Online Payments by vcita
By vcita Inc.
- Verified by Wix
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 6
Overview
About this App
vcita offers more than just website payments… vcita offers a complete all-in-one business management solution for small businesses. With vcita, you can manage your client records & communication, collect payments, organize bookings, and send marketing campaigns that grow your business all from one app. vcita helps over 150K businesses save time, organize their workdays, and build a business they're proud of. Check our pricing to find the plan that works best for you.
What the listing highlights
- Let website visitors place credit card payments via PayPal, Venmo, Stripe, or Square without leaving your website
- Accept any amount and send automatically receipts to your client via email
- Track payments from a friendly dashboard
- Discover more payment management features like estimates, invoices, automated payments and so much more!
Additional product media
Promotional media
Videos
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 0 (percentage unavailable) vs previous 30 days0 Reviews in the selected 30 days and 0 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 276 preserved Reviews with at least one stored reply. Median and P75 use 255 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 255
- Median first reply
- 10.4 hours
- P75 first reply
- 2.2 days
Stored publication state
Current stored state across 276 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 213 77.17%
- Unpublished
- 63 22.83%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 97 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 97 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 97 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 6 of 276 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 6 2.17%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 81
- Peak Review month
- Jun 2020 · 14
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Oct 2015 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2015 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2015 | 4 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| Jan 2016 | 8 | 4 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
| Feb 2016 | 5 | 1 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Mar 2016 | 5 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Apr 2016 | 5 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2016 | 6 | 2 | 0 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2016 | 3 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2016 | 4 | 2 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2016 | 2 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2016 | 6 | 2 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2016 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2016 | 5 | 0 | 2 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2016 | 7 | 3 | 2 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2017 | 3 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2017 | 6 | 1 | 1 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2017 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2017 | 3 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2017 | 3 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2017 | 5 | 1 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2017 | 4 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2017 | 2 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2017 | 6 | 1 | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2017 | 5 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Nov 2017 | 4 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2017 | 6 | 1 | 0 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 32 |
| Jan 2018 | 5 | 2 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2018 | 4 | 1 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
| Mar 2018 | 5 | 3 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2018 | 7 | 5 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2018 | 6 | 4 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2018 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2018 | 5 | 1 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2018 | 6 | 2 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2018 | 3 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2018 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 4 | 0 | 0 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2019 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2019 | 5 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2019 | 7 | 1 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2019 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2019 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2019 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 5 | 4 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 6 | 1 | 3 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 8 |
| Feb 2020 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Mar 2020 | 6 | 2 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 9 | 0 | 3 | 2 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 14 | 9 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 6 | 7 |
| Jul 2020 | 3 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 3 |
| Oct 2020 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 4 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Mar 2021 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2021 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2021 | 3 | 2 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2021 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2021 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2021 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2021 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2021 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2021 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2022 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2022 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2022 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2022 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2022 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2022 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2022 | 3 | 2 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2022 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2022 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| May 2024 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- omartouqan
Poor Customer Service
App doesn't give you any extra service since you can add your PayPal check out and other through Wix
- petmedsotcUnpublished
Hated it
I did the free trial and then later discovered without my approval I was being charged for it and didn't even have an account with them.
- carmen499Unpublished
App doesn't work
App has not been working for over a week and vcita admits it's a known glitch in their system, but has done nothing to fix it. Meanwhile, I can't collect payments on my website. FRUSTRATING!!
Stored reply
Hi there! Sorry to hear about your experience. We are committed to your success and our teams work tirelessly to provide any assistance needed. We do our best to respond fast, and are usually able to answer requests within one business day. Please let us look into your case, find out what went wrong, and make sure to improve. Please use this link to share your experience: https://support.vcita.com/hc/en-us/requests/new Thank you!
