Wix Bookings

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1. ReplyJuly 6, 2026, 10:48

   Hi, Thanks for flagging this. Our team is actively fixing the issue, and Customer Care is already in touch with you to get your booking setup restored. We're on it and it will be fixed today. Wix Bookings team

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1. ReplyJuly 6, 2026, 09:25

   Hi! The cart can be turned off - in Booking Settings → Cart checkout, disable the toggle and clients just see "Book Now" (and free services skip billing altogether): https://support.wix.com/en/article/customizing-the-cart-icon . If free consultations are your focus, Wix Meetings is purpose-built for it - a free, shareable scheduling link with no cart: https://support.wix.com/en/article/about-wix-meetings .

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1. ReplyJune 28, 2026, 10:52

   Hi, thanks for flagging this and I'm sorry about the double bookings. This usually happens when an external (Google/iCal) calendar isn't synced two-way, so Wix can't block those times automatically. Setting up calendar sync should stop it: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings . If double bookings continue after syncing, it needs a closer look at your setup - please reach out: https://www.wix.com/contact .

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1. ReplyJune 28, 2026, 10:51

   Hi, I'm really sorry to hear this, we'd genuinely like to help turn it around. To do that we need a bit more detail on what's breaking for you. If you can share specifics with our team at https://www.wix.com/contact , we'll dig into it with you.

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1. ReplyJune 28, 2026, 11:04

   Hi, Sorry the calendar sync has been frustrating. Wix Bookings does support two-way Google Calendar sync (booked sessions block your Wix calendar and vice-versa). If it's not syncing as expected, re-check the setup here: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings If the issue still happen, please contact us so we can investigate: https://www.wix.com/contact .

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1. ReplyJune 28, 2026, 11:53

   Hi, I'm sorry it didn't fit your setup. If you tell us what you were trying to build, there's a good chance we can suggest a configuration that works - Bookings is fairly flexible once set up for your use case. Feel free to reach out, we'd love to help: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:23

   Hi, Thanks for your feedback, confirmation emails should arrive right away for both you and your client, though occasional network delays can happen. Please check that the relevant automations are active (Its active by default in Bookings settings > Notifications you get/send). If they’re on but emails are still intermittent, we’d love to investigate this for you. Just send over a couple of example bookings so we can trace them: https://www.wix.com/contact"

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1. ReplyJune 29, 2026, 10:25

   Hi, Sorry to hear about this experience - slow loading and lag at checkout/reschedule is not how it should perform. This is usually something we can diagnose (site weight, browser/extensions, or an account-specific issue). Please reach out so we can investigate your live site directly: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:28

   Hi, Thanks for your feedback. You can edit or remove a recurring class/course from the Booking Calendar. Click the session and choose 'this session,' 'all future sessions,' or the full schedule; to stop the repetition, edit the class schedule and remove the recurring sessions: https://support.wix.com/en/article/wix-bookings-rescheduling-a-session . If you need help, contact us: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:33

   Hi, thanks for laying this out. Availability in Wix Bookings is currently tied to staff, which is why the 'extra staff' workaround comes up. Book without staff is a feature request we're tracking, and feedback like yours helps us prioritise it. If you have more questions feel free to reach us https://www.wix.com/contact

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1. ReplyFebruary 18, 2026, 14:48

   Hi, Thank you for sharing such detailed feedback, and I’m really sorry this cost you so much time. We’re looking into the issues you described with client notifications (blank or wrong name fields, staff name missing, and differences between member/non‑member and cart bookings). Customer Care team will contact you in the next few days. Your points about Zoom links not being created until you reconnect Zoom, and the link being hard to find in emails, are also very valuable and are guiding improvements we want to make. When Zoom tokens expire or get disconnected, reconnecting the Zoom app in Wix is currently the main fix, as you discovered: https://support.wix.com/en/article/wix-bookings-reconnecting-your-zoom-account To check your specific setup and examples, please contact Wix Customer Care and share your site and sample bookings: https://www.wix.com/contact Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:58

