Wix Bookings

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   mrudolph20 January 9, 2025, 10:32

   ★★★★★ 2.0 Unpublished

   Einschränkungen bei API-Integration und Kalenderdarstellung

   Ich nutze Wix Bookings zur Verwaltung von Terminen auf meiner Website. Die Benutzeroberfläche ist intuitiv und die Integration ins Wix-Ökosystem funktioniert grundsätzlich gut. Allerdings gibt es erhebliche Probleme bei der API-Integration: Trotz meiner Rolle als Site-Owner erhalte ich bei API-Aufrufen ständig 403 Forbidden-Fehler. Die erforderliche OAuth-Authentifizierung ist für private Anwendungen übermäßig komplex, während die API-Schlüssel-Funktionalität eingeschränkt ist und nicht alle nötigen Berechtigungen unterstützt. Die Dokumentation bietet kaum klare Anleitungen für Einzelnutzer, was den Implementierungsprozess erschwert. Zudem kann die Wix App mit Kalenderanbindung keine 7-Tages-Übersicht darstellen. Viel Platz wird durch leere Bereiche verschwendet, was die Darstellung unübersichtlich macht. Termine sind nicht farblich nach Mitarbeitern gekennzeichnet, wodurch die Übersichtlichkeit und Nutzbarkeit stark eingeschränkt ist.

   Stored reply

   1. ReplyJanuary 12, 2025, 13:37

      Hi, this is Shani from Wix Bookings :) I’ve sent you a personal email because we would love to hear more details about the problem you encountered. Looking forward to your response via email, Shani and the Wix Bookings team

2. L

   leahbakercas May 16, 2024, 03:47

   ★★★★★ 2.0 Unpublished

   Has a lot of really key features missing & buggy

   I am a web designer, & the concept of WIX is great for most independent freelancers or business owners who don't want to spend much time managing multiple platforms to meet their business needs. Having most things you need under one roof was my appeal despite a less-advanced web builder/hosting. However, I am incredibly disappointed to say that I recommended using WIX to a client of mine who is an independent nail tech. She's been incredibly unhappy with how buggy the bookings on mobile have been, has been having issues in her WIX owner app with payments & scheduling lagging, & is missing key features that seem like no-brainers, like... 1. The lack of a tipping feature 2. Very limited functionality for adjusting odd-hour schedules (i.e., available 10-3 and 5-8) 3. Unable to adjust payments on-the-spot (clients add nail art, length, etc. at appointment, but didn't book for it) Honestly, the list goes on, and I'm very frustrated. Go a different booking route to avoid headaches!

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   1. ReplyMay 19, 2024, 09:52

      Hi, I'm sorry to hear about your experience with Wix Bookings, we truly appreciate your feedback and we'd like to understand more about your concerns so we can improve. I would very much like to hear more about your needs, I sent you an email to schedule a feedback meeting. In the meantime, regarding the mentioned needs: 1. The ability to add tips when collecting payments is under development these days and we hope you will be able to use it soon. You can vote for this feature request here and get notified when it's released: https://support.wix.com/en/article/wix-bookings-request-adding-tips-or-extra-fees-when-collecting-payment-from-clients 2. I'm not sure I understand it enough to help if you can reply with further explanation via email3. You can add a tip or an additional fee by editing an existing order by following the article: https://support.wix.com/en/article/wix-bookings-editing-an-existing-order#adding-a-tip-or-fee-to-an-existing-order Best,Bar from Wix Bookings team

3. N

   najimshakari May 8, 2024, 20:24

   ★★★★★ 2.0 Unpublished

   was good, but is the worst now

   I hope they can do something about this app. I have lost many clients because of the complicity of this app. People like something easy. as easy as to put their name, email, telephone and eventually a promocode.... Its so hard for my clients that they should search for landcode number in hours to find.... This is not a good app now

4. N

   nickmoussa March 24, 2024, 08:04

   ★★★★★ 2.0 Unpublished

   Recent problem with services

   I have been using this App for the past 4 years now and I must say that it had its ups and downs but generally speaking it served the purpose good enough even though there are a lot of missing features. However, in the last few days, the APP has been mixing my services up all together. For example, if someone clicks on service A, the site will navigate to the URL of service A, but the page of service B will be displayed. My business depends ONLY on online bookings and I have had this malfunctionning for over a week now. I have called customer support twice and they showed genuine concern about my issue and they both confirmed that my problem was escalated to the tech team but I did not get any response beyond that. I have thought about writing this review many times and wouldnt have done so if I had any other option but my business is seriously struggling now because of this. Can someone give me a direct answer please so I can know if I go for another option? Thanks,

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   1. ReplyMarch 26, 2024, 07:41

      Hi there, Itamar Krasney from Wix Bookings is here. Thanks for approaching us and for using our App for the past 4 years. I have checked your issue and it seems like it is working properly now. if someone clicks on service A, the proper URL is displayed. Can you validate it? Cheers, Itamar Krasney

5. K

   kbudzisz March 22, 2024, 11:12

   ★★★★★ 2.0 Unpublished

   2 additional screens

   Since the last update i lost couple of reservations because of the 2 extra pages after reservation. I have services only with "pay in person" method but now i cant even change the text on button from "order and pay" which is confusing for my customers... How to disable / edit this?

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   1. ReplyMarch 22, 2024, 21:06

      Hi, Thank you for your feedback regarding the recent changes to the Wix Bookings app. We're aware of the issue you've mentioned and are actively working to resolve it as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience as we work to improve the app. Best regards, The Wix Bookings team

6. S

   squeakywheels March 16, 2024, 02:28

   ★★★★★ 2.0 Unpublished

   Bad app with no help from customer service to fix the issues.

   I have had this app for almost 3 years now. The first two years, I had no issues. I run a mobile business which requires the address of the clients so I can show up to do work. Last season, the address suddenly stopped working, I contacted wix and they did the least amount of work possible and eventually just gave up trying to fix it. Updating my hours of operation is a living hell as it never updates and I have people booking outside of working hours and on days that I am not open. I have also had a few complaints of the booking system just not letting people confirm their bookings once they have filled out the form. It would be a good app if the wix team would get their sh*t together and fix these minor issues.