- valentinamathiasUnpublished
Terrible - don't waste your time
Wouldn't let me do different payment amounts for different services I offer. Then also just reverted to the basic nothing button when I just used it for one serviced. I paid for an upgrade thinking that was the problem. It wasn't. Found an app that actually works - the PAYPAL payments button. After trying to use the paid version for less than an hour, they won't provide a refund. Daylight robbery.
Stored reply
Hi there! Thanks for sharing your experience and so sorry to hear you were facing these difficulties while setting up your account. You can set a different price for each one of your services on the service settings page. We'd be happy to walk you through it if needed (: We're committed to helping our clients get their online payments up and running quickly and easily, so we'd love to be in touch and provide assistance. Please use this link: https://support.vcita.com/hc/en-us/requests/new Looking forward to hearing from you!
- smartcashvaluable
app stop working and nobody resolve issue within 3 weeks!
Stored reply
Hi there! Sorry to hear about your experience. We are committed to your success and our teams work tirelessly to provide any assistance needed. We do our best to respond fast, and are usually able to answer requests within one business day. Please let us look into your case, find out what went wrong, and make sure to improve. Please use this link to share your experience: https://support.vcita.com/hc/en-us/requests/new Thank you!
- velipekkahiltunen
Payments are simply not working.
Says "error"
Stored reply
Hi! Sorry to hear you are having trouble with your vcita account! Please get in touch with our support team who can access your account and investigate further! Just click 'Help' in your vcita account or use this contact form: https://bit.ly/3eWmgIM - The vcita Team
- yourpocketcodeUnpublished
Horrible Button
When you choose this button or any of the wix buttons, you will never think you anyone could be so stupid in developing a payment button. The amount part of the payment form forces you to put in a fixed amount. They didn't think the box should be blank allowing clients or customers or patients pay what ever is outstanding or what ever they owe you. In the developers tiny and empty skulls, they thought surely a payment must be a fixed amount. I dont know what planet they live in but it is so so so so stupid, you will try to navigate and manipulate it to no avail because you wouldnt want to believe anyone could be so stupid developing a payment button with a fixed amount and no other options to pay other amounts. Secondly, they dont think service businesses exists and they developed this with sales in mind. Gosh i could have rated this useless button negative 1000.
Stored reply
Hi there! Thank you for contacting us. To have your clients type in a custom amount to pay, just leave the Product/Service price field blank in the button Settings. Clients will be able to type in the amount to pay. - vcita Team
- maxscookies
why do you have to pay??
Stored reply
Hi there, You can accept payments through the online payment button without a paid subscription. vcita also offers additional functionality such as scheduling, invoicing, marketing and more with a vcita subscription. We offer multiple plans to match your budget and team size! Take a look at our pricing page for more information: https://www.vcita.com/pricing - vcita Team
- wasteupso
Purpose and Lying about abilities
On this summary page, the app claims to operate in 26 currencies, but doesn't outline those currencies. When you go to the website it states it works with ALL CURRENCIES. This is of course a lie. And I don't see the point of this app if it simply connects to your paypal. If you're just using PayPal what do I need this app for? I am paying for PayPal and this app monthly. Doesn't seem to be necessary.
Stored reply
Hi there, Thank you for contacting us. We apologize for the misunderstanding. For a full list of the currencies we support, please check out this resource from our Help Center: https://support.vcita.com/hc/en-us/articles/227896188-What-currencies-can-be-used-with-vcita- We support currencies based on what our partner payment processors Paypal, Stripe and Square work with. vcita is a business management hub that you can use to not only accept payments but also enable online scheduling, send invoices and estimates, share documents, and even send marketing messages! Please log in at https://www.vcita.com/ to explore your options. - vcita Team
- gorgeousgreenchefUnpublished
Shady verification Tactics
I am using Wix to invoice clients and collect payments. Once I was asked to verify my account and I did. I submitted my bank statement and they approved my account. Now that I am receiving more payments, I am constantly being asked to verify my account which holds up the time for me to receive my money. This is too much. If I am not changing the bank I use, why am I constantly being asked to verify the same bank account, which slows down my disbursement time. Pay pal does not even do all of this. I would recommend using PayPal, or another payment system. No one has time to continuously worry about if Wix has decided to hold their funds, because they need to verify the same information they have supposedly verified before.
