Wix FAQ

By Wix

Create collapsible FAQs for your site visitors

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • App dependencies with checkout app-dependencies-with-checkout
  • Free Apps free-apps Visible
  • supported by wix studio supported-by-wix-studio
  • Random Test random-test
  • App Dependencies app-dependencies
  • Site Design site-design
  • Hipaa Supported Apps hipaa-supported-apps Visible
  • Business Tools business-tools
  • supported by editorx supported-by-editorx
  • Made by Wix made-by-wix Visible
App Market Index analysis
  • Suspicious review pattern
  • Suspicious unpublished review pattern
9 matching reviewers
Rating
Rated 2.72 out of 5 from 1,161 reviews.
Pricing Free
Marketplace Currently listed

Overview

About this App

Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.

What the listing highlights

  • Help visitors find info faster by creating helpful Q&As and organizing them into categories
  • Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
  • Save time and effort by using AI to automatically generate questions and answers
  • Boost engagement by adding media to your FAQs like images, videos, social media posts and more

Developer-written tags

  • dropdown
  • q&a
  • wix faq
  • faqs
  • questions

Reviews

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
Rated 2.72 out of 5 from 1,161 reviews.
  1. 5 stars
    20.5% 238 reviews
  2. 4 stars
    12.1% 140 reviews
  3. 3 stars
    17.8% 207 reviews
  4. 2 stars
    17.8% 207 reviews
  5. 1 star
    31.8% 369 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
998
Median first reply
3.6 days
P75 first reply
11.6 days

Stored publication state

Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
1,160 84.92%
Unpublished
206 15.08%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.

Analysis pending coverage

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
108
Peak Review month
Feb 2022 · 119

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Unpublished206 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

Review-pattern Timeline data is pending complete coverage.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

  1. olav59
    1.0 Unpublished

    ALL MY ANSWERS WHERE GONE

    After hours of work and seeing it online at my site. Next time i logged in, everything was empty! Holy fuck, what a waste of time and crappy shit this WIX.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, we apologize for the temporary inconvenience.

  2. castleoftruth
    1.0 Unpublished

    STOPPED WORKING

    Was a good app but started playing up, feeding information live skipping Publish step, then all my data disappeared. Developers responded that they restored data but it is still missing. It was a good app now its just crap.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, all your content is restored and the app appears on your site. We are now rolling out a new improved version, we apologize for the temporary inconvenience.

  3. mmosawi898
    1.0 Unpublished

    Complete rubbish.

    I checked today and EVERYTHING I wrote in the FAQs disappeared. No problem, I wrote it all again but now whenever I go on my site it automatically scrolls down to the FAQ after a few seconds and has some animation I didn't even ask for. Fix your shit wix, I don't want my site like this just fix it. Very dissapointed.

    Stored reply

    1. Reply

      Thanks for your feedback. We now fixed the issue, all your content is restored. We apologize for the temporary inconvenience.

  4. expressivewebsites
    1.0 Unpublished

    Looks nice, but dysfunctional.

    It seemed a promising App, but, it is slow to load, and sometimes gives an error message. Bye bye dysfunctional beauty.

    Stored reply

    1. Reply

      Thanks for your feedback. The issue was fixed.

  5. chrischicoine
    1.0 Unpublished

    limited

    Stored reply

    1. Reply

      Thanks for your feedback. New version coming will have much more options.

  6. foxscheme
    1.0 Unpublished

    Doesn't work

    Stored reply

    1. Reply

      Thank you for your feedback. Please contact our Customer Care team at http://wix.com/contact ​with more details so we can investigate.

  7. lissy39
    1.0 Unpublished

    Doesn't work

    Trying to use the app in Chrome, but only the first question is toggling open, while the rest of the questions remain unclickable (even after turning off the toggle for seeing one question at a time). I understand having a bug, but unfortunately there is no documentation for troubleshooting this problem, so I have no way of knowing how to fix it!

    Stored reply

    1. Reply

      Thank you for your feedback. Please contact our Customer Care team at http://wix.com/contact ​with more details so we can help.