   Hi, Thank you for sharing your honest feedback, and I’m really sorry to hear that the current Wix Bookings experience has felt worse than the previous version for you. We know how important it is for your booking system to be simple and easy to use, and feedback like yours is exactly what helps us understand where the new experience falls short. If you’re open to it, we’d really appreciate a few specifics on what feels harder or confusing now (for example: setup, calendar, client view, layout, etc.), so we can pass it directly to our product team. You can also reach out to our support team with your site details so they can review your setup and suggest improvements: https://www.wix.com/contact Thank you again for taking the time to tell us how you feel. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:58

   Hi, Thank you for your honest feedback, and I’m really sorry you’ve had such a frustrating experience. Wix Bookings can be connected to your website pages in a few ways. For example, you can place your booking services on any page and link to them from menu items or buttons, and you can also use a standalone “Book” button: https://support.wix.com/en/article/wix-bookings-adding-and-setting-up-a-standalone-book-button You can also customize the thank-you page after booking to guide visitors to specific pages on your site: https://support.wix.com/en/article/wix-bookings-customizing-your-thank-you-page-3173018 If this doesn’t match what you’re trying to do, please share a bit more or contact our support team so we can look at your specific setup: https://www.wix.com/contact Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 15:00

   Hi, Thank you for sharing this so honestly, and I’m really sorry for the frustration – especially after using Wix for so many years. You’re right: at the moment Wix Bookings doesn’t support a fully separate schedule per service. Availability is set per staff member, which is why the “fake staff” workaround ends up being used, and we understand how hard this is to manage. This is a known limitation and an active feature request. You can vote for it and follow updates here: https://support.wix.com/en/article/wix-bookings-request-setting-availability-per-service https://support.wix.com/en/article/wix-bookings-request-customizing-different-services-settings-separately We really appreciate you taking the time to explain your use case – it helps us prioritize improvements. Best, Wix Bookings team

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1. ReplyFebruary 2, 2026, 13:21

   Hi, Thank you for your detailed feedback and for sharing your experience. Clients can usually cancel or reschedule their bookings when this is enabled by the site owner, as described here: https://support.wix.com/en/article/wix-bookings-allowing-clients-to-cancel-or-reschedule-sessions The situation you describe, where bookings with varying prices can’t be cancelled but fixed‑price ones can, isn’t how we want things to behave. We’d like to check your specific setup to see whether this is a bug or a current limitation and find the best workaround. Please contact our support team here so we can investigate with you: https://www.wix.com/contact We also appreciate your comments about combining Wix Bookings with other Wix apps and the feeling of “silos” and hidden limitations. We’re passing this on to our product and documentation teams as input for future improvements. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 15:04

   Hi, Thank you so much for sharing this feedback with us and for explaining what you were trying to do. You’re right that today Wix Bookings has limited options for customizing the text of the filter button and for showing more booking details than the default options in the service list. You can adjust some parts of the layout and which details are shown (price, duration, etc.), but the filter button label itself and extra fields can’t yet be edited: https://support.wix.com/en/article/wix-bookings-setting-up-your-service-list We understand how more personalization here would help, and we’ve passed your suggestion on to our product team so it can be considered for future improvements. Best, Wix Bookings team

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1. ReplyJanuary 5, 2026, 15:20

   Hi there, Thank you for your feedback, we're always looking to improve our product. Currently we don't have the ability to book an appointment with multiple staff however you can check for workarounds and vote for this feature in this link: https://support.wix.com/en/article/wix-bookings-request-allowing-clients-to-book-sessions-with-multiple-staff-members Your votes and comments help us prioritize what we build next, so we really appreciate you taking the time to share this with us. Stay tuned :) thanks, Wix Bookings team

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1. ReplyNovember 7, 2025, 19:30

   Hi, Thank you for taking the time to share this detailed feedback. I'm really sorry to hear about the frustration you've experienced - this is clearly not the experience we want for you. Wix Bookings can definitely work for solo businesses, but I understand the current setup is forcing workarounds that aren't ideal. The double-booking and cart conflicts you're seeing are likely linked to the "fake staff" workaround, and I'd love to troubleshoot this with you directly. I've escalated your case internally and will send you an email shortly so we can schedule a quick call to dig into your setup and find a solution. In the meantime, if you'd like to vote for service-level availability (which would eliminate the need for these workarounds), here's the feature request: https://support.wix.com/en/article/wix-bookings-request-setting-availability-per-service Thanks for your patience, Wix Bookings Team