Stored reply
Hi there, Thank you for contacting us. Please keep in mind that vcita is a separate entity from both Wix and PayPal. Our app connects with your PayPal account to funnel payments to your PayPal account, however we do not actually process payments or manage the transfer of funds from PayPal to your bank account. Please contact our support team at https://www.vcita.com/contact so that we can look into the issue in more detail and identify where the problem is! - vcita Team
- andreacacere0Unpublished
How much is it?
Stored reply
Hi there! Thank you for your interest. With vcita, you will get a 14 day free trial - no credit card required. After that, purchase any one of our subscription plans to continue using vcita. Visit our pricing page at https://vcita.com/pricing to find a plan that's right for you! When you are ready, you can upgrade at any time under Settings > My account. - The vcita Team
- urlaarastaUnpublished
No log in to PayPal from turkey
Stored reply
Hi there! Looks like Paypal may not be available in Turkey! Our app allows you to connect with Stripe, Square or Paypal, but we do not have control over their fees, policies or coverage areas. If you do have more questions about Paypal, I recommend reaching out to the Paypal support team! - vcita Team
- atwal254
Doesnt work on Safari
button works on chrome but not safari. Bogus
Stored reply
Hello! I'm sorry you are experiencing issues with the Online Payment Button. Please log into vcita, click Contact Us at the bottom left to reach out to us, so that we can help you resolve this issue. Again, apologies that you are having some troubles with the Payment Button. Please reach out to us, as we are happy to help you resolve this. Thank you! - vcita Team
- supertrexau
I DONT GET IT
I HAVE WAISTED A WHOLE DAY TRYING TO FIGURE OUT HOW THE HELL TO ADD DIFF BUTTONS TO DIFF LINKS, TOTAL PAIN IN THE ***
Stored reply
Hi, The payment button app allows you to add one payment button, in many places on your site. It will always be with the same payment details though. However, if you need to add multiple unique payment buttons to your site, you can find out how in this article: https://support.vcita.com/hc/en-us/articles/360045668853-How-do-I-add-multiple-unique-payment-buttons-on-my-WIX-website-
- montereymaucc
can't log it
I can't log in either. Is there something wrong with the site?
Stored reply
Hello there, We do apologize to hear you are unable to log in! One thing I do recommend trying is to follow the directions here to regain access to your account: https://support.vcita.com/hc/en-us/articles/360045214453-I-Cannot-Login-to-my-vcita-Account If that does not help, please reach out to https://www.vcita.com/contact Our support team is here to help you get back online! Thank you! -vcita support
- piperpetex
can't log in
the app won't let me login
Stored reply
Hello! I'm sorry to hear that you are having trouble logging in. Please reach out to us at support@vcita.com and we can help you resolve this issue. You can also reset your password here if needed: https://www.vcita.com/reset_password. We hope we can resolve this issue for you soon. Thank you! - vcita Team
- ziggymoore
misleading
I'm sure this works well given the other reviews, but it doesn't appear to be free and so is misleading.
Stored reply
Hi there, The online payment button is completely free to use, so you will be able to put a fully functional payment button on your website, connect it to your Stripe, Square or Paypal account and view and manage payments in your vcita account. Our premium plans unlock additional functionality, but they are optional. - vcita Team
- ant2687
Disappointing
Added my square and pay pal account mainly for my international customer to pay for my design services. When my customer click on the payment button they cant use guess payments. They had to create an account only to find they couldn't not pay by credit card. Most disappointing and will be looking for another service to add to my site.
Stored reply
Hi there, We're sorry for your negative experience! Square is only enabled in certain countries - this is a feature of Square and not vcita. You are welcome to switch to Stripe which is compatible with more international currencies. In addition, your clients do not need a vcita account to submit a payment - the only information they fill out is your payment intake form. - Team vcita
- rebals
Hi
Do I need to change my wix website to premium also to get payment via vcita?