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   1. ReplyMarch 17, 2024, 14:33

      Hi, I apologize for the inconvenience you faced with our app, your feedback is highly appreciated. We are constantly working in order to improve our product for our users. All of those issues you mentioned, sounds like bugs that are not supposed to happen, we are sorry for that and want to help you and improve your experience. I also send you a personal email to make sure those issues are taken care of. As for your third issue regarding booking after the booking form - is it happens on the web app or on the mobile? Please email me back so I can handle your case. Sorry for your inconvenience, Paz from Wix Bookings.

7. J

   joseph6210 February 20, 2024, 02:46

   ★★★★★ 2.0 Unpublished

   Lacking essential features - Bugs with Ical

   Lacking custumizable text reminders, lacking updated confirmations when a client reschedules, Lacking clarity in setup and use for in person, and virtual meetings. Bugs; does not reflect rescheduled bookings in Ical, it just shows old time. Customer service is lacking knowledge, and effectiveness is resolving bugs.

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   1. ReplyFebruary 22, 2024, 15:08

      Hi, We're sorry for any frustration you've encountered while using Wix Bookings App. Your feedback is priceless, and we're committed to addressing your concerns. - For customizable text reminders, we recommend using automated SMS by Omnisend. Here's how to set it up to your site: https://support.wix.com/en/article/wix-bookings-sending-custom-sms-messages-with-omnisend - To enable booking email confirmation, in your Dashboard go to 'Settings' > 'Bookings Settings' > 'Emails & Reminders' and enabling email confirmations and updates under the email section. - If you need to setup virtual meetings, you can designate 'custom location' for your service, and then connect video conferencing. Here's a detailed guide: https://support.wix.com/en/article/creating-an-online-service-in-wix-bookings. - Regarding the iCal, we're aware of it and actively working on a fix. Don't hesitate to contact our customer support team to track the progress of this issue. Best Regards, The Wix Bookings Team.

8. P

   pjwpvaz January 23, 2024, 12:57

   ★★★★★ 2.0 Unpublished

   Add to Cart Feature Needed

   This would be perfect if it had an add to cart feature!!!

   Stored reply

   1. ReplyJanuary 31, 2024, 12:44

      Hi, Thanks a lot for trying our app and giving us feedback, we appreciate it! There is an option to toggle on the Add to Cart feature, in the Bookings settings page, please follow this article. https://support.wix.com/en/article/wix-bookings-adding-a-cart-to-your-site Thanks, Nati from Wix Bookings

9. D

   deepshikharaha January 4, 2024, 15:50

   ★★★★★ 2.0 Unpublished

   slow with less options

   the booking form itself isn't much customizable with no option for dropdown, checkboxes, etc, which seems to be basic.

   Stored reply

   1. ReplyJanuary 7, 2024, 08:56

      Thanks for your feedback, You can add a checkbox to the form, learn more about it here - https://support.wix.com/en/article/wix-bookings-creating-and-setting-up-your-booking-forms For the dropdown, I can offer a solution by using a variable price, you can define variants that clients will have to choose as part of their booking process, you can define the same price if you want & use only the dropdown functionality. Learn more about it here - https://support.wix.com/en/article/wix-bookings-understanding-price-options Hope this could assist, Maya from Bookings

10. M

    msjcampion April 15, 2023, 05:36

    ★★★★★ 2.0 Unpublished

    Service Page Gallery Broken

    I have noticed that the slider gallery is broken on the service page. With the loop and automatic buttons ticked, the gallery doesn't automatically always slide and neither does it loop the images. Strangely, it may work once but then it stops. The same applies on the mobile site too. It will just stop on a random image and gets stuck until you click on the navigation arrow. I have the arrow appearing on the images and the time between slides at 2 seconds. Sadly this doesn't work but I have l left my settings as they are in the hope that WIX will fix this very soon and so one day soon I'll find that it is working again!

    Stored reply

    1. ReplyApril 17, 2023, 09:02

       Hi there! Sam from Wix Bookings here. I'm sorry to hear you're having technical difficulties with our product, this sounds like something we can investigate and address. We've opened a support ticket for you, and you'll be hearing from a specialist shortly to deeper understand this problem and how we can help. For reference, your ticket number is: 1364739565. Wishing you all the best! Thanks, Sam & the Wix Bookings team

11. E

    elleannie3 March 23, 2023, 05:53

    ★★★★★ 2.0 Unpublished

    Wix Booking

    Enjoy Using the Wix Booking App , however it doesn't have flexibilities such as to enable clients to book Multiple services or adds-on, we cant add any discount before checkout of the service, clients cant add products to their booking service It will be really Helpful to have these updates in the Booking App.

12. S

    sacralsol February 11, 2023, 03:14

    ★★★★★ 2.0 Unpublished

    App Desperately Requires an Update!

    The look of the booking calendar is not user friendly at all. Please update! I have had to explain the layout of the calendar to numerous clients which shouldn't be necessary. Also, when a client books through my website they can choose to have a text reminder sent to them, but if I set the appointment for a client using the WIX booking app I do not have the option of sending my client a 24 hour text appointment reminder. Text reminders aren't something extravagant or special... it's essential in todays market and should be an option no matter where a booking is made.

13. A

    admin717960 January 31, 2023, 23:08

    ★★★★★ 2.0 Unpublished

    Too basic for repeat business or aiding client retention

    The app is limiting: 1. Unable to repeat appointments from both back and front end user. Repeat sessions have to be manually enters - time consuming. This feature is only available for class bookings. 2, Option to add notes - only available after completing an appointment booking. 3. The invoicing / order feature associated with an appointment doesn't allow for any invoice editing. If you wish to offer a discount from the back end - manually generate the invoice instead of allowing automatically generate.

