Online Payments by vcita

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. P

   petmedsotc November 26, 2023, 17:19

   ★★★★★ 1.0 Unpublished

   Hated it

   I did the free trial and then later discovered without my approval I was being charged for it and didn't even have an account with them.

2. C

   carmen499 August 28, 2022, 22:47

   ★★★★★ 1.0 Unpublished

   App doesn't work

   App has not been working for over a week and vcita admits it's a known glitch in their system, but has done nothing to fix it. Meanwhile, I can't collect payments on my website. FRUSTRATING!!

   Stored reply

   1. ReplyAugust 29, 2022, 09:24

      Hi there! Sorry to hear about your experience. We are committed to your success and our teams work tirelessly to provide any assistance needed. We do our best to respond fast, and are usually able to answer requests within one business day. Please let us look into your case, find out what went wrong, and make sure to improve. Please use this link to share your experience: https://support.vcita.com/hc/en-us/requests/new Thank you!

3. V

   valentinamathias July 20, 2022, 09:56

   ★★★★★ 1.0 Unpublished

   Terrible - don't waste your time

   Wouldn't let me do different payment amounts for different services I offer. Then also just reverted to the basic nothing button when I just used it for one serviced. I paid for an upgrade thinking that was the problem. It wasn't. Found an app that actually works - the PAYPAL payments button. After trying to use the paid version for less than an hour, they won't provide a refund. Daylight robbery.

   Stored reply

   1. ReplyJuly 20, 2022, 11:15

      Hi there! Thanks for sharing your experience and so sorry to hear you were facing these difficulties while setting up your account. You can set a different price for each one of your services on the service settings page. We'd be happy to walk you through it if needed (: We're committed to helping our clients get their online payments up and running quickly and easily, so we'd love to be in touch and provide assistance. Please use this link: https://support.vcita.com/hc/en-us/requests/new Looking forward to hearing from you!

4. Y

   yourpocketcode January 2, 2021, 05:29

   ★★★★★ 1.0 Unpublished

   Horrible Button

   When you choose this button or any of the wix buttons, you will never think you anyone could be so stupid in developing a payment button. The amount part of the payment form forces you to put in a fixed amount. They didn't think the box should be blank allowing clients or customers or patients pay what ever is outstanding or what ever they owe you. In the developers tiny and empty skulls, they thought surely a payment must be a fixed amount. I dont know what planet they live in but it is so so so so stupid, you will try to navigate and manipulate it to no avail because you wouldnt want to believe anyone could be so stupid developing a payment button with a fixed amount and no other options to pay other amounts. Secondly, they dont think service businesses exists and they developed this with sales in mind. Gosh i could have rated this useless button negative 1000.

   Stored reply

   1. ReplyJanuary 4, 2021, 18:50

      Hi there! Thank you for contacting us. To have your clients type in a custom amount to pay, just leave the Product/Service price field blank in the button Settings. Clients will be able to type in the amount to pay. - vcita Team

5. G

   gorgeousgreenchef September 8, 2020, 12:18

   ★★★★★ 1.0 Unpublished

   Shady verification Tactics

   I am using Wix to invoice clients and collect payments. Once I was asked to verify my account and I did. I submitted my bank statement and they approved my account. Now that I am receiving more payments, I am constantly being asked to verify my account which holds up the time for me to receive my money. This is too much. If I am not changing the bank I use, why am I constantly being asked to verify the same bank account, which slows down my disbursement time. Pay pal does not even do all of this. I would recommend using PayPal, or another payment system. No one has time to continuously worry about if Wix has decided to hold their funds, because they need to verify the same information they have supposedly verified before.

   Stored reply

   1. ReplySeptember 8, 2020, 16:23

      Hi there, Thank you for contacting us. Please keep in mind that vcita is a separate entity from both Wix and PayPal. Our app connects with your PayPal account to funnel payments to your PayPal account, however we do not actually process payments or manage the transfer of funds from PayPal to your bank account. Please contact our support team at https://www.vcita.com/contact so that we can look into the issue in more detail and identify where the problem is! - vcita Team

6. A

   andreacacere0 August 4, 2020, 20:13

   ★★★★★ 1.0 Unpublished

   How much is it?