Stored reply
vcita’s pay button is provided for FREE and you do not need to upgrade to premium account on Wix to use it. We kindly ask that you change our rating from 1 star. If you have more questions please email us using our form here ---> https://www.vcita.com/contact
- vmoir2007Unpublished
Wix Payments is a disgrace
I set up wix payments and entered all details and was immediately allowed to receive payments from customers. I did so almost instantly assuming that the account had been verified. in fat it hadnt and almost 1 month on still hasnt. This therefore means they can hold onto the money and not release it. Wix Payments should NOT allow any person to receive money until the account has bene verified. It is criminal and now I cannot get any assitance from anyone at the moment apart from sections copied and pasted from there site that I have already used. There seems to be no online chat help or call number for this section of Wix - it is an utter disgrace.
Stored reply
Hey, the button you just rated is provided by vcita (and not by Wix). In case you created an account on vcita.com to use our button we kindly request that you email our support team to support@vcita.com. Please note that vcita just provide the integration to the different gateways -PayPal/Square/Stripe. Vcita does not have access to the money transferred on the different gateways and therefore can NOT hold money to its clients. In case your review relates to another pay button on wix we first invite you to try vcita’s and second to update your review. We are here at your service. The vcita Team
- boiteaservicesUnpublished
nul argent bloqué (la vrai note c'est 0)
mon client m'a réglé et l'argent n'a jamais été transféré sur mon compte (ça fait 2 mois !)
Stored reply
Hello, Thank you for contacting us. vCita does not process client payments, handle any of the funds, or determine when funds will be paid out. This is all handled by the Payment Gateway you connect to. Please reach out to your payment gateway such as PayPal, Stripe, or Square for more assistance. You can also reference the following article for more direction. https://support.vcita.com/hc/en-us/articles/227896068-How-Do-Payment-Payouts-Work-with-vCita- Have a good day! Bonjour, Merci de nous contacter. vCita ne traite pas les paiements des clients, ne gère aucun des fonds ou ne détermine pas quand les fonds seront versés. Tout cela est géré par la passerelle de paiement à laquelle vous vous connectez. Veuillez contacter votre passerelle de paiement telle que PayPal, Stripe ou Square pour plus d'assistance. Vous pouvez également consulter l'article suivant pour plus d'informations. https://support.vcita.com/hc/en-us/articles/227896068-How-Do-Payment-Payouts-Work-with-vCita-
- sasgafoUnpublished
Bad Service
The service has not been working with internet explorer for DAYS....during our biggest fundraising period. Our small charity is losing hundreds of dollars and all vCita support can say is "we're sorry and we are working on the problem" Currently looking for another provider that i can implement ASAP before we lose more money
Stored reply
Dear customer, We appreciate your business and understand the frustration. We're currently putting all efforts in fixing the matter. As a small business our self, we understand that every action counts and matters, and the technologies that are by your side should work for you and support you. This is our mission and we will take every step needed to fix the matter and continue to support you in managing your business.
- cashconnelly
What does commission free actually mean?
Like many, if not most, of the reviews here, I too feel deceived by this payment system. I was using Square for payments and GoDaddy for my website. But, I decided to make the switch. And, because I figured I'd stop having to pay around 3% on my credit card transactions, the additional cost of Wix would be fine. Well, lo and behold, the first credit card transaction that was made resulted in about a 3% fee being charged. Additionally, it is expected to hit my bank account in 14 days from the date of charge! Square goes into my account the next business day. What a joke. So, tell me: since you advertise your payments as being commission free, what does that mean?