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1. ReplyNovember 2, 2025, 08:29

   Hi, Thank you for your feedback and letting us know about the issue with iDEAL payments—especially since it’s so important for your Dutch clients. Please check that iDEAL is enabled in your site’s payment settings and that your business location is set to the Netherlands. You can follow these steps: ° Go to your site’s dashboard and select "Settings," then "Accept Payments." ° Make sure iDEAL is enabled under your payment providers (like Wix Payments). ° Re-publish your site after making any changes. If you still can’t see iDEAL as an option, please reach out to Wix Customer Care here for further support: https://www.wix.com/contact Thank you again for bringing this to our attention! Best, Wix Bookings team

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1. ReplyOctober 29, 2025, 19:58

   Hi there, Thanks for sharing your feedback. We’ll make sure it reaches the right people for review.

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1. ReplySeptember 27, 2025, 06:37

   Hi, Thank you so much for sharing your feedback with us. We understand how important it is to make your booking pages reflect your brand, and we’re sorry for the current limitations in design flexibility, but good news - we're working these days on more customisation options in the book flow. Stay tuned and check it out in a few weeks. Best, Wix Bookings team

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1. ReplySeptember 28, 2025, 08:58

   Hi, I'm really sorry to hear you had this experience, please contact us in customer care so we can help and resolve the issue: wix.com/contact Best, Wix Bookings team

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1. ReplySeptember 28, 2025, 11:57

   Hi, Thank you for sharing your feedback. We understand how limiting a short description box can be, and we’re sorry for the inconvenience this caused. We’ve forwarded your feedback to our product team for consideration as we work to improve Wix Bookings. In the meantime, you can try including key details and using other sections like FAQs or Bookings Policy to add more info. Thanks again for helping us improve, and if there are other features you need, please let us know. Best, Wix Bookings team

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1. ReplyAugust 21, 2025, 13:44

   Hi, Thank you for sharing this feedback! We completely understand how important it is to limit bookings to once per day for each product and have available times reflect your opening hours automatically. Right now, Wix Bookings does not offer an automated way to do this, and managing rentals as you described does require some manual steps. We really appreciate you highlighting this need - it helps us improve. We’ve shared your feedback with our team for consideration as a future feature. In the meantime, you can look into resource management for some control over availability: https://support.wix.com/en/article/wix-bookings-managing-your-resources If you have any other suggestions or need support, feel free to contact us here: https://www.wix.com/contact Best, Wix Bookings team

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1. ReplyAugust 10, 2025, 09:04

   Hi, Thanks for reaching out with this feedback, I’m sorry to hear about your frustration and would like to help with this issue. You can easily delete an app that you’ve added to your site by going to the dashboard menu > manage apps > and in the 3 dot menu you will find the “delete” option. If you need further instructions you can also read this Wix help center article on how to delete apps from both your dashboard and site. https://support.wix.com/en/article/deleting-apps?tabs=Studio-Editor#deleting-an-app-added-only-to-your-sites-dashboard If there’s anything else we can help with please feel free to reach out, Bar from the Wix Bookings team

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1. ReplyJuly 20, 2025, 05:39

   Thanks for sharing. We appreciate you taking the time to explain what you’re seeing. I just sent you an email so we can dig into the details together and figure out what’s going on with those bookings. Looking forward to helping you sort this out . Wix Bookings team

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1. ReplyJuly 14, 2025, 13:23

   Hi there, Thank you for your feedback and for sharing your experience. You’re right—accepting online bookings does require upgrading to a Business Premium plan. This unlocks the full functionality of Wix Bookings, allowing you to manage your business more efficiently online. With the upgrade, you get access to a complete set of business tools designed to help you streamline scheduling, communicate with clients, and grow your services professionally—all in one platform. Thanks again for your feedback, Wix Bookings team

