Wix Pricing Plans

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   malihiniadventures August 6, 2021, 04:49

   ★★★★★ 1.0 Unpublished

   Terrible. Loaded with problems, absent of functionality.

   I have changed my business model several times due to this app and each time for the worst as a result of non intropability, lack of functionality and 0% customization. Many issues. No coupon or discount code ability. You can not customize plans pages. If you think you've found a work around you have not. they recommend creating different passes as a work around to the coupon or promotion issue but if the customer visits a page only accessible with the pass, it brings them to the pricing page and shows all your plans. if you hide a plan from this page your customers cant purchase. its fucking miserable!

2. M

   marketmantraacadem August 5, 2021, 07:45

   ★★★★★ 1.0 Unpublished

   NO USE

   PAYMENT DOESNTWORK

3. H

   harrisonapowell July 28, 2021, 00:46

   ★★★★★ 1.0 Unpublished

   Need To Edit Checkout & Thank You Page

   Really need to edit the checkout experience. Otherwise, this confuses my customers. Without this, I might leave Wix

4. M

   maizclub June 8, 2021, 18:50

   ★★★★★ 1.0 Unpublished

   Muito ruim

   Stored reply

   1. ReplyJune 11, 2021, 09:39

      Sorry to hear that. We are working to improve the app.

5. N

   nikrierphoto May 27, 2021, 12:08

   ★★★★★ 1.0 Unpublished

   корявое

   Stored reply

   1. ReplyJune 11, 2021, 09:38

      Sorry to hear that. We are working to improve the app.

6. K

   klich38 May 21, 2021, 09:10

   ★★★★★ 1.0 Unpublished

   componente migrado de wix a editor x

   Al instalartelo no lo puedes quitar, solo eliminando la pagina completa lo cual te obliga a rehacer todo. En un entorno super lagoso lento... no recomendado

   Stored reply

   1. ReplyJune 11, 2021, 09:38

      Thank you for your review. We will look into it.

7. C

   carteiraportugues May 12, 2021, 13:19

   ★★★★★ 1.0 Unpublished

   Muito ruim: Sem liberdade de escolha!

   O aplicativo é ruim, porquanto nao dá liberdade de escolha! O cliente está preso a multinações do cartao de crédito!

   Stored reply

   1. ReplyJune 11, 2021, 09:36

      Thank you for your review. We are working on an option for your users to update billing details.

8. S

   somnur May 10, 2021, 08:05

   ★★★★★ 1.0 Unpublished

   Teriibble application

   Automations are not working. Sending wrong plan to the customer. After payment they can lost in the page there is no direction to the page. Worst worst worst. Ascent says upgrade WHY? Why I have to pay extra for something is not working.? There is no customer service. You have to search on YouTube. There is a video on YouTube the guy shows up it seems everything is wonderful. But he can not show real result. What is that? I have a commercial page. I have customers. Tell me solutions.

   Stored reply

   1. ReplyJune 11, 2021, 09:34

      Hello, We will contact you about this issue.

9. T

   thorlucasparker May 7, 2021, 17:11

   ★★★★★ 1.0 Unpublished

   DO NOT USE!!!

   I still cannot find the address of where to send the subscription items, maybe you can find it on there but it should be way easier AWFUL DESIGN, AWFUL APP!!!

   Stored reply

   1. ReplyJune 11, 2021, 09:33

      Hello, If you want to sell product subscriptions we have a product subscription feature by Stores. You can learn about it more here https://support.wix.com/en/article/wix-stores-selling-product-subscriptions.

10. U

    unstoppablefemale May 6, 2021, 07:18

    ★★★★★ 1.0 Unpublished

    Really upset with this

    I offer high ticket sales and I have to offer payment plans for my clients, which Wix does offer, the problem is that when for some reason the monthly payment can not be taken from their account, wix does not try again, they simply cancel the plan and do not even notify me. This have happened a couple of times already and I got notified by my clients. It upsets me because my business is growing and I can not check my bank account every single month to see who has paid and who has not paid and constantly create new plans for the months that have not been paid yet. I expect the website to try 2 more times at least and send an automated email to me and my client. Apparently this request has been sent to the development team, but it is going to take long to be installed, so I have to migrate my website, again. It just doesn't make any sense to me.