Stored reply
Hi there, Thank you for your review! To clarify, vCita does not charge any fees on payments accepted through our platform. You will, however, still pay any fees which are charged by your chosen payment gateway (Paypal, Stripe, Square). To learn more, please take a look at this article from our help center: https://support.vcita.com/hc/en-us/articles/227896088-Does-vCita-Charge-Transaction-Fees- - vcita Team
- kirknilsenUnpublished
FRAUD
Site said there were ZERO % taken from your credit transactions, just pay for the plan. I paid for the plan and am now getting a larger percentage taken from my payments than paypal was charging!! In response to your response : When signing up for the wix business plan, ABSOLUTELY NO WHERE did it state I would recieve fees from the third party payment processor. Wix and friends made it APPEAR as if wix stores themselves were the processor stating a zero percent fee. Be up front open and honest with your clients, you are completely disrespectful greedy con artist snakes. I own a business and am 100% up front about my pricing. I do not lie and trick my clients into giving my friends companies money while pretending it is all done through my business. Will never be doing business with you again and will ensure no one else does. Big mistake.
Stored reply
Hi there, Thank you for your review and sorry about the misunderstanding here. vCita is not a payment processor: we integrate with Paypal, Stripe and Square to funnel payments through your chosen payment processor. While vCita does not charge any fees, you will still pay the fees charged by your payment processor. To learn more, please take a look at this article from our help center: https://support.vcita.com/hc/en-us/articles/227896088-Does-vCita-Charge-Transaction-Fees- - vcita Team
- collectionmayecha
Paiement
Ayant confirmée et accepter les paiements sur mon site mes clients ne peuvent toujours pas commander on leurs demande de nous demander d'accepter le paiement
Stored reply
Bonjour, Merci beaucoup de m'avoir tendu la main et je m'excuse pour l'expérience! Contactez-nous pour obtenir de l'aide en cliquant sur "Contactez-nous" sur votre tableau de bord et envoyez une demande ou utilisez notre chat en direct! J'aimerais comprendre le flux de travail et l'expérience de vos clients afin que nous puissions résoudre cet élément spécifique! S'il vous plaît laissez-nous savoir! Merci! -vCita Support Team https://www.vcita.com/contact ----------- Hello there, Thanks so much for reaching out and I do apologize for the experience! Please reach out to us in support by going to "Contact Us" on your dashboard and submit a request or use our live chat! I'd love to understand the workflow and experience your clients are running into so we can get this specific item resolved! Please let us know! Thanks! -vCita Support Team https://www.vcita.com/contact
- tillnow1Unpublished
Stay away, they are thieves
I thought how easy use wix payments....... not they are horrible if you expect it to work think again. Then when it dose I had a charge back never sent a email a call nothing until they sent me a email saying my payment account was closed. I emailed them because they don’t allow phone calls I was told by wix. Well I have emailed them 2 times and that takes 2 days for a response normally avoiding the answer. End of the story the refunded the customer and say it has been to long now for me to do anything about it I lose the money customer Keeps there product and I have a website that didn’t work now. If you want to keep you business running and your money in your pocket stay away from this horrible company
Stored reply
Hello there, Thanks so much for contacting us and I do apologize for your troubles with Wix. While we do not handle the payment processing with Wix, we're always happy to assist with our website widgets and other scheduling and CRM capabilities over at vCita. Definitely feel free to contact us here: https://www.vcita.com/contact Again, we apologize for the trouble. Let us know how we can assist! Thank you, -vCita Support
- kassfraserUnpublished
Really glad I've read the reviews here
Stored reply
Hi there, Sorry to hear you weren't satisfied with your experience with vCita. Do let us know if there's anything we can do to make this right by submitting a request at https://www.vcita.com/contact. - vCita Support Team
- suppliercollcUnpublished
first.
after I read the first comment about there maybe being a 29.99 charge, Im now hesitant to use this system. I will be looking around now
Stored reply
Hi! Thank you for your feedback! I really think you'd benefit from a call with one of our business consultants who could take you through the many features and options within our software. You can schedule a free demo with us (https://live.vcita.com/site/vcita.sales/online-scheduling?service=a99f07563a8ce480&s=cs).