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    1. ReplyFebruary 2, 2023, 13:37

       Hi admin717960, Thanks for the feedback! I looked at the points you raised to try and help. 1. https://support.wix.com/en/article/wix-bookings-request-setting-up-recurring-appointments and https://support.wix.com/en/article/request-allowing-customers-to-book-multiple-services-at-the-same-time They will be released soon and solve both the front-end and back-end use cases. Please set the "Vote this feature" to get notified upon release. 2. Currently the only way to add a note to a session is by editing the session. We do plan to make it more flexible in the future. 3. Maybe this article can help with this issue https://support.wix.com/en/article/wix-stores-manually-creating-an-order

14. R

    ramielkerdani January 30, 2023, 11:25

    ★★★★★ 2.0 Unpublished

    Needs to allow booking more than one service!

    So many people have complained about this for years now, you have to allow people to be able to book more than one service within the same session. having to go through the booking process multiple times to book multiple services is so counter intuitive and all clients are complaining about it.

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    1. ReplyFebruary 1, 2023, 10:42

       Hi ramielkerdani, Thanks for the feedback! Indeed this is one of the most desired capabilities, and I'm happy to let you know it will be released soon :) Watch these "feature request" to get a notification when it is ready https://support.wix.com/en/article/wix-bookings-request-setting-up-recurring-appointments https://support.wix.com/en/article/request-allowing-customers-to-book-multiple-services-at-the-same-time

15. L

    lynellelyons January 23, 2023, 20:35

    ★★★★★ 2.0 Unpublished

    Problems with schedules synching up between different tabs

    Booked classes are appearing correctly on a client's Pilates Class Schedule tab but are not appearing correctly on the Upcoming Sessions of the Home tab. This is leading to confusion and frustration for my clients.

    Stored reply

    1. ReplyJanuary 25, 2023, 16:39

       Hi! thanks for the feedback! Sorry to hear that! This issue doesn’t suppose to happen. I recommend you update the app, and if it's still happening, feel free to email me (orensc@wix.com), and we will investigate it more. Thanks! Oren from the Wix bookings team

16. I

    info6965079 December 27, 2022, 15:16

    ★★★★★ 2.0 Unpublished

    It's Okay

    The app is just okay. I have been using this app for a while now for my salon. More options or features seriously need to be added such as being able to book recurring appointments every 1,2, or 4 weeks out, instead of having to booking each appointment just for one client. This process can take at least 20 minutes or more of a person's time. Also, it would be nice to allow clients to book for more than 1 service for an appointment. Trying to categorize multiple options for clients has been very confusing and frustrating. Most clients are asking for us to book for them due to the confusing. Its defeating the purpose of the online booking. Lastly, clients should receive at least 2 notification reminders on their appointments and not just 1 which is the day before. Unfortunately none of my clients are receiving sms appointment reminders, only emails, which I still have been unsuccessful in figuring that part out. I have requested these features already. Let's see what happens.

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    1. ReplyDecember 28, 2022, 15:49

       Hi, Shaked from the Bookings team here. Thanks for your elaborate feedback. We’re at the last stages of developing the recurring appointments feature, and booking more than 1 session is coming up as well - if you voted for these feature requests you’ll be notified once they’re live. As for customized SMS reminders, this one should be possible through the Omnisend app: https://www.wix.com/app-market/automated-booking-emails-sms. Feel free to contact us if you have any other question. Thanks again Shaked & Wix Bookings team

17. C

    cnconseilcom November 6, 2022, 23:13

    ★★★★★ 2.0 Unpublished

    Impossible de faire des réservations sur des journées

    Je cherche une solution en vain pour effectuer des réservations sur plusieurs jours : location de véhicule. Malheureusement cette application ne prévoit que des services horaires ! Dommage, que WIX se borne à rester soit sur la réservation hôtellerie qui ne peut être customisée, ou la réservation restaurant à l'heure et enfin WIXBookings qui ne permet que de l'heure aussi... Vivement une solution !

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    1. ReplyNovember 8, 2022, 08:44

       Hi, Elad from the bookings team here. Thanks for the feedback. Currently, we do not have a designated solution for rental services. You are welcome to vote for the feature at the following link - https://support.wix.com/en/article/request-creating-a-rental-site-with-wix Best regards, Elad & the Bookings team

18. M

    miob43 November 1, 2022, 20:42

    ★★★★★ 2.0 Unpublished

    Definitely Needs Improvement

    Could use a customizable buffer duration time instead of 5 minutes to 1 hour. Our business has about 2 hours in between services. There are always work arounds. Wix Bookings doesn't work well for our business. We have to set staff hours as a work around. Would sure be nice to have 1 hour time slots and have a 2 hour buffer duration in between services.

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    1. ReplyNovember 7, 2022, 09:41

       Hi, Eden from the bookings team here. Thank you for taking the time to give us this feedback. custom buffer time (up to 12 hours) is indeed available as part of the new service form, you can read more about it in this article: https://support.wix.com/en/article/wix-bookings-adding-a-time-buffer-between-appointments. Thanks again and best regards, Wix Bookings Team

19. Y

    yuuji23 October 3, 2022, 12:47

    ★★★★★ 2.0 Unpublished

    Hard to use..