    Stored reply

    1. ReplyJune 11, 2021, 09:32

       Thanks, We are working on this feature.

11. F

    francescospinucci2 April 25, 2021, 16:02

    ★★★★★ 1.0 Unpublished

    It doesn't show plans benefits on mobile version

    While it works smoothly on desktop version, it doesn't show plans benefits on the mobile version, unless visitors click on a small 'down arrow', which is totally counter-intuitive. So I'm basically asking customers to 'subscribe' without knowing what they're subscribing for.

    Stored reply

    1. ReplyJune 11, 2021, 09:31

       Hello, If you set the plan as highlighted the benefits on the Mobile web would be expanded automatically. Thanks for your feedback.

12. C

    colormecutie April 15, 2021, 23:34

    ★★★★★ 1.0 Unpublished

    I hate it!

    There is very little control on the back end of this app. My customers are frustrated and now are not signing up for my subscription. I DO NOT WANT MY CUSTOMERS TO HAVE TO CREATE AN ACCOUNT TO SIGN UP BUT I HAVE NO CONTROL OVER IT! UGH!

    Stored reply

    1. ReplyJune 11, 2021, 09:30

       Hello, Thank you for your review. We are working on the guest check-out option.

13. T

    torbjonadmon April 14, 2021, 20:36

    ★★★★★ 1.0 Unpublished

    Está más o menos

    No deja modificar botón de pago ni el botón de después de pagar

    Stored reply

    1. ReplyJune 11, 2021, 09:29

       Hello, Thank you for your feedback. We are working on options to customize the checkout and thank you page.

14. M

    mrmllc April 12, 2021, 03:43

    ★★★★★ 1.0 Unpublished

    Not Practical

    This app is not practical to use and does not have the capability that it should. No way to use coupons, add credit to user accounts, and limited customization on pricing plans.

    Stored reply

    1. ReplyJune 11, 2021, 09:27

       Hello, Thank you for your feedback, I will contact you to understand your needs better.

15. L

    laurenwillis7 April 5, 2021, 19:03

    ★★★★★ 1.0 Unpublished

    Pricing plans are not working...

    My Pricing plans are not working. Deleted them to start again and now can't even re-add a pricing plan. Contacted Wix on Saturday, spent an hour on the phone and they couldn't help me...now waiting for another member of the team to 'email me' so they can help me. Can't take booking/payments from my clients now!! Just WISHING wix will help me SOON!!

    Stored reply

    1. ReplyJune 11, 2021, 09:24

       Hi, Sorry to hear you have problems. I Will contact you to see if you need help.

16. B

    brassmarsh April 1, 2021, 12:59

    ★★★★★ 1.0 Unpublished

    Broken

    Breaks when combined on the same page with Wix Bookings. Now can't open app. No way for clients to pay me online now.

    Stored reply

    1. ReplyJune 11, 2021, 09:20

       Hello, We will contact you to see if this bug is resolved. Thanks for the feedback.

17. J

    jakebrailey19 April 1, 2021, 01:25

    ★★★★★ 1.0 Unpublished

    Why do users have to be member of the site before they can pay? It makes no sense whatsoever...

    Idea seems great, however the actual product is unusable. From a customers perspective, to sign up and pay for a subscription plan, which in my case would be to access a members site, the customer must first become a member of the site, which involves them signing up, waiting to be approved, maybe getting a confirmation email too if they're lucky (sarcasm) and then after this adventure they have to go back to the payment page to finally complete their transaction, which lets be honest, isn't going to happen. It could so easily be fixed by just removing the requirement that customers have to be site members and logged in to enter payment details. That way people customers can just complete their payment and signup to the website after should it be part of the service being provided. Fairly sure if this issue was fixed the reviews on here wouldn't be so dire and far more people would be actively using this.

    Stored reply

    1. ReplyJune 11, 2021, 09:20

       Hello, To give access to pages on your site, we need to check if your users have the plan. This is the reason why they have to sign up. We are thinking of a way to performance a guest checkout now.

18. M

    modestpete March 30, 2021, 03:36

    ★★★★★ 1.0 Unpublished

    This does not work seemlisly at all. Willing to change rating if Wix actually helps me.

    I weekly yoga sessions I host on Zoom. I wanted to create a subscription for people to make it easy for them. You buy the subscription and then you have to manually sign up for the class every time you want to use it... I wish it was more user friendly

    Stored reply

    1. ReplyJune 11, 2021, 09:17

       Hello, We will contact you to see if we can help. Thanks for the feedback.