   Stored reply

   1. ReplyAugust 4, 2020, 20:22

      Hi there! Thank you for your interest. With vcita, you will get a 14 day free trial - no credit card required. After that, purchase any one of our subscription plans to continue using vcita. Visit our pricing page at https://vcita.com/pricing to find a plan that's right for you! When you are ready, you can upgrade at any time under Settings > My account. - The vcita Team

7. U

   urlaarasta May 20, 2020, 14:33

   ★★★★★ 1.0 Unpublished

   No log in to PayPal from turkey

   Stored reply

   1. ReplyMay 20, 2020, 15:15

      Hi there! Looks like Paypal may not be available in Turkey! Our app allows you to connect with Stripe, Square or Paypal, but we do not have control over their fees, policies or coverage areas. If you do have more questions about Paypal, I recommend reaching out to the Paypal support team! - vcita Team

8. V

   vmoir2007 January 16, 2020, 13:55

   ★★★★★ 1.0 Unpublished

   Wix Payments is a disgrace

   I set up wix payments and entered all details and was immediately allowed to receive payments from customers. I did so almost instantly assuming that the account had been verified. in fat it hadnt and almost 1 month on still hasnt. This therefore means they can hold onto the money and not release it. Wix Payments should NOT allow any person to receive money until the account has bene verified. It is criminal and now I cannot get any assitance from anyone at the moment apart from sections copied and pasted from there site that I have already used. There seems to be no online chat help or call number for this section of Wix - it is an utter disgrace.

   Stored reply

   1. ReplyJanuary 16, 2020, 16:55

      Hey, the button you just rated is provided by vcita (and not by Wix). In case you created an account on vcita.com to use our button we kindly request that you email our support team to support@vcita.com. Please note that vcita just provide the integration to the different gateways -PayPal/Square/Stripe. Vcita does not have access to the money transferred on the different gateways and therefore can NOT hold money to its clients. In case your review relates to another pay button on wix we first invite you to try vcita’s and second to update your review. We are here at your service. The vcita Team

9. B

   boiteaservices December 9, 2019, 13:01

   ★★★★★ 1.0 Unpublished

   nul argent bloqué (la vrai note c'est 0)

   mon client m'a réglé et l'argent n'a jamais été transféré sur mon compte (ça fait 2 mois !)

   Stored reply

   1. ReplyDecember 9, 2019, 16:54

      Hello, Thank you for contacting us. vCita does not process client payments, handle any of the funds, or determine when funds will be paid out. This is all handled by the Payment Gateway you connect to. Please reach out to your payment gateway such as PayPal, Stripe, or Square for more assistance. You can also reference the following article for more direction. https://support.vcita.com/hc/en-us/articles/227896068-How-Do-Payment-Payouts-Work-with-vCita- Have a good day! Bonjour, Merci de nous contacter. vCita ne traite pas les paiements des clients, ne gère aucun des fonds ou ne détermine pas quand les fonds seront versés. Tout cela est géré par la passerelle de paiement à laquelle vous vous connectez. Veuillez contacter votre passerelle de paiement telle que PayPal, Stripe ou Square pour plus d'assistance. Vous pouvez également consulter l'article suivant pour plus d'informations. https://support.vcita.com/hc/en-us/articles/227896068-How-Do-Payment-Payouts-Work-with-vCita-

10. S

    sasgafo November 28, 2019, 05:31

    ★★★★★ 1.0 Unpublished

    Bad Service

    The service has not been working with internet explorer for DAYS....during our biggest fundraising period. Our small charity is losing hundreds of dollars and all vCita support can say is "we're sorry and we are working on the problem" Currently looking for another provider that i can implement ASAP before we lose more money

    Stored reply

    1. ReplyNovember 28, 2019, 11:20

       Dear customer, We appreciate your business and understand the frustration. We're currently putting all efforts in fixing the matter. As a small business our self, we understand that every action counts and matters, and the technologies that are by your side should work for you and support you. This is our mission and we will take every step needed to fix the matter and continue to support you in managing your business.

11. K

    kirknilsen October 2, 2019, 12:12

    ★★★★★ 1.0 Unpublished

    FRAUD

    Site said there were ZERO % taken from your credit transactions, just pay for the plan. I paid for the plan and am now getting a larger percentage taken from my payments than paypal was charging!! In response to your response : When signing up for the wix business plan, ABSOLUTELY NO WHERE did it state I would recieve fees from the third party payment processor. Wix and friends made it APPEAR as if wix stores themselves were the processor stating a zero percent fee. Be up front open and honest with your clients, you are completely disrespectful greedy con artist snakes. I own a business and am 100% up front about my pricing. I do not lie and trick my clients into giving my friends companies money while pretending it is all done through my business. Will never be doing business with you again and will ensure no one else does. Big mistake.

