Wix FAQ
By Wix
- Suspicious review pattern
- Suspicious unpublished review pattern
Product media
Screenshots
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Overview
About this App
Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.
What the listing highlights
- Help visitors find info faster by creating helpful Q&As and organizing them into categories
- Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
- Save time and effort by using AI to automatically generate questions and answers
- Boost engagement by adding media to your FAQs like images, videos, social media posts and more
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −2 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 2 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.Stored publication state
Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 1,160 84.92%
- Unpublished
- 206 15.08%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 4 of 238 stored published 5★ Reviews.
- 4 1.68%
- Very suspicious 4 of 238 stored published 5★ Reviews.
- 4 1.68%
- Extremely suspicious 1 of 238 stored published 5★ Reviews.
- 1 0.42%
- Suspicious unpublished 12 of 1,366 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 12 0.88%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 108
- Peak Review month
- Feb 2022 · 119
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2017 | 40 | 6 | 6 | 9 | 10 | 9 | 0 | 0 | 0 | 1 | 3 |
| Aug 2017 | 38 | 9 | 3 | 8 | 6 | 12 | 0 | 0 | 0 | 2 | 1 |
| Sep 2017 | 48 | 5 | 10 | 8 | 8 | 17 | 0 | 0 | 0 | 2 | 49 |
| Oct 2017 | 22 | 4 | 1 | 4 | 4 | 9 | 0 | 0 | 0 | 1 | 1 |
| Nov 2017 | 34 | 6 | 10 | 6 | 4 | 8 | 0 | 0 | 0 | 0 | 3 |
| Dec 2017 | 24 | 6 | 2 | 8 | 3 | 5 | 0 | 0 | 0 | 0 | 4 |
| Jan 2018 | 22 | 6 | 4 | 7 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2018 | 20 | 5 | 3 | 7 | 2 | 3 | 0 | 0 | 0 | 0 | 7 |
| Mar 2018 | 18 | 5 | 3 | 4 | 1 | 5 | 0 | 0 | 0 | 0 | 1 |
| Apr 2018 | 13 | 4 | 2 | 1 | 2 | 4 | 0 | 0 | 0 | 1 | 26 |
| May 2018 | 28 | 6 | 4 | 10 | 3 | 5 | 0 | 0 | 0 | 0 | 1 |
| Jun 2018 | 13 | 1 | 5 | 3 | 1 | 3 | 0 | 0 | 0 | 0 | 7 |
| Jul 2018 | 15 | 2 | 3 | 6 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2018 | 12 | 2 | 3 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2018 | 15 | 3 | 3 | 5 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 8 | 2 | 1 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 19 | 1 | 7 | 3 | 3 | 5 | 0 | 0 | 0 | 0 | 2 |
| Dec 2018 | 5 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 10 | 1 | 2 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2019 | 11 | 3 | 0 | 3 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2019 | 7 | 0 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2019 | 11 | 2 | 3 | 2 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2019 | 9 | 0 | 1 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2019 | 8 | 0 | 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 10 | 3 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 7 | 0 | 0 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 6 | 0 | 1 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2019 | 9 | 0 | 2 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 10 | 1 | 2 | 2 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 1 | 0 |
| Feb 2020 | 15 | 1 | 0 | 3 | 7 | 4 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 10 | 0 | 1 | 4 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 17 | 1 | 5 | 3 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 42 | 2 | 2 | 6 | 6 | 26 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 18 | 3 | 5 | 3 | 1 | 6 | 0 | 0 | 0 | 0 | 2 |
| Jul 2020 | 14 | 3 | 3 | 2 | 5 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 13 | 1 | 3 | 3 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 18 | 1 | 1 | 2 | 9 | 5 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 15 | 1 | 1 | 3 | 4 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 19 | 3 | 2 | 3 | 3 | 8 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 14 | 2 | 2 | 3 | 3 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 12 | 5 | 1 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 1 |
| Feb 2021 | 14 | 2 | 1 | 5 | 3 | 3 | 0 | 0 | 0 | 1 | 33 |
| Mar 2021 | 17 | 6 | 1 | 1 | 2 | 7 | 0 | 0 | 0 | 0 | 1 |
| Apr 2021 | 12 | 4 | 2 | 2 | 2 | 2 | 0 | 1 | 0 | 0 | 0 |
| May 2021 | 15 | 3 | 0 | 3 | 6 | 3 | 1 | 0 | 0 | 0 | 1 |
| Jun 2021 | 17 | 6 | 2 | 3 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 12 | 2 | 0 | 6 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2021 | 8 | 1 | 3 | 1 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
| Sep 2021 | 12 | 7 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2021 | 15 | 5 | 0 | 3 | 3 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2021 | 14 | 3 | 1 | 1 | 5 | 4 | 0 | 0 | 0 | 0 | 0 |
| Dec 2021 | 9 | 3 | 0 | 1 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 75 | 15 | 1 | 2 | 13 | 44 | 0 | 0 | 0 | 0 | 54 |
| Feb 2022 | 119 | 10 | 2 | 4 | 18 | 85 | 1 | 0 | 0 | 1 | 0 |
| Mar 2022 | 61 | 7 | 2 | 1 | 7 | 44 | 0 | 0 | 0 | 0 | 0 |
| Apr 2022 | 19 | 4 | 1 | 2 | 2 | 10 | 1 | 0 | 0 | 0 | 0 |
| May 2022 | 11 | 1 | 0 | 0 | 3 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jun 2022 | 11 | 3 | 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 6 |
| Jul 2022 | 5 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Aug 2022 | 9 | 2 | 0 | 1 | 1 | 5 | 0 | 0 | 1 | 0 | 1 |
| Sep 2022 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2022 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2022 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 6 | 2 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Jun 2023 | 6 | 3 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 3 | 0 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 4 | 1 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2024 | 3 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 5 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 3 | 0 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 5 | 4 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 |
| Jun 2024 | 4 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 3 | 2 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
| Aug 2024 | 6 | 3 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 7 | 1 | 2 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 4 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 5 | 3 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 2 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 5 | 0 | 1 | 0 | 5 | 0 | 1 | 0 | 0 | 0 |
| Mar 2025 | 8 | 3 | 1 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 5 | 0 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 5 | 2 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 13 | 3 | 0 | 1 | 4 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 11 | 1 | 0 | 1 | 3 | 6 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 5 | 1 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 6 | 0 | 1 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 4 | 1 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 2 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- eveline650
Small hick-ups, but overall good.