19. D

    dana8965 March 9, 2021, 21:35

    ★★★★★ 1.0 Unpublished

    nn

    Stored reply

    1. ReplyFebruary 7, 2024, 11:59

       We are always working to update and improve our product to suit our users' exact needs, so the detailed feedback you can provide is much appreciated. You can also reach out to our support here: https://www.wix.com/contact/en. Best regards, Wix Pricing Plans team

20. R

    runegoon March 9, 2021, 05:07

    ★★★★★ 1.0 Unpublished

    No way to limit subscriptions?

    I'm trying to offer services that aren't available for infinity customers and there's no cap to how many people can purchase a subscription. Makes no sense.

    Stored reply

    1. ReplyMarch 12, 2021, 16:21

       Hello, Thank you for your review. You can limit Pricing Plans to a single purchase per customer as explained here in step 6. https://support.wix.com/en/article/pricing-plans-creating-a-plan.

21. B

    byveda March 2, 2021, 20:42

    ★★★★★ 1.0 Unpublished

    Needs a lot of improvement

    The app is very basic and it needs lots of improvement. There is no possibility to work with discount codes, recurring payments are not possible with ideal payments (only with creditcards) no integration with Mollie for payments and you can not link to your terms and conditions. Officially in the EU it is required that we let customers tick a box that they have read and understood the terms and conditions and it is necessary to link to them directly (now there are only 1000 characters available which is often not enough). It also would be good to have the option to create a plan which is not visible on the site but you can use to give free memberships to certain clients or influencers. I'm afraid I have to use another platform and won't be able to integrate a membership area with pricing plans on my own wix website.

    Stored reply

    1. ReplyMarch 12, 2021, 15:53

       Hello, Thank you for your review. We are working on Coupons and you can vote for this feature here https://support.wix.com/en/article/pricing-plans-request-creating-coupons-or-promotions. Today, one-time plans can be conencted to ideal as a payment provider as described here https://support.wix.com/en/article/connecting-ideal-as-a-payment-method-through-wix-payments#:~:text=To%20connect%20iDeal%20through%20Wix,Click%20iDeal.. However, recurring payments can only be used with Wix Payments, Stripe or PayPal. Regarding checkbox, you can vote for this feature here https://support.wix.com/en/article/pricing-plans-request-adding-a-terms-and-conditions-checkbox and you will be notified when we will release it. We will contact you for more information. Thanks.

22. B

    bechwhittaker February 7, 2021, 14:06

    ★★★★★ 1.0 Unpublished

    Really Bad.

    Lots of flaws, bug issues and headaches using this app....This app along with your booking app needs serious redesign. Suggest you workshop your design and architecture with people who understand booking systems and related payment requirements. Of major concern - your payment options is really bad, it is now MANDATORY to use 3D secure payment technology in the EU. Despite this, your payment app doesn't comply with 3D SECURE compliance rules in the EU which means it cannot be used in the EU markets. If you are not on the forefront of regulatory requirements in the world of e-commence you are likely to loose a lot of customers and revenue. Sad really, because you have the potential... Would be nice if you start looking at all this so we can build websites that complies with regulatory requirements.

    Stored reply

    1. ReplyFebruary 27, 2021, 17:52

       Hello, Thank you for your review. Our service is fully PSD2 compliant including 3D secure. We will contact you to understand what is the problem.

23. L

    lenatiran February 5, 2021, 14:44

    ★★★★★ 1.0 Unpublished

    la formule

    la formule ne se fixe pas sur la page...

    Stored reply

    1. ReplyFebruary 27, 2021, 17:42

       Hello, We are not sure what you've meant. We will contact you for more details. Thank you.

24. S

    sandrakimjordaan January 10, 2021, 08:33

    ★★★★★ 1.0 Unpublished

    Cannot find where to showcase the calendar of course dates to students

    I added 16 classes to a pricing plan for a course. The Zoom links have been created and everything. Now I have NO idea where to showcase this in a calendar to my students or how they can register for the courses themselves. Very frustrating app.

    Stored reply

    1. ReplyJanuary 31, 2021, 16:38

       Hi, We need more information about your request. You can add a calendar page as described here https://support.wix.com/en/article/wix-bookings-customizing-your-calendar-pages. We will contact you for more information.