    Stored reply

    1. ReplyJanuary 6, 2020, 19:09

       Hi there, Thank you for your review and sorry about the misunderstanding here. vCita is not a payment processor: we integrate with Paypal, Stripe and Square to funnel payments through your chosen payment processor. While vCita does not charge any fees, you will still pay the fees charged by your payment processor. To learn more, please take a look at this article from our help center: https://support.vcita.com/hc/en-us/articles/227896088-Does-vCita-Charge-Transaction-Fees- - vcita Team

12. T

    tillnow1 August 29, 2019, 12:21

    ★★★★★ 1.0 Unpublished

    Stay away, they are thieves

    I thought how easy use wix payments....... not they are horrible if you expect it to work think again. Then when it dose I had a charge back never sent a email a call nothing until they sent me a email saying my payment account was closed. I emailed them because they don’t allow phone calls I was told by wix. Well I have emailed them 2 times and that takes 2 days for a response normally avoiding the answer. End of the story the refunded the customer and say it has been to long now for me to do anything about it I lose the money customer Keeps there product and I have a website that didn’t work now. If you want to keep you business running and your money in your pocket stay away from this horrible company

    Stored reply

    1. ReplyAugust 29, 2019, 16:11

       Hello there, Thanks so much for contacting us and I do apologize for your troubles with Wix. While we do not handle the payment processing with Wix, we're always happy to assist with our website widgets and other scheduling and CRM capabilities over at vCita. Definitely feel free to contact us here: https://www.vcita.com/contact Again, we apologize for the trouble. Let us know how we can assist! Thank you, -vCita Support

13. K

    kassfraser June 21, 2019, 08:54

    ★★★★★ 1.0 Unpublished

    Really glad I've read the reviews here

    Stored reply

    1. ReplyJune 21, 2019, 14:09

       Hi there, Sorry to hear you weren't satisfied with your experience with vCita. Do let us know if there's anything we can do to make this right by submitting a request at https://www.vcita.com/contact. - vCita Support Team

14. S

    suppliercollc May 7, 2019, 01:37

    ★★★★★ 1.0 Unpublished

    first.

    after I read the first comment about there maybe being a 29.99 charge, Im now hesitant to use this system. I will be looking around now

    Stored reply

    1. ReplyMay 7, 2019, 07:50

       Hi! Thank you for your feedback! I really think you'd benefit from a call with one of our business consultants who could take you through the many features and options within our software. You can schedule a free demo with us (https://live.vcita.com/site/vcita.sales/online-scheduling?service=a99f07563a8ce480&s=cs).

15. H

    home2homes May 6, 2019, 19:20

    ★★★★★ 1.0 Unpublished

    This is actually a fraud. No one can actually make a payment on this App

    This is actually a fraud. No one can actually make a payment on this App unless you pay a minumum of $29 per month. You set-up everything and it looks like its working. But the payment form is not actually enabled. It took me online chat and two emails for them to finally be honest. I can't why they are not honest up front rather than waste people's time. Its deceptive and dishonest. This is the email from the company- You need to purchase a minimum of the Essentials Account, which is $29/Mo. and you may get 20% off if you pay annually. When the person making the payment fills in their Name, and email, (MINIMUM DATA) to start, the vCita system creates a client card. YOU are the one that decides how much information you want from them up-front when you design the INTAKE CARD. My suggestion is that you take advantage of our Business Package Promo. With that, you pay $59.00. I can then GIVE you the second month FREE. Then you get a Professional to do an On-Boarding with you and not only ensure you are up and running quickly, but then show you functionality that is NOT apparent in the trial, but very helpful in growing your business. Cheers!

    Stored reply

    1. ReplyJanuary 6, 2020, 19:16

       Hi there, Thank you for your review. At the time of reviewing, our free payments plan allowed you to accept up to $300 in payments per month without a paid subscription. In response to popular request, vcita now offers a payment button plugin for Wix which allows you to accept unlimited payments without a paid subscription. You can learn more about our subscription options here: https://www.vcita.com/pricing - vcita Team

16. C

    coachketihgrainger April 6, 2019, 20:48

    ★★★★★ 1.0 Unpublished

    what are the fees

    I see there is a paid plan and a free plan. However I would like to know if there are additional fees per transaction? And what ACH if any is this run on eg Stripe?

    Stored reply

    1. ReplyApril 7, 2019, 09:19

       There are no additional transaction fees in vCita. The only fees are from the gateway you use such as PayPal or Stripe.

17. C

    creativemadu December 30, 2017, 23:20

    ★★★★★ 1.0 Unpublished

    hi

    is this app available for sri lanka?

    Stored reply

    1. ReplyDecember 31, 2017, 18:21

       Hi there. The vCita browser version and mobile should be available to you. If there are any problems with it please do not hesitate to contact us through your vCita account with more information so that we may assist. Kind regards,

18. A

    ajtodogan June 14, 2017, 14:28

    ★★★★★ 1.0 Unpublished

    What about for TURKEY?

    Can I use this for Turkey?