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1. ReplyJuly 7, 2025, 12:38

   Thank you so much for your feedback and for sharing your experience—it really highlights how important local currency display is for businesses like yours. Currently, Wix Bookings supports setting your site’s main currency, but doesn’t yet display prices in each client’s local currency before checkout. We know how valuable this would be for your business, please vote for this feature here https://support.wix.com/en/article/wix-bookings-request-displaying-prices-in-multiple-currencies Thank you again for your feedback and for helping us understand your needs. Best, Wix Bookings team

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1. ReplyJune 24, 2025, 10:06

   Hi, Thank you for reaching out, it sounds like there might be a mismatch between your appointment duration and the time slot settings. I looked at the 2 appointment services on your site, and on the bookings settings for "Appointment time slots" - it looks like one service "Family Medicine Appointment with Tyson" is set to 20 minutes duration and the other service "Family Medicine Appointment with Joey" is set to 30 minutes duration and both of them are offered every 20 minutes (as expected, since the "Appointment time slots" in the settings is set to "Every 20 min"). If you'd like the 20 min service to be offered every 20 min and the 30 min service to be offered every 30 min, you can change the setting to "Based on service duration". Here’s a more info: https://support.wix.com/en/article/wix-bookings-changing-time-slots-for-appointments If you still have an issue, please contact our support team so we can help you troubleshoot: wix.com/contact Best, Wix Bookings team

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1. ReplyJune 29, 2025, 14:15

   Hi there, 1. To work with Bookings collections in the CMS I'm adding 2 relevant articles, I hope it will help: - https://support.wix.com/en/article/cms-formerly-content-manager-working-with-wix-app-collections - https://support.wix.com/en/article/cms-displaying-collection-content-on-bookings-pages 2. As for courses - I reviewed the services on your site, it seems that only 1 of the courses is bookable because all the others have no schedule yet, you can add new courses and add them their schedule, this way it will be bookable on your site. here is more info about adding courses schedule: https://support.wix.com/en/article/wix-bookings-scheduling-your-courses If you still need any help - please contact our customer care: wix.com/contact Best, Wix Bookings team

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1. ReplyJune 21, 2025, 07:13

   Thank you for your feedback! We’re sorry to hear that you didn't find what you needed. We’d love to better understand your concerns and how we can improve. If you could provide more details or specific issues, we’d be happy to assist please reach out to our support team for further assistance: wix.com/contact

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1. ReplyJune 14, 2025, 10:26

   Hi, Thank you for your feedback. We’re aware that support for full-day bookings is currently missing, and I’m happy to share that it’s already in our plans. In the meantime, as a workaround, you can use time-slot-based bookings to allow clients to reserve multiple consecutive days. We’d love to know what else you need for vehicle rentals. Your input helps us prioritize improvements. Best regards, Erez from the Wix Bookings Team

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1. ReplyJune 14, 2025, 10:02

   Hi Cristian, Thank you for your feedback. We’re aware that customizing availability per service is a key need, and I’m happy to share that it’s already in our plans. Regarding the iframe-based booking form, I’d love to better understand what you were hoping to achieve with Velo. Could you share more about your use case? We truly appreciate you taking the time to share this - it helps us improve. Best regards, Erez from the Wix Bookings Team

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1. ReplyJune 3, 2025, 13:59

   Hi there, Thank you for taking the time and reaching out with this feedback, I’m very sorry to hear about your frustration. We are constantly striving to improve our platform by adding new features and improving existing ones. If there is anything specific that we can help you with please feel free to reach out here or any of our support channels. If you would like to leave more feedback you can also do so through this link https://wixbookings.wixsite.com/bookingsfeedback. Thanks, Shani from the Wix Bookings Team

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1. ReplyJune 3, 2025, 11:01

   Hey, this is likely due to an email loop or residual calendar sync. Check your booking notifications and remove the staff member from all services and calendars. If it continues, contact Wix Support to stop the automated emails.

