Wix FAQ

By Wix

Create collapsible FAQs for your site visitors

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • App dependencies with checkout app-dependencies-with-checkout
  • Free Apps free-apps Visible
  • supported by wix studio supported-by-wix-studio
  • Random Test random-test
  • App Dependencies app-dependencies
  • Site Design site-design
  • Hipaa Supported Apps hipaa-supported-apps Visible
  • Business Tools business-tools
  • supported by editorx supported-by-editorx
  • Made by Wix made-by-wix Visible
App Market Index analysis
  • Suspicious review pattern
  • Suspicious unpublished review pattern
9 matching reviewers
Rating
Rated 2.72 out of 5 from 1,161 reviews.
Pricing Free
Marketplace Currently listed

Overview

About this App

Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.

What the listing highlights

  • Help visitors find info faster by creating helpful Q&As and organizing them into categories
  • Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
  • Save time and effort by using AI to automatically generate questions and answers
  • Boost engagement by adding media to your FAQs like images, videos, social media posts and more

Developer-written tags

  • dropdown
  • q&a
  • wix faq
  • faqs
  • questions

Reviews

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
Rated 2.72 out of 5 from 1,161 reviews.
  1. 5 stars
    20.5% 238 reviews
  2. 4 stars
    12.1% 140 reviews
  3. 3 stars
    17.8% 207 reviews
  4. 2 stars
    17.8% 207 reviews
  5. 1 star
    31.8% 369 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
998
Median first reply
3.6 days
P75 first reply
11.6 days

Stored publication state

Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
1,160 84.92%
Unpublished
206 15.08%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Very suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Extremely suspicious 1 of 238 stored published 5★ Reviews.
1 0.42%
Suspicious unpublished 12 of 1,366 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
12 0.88%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
108
Peak Review month
Feb 2022 · 119

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious4 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious4 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious1 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished12 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished206 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

  1. kerniwhyte
    1.0

    NOT VISIBLE WHEN INTEGRATED

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  2. lnielsenau
    1.0

    Too limited

    The boxes are way to big - doesn't do much good guys.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  3. jonathanyoung123
    1.0

    Barely adequate

    The design format is non adjustable. Boxes are way too big. And you can't delete any of the social media icons, that just galactically stupid. I don't use them so they are stuck there looking ugy.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  4. artreachtoronto
    1.0

    Doesn't work if FAQs are used multiple times across site

    We have several different pages with this FAQs app on it, and while it functioned fine for years, will now show FAQS results from different pages if using the search function. Contacted support for over two months, and was just told that this is now expected behaviour, even though it means that incorrect information might be presented to site users. Really disappointed in this

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  5. josephcaraccio
    1.0

    Useless

    It ads a section to your homepage. You can't really move it and the options are extremely restrictive.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  6. jackson8278
    1.0

    Terrible

    Way to complex for what it is. Do not waste you time.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  7. saniok6666
    1.0

    Приложение мусор

    Данное приложение бесполезное, оно не отправляет данные вопрос ответ в микроразметку JSON-LD., а это основное для чего вообще нужен FAQ на сайте, от него получается совершенно нет толку, позже я его снесу.

    Other reviews by this reviewer2 total

    3 reviews across 3 apps 0 unpublished

    1. Wix StoresSame developer
      1.0

      Developer: Wix

      Заголовок: Wix Stores — это бетонная стена для SEO и международного бизнеса

    2. Wix MultilingualSame developer
      3.0

      Developer: Wix

      Crooked SEO

  8. gdfuhk
    1.0

    How can I place the FAQ to the site of interest?

    When I add a FAQ form to my website, it defaults to displaying on the homepage as a blank form with three empty collapsible boxes. How can I link the FAQ I created in the Wix editor to a specific page on the website?

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  9. C2CC33
    1.0

    Terrible

    Don't download

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  10. stagingnotlive
    1.0

    Broke my site

    After installing this, it isn't working on a desktop view and it also broke my mobile site. Download at your risk.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  11. zackdirtstone
    1.0

    Random information out of nowhere.

