Envia Shipping Solution

Pathetic Customer care and order sync system

There orders are never sync automatically, Not even manually you have to create each order manually and the worst part is that their customer care team is pathetic everything is fine till you face and problem if you ever face any issue or error you must directly uninstall it and switch to find some other app as wasting time on cutomer care is useless they never respond you proper and will keep you waiting for months

Atencion al cliente nefasta y te cobran suplementos a cada envío tras haberlo enviado

Mi experiencia con esta plataforma es nefasta. Llevo días que tengo muchísimos problemas para generar etiquetas, apareciendo errores sin parar y no dan soporte ni seguimiento. Y yo sin poder hacer envíos de mi tienda online. Me acabo de dar cuenta que me están cobrando tarifas extra por "sobrepeso" tras enviar cada paquete, aunque yo tenga configurado el peso correctamente en mi plataforma. Hace semanas que la aplicación funciona súper mal, lenta, lo reporto y no me dan seguimiento. Hoy he puesto 50€ en recarga para nuevos envíos y no me lo detecta. Un desastre. Ahora a ver si consigo que me devuelvan el dinero.

PREÇO BOM - SUPORTE PÉSSIMO

Estou tendo problemas a algumas semanas e a comunicação com o suporte é muito difícil. Minhas vendas estão bloqueadas por problemas de configuração da plataforma de envio. Prejuízo.

No funciona

La app no funciona. Nuestra página es chilena y el servicio se necesita para Chile.

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Garbage APP DOES NOT WORK

Absolutely garbage. Does not work. Literally only displays unavailable to ship to your country? I should sue this business for trying to disrupt mine

WE DO NOT USE ANYMORE

WE DO NOT USE ANYMORE AS THEY TOOK OUR MONEY AND IT WAS A BITCH TO GET INTO TAND USE HE APP. AND CHARGED US FRO THINGS THAT WE DID NOT USE.

HORRIVEL

Atendimento péssimo, os funcionários BR não sabem o que estão fazendo por ser uma plataforma nova aqui. Além de ser cheia de bugs, quando levei os pacotes nos correios deu que o contrato não existia, cancelei as etiquetas e estou a mais de UM MÊS esperando o reembolso deles. FUJAM dessa plataforma

Imposible de configurar

Como siempre, extensión realizada por inu-tiles, no la pueden hacer fácil de manejar? preparaos para perder la cabeza intentando configurar en vuestra web la aplicación de Envía, yo llevo meses intentándolo y sigo llevando los paquetes a mano a la empresa de paquetería más próxima.

doesnt work

tried to generate 1 label, paid for it with my credit card, label never generated because they started asking for to much personal information prior to printing even though I had already paid for it

NOT Recommend

Live rate is INCORRECT all the time for customers (paying less), then site owner ended up paying for the differential. After numbers of meetings, since they cannot fix the problem, Customer support will not respond the email, Whatsapp, text message, and phone calls. Interface is not working, needed to work with bugs all the time. Now we are using 'Clickship' for Canadian region and it works perfectly. Do not trust these app or people, it looks like the company is formed with 1-2 people works in garage or something.

Terrible Experience

A few months ago I was having trouble logging into the app. I needed to log in to add money to my account so I could send a package. It kept trying to log me into their Mexico based site. Somehow, that site charged a card I was no longer using two $50 charges. Those two charges were never credited to my US account. I was charged an international exchange fee by my credit card company. I disputed the charges as I did not make them and was refunded by my credit card company. I also reached out to Envia and never received a response about the charges. A few months later, I noticed my shipping account was negative. I discovered I was charged to cover the refund to my credit card company. I have spent a lot of time sending documentation to Envia that I never was credited for the two charges, but they keep responding with different dates that I was credited that are not correct and I have those charges documented on a statement. Now my small business is out this money. VERY frustrating!

Wouldn't recommend at all

Envia was working fine for first few months but after that there were so many issues. There is no proper customer care support. They have lost my 2-3 parcels till date, recent being 4k Rupees parcel. Their courier network is not really great. Most of the times couriers don't even come to pickup the parcel. I won't recommend them at all. Just disappointed.

this crap doesn't work

To confirm my phone number, I clicked more than 25 times and the code never arrived.this crap doesn't work

is run by completely incompetent people

They helped to set up delivery, they don't understand how. as a result, the client pays for the delivery, which is calculated by the programme, but in fact the delivery is 3 times more expensive. Just don't engage with them. After many times of their support: I talked to 5 "experts" there and responsibly declare to you - they are all complete i..... And I have a question for WIX, do you connect any third-party program without checking how they work?

couldnt even get sms code

ridicoulous ! alsways shows me spanish, my IP is from USA not Mexico

buggy

won't let me log in

Wrong real time shipping cost calculated

We were with ENVIA for two years and the platform, customer service communication, integration, and database does not work. -- Highly recommend to switch to ClickShip -- Only used this service because there were no alternate app for Canada, yet ClickShip works way faster and better. Platform - 2 out of 5 - Very complex to maintain and it constantly change its design - They do not notify customer for upcoming updates, outrage, maintenance schedule Customer service communication - 1 out of 5 - Chatting box works great, but do not solve any of problem - Technical support will be in touch, yet they do not solve the problem - Always recommending to change your WIX site instead (make you to believe you did something wrong) - "We assure you it will be fixed" ... did not happened for 2 years Integration 1 out of 5 - Always calculating wrong shipping cost, so WIX owner will ended up paying 10-25% more in shipping fee. - Technical support will not answer or respond your request.

Haven't been able to use it yet because I can't get the code. Do not want Whatsapp.

Hate it! I never get the security code on my phone even after multiple attempts to over many different days . I was told that I would get an email to help with that but after 8 hours I am still waiting to receive it. Shopify is so easy compared to this.

Equipe de TI ruim e equipe despreparada

Esse app da problema toda semana aqui, já cansei de pedir assistência, ninguém sunca resolve nada, pessoal amador