- home2homesUnpublished
This is actually a fraud. No one can actually make a payment on this App
This is actually a fraud. No one can actually make a payment on this App unless you pay a minumum of $29 per month. You set-up everything and it looks like its working. But the payment form is not actually enabled. It took me online chat and two emails for them to finally be honest. I can't why they are not honest up front rather than waste people's time. Its deceptive and dishonest. This is the email from the company- You need to purchase a minimum of the Essentials Account, which is $29/Mo. and you may get 20% off if you pay annually. When the person making the payment fills in their Name, and email, (MINIMUM DATA) to start, the vCita system creates a client card. YOU are the one that decides how much information you want from them up-front when you design the INTAKE CARD. My suggestion is that you take advantage of our Business Package Promo. With that, you pay $59.00. I can then GIVE you the second month FREE. Then you get a Professional to do an On-Boarding with you and not only ensure you are up and running quickly, but then show you functionality that is NOT apparent in the trial, but very helpful in growing your business. Cheers!
Stored reply
Hi there, Thank you for your review. At the time of reviewing, our free payments plan allowed you to accept up to $300 in payments per month without a paid subscription. In response to popular request, vcita now offers a payment button plugin for Wix which allows you to accept unlimited payments without a paid subscription. You can learn more about our subscription options here: https://www.vcita.com/pricing - vcita Team
- coachketihgraingerUnpublished
what are the fees
I see there is a paid plan and a free plan. However I would like to know if there are additional fees per transaction? And what ACH if any is this run on eg Stripe?
Stored reply
There are no additional transaction fees in vCita. The only fees are from the gateway you use such as PayPal or Stripe.
- tamido71
Unclear and too expensive
I'm wondering for people just starting out and not getting recurring payments yet - how do you think these prices will be? And secondly - if we don't need the scheduling and anything else - only payment - why do we need to pay for all functions? Is there a cheaper option?
Stored reply
Our plans in Wix start from Free and allow you to collect up to $300/month in online payments on that free plan. If you are collecting more than $300/month then the paid option for the Online Payments app starts from just $12.25. If you have any questions about implementation, feel free to contact us directly and we'd be happy to help.
- homesweethomeafrica
Does this work in South Africa with our ZAR?
Hi guys, I'm battling to find an online payment system that is ZAR friendly?
Stored reply
ZAR is a currency that works in vCita. Payments are processed through either Stripe or PayPal (you choose which one to connect) and I see that Stripe does accept ZAR payments.
- cat2219
Complete Scam
STAY FAR AWAY FROM THIS COMPANY SCAM, they offer a free 14 day trial and SCAM you out of your money with fine print about conditions that are no where to be seen when opting for the 14 day trial! Everything they do when you first explore the platform prompts you to upgrade to premium with a 14 day trial. So of course I upgrade, because how can I know if the system will work for what I need without testing the trail. NO WHERE in the process does is state that upgrading to the monthly trial will not qualify you for the FREE TRIAL. SO alas, I check it out and a few days go by and realize this system is way to limited and will not work for what I need. I need to cancel my account. So I cancel on day 10 (well within the 14 day trial), and they get back to me stating that they will not refund me my $60 because I signed up for the monthly subscription as opposed to the annual subscription. COMPLETE SCAM of a service. Also be aware they only allow up to 2 staff as an add on option, with in the upgraded account. They do not allow for a place for clients to make deposits. They do not allow for any customizing on the booking form itself, only on the client cards. Very limited system. WOULD NOT RECOMMEND
Stored reply
Hello! Thank you for your feedback. Our 14-day trial is completely free and has all the features of our Business plan. It provides a great opportunity for businesses to see if vCita is a good fit or not. We do not require any payment info to start the trial, and you do not have to upgrade to any plan during the 14-day trial. We are constantly updating vCita and adding new features to the platform. We have new partial payments, customized forms for booking, and different plan levels for staffing options. Feel free to check us out again to see the new features we have! Have a nice day! - vCita Team
- riyadhreadforless
Saudi Arabia
Hello, I've looked at the features page and I couldn't find the Saudi currency (SAR) What apps/websites can I use for Saudi Riyals?