    1. Hard to view details of the classes. I hope the view of the calendar be more customizable, now it's showing the name of the classes(in my case, it's the name of my service)and you can't change it, I already know what service I have... If I wanna see the customer's name and details I have to click few times which takes long time to load.. They should let the user change whatever is showing on the calendar(same for the app, the app is trash). Also, if you putting too much slots there, you will see no letters of the schedule, width, hight can't be adjust to see more details. 2 Takes a lot of steps for cancelling a class (event), you have to click the event and select edit, and then cancel and then confirm... how about just giving one button there to save us some time.. 3. Booking form is not customizable, and can't be translated. I want to choose what can be seen and what can't. staff name, class type, some of them can't be hidden. also, the translation tool doesn't work on the form

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    1. ReplyOctober 6, 2022, 20:24

       Hi, thank you for your feedback. Regarding both the Calendar & the canceling issues you brought up-You are absolutely right, we’re aware and working on it. Your feedback has been passed on to the relevant team members, and will be reviewed thoroughly. As for the Form issue, this article might help with customizing your form to better meet your needs: https://support.wix.com/en/article/wix-bookings-customizing-booking-form-fields. If it doesn’t, please contact us at: wix.com/contact. Our team would love to help in a more specific way. Moreover, the request to add dynamic & more customizable fields to Bookings Form is an open feature request, you can vote for it here: https://support.wix.com/en/article/wix-bookings-request-adding-different-types-of-fields-to-the-wix-booking-form. Last, concerning the Bookings Page translation, you’re right, there is no multilingual option for Bookings Pages yet. We’re working on it, and hope to tackle this issue soon. Best, Michelle & the Bookings team

20. S

    shoplocalmarket September 12, 2022, 18:40

    ★★★★★ 2.0 Unpublished

    need work

    too many bugs one desk top and mobile. also would be nice if self booking had an approved or decline option

    Stored reply

    1. ReplySeptember 18, 2022, 08:15

       Hey, Carmel from the Bookings team here. First of all - I'm sorry to hear that this is your experience. It's not supposed to be this way. I would be really happy to be at your service personally, hear about the errors and examine them with you. I contacted you via email so we can move forward on that platform - you can go ahead and check your inbox! Best regards, Carmel & Bookings team

21. T

    techsupport94 September 8, 2022, 12:14

    ★★★★★ 2.0 Unpublished

    Lots of bugs

    For me this app was a waste of time. Once I completed the install and uploaded my classes the app would error out on my live site. I contacted customer service and they were no help. I would use something 3rd party or not use it at all. I had to switch to the store to sell. Even though wix will drop the generated "Hi please contact....." they are not helpful. Wix just doesn't care....sad

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    1. ReplySeptember 13, 2022, 05:26

       Hey, First of all - I'm sorry to hear that this is your experience. It's not supposed to be this way, what you're elaborating on. I can assure you that each of us, and certainly the Customer Care & Support team, are doing their best to assist and help. I would be really happy to be at your service personally, hear about the errors and examine them with you. I contacted you via email so we can move forward on that platform - you can go ahead and check your inbox! Best regards for now!

22. L

    linda4673 August 9, 2022, 19:56

    ★★★★★ 2.0 Unpublished

    No updates to booking Customer

    I was told that when a Customer books a session they are asked to add it to their Google Calendar (Nice). Oh but if an update or reschedule is made their calendar will NOT be update. I have to send them an email and ask them to update it manually. Oh and I know they will not do that. What a disappointment. I really thought the Wix Booking look promising.

    Stored reply

    1. ReplyAugust 10, 2022, 10:52

       Hi, Thank you so much for taking the time to reach out and write this. Unfortunately, clients who are not signed to your site can't reschedule & get the calendar sync option. However, members of your site can!. Read more about it here - https://support.wix.com/en/article/wix-bookings-allowing-clients-to-cancel-or-reschedule-sessions We are planning to work on allowing events to sync to the calendar through the confirmation email. (I can't guarantee exactly when) Stay tuned! Wix Bookings team

23. Y

    yoelfrischoff July 20, 2022, 07:07

    ★★★★★ 2.0 Unpublished

    Some loose ends must be addressed to make this tool usable

    Neede: bi-directional linkage to iCAL / google calendar / ICS. Nobody wants - or can - use the internal calendar to manage their time. Invites are sent, but no RSVP or change requests are available. This is THE most important drawback which causes serious havoc, mainly missed meetings.

    Stored reply

    1. ReplyJuly 27, 2022, 08:20

       Hey! Thank you for your feedback! Regarding your first point, you can currently two-way sync your Google cal, and you will soon be to do so as well with your iCal. Concerning your second point, we have a related feature in the pipeline! We plan to enable users to cancel their sessions themselves, so you won't have to. Warm Regards, Wix Bookings

24. C

    claus-miller July 8, 2022, 10:40

    ★★★★★ 2.0 Unpublished

    Bad Multilanguage translation - Bad integration with Google Calendar and in Wix App

    If your website is multilanguage the Wix Booking pages will not intirely be translated with Multilingual, and even installing the app Weglot will not work for some translations in the forms of Wix Bookings. This is a real problem as we have many foreign costumers that need to book. Also the calendar syncs badly with the Google calendar.. If you add appointments in Google calendar it will show up as just occupied. Also using the Wix App on the mobile, the booking calendar is NOT working correctly and is very confusing and difficult to use.. As in order to use Wix Booking we have to upgrade, spending much more money.. I really think it should work properly.

    Stored reply

    1. ReplyJuly 10, 2022, 10:50

       Hi, Thank you very much for taking the time to write us feedback! Could you please provide more details about the multilingual issues you're experiencing? I recommend you contact our Customer Care team and create a ticker on wix.com/contact. Please provide as much information as possible about your issue so that we may best assist you. Regarding your appointment issue in Google Calendar, we are aware of the issue of not being able to show the session details to members, and working on a solution - stay tuned! Please let me know if there is any other problem on this matter. In regards to mobile, we are always working to improve the experience and we appreciate your feedback. Best, Wix Bookings Team

25. D

    divinecleaningco June 23, 2022, 06:46

    ★★★★★ 2.0 Unpublished

    User friendly but doesn't have recurring booking option

    For my cleaning business I need an option for recurring bookings as I am constantly reissuing the same bookings every week. As my company grows this makes it more and more time consuming and not time efficient.