  8. reginabindao
    1.0 Unpublished

    F&Q

    The questions and answers are not shown when I select the preview button.

    Stored reply

    1. Reply

      Thanks for your feedback. This issue was fixed.

  9. baginski
    1.0 Unpublished

    doesn't work at all not loading

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seemed you removed the app so we can't investigate. Please contact support@wix.com with more details so we can assist.

  10. info799970
    1.0 Unpublished

    The Fan resets the position

    Stored reply

    1. Reply

      Thank you for your feedback. Not sure we understand your problem with the app, please contact support@wix.com with more details so we can investigate and help.

  11. pplawner
    1.0 Unpublished

    It does not update the FAQs, even though I published, and with no warning

    Very frustrating experience. Without telling me anything, the site does not publish my added FAQs, and does nor remove my deleted ones. Good I am checking manually and see an issue. What else it is not doing or doing, without telling me?

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience

  12. ezarcodesign
    1.0 Unpublished

    APP is not working

    it says that "Wix FAQ is undefined" visit this link for reference: https://ezarcodesign.wixsite.com/chardonneret/customer-service

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  13. dentalleads
    1.0 Unpublished

    When is this app going to be stable??!

    Seriously.. When will this application be stable.. It has great potential, but it's just crazy buggy for months now.. Please work on this Wix.

    Stored reply

    1. Reply

      Thank you for your feedback. We'll be improving this app real soon.

  14. soaps61
    1.0 Unpublished

    difficult to use

    I am disappointed in this website builder. It's doesn't function as promised . I can not edit or add a FAQ I allowed pop up as instructed and still can get anything done. I think its poor that i have to upgrade to get support via chat. This site is not for someone with little IT skills

    Stored reply

    1. Reply

      Thank you for your feedback. Hope the Wix FAQ app works great for you.

  15. dominicarewa4
    1.0 Unpublished

    This app doesnt duplicate and can't be moved to another page!

    Very annoying. I spent the better half of an hour populating this FAQ app, only for me to figure out that once populated it can't be copied or duplicated or moved to another page! Come on WIX! This is basic.

    Stored reply

    1. Reply

      Thank you for your feedback. The issue was fixed, please try again. If you still encounter issues please contact support@wix.com with more details so we can assist.

  16. saumya60
    1.0 Unpublished

    App shows code

    This app shows code in the answer section" <giv></giv>" Everytime I saved my page this code shows up.

    Stored reply

    1. Reply

      Thank you for your feedback. The issue was fixed. Please try again

  17. mariamarafa1
    1.0 Unpublished

    Doesn't work most of the time

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  18. marechalelodie5
    1.0 Unpublished

    not working

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  19. nextwaveservices
    1.0 Unpublished

    This app is broken.

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist.

  20. socialmediamarketi32
    1.0 Unpublished

    Wiz FAQ Not working

    Please help us restore wix faq. It's not working on our website now.

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist. If you're happy with the app we'd love it if you could update your rating in the App Market.

  21. junrexbungabong
    1.0 Unpublished

    It stop working

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seemed you removed the app so we can't investigate. Please contact support@wix.com with more details so we can assist.

  22. ramarcos1
    1.0 Unpublished

    Stopped working

    Was working fine until today, hope to get a fix

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seems fine. If you still encounter issues please contact support@wix.com with more details so we can assist. If you're now happy with the app we'd love it if you could update your rating in the App Market.

  23. jasmynn8
    1.0 Unpublished

    App does not load like most of wix apps

    only got this app to load once. Will not load again. I'm finding this is the case for most of wix apps. Completely useless

    Stored reply

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it seemed you removed the app so we can't investigate. On your unpublished site it's installed 3 times and working fine. Please contact support@wix.com with more details so we can assist.

  24. craig1562
    1.0 Unpublished

    Poor

    Pasting and formatting a nightmare. Kiss hours goodbye.

  25. secondadvance
    1.0 Unpublished

    Can't duplicate on other pages

    I can't copy and paste to other pages. An older version of my Q&A populates the page.