Stored reply
Hello, Thank you so much for reaching out and I do apologize that this is not available at this time. I will go ahead and add this to our feature request list. Please let us know if you have any other questions or concerns at support@vcita.com Thank you! -vCita Support Team
- stylebydanielle
does this work in South Africa?
does this work in South Africa?
Stored reply
Hello there, Thank you for contacting us. I am happy to assist. Depending on the payment portal you choose, it would be up to either Stripe or PayPal's international settings. You can definitely check out both and see if either would work for you. Please let us know if you have any other questions or concerns! You can always reach out to us through https://www.vcita.com/contact Take care! -vCita Support Team
- fundacionurge
¿Tengo que pagar por este servicio?
Hola quisiera saber Qué tipo de moneda aceptan? Gracias
Stored reply
Hi there. Thanks for asking. We currently work with PayPal and Stripe and work with all currencies those providers support. Kind regards,
- creativemaduUnpublished
hi
is this app available for sri lanka?
Stored reply
Hi there. The vCita browser version and mobile should be available to you. If there are any problems with it please do not hesitate to contact us through your vCita account with more information so that we may assist. Kind regards,
- ajtodoganUnpublished
What about for TURKEY?
Can I use this for Turkey?
Stored reply
I went to check Stripe.com and found the current list of accepted currencies here: https://stripe.com/docs/currencies - it looks like they are accepting Turkish Lira, TRY. If you're having any issues with the deployment for payment processing, you may want to open a ticket directly with Stripe.com. If there's a problem in our interface, please contact our Support team directly by selecting "Help" from the upper right of your vCita dashboard, then "Contact Us" in the fly-out help menu.
- puhovandrewUnpublished
Как оплачивать в России?
Не могу понять - как добавить оплату по картам для России? Для регистрации на данных сайтах нет такого варианта и пишет, что они тут не работают! Как быть?
Stored reply
Hi There. We currently supported payments for RUB through PayPal. You can define that and your PayPal gateway through settings > payments. Kind regards, Всем привет. В настоящее время мы поддерживаем платежи за RUB через PayPal. Вы можете определить это и свой шлюз PayPal через настройки> платежи. С уважением,
- jenforth
Useless
Even if you pay the monthly subscription of $147, you still pay a 2.9% Paypal fee
Stored reply
Hi, Sorry that you feel this way, but this would be the case with any other provider that is working with PayPal, unless that fee is part of you subscription fee, which is the same thing. Hope you are still able to find value with vCita though! Kind regards,
- magobraceletUnpublished
Online Ödeme
Neden kredi kartı ile ödeme alamıyorum ? Sanal mağaza'da online ödeme sistemi olmalıdır. Eğer siz yapamıyorsanız dışarıdan entegre yapabilmeyi açmanız gerekiyor. Ben Kredi kartı ile online ödeme almak istiyorum. Lütfen yardımcı olunuz.
Stored reply
Hi there. Our payment gateways are PayPal and Stripe. Both are unfortunately not supported in Turkey at the moment. Kind regards, Merhaba. Ödeme ağ geçitlerimiz PayPal ve Şerittir. Her ikisi de maalesef Türkiye'de şu anda desteklenmiyor. Saygılarımla,
- visasurUnpublished
morocco payment
Hello, the app suports payments to Moroccan Dirham (Mad) ? Thx
Stored reply
Hi, sorry for the late reply. At the moment we unfortunately do not support this currency.
- vinaysai58
not accepting ppayments in india
accept the payments in india
Stored reply
Hi there! Sorry to hear this isn't working for you. vCita does not limit who and where you accept payments from. You will want to contact your payment portal (PayPal or Stripe) to find out the best option for you.