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1. ReplyJune 3, 2025, 10:56

   Hi there, Thanks for reaching out with this feedback, I’m sorry to hear about your frustration and would like to help with this issue. If you're building a template for the Wix Marketplace, do the following: Hide the default Wix Booking pages (Book Services, etc.). Create your own custom pages with: Your own page names per language Wix Bookings widgets manually embedded using Wix Bookings Elements (available in the Add panel) Use Wix Multilingual to: Translate the page names Translate the content of those custom pages 🟢 This allows you to: Use your own URLs and page names Control how each page is named and appears in each language Get past Marketplace requirements for clean multi-language structure. you can also connect with our costumer services to get help in real time.

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1. ReplyMay 26, 2025, 11:52

   Hi there, Thank you for taking the time and reaching out with this feedback, I’m very sorry to hear about your frustration. We are constantly striving to improve our platform by adding new features and improving existing ones. If there is anything specific that we can help you with please feel free to reach out here or any of our support channels. If you would like to leave more feedback you can also do so through this link https://wixbookings.wixsite.com/bookingsfeedback. Thanks, Tal from the Wix Bookings Team

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1. ReplyMay 26, 2025, 11:32

   Hi there, Thanks for reaching out with this feedback, I’m sorry to hear about your frustration and would like to help with this issue. You can easily delete an app that you’ve added to your site by going to the dashboard menu > manage apps > and in the 3 dot menu you will find the “delete” option. If you need further instructions you can also read this Wix help center article on how to delete apps from both your dashboard and site. https://support.wix.com/en/article/deleting-apps?tabs=Studio-Editor#deleting-an-app-added-only-to-your-sites-dashboard If there’s anything else we can help with please feel free to reach out, Tal from the Wix Bookings team

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1. ReplyMay 11, 2025, 15:46

   Hi, Thanks for your feedback, and I’m really sorry to hear you’re having trouble. Could you share a bit more about what you’re trying to delete? I’d love to understand better so I can help. If it’s related to the design of the site, you might find this guide useful—it explains how to hide or customize elements on your Bookings pages: 👉 https://support.wix.com/en/customizing-wix-bookings-pages Looking forward to your reply so we can get this sorted out. Best regards, Kristina from Wix Bookings Team

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1. ReplyMay 11, 2025, 09:26

   Hello Marcela, Thank you for taking the time to share your feedback regarding the credit card information request in Wix Bookings. I understand your concern about the requirement to provide credit card details even for offline payments or when the payment is set to zero euros. Currently, this feature is designed to standardize the payment process, but I appreciate how it might not suit every business model. Unfortunately, at this moment, there is no direct option to remove the credit card request for offline payments. **Solution Suggestion:** I recommend checking our documentation on Managing Payments in Wix Bookings: https://support.wix.com/en/wix-bookings/about-getting-paid-online for any workarounds that could help streamline your booking process. If this feature is critical to your workflow, I would be happy to pass along your feedback to our product development team for future consideration. In the meantime, please let me know if there’s any other way we can assist.

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1. ReplyMarch 30, 2025, 11:21

   Hi, afullviajes Thanks for your feedback! While Wix Bookings was initially designed for appointments, classes, and sessions, many travel agencies successfully adapt these booking options to their needs. For example, you can treat classes as group trips (for multiple travelers) and appointments as private or one-on-one trips. We recommend taking a second look at these options—they might offer exactly what you’re looking for with a bit of customization. Also, if you have any specific recommendations or suggestions on how we can further improve Wix Bookings for travel agencies, we’d love to hear from you. Best regards, Ari Wix Bookings Team

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1. ReplyMarch 9, 2025, 07:58

   Hi, this is Bar from the Wix Bookings team. Thank you for bringing this to our attention. Clients can indeed edit or move their own appointments, but this feature may need to be enabled in your account settings. Please check our guide on how to allow clients to cancel or reschedule their sessions here: https://support.wix.com/en/article/wix-bookings-allowing-clients-to-cancel-or-reschedule-sessions. If you follow the steps and still encounter issues, please contact our support team for further assistance. Thanks, Bar @ Wix Bookings

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1. ReplyMarch 9, 2025, 07:48

   Hi, this is Bar from the Wix Bookings team. You can uninstall an app using these steps: https://support.wix.com/en/article/deleting-apps I'm emailing you in person to see if there's a way the app can be of use for your business. Thanks, Bar @ Wix Bookings