    Stored reply

    1. ReplyJuly 10, 2017, 22:33

       I went to check Stripe.com and found the current list of accepted currencies here: https://stripe.com/docs/currencies - it looks like they are accepting Turkish Lira, TRY. If you're having any issues with the deployment for payment processing, you may want to open a ticket directly with Stripe.com. If there's a problem in our interface, please contact our Support team directly by selecting "Help" from the upper right of your vCita dashboard, then "Contact Us" in the fly-out help menu.

19. P

    puhovandrew March 2, 2017, 13:14

    ★★★★★ 1.0 Unpublished

    Как оплачивать в России?

    Не могу понять - как добавить оплату по картам для России? Для регистрации на данных сайтах нет такого варианта и пишет, что они тут не работают! Как быть?

    Stored reply

    1. ReplyAugust 2, 2017, 13:27

       Hi There. We currently supported payments for RUB through PayPal. You can define that and your PayPal gateway through settings > payments. Kind regards, Всем привет. В настоящее время мы поддерживаем платежи за RUB через PayPal. Вы можете определить это и свой шлюз PayPal через настройки> платежи. С уважением,

20. M

    magobracelet February 12, 2017, 23:04

    ★★★★★ 1.0 Unpublished

    Online Ödeme

    Neden kredi kartı ile ödeme alamıyorum ? Sanal mağaza'da online ödeme sistemi olmalıdır. Eğer siz yapamıyorsanız dışarıdan entegre yapabilmeyi açmanız gerekiyor. Ben Kredi kartı ile online ödeme almak istiyorum. Lütfen yardımcı olunuz.

    Stored reply

    1. ReplyAugust 2, 2017, 13:29

       Hi there. Our payment gateways are PayPal and Stripe. Both are unfortunately not supported in Turkey at the moment. Kind regards, Merhaba. Ödeme ağ geçitlerimiz PayPal ve Şerittir. Her ikisi de maalesef Türkiye'de şu anda desteklenmiyor. Saygılarımla,

21. V

    visasur February 10, 2017, 14:45

    ★★★★★ 1.0 Unpublished

    morocco payment

    Hello, the app suports payments to Moroccan Dirham (Mad) ? Thx

    Stored reply

    1. ReplyAugust 2, 2017, 13:23

       Hi, sorry for the late reply. At the moment we unfortunately do not support this currency.

22. S

    saketmalpani1 November 12, 2016, 12:11

    ★★★★★ 1.0 Unpublished

    PLEASE UPLOAD A VIDEO ABOUT HOW TO USE IT

    Stored reply

    1. ReplyNovember 14, 2016, 19:17

       Hello! Our team is working on this! Please feel free to use the Help button at the top of your screen to see the videos we currently have available. If you have specific questions please reach out to our support team using the Contact Us button inside your vCita Dashboard.

23. T

    tshipa February 25, 2016, 08:29

    ★★★★★ 1.0 Unpublished

    Question Does it support ZAR Southafrican Rand

    Stored reply

    1. ReplyFebruary 26, 2016, 23:46

       Thank you for reaching out to vCita! We do support ZAR South African Rand currency. You will need to sign up for a Stripe account to accept payments through vCita using this currency. Please note that PayPal does not accept payments in ZAR through our site currently as they only accept it for goods and not for services. Please contact us athttps://www.vcita.com/about/contact_us if you have any additional questions.

24. E

    essentials1 January 2, 2016, 11:57

    ★★★★★ 1.0 Unpublished

    Question - payment limits

    How does your payment limit calculator work? We will need to accept payments 4x per year for an event, probably for 1-2 months prior to the event. During those months, we likely will have > Chf 300 in payments to accept--so the Free version will not work for us. During the other months, we will not receive payments. So, is it possible to set up the Free version on our website and use Premium only during the months we actually expect payments? Thanks for your help.

    Stored reply

    1. ReplyJanuary 5, 2016, 20:13

       Thank you for your feedback. Our free version does have a limit of $300 per month in your local currency, however we do offer month-to-month plans that do not have a payment limit (monthly plans start at $17.90 USD per month). To determine which plan is right for you, we recommend speaking to our sales team. They can be reached at 855-824-8244 or via the link here: https://www.vcita.com/about/contact_us

25. S

    sinausoentono November 17, 2015, 18:35

    ★★★★★ 1.0 Unpublished

    currencies

    Not complete currencies

    Stored reply

    1. ReplyNovember 18, 2015, 08:36

       Thank you for your feedback. We currently support more than 25 currencies including: USD, CAD, EUR, GBP, CHF, AUD, NZD, ILS, JPY, NOK, SEK, MXN, DKK, HKD, SGD, PLN, HUF, CZK. Please let us know which currency you find missing, and if it's supported by PayPal or Stripe we will gladly add it.