25. K

    kristinhmorris January 2, 2021, 03:59

    ★★★★★ 1.0 Unpublished

    Literally the worst, most frustrating experience I've encountered on WIX

    Where to start?? Adds random page permissions to members' pages. Can't delete them or even edit them. Umm, if I can't delete them or edit them, THEN WHAT THE HELL IS THIS APP FOR? Beyond frustrated. Not to mention cannot unarchive a plan... Train wreck of an app. Delete it or dedicate some developers to seriously work on this one! I'm so done!

    Stored reply

    1. ReplyJanuary 3, 2021, 15:39

       Hi, Thank you for your review and sorry for the bad expirience. We will contact you to discuss your problems and how we can improve your situation. Thank you.

26. C

    cmcgrathmusic December 31, 2020, 16:10

    ★★★★★ 1.0 Unpublished

    we need coupons/vouchers for this

    coupons are needed for this feature

    Stored reply

    1. ReplyJanuary 3, 2021, 15:38

       Hi, Thank you for the review. We are working on Coupons and you can vote and follow this feature here https://support.wix.com/en/article/request-creating-coupons-or-promotions-for-pricing-plans

27. B

    ben9374 December 7, 2020, 18:04

    ★★★★★ 1.0 Unpublished

    On the Cusp of Greatness, but...

    I sell online courses and have spent weeks trying to use this app so I could move my content over from another host I'm using. I have worked through many of the quirks people have complained about albeit it took a lot of hours and caffeine. The main issue though is the lack of coupons and discounts. Why even publish a selling app without it? It also can't be added as a page element so you can't single out a plan and display individually nor can you display the plans on various pages; the Pricing Plans app itself is an actual page. Lastly, the purchase flow is very limited. Users must sign-in before purchasing. That's not a huge deal to me but I think people should know that. The coupons and discounts thing is huge, though. People need to vote and complain about this. If Wix adds it, I could tolerate some of the other quirks. Here's where to vote: https://support.wix.com/en/article/request-creating-coupons-or-promotions-for-pricing-plans Here's where to vote on the other features its lacking: https://support.wix.com/en/pricing-plans/setting-up-pricing-plans Unfortunately, there's no where to vote on making the app a Page Element instead of its own page, which is disappointing.

    Stored reply

    1. ReplyDecember 12, 2020, 21:10

       Thanks for your review. We will contact you to discuss your needs.

28. A

    anthony9334 December 6, 2020, 17:46

    ★★★★★ 1.0 Unpublished

    IT IS SO BAD .DOES NOT WORK.

    Stored reply

    1. ReplyDecember 10, 2020, 15:15

       Sorry to hear that, we'll contact you to understand what exactly wasn't working for you.

29. E

    elysefairburn December 2, 2020, 01:25

    ★★★★★ 1.0 Unpublished

    Missing so many basic features and have LOST customers because of it!

    As many have already said, there are so many basic features missing - like coupon codes, discounts, being able to have a separate page with a separate plan etc. And gift cards? Nope! I sell a monthly and annual subscription that people have asked to purchase some months for friends for the holidays, and it feels so unprofessional and awful when I say I can't do that. The absolute worst part is that I have actually lost customers because of this app. I have member only pages, so when customers select a plan, it first has them become a site member. That is/would be totally fine if it weren't for the fact that it then takes the customer away from the sale page to confirm their email first and that's it! It needs to stay on the page or redirect so that customers can finish paying. I've had so many confused clients not understanding what is going on because of this. On this same note, you cannot customize what is asked when people become a site member, so I have no idea what their names are! It only asks for email and password, but I kind of need their name. Beyond awful, Wix.

    Stored reply

    1. ReplyDecember 12, 2020, 21:07

       Hello, Thanks for the review. It might be that you have email verification enabled. You can approve members without veryfing. We will contact you to better understand the problem.

30. J

    jorgediazdoss December 1, 2020, 19:00

    ★★★★★ 1.0 Unpublished

    This app is so bad!

    It's almost impossible to install, it doesn't recognize the changes, and you can't customize the checkout page. Sincerely disappointed.

    Stored reply

    1. ReplyDecember 12, 2020, 21:03

       Hi, Thank you for your review. We will contact you to better understand your needs.