- saketmalpani1Unpublished
PLEASE UPLOAD A VIDEO ABOUT HOW TO USE IT
Stored reply
Hello! Our team is working on this! Please feel free to use the Help button at the top of your screen to see the videos we currently have available. If you have specific questions please reach out to our support team using the Contact Us button inside your vCita Dashboard.
- lawxpertsmv
INR ?
Add support for Indian currency
Stored reply
Hello! vCita does not limit the countries that use our system but the payment processors we work with do. We understand that some currencies are not currently supported and hope to offer more payment options some time in the future.
- info28669
I regret paying for this
Once you pay for the subscription it does not give you the additional features. It wasnt even shown on my dashboard. To access it i had to go through vCita which just demanded more money to use the same service that i originally upgraded for. When i requested a refund - none was offered and no support to even help resolve the situation at least. Not interested and would not recommend.
Stored reply
Hello, We're so sorry you had this experience. Based on the info that you provided in your review it sounds like there managed to be a duplicate account created. We definitely do not want you getting double charged! Please reach out to us so we can resolve this for you. We do have a dedicated support phone and email line for our paid users. If you log into your vCita account and click the "Contact Us" button on the left-hand menu we will get your message and be able to help you out. It would be very helpful if you include any relevant account information so we can locate your accounts quickly and issue any due refund/credit.
- tshipaUnpublished
Question Does it support ZAR Southafrican Rand
Stored reply
Thank you for reaching out to vCita! We do support ZAR South African Rand currency. You will need to sign up for a Stripe account to accept payments through vCita using this currency. Please note that PayPal does not accept payments in ZAR through our site currently as they only accept it for goods and not for services. Please contact us athttps://www.vcita.com/about/contact_us if you have any additional questions.
- essentials1Unpublished
Question - payment limits
How does your payment limit calculator work? We will need to accept payments 4x per year for an event, probably for 1-2 months prior to the event. During those months, we likely will have > Chf 300 in payments to accept--so the Free version will not work for us. During the other months, we will not receive payments. So, is it possible to set up the Free version on our website and use Premium only during the months we actually expect payments? Thanks for your help.
Stored reply
Thank you for your feedback. Our free version does have a limit of $300 per month in your local currency, however we do offer month-to-month plans that do not have a payment limit (monthly plans start at $17.90 USD per month). To determine which plan is right for you, we recommend speaking to our sales team. They can be reached at 855-824-8244 or via the link here: https://www.vcita.com/about/contact_us
- sinausoentonoUnpublished
currencies
Not complete currencies
Stored reply
Thank you for your feedback. We currently support more than 25 currencies including: USD, CAD, EUR, GBP, CHF, AUD, NZD, ILS, JPY, NOK, SEK, MXN, DKK, HKD, SGD, PLN, HUF, CZK. Please let us know which currency you find missing, and if it's supported by PayPal or Stripe we will gladly add it.
Plan comparison
Pricing & Plans
Payments
$15 / month
$180 billed yearly Save 21% yearly$19 / month
- Easily integrate with Stripe and more
- Automate billing and payment reminders
- Accept credit cards and more
Detailed App featuresCompare all 8 structured features
| Feature | Paid planPayments |
|---|---|
| Set up automatic payment reminders | Included |
| Process unlimited amountsProcess unlimited amounts every month. | Included |
| Get notifications for new paymentsReceive email for new payments | Included |
| Record payments & manage billing recordsEasily keep track of all your billing activity & payments. You can also export it to CSV file | Included |
| Charge clients offline | Included |
| Integrate with Stripe, Square & PaypalAccept payments using your preferred payment gateway - Paypal, Stripe or Square | Included |
| Accept payments in any currencyAccept payments in any currency you want out of the 26 supported currencies | Included |
| Customize and send payable invoicesCreate & share payable digital invocies with your clients. Enable your clients to pay vcita's digital with a click of a button | Included |