Wix Bookings

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1. ReplyJuly 6, 2026, 10:48

   Hi, Thanks for flagging this. Our team is actively fixing the issue, and Customer Care is already in touch with you to get your booking setup restored. We're on it and it will be fixed today. Wix Bookings team

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1. ReplyJuly 6, 2026, 09:25

   Hi! The cart can be turned off - in Booking Settings → Cart checkout, disable the toggle and clients just see "Book Now" (and free services skip billing altogether): https://support.wix.com/en/article/customizing-the-cart-icon . If free consultations are your focus, Wix Meetings is purpose-built for it - a free, shareable scheduling link with no cart: https://support.wix.com/en/article/about-wix-meetings .

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1. ReplyJune 28, 2026, 10:52

   Hi, thanks for flagging this and I'm sorry about the double bookings. This usually happens when an external (Google/iCal) calendar isn't synced two-way, so Wix can't block those times automatically. Setting up calendar sync should stop it: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings . If double bookings continue after syncing, it needs a closer look at your setup - please reach out: https://www.wix.com/contact .

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1. ReplyJune 28, 2026, 10:51

   Hi, I'm really sorry to hear this, we'd genuinely like to help turn it around. To do that we need a bit more detail on what's breaking for you. If you can share specifics with our team at https://www.wix.com/contact , we'll dig into it with you.

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1. ReplyJune 28, 2026, 10:52

   Thank you so much - we're really glad Wix Bookings is working well for you!

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1. ReplyJune 28, 2026, 10:53

   Hi, Thanks a lot for your feedback. Needing to refresh before the calendar works is not expected. This is usually a loading/caching issue we can investigate. Please reach out so we can look at your live site directly: https://www.wix.com/contact . You can also check https://status.wix.com for any active incidents.

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1. ReplyJune 28, 2026, 11:03

   Hi, Thanks a lot for your detailed feedback. Appointment for multiple participants is something that we work on these days, you can vote for this feature request to get notified when this gets released: https://support.wix.com/en/article/wix-bookings-request-creating-an-appointment-with-multiple-participants Other options to consider for your setup: - Allow clients to book several spots in the same class: https://support.wix.com/en/article/wix-bookings-allowing-clients-to-book-multiple-participants-for-a-service - Varied pricing per duration: https://support.wix.com/en/article/wix-bookings-understanding-price-options#offer-different-prices-based-on-appointment-duration Your feedback is really appreciated. Happy to look at your room setup with you: https://www.wix.com/contact Wix Bookings

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1. ReplyJune 28, 2026, 11:04

   Hi, Sorry the calendar sync has been frustrating. Wix Bookings does support two-way Google Calendar sync (booked sessions block your Wix calendar and vice-versa). If it's not syncing as expected, re-check the setup here: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings If the issue still happen, please contact us so we can investigate: https://www.wix.com/contact .

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1. ReplyJune 28, 2026, 11:05

   Thank you, that's great to hear! We love that it's working well across your client sites. Appreciate you recommending it.

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1. ReplyJune 28, 2026, 11:51

   Hi, thanks for your feedback! We're working on a new app in Wix for rentals - its about to be released really soon, stay tuned in the upcoming weeks for Wix Rentals.

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1. ReplyJune 28, 2026, 11:53

   Hi, I'm sorry it didn't fit your setup. If you tell us what you were trying to build, there's a good chance we can suggest a configuration that works - Bookings is fairly flexible once set up for your use case. Feel free to reach out, we'd love to help: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:17

   Hi, Booking without an account is the default in Wix Bookings, so clients should NOT be forced to sign up. This almost always happens when the Cart/Checkout page permission is set to 'Members Only.' Switching it back to allow all visitors (guest checkout) fixes it: https://support.wix.com/en/article/requiring-customers-to-sign-up-before-making-purchases . If you'd like, contact us and we'll check the setting on your site: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:23

   Hi, Thanks for your feedback, confirmation emails should arrive right away for both you and your client, though occasional network delays can happen. Please check that the relevant automations are active (Its active by default in Bookings settings > Notifications you get/send). If they’re on but emails are still intermittent, we’d love to investigate this for you. Just send over a couple of example bookings so we can trace them: https://www.wix.com/contact"

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1. ReplyJune 29, 2026, 10:24

   Hi, you can absolutely allow visitors to book without signing in - it's the default. If clients are being forced to log in, the Cart/Checkout page is likely set to 'Members Only.' Change it to allow all visitors (guest checkout) here: https://support.wix.com/en/article/requiring-customers-to-sign-up-before-making-purchases . Let us know if you'd like a hand: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:25

   Hi, Sorry to hear about this experience - slow loading and lag at checkout/reschedule is not how it should perform. This is usually something we can diagnose (site weight, browser/extensions, or an account-specific issue). Please reach out so we can investigate your live site directly: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:27

   Hi, Thank you for the detailed feedback. A few of these are addressable today (e.g. email reminders via Automations as a backup), but the WhatsApp delivery and mobile cache issues you describe aren't expected and we'd like to look into them. Please reach out so we can investigate: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:28

   Hi, Thanks for your feedback. You can edit or remove a recurring class/course from the Booking Calendar. Click the session and choose 'this session,' 'all future sessions,' or the full schedule; to stop the repetition, edit the class schedule and remove the recurring sessions: https://support.wix.com/en/article/wix-bookings-rescheduling-a-session . If you need help, contact us: https://www.wix.com/contact .