I see users complain about social icons not being able to be removed and layouts not being adjustable. No worries, alle that can be adjusted in the settings: just go to Display > Social sharing and to Design to changes the boxes to lines and edit font(size). Only problem I had was when editing the translations, the answer in the main language did not show up in the translation module. I copied all answers to Word and translated from there. Copy/paste, done.
- assisisoftware
UI works well, but could use better format options. API renders only draftjs.
Straighforward. Can embed links and media. But for API users... The Wix FAQ App V2 Question Entries API accepts richContent and plainText as answer formats per the schema, but the FAQ widget only renders draftjs. The API silently saves the other formats without error, leaving entries that exist in the data store but display as blank answers on the live site. Either reject the unsupported formats at write time, or make the widget render what the API accepts.
- hakim548
It Does the Job
Ok I get why everyone is hating on this app. The simple reason is that it appears on your homepage and you can't remove it. All you have to do is cut: Ctrl + X (Windows) or Cmd ⌘ + X (Mac), and then paste: Ctrl + V (Windows) or Cmd ⌘ + V (Mac) it on the page you want to put it on.
- tavarestattoo
Works fine
- ruslanlaman
Wix FAQ - Design Settings
I'm having trouble with the spacing between the title and questions in the mobile version of the Wix FAQ app. I've tried adjusting the spacing, indents, and heading alignment, but it didn't help. It looks like this is a technical issue, which I can show in a screenshot. Or could you please tell me how to adjust it so it's not so big? The FAQ block (questions and answers) is currently compressed and aligned to the left, and I'm unable to center or properly align it. I've tried various settings within the editor, but nothing has helped. How can I resolve this problem?
- pierredelaville88
Fonctionne très bien mais pas SEO friendly
Le Widget fonctionne très bien, facile à utiliser, bonne gestion de plusieurs catégories de FAQ et leur affichage sur différentes pages, design personnalisable, super à ce niveau. Seul bémol, le widget est intégré en Iframe, absent du DOM principal, donc les questions en titres Hn ne sont pas accessibles par un crawler, donc aucun intérêt SEO malheureusement. Bien dommage pour un Widget Wix. 4 étoiles donc parce que à part ça il est très bien fait.
- gina782000
Works well
It works fine. It looks great on my website. The only thing that does not appear to be customizable is the line spacing. Technically, if I increased the FAQ widget font to match the site of the website font, the text would literally touch the line of text above and below it. Other than that, it's good.
- benpanico6
Great but limited functionality
I use this app on many of my sites, and I like how simple it is. Unfortunately, I wish I could link to categories, not just individual questions. I can't even figure out how to do it myself since there is no velo support for this.
Hi, thank you for reaching out and sharing your feedback. We will take it into further review and consideration.
- emmanuelajako46
Great App for adding FAQs to Site with ease
The app is Great as it provides an easy method to create Faqs for Sites I gave it a 4 star rating only because it takes a little bit long to load like 5-10seconds Might not seem like much but could affect site loading speed, I think it needs more optimization, other than that it is a great App from the Wix team, Also would love to have an option to add custom icons to the open and close buttons
Thank you for your review and the insightful feedback!
- oliverbervoets
Good FAQ App with Helpful Support
After using the Wix FAQ app, I found it easy to set up and customize, fitting well with my website. I did have an issue with content not updating correctly in different languages, but it was resolved quickly. The customer service was responsive and helpful. Overall, the app has improved my site's user experience with a clear and organized FAQ section. I recommend it to anyone needing a reliable FAQ solution.
Thank you for your great review!
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.