    Stored reply

    1. ReplyJune 25, 2022, 11:53

       Hi, Shaked from the bookings team here. Thanks for your helpful feedback. Currently, we don’t support this kind of functionality, but it is a strong candidate for our work plan. You can vote for the feature right here: https://support.wix.com/en/article/wix-bookings-request-setting-up-recurring-appointments to get notified once it would become available. Thanks again and best regards, Shaked & Wix Bookings Team

26. C

    centroipseidad May 16, 2022, 18:54

    ★★★★★ 2.0 Unpublished

    I need help with customization

    EDIT: Like i was saying, i've been using this app for 4 years straight. I have it in my site and have multiple CTAs buttons that leads there (https://www.centroipseidad.cl/reservaonline - https://www.centroipseidad.cl/reservapresencial ). Now I have a ticket from Wix because they can't take out this "invisible buttons" from your widget either. I would appreciate if you could contact me directly instead of using this comment section. Thank you. -------------------------------------------------- Hello, I'm using this app for years (the last one with premium) and it has a decent performance. I'm trying to use the customized widgets, specially the Button one that directs you to a specific service. No I try to make the same in other pages and it doesnt appear (although when i pass my cursor it "marks" a box). And now it's an item that's invisible, can't be selected or move... a mayor problem. Is there a limit of buttons or something? Seems malfunctioning. I need answer ASAP. Thank you.

    Stored reply

    1. ReplyMay 20, 2022, 08:40

       Hi Centroipseidad, Thank you very much for your feedback. We really understand the pain and would like to update you that we managed to find this issue and fix it. We also reached out to you directly by email to make sure nothing is falling between the chairs. For any other issues - please feel free to contact our support at support.wix.com All the best, Wix Booking teams

27. P

    perfectlyclean07 April 28, 2022, 19:40

    ★★★★★ 2.0 Unpublished

    Staffing issues

    I have contacted customer service for a few months now. They only allow 99 staff members, i have 60 active staff members and they will not allow me to add anymore just because i have deleted the other amount in the past. So they are saying that I can not have anymore and I am hoping and waiting for an update for them to either restore the rest of my deleted staff or allow me to add more. This is so frustrating.

    Stored reply

    1. ReplyMay 1, 2022, 14:05

       Hi there, Thanks for the valuable feedback, we did increase the number of staff members to over 100, but I understand there is a deeper issue here and we definitely want to help with it. Our customer care expert will be in touch with you soon to get more relevant info and try to find a solution. Thank you for your patience, we really appreciate it, Wix Bookings Team

28. H

    hello44719 April 26, 2022, 03:12

    ★★★★★ 2.0 Unpublished

    No option for irregular work hours

    This app works fine if you want to have your times open on a regular basis or if you want someone to book 1yr in the future. But, for someone like me who doesn't work regular hours there is no option to set my hours just for that week or the month. I don't want people to be able to book in 12months from now, I want more control over what I have available - there just isn't any flexibility like other booking platforms have. I will be changing providers because of this.

    Stored reply

    1. ReplyApril 26, 2022, 12:35

       Hi, Thanks a lot for your feedback, I really understand your point, and we do plan to allow this flexibility in availability later this year. We greatly appreciate your input and hope to see you with us again <3 Wix Bookings Team

29. J

    jonacec31 February 4, 2022, 18:24

    ★★★★★ 2.0 Unpublished

    Very limited

    Unfortunately there are so many simple features missing. I am trying to create appointments on a daily basis, not hourly. And this is not possible. Anything that has to do with full day rentals or booking, not possible.

    Stored reply

    1. ReplyFebruary 6, 2022, 08:48

       Hi, Ayelet from Wix Bookings team here. You can create a longer appointment service (edit the service duration), and that should work. If this isn't a sufficient solution, you could reach out to our Customer Care team, we'll be able to look into the issues you've faced and do whatever possible to help you resolve these. Our Customer Care team can be reached through wix.com/contact. We'll be looking forward to hearing from you!

30. R

    rivergem30 February 3, 2022, 00:00

    ★★★★★ 2.0 Unpublished

    Failing miserably

    I have used this app for a few years now. always worked seamlessly, until the last few months. I get screenshots of malfunctions weekly from my clients and the my sales have dropped considerably. I am actually looking else wear for a better website platform. Really poor performance, from what used to be easy and useful!

    Stored reply

    1. ReplyFebruary 3, 2022, 09:27

       Hi, Ayelet from Wix Bookings team here. I'm really sorry to hear about your bad experience. If you could reach out to our Customer Care team, we'll be able to look into the specific issues you've faced and do whatever possible to help you resolve these. Our Customer Care team can be reached through wix.com/contact. We'll be looking forward to hearing from you! And hopefully we can fix the issues you're experiencing and you can get the easy and useful experience you're used to.

31. C

    cheerskangaroo January 16, 2022, 18:20

    ★★★★★ 2.0 Unpublished

    Scheduling error

    It happens to me that for a service like an amusement park, you cannot schedule more than one appointment at the same time. It would be nice if they added an option that would allow it. Since in this case it is not functional for places with several appointments at the same time

    Stored reply

    1. ReplyJanuary 17, 2022, 09:33

       Hi, Aelita from Wix Bookings team here. You have many scheduling alternatives, depending on the need. In order to be able to schedule more than one appointment at a time, you can assign different staff members to the appointment (more on that here: https://support.wix.com/en/article/assigning-a-staff-member-to-an-appointment-in-wix-bookings). You can also use Classes instead of appointments, which can be scheduled a few at the same time, read through the following links for more information: https://support.wix.com/en/article/wix-bookings-creating-a-class-service https://support.wix.com/en/article/wix-bookings-scheduling-your-classes If you'd like to elaborate on the business and get more detailed information, please feel free to reach out to out support team at www.wix.com/contact

32. F

    fernandasbnb November 17, 2021, 14:33

    ★★★★★ 2.0 Unpublished

    Update please!!

    I use this app for my vacation rental business. It definitely needs updates on the calendar sync, you only can import one ical per unit and no export. Also, when guests check for dates and they click on an unit to look at the pic or description, they then move to another unit to look at it as well, if they go back to the first one, it shows as booked even though its not. So it seems there is a glitch in the system. I feel I am loosing business because of this. I see traffic in my website but no bookings, so that makes me think something is not right on the booking section.