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1. ReplyJune 29, 2026, 10:33

   Hi, thanks for laying this out. Availability in Wix Bookings is currently tied to staff, which is why the 'extra staff' workaround comes up. Book without staff is a feature request we're tracking, and feedback like yours helps us prioritise it. If you have more questions feel free to reach us https://www.wix.com/contact

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1. ReplyJune 29, 2026, 11:00

   Hi, The sync brings your actual Wix Bookings sessions into your personal calendar - open/available slots shouldn't sync, only real booked sessions and blocked time. If empty available slots are showing on your phone, it's worth re-checking the sync direction/settings: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings . If it persists, contact us and we'll look at your account: https://www.wix.com/contact .

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1. ReplyFebruary 18, 2026, 14:48

   Hi, Thank you for sharing such detailed feedback, and I’m really sorry this cost you so much time. We’re looking into the issues you described with client notifications (blank or wrong name fields, staff name missing, and differences between member/non‑member and cart bookings). Customer Care team will contact you in the next few days. Your points about Zoom links not being created until you reconnect Zoom, and the link being hard to find in emails, are also very valuable and are guiding improvements we want to make. When Zoom tokens expire or get disconnected, reconnecting the Zoom app in Wix is currently the main fix, as you discovered: https://support.wix.com/en/article/wix-bookings-reconnecting-your-zoom-account To check your specific setup and examples, please contact Wix Customer Care and share your site and sample bookings: https://www.wix.com/contact Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:58

   Hi, Thank you for sharing your honest feedback, and I’m really sorry to hear that the current Wix Bookings experience has felt worse than the previous version for you. We know how important it is for your booking system to be simple and easy to use, and feedback like yours is exactly what helps us understand where the new experience falls short. If you’re open to it, we’d really appreciate a few specifics on what feels harder or confusing now (for example: setup, calendar, client view, layout, etc.), so we can pass it directly to our product team. You can also reach out to our support team with your site details so they can review your setup and suggest improvements: https://www.wix.com/contact Thank you again for taking the time to tell us how you feel. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:58

   Hi, Thank you for your honest feedback, and I’m really sorry you’ve had such a frustrating experience. Wix Bookings can be connected to your website pages in a few ways. For example, you can place your booking services on any page and link to them from menu items or buttons, and you can also use a standalone “Book” button: https://support.wix.com/en/article/wix-bookings-adding-and-setting-up-a-standalone-book-button You can also customize the thank-you page after booking to guide visitors to specific pages on your site: https://support.wix.com/en/article/wix-bookings-customizing-your-thank-you-page-3173018 If this doesn’t match what you’re trying to do, please share a bit more or contact our support team so we can look at your specific setup: https://www.wix.com/contact Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:59

   Hi, Thank you for sharing such honest feedback, and I’m really sorry to hear how disappointing the layout and lack of upfront information feels for you. While Wix Bookings has some customization options, we know it can still feel inflexible in terms of layout and how information is presented. You can adjust what information you collect from clients using the booking form: https://support.wix.com/en/article/wix-bookings-customizing-booking-form-fields You can also review and tweak your service list setup here: https://support.wix.com/en/article/wix-bookings-setting-up-your-service-list More advanced layout changes (especially on mobile) are a known limitation and an active request: https://support.wix.com/en/article/request-customizing-mobile-layout-of-wix-bookings We really appreciate you taking the time to tell us this, and we’re sorry it’s made you consider alternatives. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 15:00

   Hi, Thank you for sharing this so honestly, and I’m really sorry for the frustration – especially after using Wix for so many years. You’re right: at the moment Wix Bookings doesn’t support a fully separate schedule per service. Availability is set per staff member, which is why the “fake staff” workaround ends up being used, and we understand how hard this is to manage. This is a known limitation and an active feature request. You can vote for it and follow updates here: https://support.wix.com/en/article/wix-bookings-request-setting-availability-per-service https://support.wix.com/en/article/wix-bookings-request-customizing-different-services-settings-separately We really appreciate you taking the time to explain your use case – it helps us prioritize improvements. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 14:45

   Hi, Thank you for your feedback and for using Wix Bookings. Right now, it’s not possible to set a minimum number of participants for a class. You can set a maximum capacity, but the class won’t auto-cancel if fewer people book. This is a known request. You can vote for it and follow updates here: https://support.wix.com/en/article/request-setting-a-minimum-number-of-participants-for-classes-in-wix-bookings As a workaround, you can review each session before it starts, cancel or reschedule if the minimum isn’t met, and mention this policy in your class description. Best, Wix Bookings team

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1. ReplyFebruary 2, 2026, 13:21