    Stored reply

    1. Reply

      Thank you for your feedback. You can duplicate the app easily. Right click the app on the editor > select copy > paste it on any page on your site. If you're now happy with the app we'd love it if you could update your rating in the App Market.

  26. bharatgargiitr
    1.0 Unpublished

    Shows FB & Twitter icon below every answer

    The app works fine for me, however, there are two icons below every answer that direct to some random link for no reason, please help with correcting that.

    Stored reply

    1. Reply

      Thank you for your feedback. You can choose the hide this icons easily. Please go to app Settings > Settings tab, scroll down and see two check boxes for sharing on social. Uncheck them. If you're now happy with the app we'd love it if you could update your rating in the App Market.

  27. shenzhenbt2
    1.0 Unpublished

    cannot edit or add answers

    why is it that we cant add or amend answers inside the FAQ?????

    Stored reply

    1. Reply

      Thank you for your feedback. Please follow the instructions in this article https://support.wix.com/en/article/adding-a-new-question-in-the-wix-faq-app If the problem persists please contact support@wix.com with more details so we can assist.

  28. greene4235
    1.0 Unpublished

    It's not loading up. There is something wrong, please fix.

    Stored reply

    1. Reply

      Please contact us at support@wix.com

  29. james2540
    1.0 Unpublished

    Incredibly slow and doesn't load properly

    It's the only FAQ app on Wix and it's not fit for purpose. It doesn't load properly on my site and when it does, it's glacially slow. PLEASE FIX IT, WIX!

    Stored reply

    1. Reply

      Thank you for your feedback. We'll be improving this app in the future.

  30. creation-siteweb
    1.0 Unpublished

    Wix FAQ not working with enriched results

    WTF ??? The Faq is has been withe the result of Google enriched results...

    Stored reply

    1. Reply

      Thank you for your feedback. We will be adding this feature in the future.

  31. christinagoodall94
    1.0 Unpublished

    first question and answer are replaced with code?!

    please fix bug which causes question and answer being replaced with code. i have deleted first question doing this but then the next question and answer is also replaced with code and looks awful for customers and visitors

    Stored reply

    1. Reply

      Thanks for your feedback! We are working on fixing this bug.

  32. lotayamyanmar
    1.0 Unpublished

    a

    a

  33. webology01
    1.0 Unpublished

    Code language in my text

    The app looked great but unfortunatelly it is not working approriately. The text of questions and answears is supplemented with a code language. Definitelly not suitable for web visitors to see it. Can you fix it please as soon as possible please?

    Stored reply

    1. Reply

      Please contact us at support@wix.com for assistance.

  34. bphc214
    1.0 Unpublished

    strips not working for FAQ app

    the STRIP of FAQ Suddenly not working and still not working .... Not fixed as suggested below 10 hours ago. People visiting the website cannot see FAQ which looks really bad for the quality of My business and your web building. The "only one answer " option for the expand layout of FAQ (which is ugly but works at least) you have to click the question again to close it.... Even more ABSURD is your constant "10 hours ago timing" and the CANNED response so many many times of "Thank you for your feedback. The issue was fixed" RIDICULOUS !!!!! and insulting .

    Stored replies

    1. Reply

      Thank you for your feedback. Just visited your lovely site and it's working. If you're still experiencing the issue please contact us at support@wix.com so we can assist.

    2. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience.

  35. kikiandco2018
    1.0 Unpublished

    Answers not displayed

    FAQ worked perfectly well until a few days ago - now my answers will not display although they have been saved and no changes have been made. Nothing pops out when clicking on the 'Question' Heading. I have tried editing and resaving the answers to no avail.

    Stored replies

    1. Reply

      We're aware of this issue and are working on resolving it as soon as possible.

    2. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience.

  36. medprogroup
    1.0 Unpublished

    FAQ Dropdowns Suddenly Not Working

    Not sure how to best get support, however we have this app installed on several of our corporate sites and it's no longer working. Please let us know ASAP if this bug will be fixed or if we need to find another app.

