Wix FAQ

By Wix

Create collapsible FAQs for your site visitors

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • App dependencies with checkout app-dependencies-with-checkout
  • Free Apps free-apps Visible
  • supported by wix studio supported-by-wix-studio
  • Random Test random-test
  • App Dependencies app-dependencies
  • Site Design site-design
  • Hipaa Supported Apps hipaa-supported-apps Visible
  • Business Tools business-tools
  • supported by editorx supported-by-editorx
  • Made by Wix made-by-wix Visible
App Market Index analysis
  • Suspicious review pattern
  • Suspicious unpublished review pattern
9 matching reviewers
Rating
Rated 2.72 out of 5 from 1,161 reviews.
Pricing Free
Marketplace Currently listed

Overview

About this App

Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.

What the listing highlights

  • Help visitors find info faster by creating helpful Q&As and organizing them into categories
  • Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
  • Save time and effort by using AI to automatically generate questions and answers
  • Boost engagement by adding media to your FAQs like images, videos, social media posts and more

Developer-written tags

  • dropdown
  • q&a
  • wix faq
  • faqs
  • questions

Reviews

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
Rated 2.72 out of 5 from 1,161 reviews.
  1. 5 stars
    20.5% 238 reviews
  2. 4 stars
    12.1% 140 reviews
  3. 3 stars
    17.8% 207 reviews
  4. 2 stars
    17.8% 207 reviews
  5. 1 star
    31.8% 369 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
998
Median first reply
3.6 days
P75 first reply
11.6 days

Stored publication state

Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
1,160 84.92%
Unpublished
206 15.08%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Very suspicious 4 of 238 stored published 5★ Reviews.
4 1.68%
Extremely suspicious 1 of 238 stored published 5★ Reviews.
1 0.42%
Suspicious unpublished 12 of 1,366 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
12 0.88%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
108
Peak Review month
Feb 2022 · 119

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious4 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious4 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious1 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished12 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished206 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

  1. kevinsharp
    3.0

    Improvement suggestion

    Would be better if you could have multiple instances, e.g. one per product or service, rather than having to rely on tabs to separate topics

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  2. bonniele1
    3.0

    Not ideal!

    It looks good. But I am deleting due to java script issues, oversized html and other issues which I am only discovering now after weeks of customisation etc... I have on my main page and 3other pages to try and reduce content on a single page but that's just made it worse I think... Will be going back to the old fashioned route!

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  3. vaporamas
    3.0

    It's okay.

    No way to take of the stupid social sharing buttons. Not a lot of customizability. Other than it works ok.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  4. kymtsunying
    3.0

    Need improvement

    Wix FAQ isn't publishing the changes, even after multiple saving, publishing, refreshing and only starts working again after removing and re-adding the app.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  5. tkasella
    3.0

    It's okay. I wish it had more functionality

    I wish I could change the background color; it would be nice to be able to easily change the order of the questions: it would also be nice to be able to have links in the answers to help people understand better.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  6. rybleakley7
    3.0

    Good - But Broken

    Does the job well enough, but the bold and italic options for the questions text doesn't seem to be working. A little annoying as the rest of my site text is bolded and its throwing the overall design off. Please fix! Then It would be 5 stars.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  7. israelrenov
    3.0

    Un petit souci

    Je veux l'installer LE FAQ dans une autre page et quand je l'installe je trouve le menu de la page précédente est-ce que on l'utilise une seule fois où est-ce qu'on j'ai plusieurs fois

    Other reviews by this reviewer1 total

    2 reviews across 2 apps 0 unpublished

    1. 5.0

      Developer: ANTDIY

      Je viens de l'installer

  8. marykelouwphysio
    3.0

    Super slow loading

    Had to uninstall it - it takes forever to load on the website - looks like there's no content. Even worse on mobile than desktop and I have fast internet. Can't imagine what it would be like for someone on a slow connection. Otherwise I really liked it.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  9. biblerelated
    3.0

    Loads very slowly when you have lots of Q&A's

    Stored reply

    1. Reply

      Hi, thank you for reaching out. One of our Customer Care representatives will be in touch with you regarding this issue.

    Other reviews by this reviewer1 total

    2 reviews across 2 apps 0 unpublished

    1. 4.0

      Developer: Web-Stat

      Great App

  10. shootlab
    3.0

    Delay in opening is annoying

    Quite a nice app in general but the delay in opening makes it really annoying to work with. As others have had the same issue I hope this will be addressed and fixed quickly

    Stored reply

    1. Reply

      Hi and thank you for your feedback. We will take it into further consideration.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  11. thienngan0405
    3.0

    Always lost my FAQ

    Why is my FAQ panel always lost even though I saved the web design?

    Stored reply

    1. Reply

      Hi and thank you for reaching out. In order to be able to assist you, we'd like to understand the issue in more detail. I suggest reaching out to our designated Customer Care team through www.wix.com/contact. If you could share more details such as on which page of the site the FAQ disappeared and anything you could share, that would be very helpful.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  12. simrangarments15
    3.0

    So far - too slow when the page is loading

    I finally found a drop down FAQ option on WIX. Great features, although limited designs but fills my needs. The only issue I have that the FAQ section shows up last and takes good 3-5 seconds to load. This is a a problem for my website. I would like to have some suggestions if possible to either improve the speed. I have about 20 questions across 4 categories and I don't want to reduce any more text/questions. If the WIX team themselves can improve the loading speed that would be grateful. Otherwise the app is good to use.