31. D

    doorchef November 30, 2020, 17:46

    ★★★★★ 1.0 Unpublished

    Canadian Youl feel left out

    it doesn't support canada no matter how much i try to make it work. sucks

    Stored reply

    1. ReplyDecember 12, 2020, 21:01

       Hi, We will contact you to learn about your needs in Canada. Thanks,

32. L

    lipskates November 26, 2020, 02:22

    ★★★★★ 1.0 Unpublished

    confusing

    I installed it to see if I could do something with it and now I can't remove it! How am i supposed to hide it wix?

    Stored reply

    1. ReplyDecember 12, 2020, 21:00

       Hi, You can delete the app from the pages panel by clicking on the settings icon.

33. A

    agtutoring November 7, 2020, 03:06

    ★★★★★ 1.0 Unpublished

    Terrible & Needs Fixing

    The methods of accepting payment are horrendous. They allow a "manual" payment option that looks super unprofessional and basically force you to make payments go through Wix or one of the 4 other options they give you if you use the Wix bookings tool. WORST SYSTEM EVER.

    Stored reply

    1. ReplyDecember 12, 2020, 20:49

       Hi, Thank you for your feedback. We will contact you to understand better how payments and manual payments should work. Thank you.

34. S

    samso-photo November 4, 2020, 13:16

    ★★★★★ 1.0 Unpublished

    Pas très pratique

    Il faut que le client s'inscrit pour l'utiliser, pas très personnalisable et il faut souscrire à un abonnement pour l'utiliser d'avantage... Ne me conviens pas

    Stored reply

    1. ReplyDecember 12, 2020, 20:46

       Hi, Thanks for your review. We will contact you for more feedback. Please be advised that we are working on the ability to customize the purchase flow more. You can vote and follow this feature https://support.wix.com/en/article/request-customizing-the-pricing-plan-thank-you-page. We are also working on option to purchase a plan without Sign Up. You can vote and follow the feature here https://support.wix.com/en/article/request-allowing-customers-to-purchase-a-pricing-plan-without-becoming-a-site-member.

35. C

    citananda October 23, 2020, 14:50

    ★★★★★ 1.0 Unpublished

    lack of functionnality , extra unknown charges

    Nowhere is written we are charged 3 euros per transaction. Money transitting through third party who takes a good share of our earnings. i wish I had known that from the start and not realising from my bank statement. i feel dupped. Also impossible to add a promo code to my pricing plan which is a massive lack. I dont see why they havent add this feature yet. Over all i am really desapointed and about to leave wix as i dont see other solutions to my problems. Wix boutique only offer to sell goods from what i understood, which also useless in my case as I am selling yoga video online. I am loosing my ZEN with Wix, big time !!

    Stored reply

    1. ReplyOctober 30, 2020, 15:43

       Hi, We'll get in touch with you in order to better understand the issue. Thanks.

36. M

    mmaru01 October 21, 2020, 13:52

    ★★★★★ 1.0 Unpublished

    簡単そうにみせて、細部に気を使わないと使えない　不親切

    Stored reply

    1. ReplyDecember 12, 2020, 20:41

       Thanks for your review.

37. E

    emiliosantos3 October 13, 2020, 03:00

    ★★★★★ 1.0 Unpublished

    Missing Major Features

    The point we ditched this was when I was able to sign up for the same free plan more than once. Other major problems are there's no integration with the account pages and customers cannot manage their own subscriptions. No way for them to upgrade/downgrade subscriptions, which only makes a new business look like a scam. In addition, like many other people have already said, there's no promo codes, no coupons, no referrer links and none of this is documented. You can hide some paid plans, but people can't really sign up for them. Also all of the e-mail templates are extremely unprofessional. They shouldn't even provide them - they should guide you through creating them. Instead, you sign up and get an e-mail that says "Plan Ordered".

    Stored reply

    1. ReplyOctober 30, 2020, 15:23

       Hi, Two importamt updates- 1- You can set a free plan to be able to purchase only once by members. You can use the toggle "members can purchase only once" under advanced settings 2- We had released "My subscriptions" and now members can see and manage their own purchased subscriptions Regarding more features- it's known and we're constantly working on adding more and more capabilities and features. Thanks!