    Stored replies

    1. Reply

      Thanks for your feedback! The issue is fixed, please contact us at support@wix.com for further assistance.

    2. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience.

  37. maria5219
    1.0 Unpublished

    The widget is not working at all!!

    Help!! It won't take any new updates at all!!

    Stored replies

    1. Reply

      Please contact us at support@wix.com for further assistance.

    2. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience.

  38. chrysanthoumaria
    1.0 Unpublished

    Not working at all

    Customer support 0

    Stored replies

    1. Reply

      please contact us at support@wix.com for further assistance.

    2. Reply

      Thank you for your feedback. This issue was fixed. We apologize for the inconvenience.

  39. jab200112
    1.0 Unpublished

    Does not save changes made to the faq

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  40. coreyrittmaster
    1.0 Unpublished

    useless

    only rated one star because 0 stars or negative stars isn't an option. any changes you make in the settings of this app don't stay changed. so it's pointless. what a colossal fucking waste of time. just a remarkable display of incompetence. why is this app still being offered? it's free, but that is still overpriced.

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  41. david150059
    1.0 Unpublished

    Poor

    Once I change some of the design settings and submit my changes, the app reverts back to the factory settings. Highly frustrating.

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  42. barberxcop
    1.0 Unpublished

    App won't save my Settings

    I keep changing the settings and the app will reset after saving and publishing

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  43. experiencies
    1.0 Unpublished

    NO APLICA LOS CAMBIOS EN EL TITULO

    El diseño esta bien pero no aplica los cambios en el titulo i la busqueda . Lastima Espero que lo solucionen

    Stored reply

    1. Reply

      Gracias por tus comentarios. Este problema fue solucionado.

  44. contactpurestform
    1.0 Unpublished

    It doesn't function correctly

    Each time I make changes they are not applied when I save and publish my site.

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  45. reemshapira
    1.0 Unpublished

    Horrible

    The idea and design is good but the changes of the design do not apply.

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  46. kenstgerard
    1.0 Unpublished

    Error, could not change the title of faqs

    Stored reply

    1. Reply

      Thank you for your feedback. This issue was fixed.

  47. apinovela
    1.0 Unpublished

    ERROR

    No se guardan los cambios en el diseño. Se resetea automáticamente.

    Stored reply

    1. Reply

      Gracias por tus comentarios. Este problema fue solucionado.

  48. alexandraalimi
    1.0 Unpublished

    Non.

    Autoreset a chaque modification. Pas pratique

    Stored reply

    1. Reply

      Gracias por tus comentarios. Este problema fue solucionado.

  49. fleaudj
    1.0 Unpublished

    Les paramètres de l'application se reset

    Après avoir mit l'application qui possède de nombreuse fonctionnalité, je remarque que les paramètres et sa mise en page se reset dès qu'elle bouge, que l'on sauvegarde la page ou que l'on quitte l'éditeur. Merci de corriger ce beug afin de modifier ma notation de ce qui pourrait etre une super application !

    Stored reply

    1. Reply

      Upcoming changes to history Translation history will soon only be available when you are signed in and will be centrally managed within My Activity. Past history will be cleared during this upgrade, so make sure to save translations you want to remember for ease of access later. Got it Thank you for your feedback. This issue was fixed. Translate from: English 50/5000 Gracias por tus comentarios. Este problema fue solucionado. Send feedback History Saved Community

  50. kamilskirlo
    1.0 Unpublished

    Auto-reset and doesn't support multiple languages

    Keeps resetting the title after going back to edit and doesn't support other languages. On top of that the title space can't be completely removed - although there is a switch to turn the title off, the space it takes still remains at the top due to expanding search box in that area. This should be fixed to allow either positioning of the search box anywhere or clearly outlining the shape of the box when the title is removed, as it looks silly with such big gap without the title.

    Stored reply

    1. Reply

      Thank you for your feedback. This auto reset issue was fixed. We are working on adding multi lingual support.

Plan comparison

Pricing & Plans

Free

Detailed plan information is not available for this App.

Displayed prices include tax where supplied.