    Stored reply

    1. ReplyNovember 20, 2021, 13:22

       Hi, Nati from the Wix bookings team is here. Thanks for your review; we are aware of the request for more calendar sync options and working to improve them. Regarding what you describe as a glitch, please contact http://wix.com/contact; they would be happy to help you. Thanks, Wix Bookings team

33. A

    aromathai November 13, 2021, 13:45

    ★★★★★ 2.0 Unpublished

    Frustrating!

    is there an update for this app because it seems very out dated. it seems slow when loading and very troublesome in the layout which is very confusing. This booking app needs a lot of improvements. I would like to have the ability to customize the pages more, the look and feel. just feels so restricting compared to the rest of wix. eg. i would like to turn off the service page and just have the checkout calendar triggered by buttons that direct to booking calendar and checkout. when i turn a service off my front page it takes me to a dead end page- We couldn't find the exact page you're looking for. Check out more of the great services we offer See Our Services and directs the user to sign in for member because i dont want to use the service page but i would like to have the option to change the redirect, but there is no option to redirct to another page or lightbox or anything. I hope you can understand what I mean

    Stored reply

    1. ReplyNovember 20, 2021, 13:05

       Hi, Nati from the Wix bookings team is here. Thanks for your review; we are aware of the request for faster loading and working to make it better. Regarding your request for a more customizations option, I think this article would help you. https://support.wix.com/en/article/wix-bookings-setting-up-your-service-list Thanks, Wix Bookings team

34. I

    isabelbg2017 November 10, 2021, 13:53

    ★★★★★ 2.0 Unpublished

    Good app. Bad permissions settings.

    Overall its a great app. The one and great downside I see is that there is no way to limit the access of some team members, even if you set a new permissions role. For example: One team member can alter/change etc any other teams member calendar, as there is no way to make them access exclusively to their calendar. This can turn into a battlefield. In a way, all the good things that the app provides ends up reduced to this.

    Stored reply

    1. ReplyNovember 10, 2021, 16:11

       Hi, Thank you for taking the time to write this review - we are delighted to hear that you find bookings valuable for your business. As for permission roles - we are about to release a new feature that will allow owners to add permissions to staff members, so they can view, edit and sync their personal calendar. In the meanwhile - you can learn more about permissions here: https://support.wix.com/en/article/about-staff-members-in-wix-bookings-7354860 Thank you, Wix Bookings Team

35. L

    lannicha October 7, 2021, 07:13

    ★★★★★ 2.0 Unpublished

    -

    Stored reply

    1. ReplyOctober 28, 2021, 06:48

       Hi Lannicha, We would be happy to hear about your experience furthermore. Feel free to reach our support and we'll do our best to assist! Thanks you, Wix Bookings team

36. V

    veramcveagh August 26, 2021, 03:08

    ★★★★★ 2.0 Unpublished

    The app is ok, but it needs a shopping cart

    The app needs a shopping cart so people can book multiple services. I can't find any apps in the app shop that allows for this case. Very inconvenient.

    Stored reply

    1. ReplyAugust 26, 2021, 12:06

       Hey! Maayan from Wix Bookings here, First - Thank you for taking the time to share your feedback. We understand how important it is for you and your clients to be able to book multiple services at the same time. We are currently working on adding this ability to our product. In the meantime, you can vote for this feature by clicking the following link: https://support.wix.com/en/article/request-allowing-customers-to-book-multiple-services-at-the-same-time Once you vote, you will receive updates regarding the feature release. Thank you for your patience, and have a great day!

37. J

    jeyda90 August 8, 2021, 10:09

    ★★★★★ 2.0 Unpublished

    Has been going downhill

    Literally the slowest system I've ever used to the point where it is unfit for purpose. Lacking many vital features for a salon. Am now having to spend my Sunday changing over to another provider!

    Stored reply

    1. ReplyAugust 8, 2021, 11:51

       Hi, this is Rom from Wix Bookings. Thanks for your feedback! We would like to investigate the issue with site speed in more depth. In order to do that, we would kindly ask you to submit a support ticket through www.wix.com/contact . In addition, we would very much appreciate if you could specify which features are missing from the system (in order to both collect the feedback regarding missing features or suggest possible workarounds if any).

38. B

    basicwaxing July 29, 2021, 16:14

    ★★★★★ 2.0 Unpublished

    Seamless operation

    Ive been using the Wix app for over a year and have noticed that the laptop platform and the iphone platform are not functionally congruent. There are glitches within the system itself when adjusting start time and end time of a service; when conducting a free search for a client using their name; when searching for a client alphabetically when scheduling a client; you can only select one location even if you work in more than one; clients can not see the notes made to their confirmation by their service provider; clients need to be able to reschedule from the confirmation email; a stand alone phone/calling/texting feature or free call forwarding; Group texting/marketing emails; select members texting and emails needs to be an option.

    Stored reply

    1. ReplyAugust 1, 2021, 09:17

       Hi there, I'm sorry to hear about your experience and thank you for sharing it with me. Since you mentioned different types of difficulties, I recommend you contact our customer support for assistance: www.wix.com/contact Best regards, Wix Bookings Team

39. S

    spenerzimm July 6, 2021, 16:49

    ★★★★★ 2.0 Unpublished

    Cannot book more than 1 service at a time

    I utilize this app for my real estate photography business. It is not possible for my clients to book more than one service at once. Seems like an easy fix but has been ignored for a long time.

    Stored reply

    1. ReplyJuly 8, 2021, 12:07

       Hi there, Thanks for taking the time to share your feedback. We understand how important it is for you and your clients to be able to book to multiple services at once and are working on adding this ability to our product. Thank you for your patience and have a great day! The Wix Bookings Team

40. V

    vandoren May 25, 2021, 09:01

    ★★★★★ 2.0 Unpublished

    Wish I could also add rentals

    The booking system is ok and works for what it is. It is annoying that I have to specify a duration. This causes a lot of confusion with customers since we work until the service is done. If you added a rental feature where people could book a piece of equipment with add ons for a specified number of days, this app would be complete.