38. A

    avalatin4 September 19, 2020, 14:47

    ★★★★★ 1.0 Unpublished

    Not exactly free.

    Can't accept payment without a Wix premium plan.

    Stored reply

    1. ReplyOctober 4, 2020, 12:28

       Hello, To accept payments you need to connect a payment provider and upgrade to Wix Business Premium. However, you can sell free plans and add purchases manually for free.

39. I

    ikevent2 September 13, 2020, 19:39

    ★★★★★ 1.0 Unpublished

    Can't duplicate the plan to other products! :(

    Stored reply

    1. ReplyOctober 4, 2020, 12:25

       Hello, Thank you for your review. We are aware of this issue.

40. S

    socafit August 24, 2020, 06:06

    ★★★★★ 1.0 Unpublished

    Payment area does not work

    The same issue has been stated already. I have been on numerous calls with the Wix technical team and I still receiving an error saying that Payment can not be taking at this time.

    Stored reply

    1. ReplyOctober 4, 2020, 12:10

       Hello, Thank you for the review. We will contact you to see if the issue was resolved.

41. I

    iasana August 21, 2020, 13:46

    ★★★★★ 1.0 Unpublished

    Doesn't work payment page

    I've already connect the accepted method's payment but it doesn't work

    Stored reply

    1. ReplyOctober 4, 2020, 12:05

       Hello, Thanks for your review. In order to accept payments you also need to update to business premium as described here https://support.wix.com/en/article/upgrading-your-site-to-premium-3066683.

42. D

    diana19555 August 13, 2020, 21:18

    ★★★★★ 1.0 Unpublished

    The buttons don't work!

    I can't even link a button up. It's a flat template.

    Stored reply

    1. ReplyOctober 4, 2020, 12:01

       Hello, Thank you for your review. We are working on this feature an you can vote for it and follow here https://support.wix.com/en/article/request-customizing-the-pricing-plan-thank-you-page.

43. M

    maggieg4 August 10, 2020, 18:12

    ★★★★★ 1.0 Unpublished

    Terrible User Experience

    As several others have mentioned, this app was launched prematurely as the User Experience has lost us more sales than making them. Customer clicks on "buy now" which redirects them to sign up for the site which redirects them back to the original buy page instead of checkout page so they have to re-click on their preferred purchase option (if they go through that) and THEN they are redirected to checkout. Most of the autormations do not work correctly that Wix has setup, so be careful here as well.

    Stored reply

    1. ReplyOctober 4, 2020, 11:58

       Hi, Thank you for your review. We are working on ability for clients to purchase the plan without signing up and you can follow this feature here https://support.wix.com/en/article/request-allowing-customers-to-purchase-a-pricing-plan-without-becoming-a-site-member. We will contact you to discuss these features.

44. C

    chrisplimm August 10, 2020, 00:24

    ★★★★★ 1.0 Unpublished

    missing features that make it useable.

    Effectively if you're using this app your trying to lock your webpages behind a paywall? Well don't worry because this app will cause so much confusion for your customers that your guaranteed to be requested a refund! Due to the buyer not being able to find their webpage they just bought. This app stupidly redirects the customer back to the home page after purchase (we should have the option to designate where to direct them).

    Stored reply

    1. ReplyOctober 4, 2020, 11:56

       Hello, Thank you for your review. We are working on the ability to customize the thank you page and you can follow this feature here https://support.wix.com/en/article/request-customizing-the-pricing-plan-thank-you-page. We will contact you for more information.

45. W

    wes7243 August 6, 2020, 23:27

    ★★★★★ 1.0 Unpublished

    The average star rating tells you most of what you need to know. WIX Do Better.

    The experience for a customer is clunky especially is you are selling a membership to something other than your website itself. Wix exists on a subscription model but once you become a paying customer the subscription solution they provide for you to sell your own subscription is junk. That really tells you something about their priorities.

    Stored reply

    1. ReplyOctober 4, 2020, 11:49

       Hi, Thank you for your review. We will contact you to understand what's missing and how we can help.