    Stored reply

    1. Reply

      Hi and thank you for reaching out. We will review the issue and get back to you via email.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  13. dzenanarovcanin
    3.0

    Just 1 FAQ per Website possible

    It would be great if it's possible to create 2 or more FAQ on one website.

    Stored reply

    1. Reply

      Hi and thank you for reaching out. If what you are referring to is placing multiple FAQ widgets on different pages, displaying different questions, you can achieve that by following the instructions on this page: https://support.wix.com/en/article/adding-the-wix-faq-app-across-multiple-pages..

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  14. tcvdveen6
    3.0

    Does not support https://schema.org/FAQPage

    Does not support https://schema.org/FAQPage so it's useless.

    Stored reply

    1. Reply

      Hi and thank you for reaching out! Please note that as of August 2022, per the below Google publication: "FAQ rich results are only shown in the Search results for a limited number of well-known, authoritative government and health websites". You can check it out here: https://developers.google.com/search/docs/appearance/structured-data/faqpage.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  15. yagionline
    3.0

    categories not working

    hello sir/madam, Good day! when i am trying to display a particular category on a page, sometimes it shows only that category but when i preview it, all the categories get displayed. please help. I want to display a particular category of FAQs on a particular page. Thank you

    Stored reply

    1. Reply

      Hi and thank you for reaching out! In order to better understand the issue, we would need to examine the site page on which this issue occurs. The best way to do that would be to reach out to our dedicated support staff at www.wix.com/contact, with the description of the issue you are experiencing and specific details regarding the site and the page where this happens. Thank you again!

    Other reviews by this reviewer1 total

    2 reviews across 2 apps 0 unpublished

    1. Wix Online ProgramsSame developer
      4.0

      Developer: Wix

      good app. but how can i import questions for the quiz?

  16. mandy6278
    3.0

    不好用

    不能分別修改成多國語言(後台是共用的),Wix Multilingual 也很難用,還要配合Wix Multilingual才能翻譯很多此一舉。現在有個解決辦法是所有語言所有問題都做在一起,再各別勾選要顯示的項目,可以做,但很麻煩(後台如果可以更清楚的分類管理會更好)

    Stored reply

    1. Reply

      你好,感谢您的评论。如果我理解正确的话,您希望在常见问题解答应用程序中为不同的语言使用不同的背景。我看到您还提供了关于使用Wix多语言功能的其他反馈。为了提交反馈,请在www.wix.com/contact联系Wix客户支持部门。

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  17. companoid
    3.0

    I want to custom the detailed design.

    FAQ app, as like other official apps in Wix, have also limited functions for customizing the interface design. I disappointed about these limitations on Wix's official supporting apps even though some of functions may essential to apply the website.

    Stored reply

    1. Reply

      Hi and thank you for your feedback. We are continuously working on improving these capabilities and very much appreciate you sharing your feedback with us.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  18. luke80209
    3.0

    OK for static FAQ but doesn't provide Structured FAQ Markup

    A very basic FAQ addin, great for static FAQ but doesn't provide Structured FAQ Markup into the page

    Stored reply

    1. Reply

      Hi! Thank you for your feedback. We will take it into consideration and further review. Thanks again for reaching out.

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  19. churchfindsa
    3.0

    Awesome App

    Thank you for this app that does what it was designed to do. Just a few issues that I have experienced with it when setting up my site. 1stly, using the app multiple times on the site has shown problems. Copying and pasting or loading it again is not a problem. The problem is that when the 2nd FAQ is edited it changes the content on the 1st FAQ (vice versa). I noticed others have experienced problems with this and were referred to a Wix article with the solution but the solution offered does not work. Problem persists. 2ndly, the linking functionality for linking the content of the answer to a section does not work, only the web link work well. Again the article/solution provided by Wix help center is incomplete/incorrect. Please check on these articles and assist in resolving these issues. Other than this this app is great and when resolved it gets my 5 stars. Thanks in advance for your help.

    Stored reply

    1. Reply

      Hi and thank you for the great review! Please note that the questions and answers themselves are edited only from the Dashboard page of the FAQ and then inside the Editor, you can decide which questions will appear in which widget (in other words. it's not possible to edit the content from the widget in the Editor, rather only select which questions will appear in it). Therefore, we need more information regarding which change exactly you made and on which pages of the Editor the FAQ widgets are located. Regarding your feedback about linking to section, this functionality is currently not available, but we appreciate your input and we will consider it further. Thank you again for the detailed review!

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

  20. ivanovinvestbg
    3.0

    Working great, but not all the time.

    Stored reply

    1. Reply

      Hi, thank you for your feedback! It would be helpful if you could share more details about which issues specifically you've experienced with the FAQ application, so we can take a deeper look into it. Thank you!

    Other reviews by this reviewer0 total

    1 reviews across 1 apps 0 unpublished

    No other stored Reviews for this reviewer.

Plan comparison

Pricing & Plans

Free

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