    Doesn't read your site, just pulls information from nowhere. Just drops on to the site pages and doesn't move or hide. It just covers the page, even better I created a FAQ and it matches the questions, but not my answers. You can't edit the links added to the answers and no actual people to help. AGAIN AI is a total misinform generating joke.

    Other reviews by this reviewer3 total

    4 reviews across 4 apps 1 unpublished

    1. 1.0

      Developer: Marketing & SEO Tools

      Scam

    2. 5.0

      Developer: Marketing & SEO Tools

      little confusing for a newbie

    3. 1.0

      Developer: rankingCoach

      Unpublished

      Erases online progress.

  12. xbrefoods
    1.0

    Very Slow

    Opening very slow in desktop as well as in mobile.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  13. paolojduarte
    1.0

    This is awful

    How the f**k is this the best option you have for a FAQ widget? There are random social media icons present and no way of removing. Unless there is a toggle somewhere far removed from here, similar to your forms, there is no way of removing these and this is taking too much time. It's now easier to vibe code an entire site than design with a template on wix. Insane.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  14. jordan18403
    1.0

    Don't waste your time.

    About as unresponsive as it gets. Mobile breakpoint looks like it has 150 px of padding on one side, adjustments don't stick after publishing, font sizes are different on the published site. It's just all around trash. Support is unwilling to help.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  15. aileen688
    1.0

    Wix is only good looking for beginner but lots of bugs

    It's horrible; it won't crawl by Google properly by default, and you have to keep refreshing or complain to them to fix the bugs, and also it won't display what I asked for.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  16. luis206
    1.0

    Bloats HTML for Site

    This app executes well in theory, but it bloats HTML for the page you place it on, because it renders all of the FAQ sections on any page you place it on. In the end, you also end up with duplicate content issues, because the content is hidden but still reflected on the backend. Tried contacting Wix about the issue, they said that a solution was going to be de-listing a page and not allowing it to show up on google. They said it would still be live but it wouldn't rank on google. That's not an option as I have the FAQ on all of my category pages. Which means I would have to remove those pages from google to fix the issue. Instead, I am manually making an FAQ section with text boxes to make sure that only what I want per page/category shows up on google. Otherwise, I have tons of bloated HTML and duplicate content. I would not recommend this app to anyone.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  17. grethe883
    1.0

    Do not install!

    Despite the poor reviews, i decided to test it out... i shouldent have... it immediatly messed up my site and moved things in the wrong position. Thankfully i was able to restore it.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  18. anisits
    1.0

    FAQ does not get displayed

    I added the FAQ app to my website. It doesn't get displayed neither in preview nor on the website. I did everything the support AI told me to do and it still did not work. Very frustrating.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  19. cfcmarco
    1.0

    App não aparece no site publicado

    O app não aparece no site publicado. No meu editor o app aparece, mas não aparece em visualizar e no site publicado. Instalei e reinstalei diversas vezes e não funcionou.

    Stored reply

    1. Reply

      Olá, obrigado pelo seu feedback. Tivemos um problema técnico com as Perguntas Frequentes, que já foi resolvido. Desinstale o aplicativo e instale-o novamente. Ele deverá funcionar corretamente. Informe-nos se ainda estiver com problemas.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  20. xeniashek
    1.0

    Why delete the added FAQ on the website after the update???

    So, Wix decided to update the layout of the FAQ app, and the plugin is just gone from the website? REALLY? Now I have to re-add the plugin to all the pages where this FAQ plugin was included. AMAZING! P.S. FIXED the issue means bringing back the old version of Wix FAQ? And then removing the plugin from all pages where it was installed. That's what you call FIXED?

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

Plan comparison

Pricing & Plans

Free

Detailed plan information is not available for this App.

Displayed prices include tax where supplied.