    Stored reply

    1. ReplyMay 27, 2021, 09:26

       Hey Vandoren, Thank you for your feedback! As you know we are always working on improving our product and making sure we support our users in the best way possible. As you already mentioned, rentals are not a use case we support currently. I encourage you to vote for this feature and get notified when it is released - https://support.wix.com/en/article/request-creating-a-rental-site-with-wix In addition, it is possible to build a rental site using Velo (Wix Code) and the Wix Bookings API, learn more about it here - https://support.wix.com/en/article/velo-tutorial-creating-a-custom-bookings-experience Thank you again for your great feedback, Best regards, The Wix Bookings Team

41. S

    squeezednj April 27, 2021, 19:04

    ★★★★★ 2.0 Unpublished

    I wish it worked for yoga scheduling

    I've been using Wix since I started my first business in 2015, and now my 2nd since 2019. I use the restaurant for online ordering and that has so many limits but I figured I'll keep it until... Now I have a yoga studio and this calendar was perhaps one of the major issues I had with students trying to book classes. It was difficult to find a class week in advance, we couldn't pull up a view of a full month. We would only see days at a time and when you have members who plan their classes weeks this doesn't work. Also, for selling spaces for workshops, etc, this didn't work again, because they couldn't find the dates on the calendar. So unfortunately I had to use another 3 party app to be able to sell my classes weeks in advance. I hope you guys fix this as I'd love to give it another shot.

    Stored reply

    1. ReplyApril 28, 2021, 09:18

       Hey! Thanks for taking the time to write us a feedback here. We currently don't support a monthly view for classes calendar on the website. But we do have a timetable view where clients can go on and find their desired class and book directly from there. Best,

42. M

    mybeautybasics April 15, 2021, 23:45

    ★★★★★ 2.0 Unpublished

    Needs loads of improvements. Keep adding support tickets. No improvements so far.

    Wix bookings app needs loads of improvements to make it work. We are using it for hair and beauty business. Basic functionality like being able to book multiple services in a cart style feature is not there. Months ago i logged a ticket and i was asked to vote for this feature. No follow ups and no updates so far. It is not possible to close the bookings by the owner and add custom amounts paid by customers. All we can do is mark the payment as paid in person. It appears assumption is that customers will make bookings by themselves online which is far from reality. Customers book by phone or in person when they visit us. In that case all we can do is make a booking but no possibility to apply coupons or disounts for the customers. This basically affects our accounting. Whoever has designed the wix bookings app has no awareness of how customer bookings apps should work. I am now expecting a reply from someone at wix after reviewing this feedback with no real action just lip service

    Stored reply

    1. ReplyApril 17, 2021, 14:21

       Hi and thanks for your feeedback. Being able to book few services cart style is something we do plan to rollout in the next few months; we will look into the custom payment reporting and see if we can speed the rollout of this feature which is in our pipeline. best, Sarig - Wix Bookings team

43. K

    khushi75 April 5, 2021, 16:20

    ★★★★★ 2.0 Unpublished

    Clients cannot book multiple appointments at the same time

    I have been using Wix bookings for a while now. It works fine, but it's very annoying for my clients to book two different services at the same time. They have to book two times for the same time. Please fix this, Wix!!!

    Stored reply

    1. ReplyApril 6, 2021, 13:47

       Hello, Thank you for your feedback! We are familiar with this request and understand how important it is for you and your clients to be able to book to different services. We are working on adding this ability to our product. Thank you for your patience and have a great day!

44. B

    blackwoodethan April 1, 2021, 16:22

    ★★★★★ 2.0 Unpublished

    Needs more features

    We are a salon using the booking features. The system needs a feature to add in cover shifts or extra shifts for when a staff member is on holiday or wants to do some overtime. Due to the nature of the business people book in with particular staff members and there is no way of just adding a one off shift or over time for when times are busy. If you added that feature it would be much easier and would get a much higher rating.

    Stored reply

    1. ReplyApril 4, 2021, 07:37

       Hello Ethan and thank you for your feedback. If I understand your request correctly, you are trying to create flexible staff hours, which will allow for additional openings during specific days/weeks. Indeed, this option is not available when setting up staff working hours. We have recorded this feedback and forwarded it to the relevant team. You might consider the following workaround - using Google calendar sync feature. If the staff member's calendar is synced with their Google calendar, you can block-out their non-working hours using a recurring event in Google and remove the block only for those specific hours when you want them to be bookable (in addition to their regular working hours). Since the Google calendar is synced with the Booking calendar, this availability will be reflected on the Booking calendar as well. I hope you'll find this helpful. For additional help, you are more than to contact our support team at www.wix.com/contact.

45. J

    jamisonjepson March 11, 2021, 09:38

    ★★★★★ 2.0 Unpublished

    Since COVID, workshops, tours, courses and classes are now virtual - this app needs an overhaul!.

    Problems in a virtual world. 1.) On the booking form for classes, workshops, tours etc, people book the number of 'participants' field. This was great in the past when we had a finite number of people who could fit in a yoga studio or walk on the tour. The virtual world we now live in doesn't care how many people are watching a screen, it cares how many screens are connected. Clients book 10 'participants' but are all watching 1 screen. I just lost 9 booking places because of the word 'participants' on the booking form. Change it to "devices' or give an option to accommodate virtual classes! I'm dying here. My tours are always fully booked half empty! 2.) I run virtual city tours. Each tour has unique login info. The best way to give out this information is on the confirmation email which is automatically generated and customized. Great right? No! The confirmation email is a blanket email sent to to all clients. No way to send different info for different tours. Crazy!