   Hi, Thank you for your detailed feedback and for sharing your experience. Clients can usually cancel or reschedule their bookings when this is enabled by the site owner, as described here: https://support.wix.com/en/article/wix-bookings-allowing-clients-to-cancel-or-reschedule-sessions The situation you describe, where bookings with varying prices can’t be cancelled but fixed‑price ones can, isn’t how we want things to behave. We’d like to check your specific setup to see whether this is a bug or a current limitation and find the best workaround. Please contact our support team here so we can investigate with you: https://www.wix.com/contact We also appreciate your comments about combining Wix Bookings with other Wix apps and the feeling of “silos” and hidden limitations. We’re passing this on to our product and documentation teams as input for future improvements. Best, Wix Bookings team

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1. ReplyFebruary 8, 2026, 15:04

   Hi, Thank you so much for sharing this feedback with us and for explaining what you were trying to do. You’re right that today Wix Bookings has limited options for customizing the text of the filter button and for showing more booking details than the default options in the service list. You can adjust some parts of the layout and which details are shown (price, duration, etc.), but the filter button label itself and extra fields can’t yet be edited: https://support.wix.com/en/article/wix-bookings-setting-up-your-service-list We understand how more personalization here would help, and we’ve passed your suggestion on to our product team so it can be considered for future improvements. Best, Wix Bookings team

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1. ReplyJanuary 5, 2026, 15:20

   Hi there, Thank you for your feedback, we're always looking to improve our product. Currently we don't have the ability to book an appointment with multiple staff however you can check for workarounds and vote for this feature in this link: https://support.wix.com/en/article/wix-bookings-request-allowing-clients-to-book-sessions-with-multiple-staff-members Your votes and comments help us prioritize what we build next, so we really appreciate you taking the time to share this with us. Stay tuned :) thanks, Wix Bookings team

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1. ReplyDecember 15, 2025, 20:13

   Thank you for sharing your feedback. I am very sorry to hear about the frustration caused by the sync issues and the resulting double bookings. I have personally notified our support team about your situation, and they will be reaching out to you directly to help get this resolved. We also appreciate your comments regarding the interface and customization; I will pass those along to our product team for review. Wix Bookings Team

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1. ReplyNovember 7, 2025, 19:30

   Hi, Thank you for taking the time to share this detailed feedback. I'm really sorry to hear about the frustration you've experienced - this is clearly not the experience we want for you. Wix Bookings can definitely work for solo businesses, but I understand the current setup is forcing workarounds that aren't ideal. The double-booking and cart conflicts you're seeing are likely linked to the "fake staff" workaround, and I'd love to troubleshoot this with you directly. I've escalated your case internally and will send you an email shortly so we can schedule a quick call to dig into your setup and find a solution. In the meantime, if you'd like to vote for service-level availability (which would eliminate the need for these workarounds), here's the feature request: https://support.wix.com/en/article/wix-bookings-request-setting-availability-per-service Thanks for your patience, Wix Bookings Team

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1. ReplyNovember 2, 2025, 08:29

   Hi, Thank you for your feedback and letting us know about the issue with iDEAL payments—especially since it’s so important for your Dutch clients. Please check that iDEAL is enabled in your site’s payment settings and that your business location is set to the Netherlands. You can follow these steps: ° Go to your site’s dashboard and select "Settings," then "Accept Payments." ° Make sure iDEAL is enabled under your payment providers (like Wix Payments). ° Re-publish your site after making any changes. If you still can’t see iDEAL as an option, please reach out to Wix Customer Care here for further support: https://www.wix.com/contact Thank you again for bringing this to our attention! Best, Wix Bookings team

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1. ReplyNovember 2, 2025, 08:23

   Hi, Thank you for letting us know about the trouble you’re having with the bookings calendar. We understand how frustrating it is to spend so much time and still not see the calendar on your site. Please double-check that you’ve added the booking calendar or widget to your page in the Wix Editor. Here’s a guide that can help: https://support.wix.com/en/article/wix-bookings-adding-and-setting-up-the-next-availability-widget If you still can’t get it to work, please contact Wix Customer Care with more details and they’ll help you further: https://www.wix.com/contact Thank you for your patience and feedback. Best, Wix Bookings team

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1. ReplyNovember 2, 2025, 07:59

   Hi, I'm really sorry to hear you had this experience, please contact us in customer care so we can help and resolve the issue: wix.com/contact Best, Wix Bookings team

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1. ReplyOctober 29, 2025, 19:58

   Hi there, Thanks for sharing your feedback. We’ll make sure it reaches the right people for review.

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1. ReplyOctober 29, 2025, 19:53

   Happy to hear :) Thanks for sharing!

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1. ReplyOctober 15, 2025, 11:23

   Hi, thank you so much for sharing your feedback and explaining your situation so clearly. We understand how inconvenient it is for your online clients to be required to fill in their postal addresses, especially for remote or digital services. Currently, the option to make the client address optional or hide it at checkout for online services isn’t available in Wix Bookings, but we are working on a solution that is supposed to come out in the very near future.

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1. ReplySeptember 27, 2025, 06:37

   Hi, Thank you so much for sharing your feedback with us. We understand how important it is to make your booking pages reflect your brand, and we’re sorry for the current limitations in design flexibility, but good news - we're working these days on more customisation options in the book flow. Stay tuned and check it out in a few weeks. Best, Wix Bookings team