46. S

    sofitsonya August 6, 2020, 16:54

    ★★★★★ 1.0 Unpublished

    Not User Friendly At All - Horrible Experience

    THIS APP NEEDS TO BE UPDATED ASAP! I've been using wix for almost a year now and this app has given me the most trouble. I cannot run my business without this being more user friendly. I have been on the phone with customer care more times than I can count about this app. First of all, you cannot make a monthly purchase without being a site member. I have an entire site built for my paying clients that technically anyone who creates an account on my site will have access to. So they can get all of my clients resources without paying at all. YIKES! You have to become a site member then the app asks you for payment info. THIS NEEDS TO BE FIXED! Second, when someone purchases a plan they are given the choice to "save payment info" which most people decline because obviously! So when a client needs to update their payment information they can't because their previous payment information apparently wasn't saved even though they're still getting charged monthly. Which makes no sense. When I spoke to the customer care rep on the phone she told me that the client would have to cancel their plan and then purchase a new one to update their payment info. If you work in sales at all (which is all of us) you know how detrimental that is! YOU WILL LOSE CLIENTS! They don't want to deal with that. Not to mention, I have to keep track of when this certain client's "month is up" cancel their membership then contact them and ask them to re-sign up with their new payment info so that they're not charged twice in one month. I don't even have the ability to go into their account and update their payment info on my own. When I mentioned that this was a little silly the customer care rep told me that my client's next payment isn't coming out until next month so I shouldn't worry because I have time to fix it. WHAT THE HELL DOES THAT EVEN MEAN?! This app NEEDS to be updated ASAP. For many of us this is the most vital tool on our websites. If this isn't fixed I'm going to have to get a new website build out or something.

    Stored reply

    1. ReplyOctober 4, 2020, 11:43

       Hello, Thank you for your review. We are working on ability for clients to purchase the plan without signing up and you can follow this feature here https://support.wix.com/en/article/request-allowing-customers-to-purchase-a-pricing-plan-without-becoming-a-site-member. We are also working on ability for plan holders to manage their subscriptions including updating billing information and you can follow this feature here https://support.wix.com/en/article/request-allowing-pricing-plan-customers-to-manage-their-subscriptions. We will contact you for more information.

47. J

    juanandres023rb July 31, 2020, 09:14

    ★★★★★ 1.0 Unpublished

    mala aplicación

    no deja realizar pagos mensuales

    Stored reply

    1. ReplyOctober 4, 2020, 11:34

       Hi, Monthly payments are available as described here https://support.wix.com/en/article/setting-up-payments-for-pricing-plans.

48. N

    nolan2071 July 19, 2020, 18:44

    ★★★★★ 1.0 Unpublished

    Not ready for prime time

    We tried to make this work but Wix just hasn't invested enough in it. We ended up paying the price as a business. It is missing many min bar features like gift cards, member able to change username, member able to change credit card information, 6 month member plan, etc. This will be good when the team builds all the features but it's just not there yet. They shouldn't have released it.

    Stored reply

    1. ReplyOctober 4, 2020, 11:22

       Hello, Thank you for your review. We are working on these features and will contact you for more information.

49. V

    virenroy8 July 4, 2020, 16:26

    ★★★★★ 1.0 Unpublished

    UPI Integrations like Razorpay missing

    For Indian MKT Place, you should introduce UPI payment option asap. We as company are suffering a lot because unavailability of it.

    Stored reply

    1. ReplyOctober 4, 2020, 11:17

       Hello, Thank you for your review. We will investigate it.

50. B

    badams051 June 30, 2020, 05:35

    ★★★★★ 1.0 Unpublished

    Very Limited - Not worth the effort.

    The negative implications driven by the lack of features is a real deal-breaker for anyone looking to build a true subscription-model service managed by this app. Based on the lack of common subscription-model driven features (can't manage/change subscriptions, no ability to have add-ons, can't change payment method, can't recover from failed payment without auto-cancelling subscription, no support for offline payments (for purchase orders), etc.). If you're looking for an online subscription management solution, this isn't it!

    Stored reply

    1. ReplyOctober 4, 2020, 11:12

       Hello, We are working on ability for members to manage subscriptions. You can vote and follow this feature here https://support.wix.com/en/article/request-allowing-pricing-plan-customers-to-manage-their-subscriptions. We are working on add-ons too, you can follow this feature here https://support.wix.com/en/article/request-adding-optional-extra-benefits-to-a-pricing-plan. Also, you can sell offline purchase as discribed here https://support.wix.com/en/article/manually-adding-clients-to-pricing-plans-using-the-wix-mobile-app. Regarding other your points, we will contact you for more information.