    Stored reply

    1. ReplyMarch 14, 2021, 12:21

       Hello, Jamisonjepson. We're sorry to hear about your experience - and were making sure to pass this message to our team. We recommend changing your group booking preferences to allow for only 1 participant per booking. We cant limit how many people will watch the same screen, unfortunately - but we offer you to communicate this information to your audience on your website/ email marketing. 2. If each tour is a class you create, you can enable SMS reminder per each session; that way, clients for each tour will get a reminder, additionally you can email all participants of the same session directly from your calendar hers how: https://support.wix.com/en/article/wix-bookings-managing-the-participant-list-for-class-sessions

46. R

    rosemali January 22, 2021, 23:24

    ★★★★★ 2.0 Unpublished

    Appointment times are inconsistent, which can make the experience quite aggravating.

    I offer hair appointments so I was excited to use the wix booking calendar. I have been using this system for half of a year. I recently realized the large issues with my displayed availability. Despite my shop hours being open from 11am-6pm. The calendar will only show i am available on monday from 11-6, the rest if the week however only displays 11am-1pm. I have read all the recommended articles on how to fix this issue and despite all of my efforts its still wrong. I will discontinue my use of wix after my year subscription is up, I genuinely could have saved all of my money and continued to use the square app.

    Stored reply

    1. ReplyJanuary 24, 2021, 09:57

       Hey, Thank your for your feedback and for taking the time to write to us. We've checked your services and appointment hours. The issue comes up since the last appointment a client can book will be at a time slot which will allow the service to complete within working hours. We've opened a support ticket on your behalf, please check your inbox for a reply explaining the issue and how to solve it, and don't hesitate to reply to it if something isn't clear. Regards, Wix Bookings Team

47. D

    dailydefusion November 9, 2020, 17:06

    ★★★★★ 2.0 Unpublished

    Works well, missing some key features

    I like this app- it allows for zoom integration which is important in this virtual class climate. however, we would like the calendar that we can see on the backend (with ALL of our classes and services listed) to be visible to clients so they can see when what classes are happening. This app does not allow that. Clients have to pick on a specific service to see when those classes are. This is very confusing for many and we have gotten negative feedback. Additionally, you can create coupon codes for individual purchases, but cannot create coupons that apply to any type of package or plan. This also makes no sense to me, and is doing us a great disservice.

    Stored reply

    1. ReplyNovember 10, 2020, 06:49

       Hello, Ravit from Wix Bookings here. Thank you for your feedback! I was happy to hear that overall you like our app and that you found our Zoom integration to be useful. Regarding the issues you've raised: 1. I think what you were missing was a timetable view - and the good news is that we support it! See details here - https://support.wix.com/en/article/wix-bookings-adding-a-class-timetable-to-your-site I hope you will find it useful and that it will making the booking process easier for your clients. 2. Adding the ability to offer coupons for your memberships and packages is a popular request which is not yet supported. You can vote for it here to help us know this is important for you - https://support.wix.com/en/article/request-creating-coupons-or-promotions-for-pricing-plans Also, by voting, you will get a personal update as soon as the feature has been added. In case you found this reply useful, please consider updating your score of the app. Best, The Wix Bookings Team.

48. D

    deli952 October 13, 2020, 15:46

    ★★★★★ 2.0 Unpublished

    Looks nice on the first glance, lacks major design elements on further inspection

    It took me only 3 hours to find so many major no gos with what i want to do. You cant add recaptcha to checkout pages. Actually you can't change anything about the design of alot of pages. I think you are stuck with the design you first picked when you made the homepage - Yuk. Custom Fields that you add in one of the many convoluted ways to do things around wix editor are not displayed on mobile. WTF - most people book on mobile! And the E-Mails. What a joke! Plain Text. Every stupid Wordpress Plugin does it so much better and has templates you can design in a html-file. No Way to change what information gets sent about the Booking. It even puts the Street Number infront of the Street Name. I'm really sad i payed the premium to get these "features" of this lousy add-in enabled.

    Stored reply

    1. ReplyOctober 18, 2020, 06:42

       Hi, Thanks for taking the time to elaborate on the issues you are experiencing, we take your feedback seriously and we are always looking for ways to improve our system. For each page you have some editing options from the editore, each page has its own stings and it is possible to adjust colors and fonts. additionally, you can create and customize your site from 500+ designed templates, see here :https://www.wix.com/website/templates We are grateful for your feedback and we take it into consideration. Thanks, Wix Bookings team

49. E

    evelefay September 4, 2020, 18:13

    ★★★★★ 2.0 Unpublished

    Really needs more flexibility

    Hi Team Wix After trying to set up only 7 classes for my client its proving difficult. Lack of design features and control, is just about workable with, but what is not workable with for a book integration is the following: My client is running a Sunday morning Kids Club - the navigation through to checkout on this booking system is messy - the calander is confusing, the layout is not great and its making what should be an easy task into one which not only doesnt look great but isnt good to navigate for the site visitors - hence this will not be good for selling bookings. Under 10 courses, 2 of which are weekly, shouldnt be a hard thing to achieve yet seemily it is.. So visuals, flexibility and homing the app down to what we need it for - which is standard stuff, is lacking and unless improved may make us as a developer slide over to WP. So far - Wix has been great and we love you are upping your game all the time, but the booking element is so key, more so now with small businesses going online, that is has to be right and efficient with alot more put in there to make it work as it should.

    Stored reply

    1. ReplySeptember 5, 2020, 03:46

       Hi, First of all, we are sorry to hear you feel frustrated and thanks a lot for submitting the review. I would love to help and better understand your feedback on the checkout flow and where did you encounter issues. I've sent you an email and would love to have a Zoom session to discuss this and help. Thanks, Wix Bookings Team

50. K

    karinafarah July 13, 2020, 09:06

    ★★★★★ 2.0 Unpublished

    Requires multiple locations

    I am struggling as I have 2 beauty salons in different cities. i wish there was the possibility for clients to book multiple locations

    Stored reply

    1. ReplyJuly 18, 2020, 19:24

       Hi, Thank you for submitting this review. Supporting multiple branches is currently not available in Wix Bookings. However, we are planning to support multiple locations in the near future. Thanks again for your review, The Wix Bookings Team