App Market Index

Wix FAQ

By Wix

Create collapsible FAQs for your site visitors

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • App dependencies with checkout app-dependencies-with-checkout
  • Free Apps free-apps Visible
  • supported by wix studio supported-by-wix-studio
  • Random Test random-test
  • App Dependencies app-dependencies
  • Site Design site-design
  • Hipaa Supported Apps hipaa-supported-apps Visible
  • Business Tools business-tools
  • supported by editorx supported-by-editorx
  • Made by Wix made-by-wix Visible
App Market Index analysis
  • Suspicious review pattern
  • Suspicious unpublished review pattern
9 matching reviewers
Rating
Pricing Free
Marketplace Currently listed

Overview

About this App

Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.

What the listing highlights

  • Help visitors find info faster by creating helpful Q&As and organizing them into categories
  • Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
  • Save time and effort by using AI to automatically generate questions and answers
  • Boost engagement by adding media to your FAQs like images, videos, social media posts and more

Developer-written tags

  • dropdown
  • q&a
  • wix faq
  • faqs
  • questions

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    20.5% 238 reviews
  2. 4 stars
    12.1% 140 reviews
  3. 3 stars
    17.8% 207 reviews
  4. 2 stars
    17.8% 207 reviews
  5. 1 star
    31.8% 369 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
998
Median first reply
3.6 days
P75 first reply
11.6 days

Stored publication state

Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
1,160 84.92%
Unpublished
206 15.08%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Very suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Extremely suspicious 1 of 238 stored published 5★ Reviews.
1 0.42%
Suspicious unpublished 12 of 1,366 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
12 0.88%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
108
Peak Review month
Feb 2022 · 119

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious4 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious4 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious1 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished12 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished206 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

  1. olav59
    1.0 Unpublished

    ALL MY ANSWERS WHERE GONE

    After hours of work and seeing it online at my site. Next time i logged in, everything was empty! Holy fuck, what a waste of time and crappy shit this WIX.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, we apologize for the temporary inconvenience.

  2. castleoftruth
    1.0 Unpublished

    STOPPED WORKING

    Was a good app but started playing up, feeding information live skipping Publish step, then all my data disappeared. Developers responded that they restored data but it is still missing. It was a good app now its just crap.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, all your content is restored and the app appears on your site. We are now rolling out a new improved version, we apologize for the temporary inconvenience.

  3. mmosawi898
    1.0 Unpublished

    Complete rubbish.

    I checked today and EVERYTHING I wrote in the FAQs disappeared. No problem, I wrote it all again but now whenever I go on my site it automatically scrolls down to the FAQ after a few seconds and has some animation I didn't even ask for. Fix your shit wix, I don't want my site like this just fix it. Very dissapointed.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, all your content is restored. We apologize for the temporary inconvenience.

  4. expressivewebsites
    1.0 Unpublished

    Looks nice, but dysfunctional.

    It seemed a promising App, but, it is slow to load, and sometimes gives an error message. Bye bye dysfunctional beauty.

    Stored reply

    1. Reply

      Thanks for your feedback. The issue was fixed.

  5. chrischicoine
    1.0 Unpublished

    limited

    Stored reply

    1. Reply

      Thanks for your feedback. New version coming will have much more options.

  6. foxscheme
    1.0 Unpublished

    Doesn't work

    Stored reply

    1. Reply

      Thank you for your feedback. Please contact our Customer Care team at http://wix.com/contact ​with more details so we can investigate.

  7. lissy39
    1.0 Unpublished

    Doesn't work

    Trying to use the app in Chrome, but only the first question is toggling open, while the rest of the questions remain unclickable (even after turning off the toggle for seeing one question at a time). I understand having a bug, but unfortunately there is no documentation for troubleshooting this problem, so I have no way of knowing how to fix it!

    Stored reply

    1. Reply

      Thank you for your feedback. Please contact our Customer Care team at http://wix.com/contact ​with more details so we can help.

  8. reginabindao
    1.0 Unpublished

    F&Q

    The questions and answers are not shown when I select the preview button.

    Stored reply

    1. Reply

      Thanks for your feedback. This issue was fixed.

  9. baginski
    1.0 Unpublished

    doesn't work at all not loading

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seemed you removed the app so we can't investigate. Please contact support@wix.com with more details so we can assist.

  10. info799970
    1.0 Unpublished

    The Fan resets the position

    Stored reply

    1. Reply

      Thank you for your feedback. Not sure we understand your problem with the app, please contact support@wix.com with more details so we can investigate and help.

  11. pplawner
    1.0 Unpublished

    It does not update the FAQs, even though I published, and with no warning

    Very frustrating experience. Without telling me anything, the site does not publish my added FAQs, and does nor remove my deleted ones. Good I am checking manually and see an issue. What else it is not doing or doing, without telling me?

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience

  12. ezarcodesign
    1.0 Unpublished

    APP is not working

    it says that "Wix FAQ is undefined" visit this link for reference: https://ezarcodesign.wixsite.com/chardonneret/customer-service

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  13. dentalleads
    1.0 Unpublished

    When is this app going to be stable??!

    Seriously.. When will this application be stable.. It has great potential, but it's just crazy buggy for months now.. Please work on this Wix.

    Stored reply

    1. Reply

      Thank you for your feedback. We'll be improving this app real soon.

  14. soaps61
    1.0 Unpublished

    difficult to use

    I am disappointed in this website builder. It's doesn't function as promised . I can not edit or add a FAQ I allowed pop up as instructed and still can get anything done. I think its poor that i have to upgrade to get support via chat. This site is not for someone with little IT skills

    Stored reply

    1. Reply

      Thank you for your feedback. Hope the Wix FAQ app works great for you.

  15. dominicarewa4
    1.0 Unpublished

    This app doesnt duplicate and can't be moved to another page!

    Very annoying. I spent the better half of an hour populating this FAQ app, only for me to figure out that once populated it can't be copied or duplicated or moved to another page! Come on WIX! This is basic.

    Stored reply

    1. Reply

      Thank you for your feedback. The issue was fixed, please try again. If you still encounter issues please contact support@wix.com with more details so we can assist.

  16. saumya60
    1.0 Unpublished

    App shows code

    This app shows code in the answer section" <giv></giv>" Everytime I saved my page this code shows up.

    Stored reply

    1. Reply

      Thank you for your feedback. The issue was fixed. Please try again

  17. mariamarafa1
    1.0 Unpublished

    Doesn't work most of the time

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  18. marechalelodie5
    1.0 Unpublished

    not working

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  19. nextwaveservices
    1.0 Unpublished

    This app is broken.

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  20. socialmediamarketi32
    1.0 Unpublished

    Wiz FAQ Not working

    Please help us restore wix faq. It's not working on our website now.

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist. If you're happy with the app we'd love it if you could update your rating in the App Market.

Plan comparison

Pricing & Plans

Free

Detailed plan information is not available for this App.

Displayed prices include tax where supplied.