.

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    1. ReplyFebruary 2, 2023, 13:37

       Hi admin717960, Thanks for the feedback! I looked at the points you raised to try and help. 1. https://support.wix.com/en/article/wix-bookings-request-setting-up-recurring-appointments and https://support.wix.com/en/article/request-allowing-customers-to-book-multiple-services-at-the-same-time They will be released soon and solve both the front-end and back-end use cases. Please set the "Vote this feature" to get notified upon release. 2. Currently the only way to add a note to a session is by editing the session. We do plan to make it more flexible in the future. 3. Maybe this article can help with this issue https://support.wix.com/en/article/wix-stores-manually-creating-an-order

14. R

    ramielkerdani January 30, 2023, 11:25

    ★★★★★ 2.0 Unpublished

    Needs to allow booking more than one service!

    So many people have complained about this for years now, you have to allow people to be able to book more than one service within the same session. having to go through the booking process multiple times to book multiple services is so counter intuitive and all clients are complaining about it.

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    1. ReplyFebruary 1, 2023, 10:42

       Hi ramielkerdani, Thanks for the feedback! Indeed this is one of the most desired capabilities, and I'm happy to let you know it will be released soon :) Watch these "feature request" to get a notification when it is ready https://support.wix.com/en/article/wix-bookings-request-setting-up-recurring-appointments https://support.wix.com/en/article/request-allowing-customers-to-book-multiple-services-at-the-same-time

15. L

    lynellelyons January 23, 2023, 20:35

    ★★★★★ 2.0 Unpublished

    Problems with schedules synching up between different tabs

    Booked classes are appearing correctly on a client's Pilates Class Schedule tab but are not appearing correctly on the Upcoming Sessions of the Home tab. This is leading to confusion and frustration for my clients.

    Stored reply

    1. ReplyJanuary 25, 2023, 16:39

       Hi! thanks for the feedback! Sorry to hear that! This issue doesn’t suppose to happen. I recommend you update the app, and if it's still happening, feel free to email me (orensc@wix.com), and we will investigate it more. Thanks! Oren from the Wix bookings team

16. I

    info6965079 December 27, 2022, 15:16

    ★★★★★ 2.0 Unpublished

    It's Okay

    The app is just okay. I have been using this app for a while now for my salon. More options or features seriously need to be added such as being able to book recurring appointments every 1,2, or 4 weeks out, instead of having to booking each appointment just for one client. This process can take at least 20 minutes or more of a person's time. Also, it would be nice to allow clients to book for more than 1 service for an appointment. Trying to categorize multiple options for clients has been very confusing and frustrating. Most clients are asking for us to book for them due to the confusing. Its defeating the purpose of the online booking. Lastly, clients should receive at least 2 notification reminders on their appointments and not just 1 which is the day before. Unfortunately none of my clients are receiving sms appointment reminders, only emails, which I still have been unsuccessful in figuring that part out. I have requested these features already. Let's see what happens.

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    1. ReplyDecember 28, 2022, 15:49

       Hi, Shaked from the Bookings team here. Thanks for your elaborate feedback. We’re at the last stages of developing the recurring appointments feature, and booking more than 1 session is coming up as well - if you voted for these feature requests you’ll be notified once they’re live. As for customized SMS reminders, this one should be possible through the Omnisend app: https://www.wix.com/app-market/automated-booking-emails-sms. Feel free to contact us if you have any other question. Thanks again Shaked & Wix Bookings team

17. C

    cnconseilcom November 6, 2022, 23:13

    ★★★★★ 2.0 Unpublished

    Impossible de faire des réservations sur des journées

    Je cherche une solution en vain pour effectuer des réservations sur plusieurs jours : location de véhicule. Malheureusement cette application ne prévoit que des services horaires ! Dommage, que WIX se borne à rester soit sur la réservation hôtellerie qui ne peut être customisée, ou la réservation restaurant à l'heure et enfin WIXBookings qui ne permet que de l'heure aussi... Vivement une solution !

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    1. ReplyNovember 8, 2022, 08:44

       Hi, Elad from the bookings team here. Thanks for the feedback. Currently, we do not have a designated solution for rental services. You are welcome to vote for the feature at the following link - https://support.wix.com/en/article/request-creating-a-rental-site-with-wix Best regards, Elad & the Bookings team

18. M

    miob43 November 1, 2022, 20:42

    ★★★★★ 2.0 Unpublished

    Definitely Needs Improvement

    Could use a customizable buffer duration time instead of 5 minutes to 1 hour. Our business has about 2 hours in between services. There are always work arounds. Wix Bookings doesn't work well for our business. We have to set staff hours as a work around. Would sure be nice to have 1 hour time slots and have a 2 hour buffer duration in between services.

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    1. ReplyNovember 7, 2022, 09:41

       Hi, Eden from the bookings team here. Thank you for taking the time to give us this feedback. custom buffer time (up to 12 hours) is indeed available as part of the new service form, you can read more about it in this article: https://support.wix.com/en/article/wix-bookings-adding-a-time-buffer-between-appointments. Thanks again and best regards, Wix Bookings Team

19. Y

    yuuji23 October 3, 2022, 12:47

    ★★★★★ 2.0 Unpublished

    Hard to use..

    1. Hard to view details of the classes. I hope the view of the calendar be more customizable, now it's showing the name of the classes(in my case, it's the name of my service)and you can't change it, I already know what service I have... If I wanna see the customer's name and details I have to click few times which takes long time to load.. They should let the user change whatever is showing on the calendar(same for the app, the app is trash). Also, if you putting too much slots there, you will see no letters of the schedule, width, hight can't be adjust to see more details. 2 Takes a lot of steps for cancelling a class (event), you have to click the event and select edit, and then cancel and then confirm... how about just giving one button there to save us some time.. 3. Booking form is not customizable, and can't be translated. I want to choose what can be seen and what can't. staff name, class type, some of them can't be hidden. also, the translation tool doesn't work on the form

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    1. ReplyOctober 6, 2022, 20:24

       Hi, thank you for your feedback. Regarding both the Calendar & the canceling issues you brought up-You are absolutely right, we’re aware and working on it. Your feedback has been passed on to the relevant team members, and will be reviewed thoroughly. As for the Form issue, this article might help with customizing your form to better meet your needs: https://support.wix.com/en/article/wix-bookings-customizing-booking-form-fields. If it doesn’t, please contact us at: wix.com/contact. Our team would love to help in a more specific way. Moreover, the request to add dynamic & more customizable fields to Bookings Form is an open feature request, you can vote for it here: https://support.wix.com/en/article/wix-bookings-request-adding-different-types-of-fields-to-the-wix-booking-form. Last, concerning the Bookings Page translation, you’re right, there is no multilingual option for Bookings Pages yet. We’re working on it, and hope to tackle this issue soon. Best, Michelle & the Bookings team

20. S

    shoplocalmarket September 12, 2022, 18:40

    ★★★★★ 2.0 Unpublished

    need work

    too many bugs one desk top and mobile. also would be nice if self booking had an approved or decline option

    Stored reply

    1. ReplySeptember 18, 2022, 08:15

       Hey, Carmel from the Bookings team here. First of all - I'm sorry to hear that this is your experience. It's not supposed to be this way. I would be really happy to be at your service personally, hear about the errors and examine them with you. I contacted you via email so we can move forward on that platform - you can go ahead and check your inbox! Best regards, Carmel & Bookings team