Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 216 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- floristeriavalencia
Necesita mejorar mucho aun.
Una lastima, la instale pensando que podría ayudar pero no a sido así, intente enseñar indicándole que no diese precios, que no gestionara pedidos, tampoco presupuestos, que solo diera información basada en la web y en las ordenes establecidas grabadas, pero no hacia caso. El fallo es que aun con esas directrices seguía sacando presupuestos, gestionado pedidos y lo peor que los precios los sacaba de otros artículos o incluso ofrecía artículos que ni siquiera estaban en el catalogo dando la posibilidad de venderlos, si relacionados con la web pero no en el catalogo (Ejemplo, nosotros no tenemos rosas naturales de color azul y la IA ofrecía que si teníamos sacando los precios de otros artículos, incluso ofrecía entregar en fechas donde ponía claramente en la web que estaba cerrado y aun así daba fechas de entrega y eso que tenia la directiva de no gestionase pedidos. Seguramente en un futuro mejore pero hasta que eso no ocurra no puedo exponerme a tener una IA sin ese control.
- khcareintl
terrible
1. the old Wix chat app stopped collecting email - which was an actual requirement that I couldn't turn off... How frustrating when a client reaches out and you have no way of replying. 2. so I switched to the "new" version Wix Smart Chat and that will not show on my mobile version! even though it is set to show on mobile and desktop. Can't go back to the old version as it is not working anyway. Loose loose situation with the wix chat. Frustrated! On top of everything, every single tiny thing is now paid feature or app. Been with wix since 2014 but I am going to switch the second my subscriptions run out.
- education483
No live notifications any more for visitors
This is awful App the old one was better. You dont get live notifications about visitors and the automated messaged have stopped when visitors vist your site
Stored reply
Thanks for the feedback, and sorry for the frustration. We're currently working on improving visitor notifications and expect updates soon. If you can share a bit more about your use case, it would really help us understand what's missing and improve the experience.
- dizzyman00
Please fix the following bugs
Bugs: 1. I updated the chat box text through the editor and published it, but it's still showing the default text on my live site. 2. The old Wix Chat allowed me to show my logo icon on the header of the chat box, this new one doesn't. 3. This new Wix Smart Chat does not show up at all on the mobile web version of my site. My overall comments: 1. The Manual Chat functionality in the new Wix Smart Chat is not any better than the old Wix Chat. 2. The new AI Chat functionality in the Wix Smart Chat does not do auto translate, so for example, if a customer asks a question in English, the AI Chat will reply in Chinese because my site is in Chinese. 3. The whole point of the new Wix Smart Chat is to have another way for Wix to charge site owners more money for their AI credits, which is not something I am crazy about.
Stored reply
Thank you for your feedback — we really appreciate it. 1 - We checked your live site, and the text now looks updated. It may have taken some time after publishing your site, and we’re still checking this behavior. 2 - You’re right — this specific option is not currently available in Smart Chat, but it’s something we’re planning to add. 3 - For mobile visibility, the chat appears via the Quick Action Bar (QAB). Please open your site in the Editor, switch to Mobile mode (mobile icon in the header), and add the QAB. From there, you can enable Smart Chat for mobile. Regarding your overall comments: 1 - Could you share a bit more about what you feel is missing compared to the old Wix Chat? It would really help us improve. 2 - This should work now — we found an issue and fixed it. Please check again. 3 - AI credits are actually a big improvement for Premium users, since they’re included in your Wix Premium plan without any extra charge. Thanks again for helping us improve Smart Chat.
- simonelopresti
Non è utilizzabile
Hanno rimosso tutte le funzionalità di Wix Chat ora non arrivano più le notifiche, non è possibile far comparire le chat ed inserire il pulsante per avviare la chat su whatsapp direttamente dalla Chat, spero che al più presto venga aggiornata perchè così non è utilizzabile.
Stored reply
Grazie per il tuo feedback — capiamo quanto queste funzionalità siano importanti. Notifiche live — arriveranno presto, stiamo già lavorando per reintrodurle. Integrazione/pulsante WhatsApp — è una funzionalità che stiamo considerando di riportare. Puoi vedere maggiori dettagli sulle differenze tra le funzionalità qui: https://support.wix.com/en/article/wix-smart-chat-moving-from-wix-chat-to-wix-smart-chat La chat non appare — di solito è legato alla pubblicazione del sito. Assicurati di pubblicare il sito dopo aver installato Smart Chat, così il widget sarà visibile online. Apprezziamo il tuo feedback — ci aiuta a migliorare il prodotto.
- nanamegamail
High Cost came with Low Efficiency
Stored reply
Thank you for your feedback. We’d be happy to learn more about what you experienced regarding the efficiency, so we can better understand the issue and continue improving the product.
- krpquality
Won't show up in or on site
The app appears to be very good. Setup is not too difficult. It tells me to "complete setup" by publishing my website. I have published the site multiple times over and the chatbot still will not show up on my site. It really sucks because it seems like it will really save time for our business. Ive had this website for over 4 years and it would really be great if this bug can get fixed.
Stored reply
Thanks for your feedback, and we're sorry for the trouble. If the chatbot still doesn’t appear on your site even after publishing, please try the following steps in the Wix Editor: Open your site in the Editor On the left sidebar, click the icon with four squares (App Market) At the bottom of the list, click "Manage Apps" (gear icon) Look for Wix AI Site Chat If it says “Complete Installation”, click it and follow the prompts If it's already installed and you don’t see the widget, check if it's placed on your site (bottom right or left corner) After adding the widget, make sure to publish your site again. If none of this works, please reach out with a screenshot, we’d be happy to help resolve this.
- alessandroloja
Has potential but very limited layout options
It seems a good potential app but the layout limits are too strict. the icon can only be place bottom right or left without any possibility to adjust it, reposition, move it up and so on
Stored reply
Thanks for the feedback, you're absolutely right. Currently, the AI Site Chat widget can only be positioned at the bottom-left or bottom-right of the site. We’re actively collecting feedback about layout flexibility, and your input helps prioritize improvements.
- lena160
Bra utgangspunkt
Appen har bra potensiale, men når den er utviklet av wix, burde den inneha alle funksjoner som f.eks wix stores har. Skal den fungere som en kundeservice må den være intuitiv og kunne svare på ordrestatus i realtime, kunne gi raske råd og tips ut fra innholdet på nettsiden etc. Selv med opplæring kan den ikke svare på enkle spørsmål og den henger ikke med i samtalen om man blir borte noen minutter, da starten den på nytt med spørsmål.
Stored reply
Tusen takk for tilbakemeldingen din! Vi jobber aktivt med å støtte alle funksjonene til Wix Stores – inkludert sanntids informasjon om ordrestatus – og mer. Når det er sagt, kan AI-en allerede lese og svare nøyaktig basert på innholdet og produktene på nettstedet ditt. Dersom du har oppdaget problemer, setter vi stor pris på om du deler konkrete eksempler med oss, så vi kan hjelpe og forbedre. Trening vs. Live-svar Forskjeller mellom test- og live-svar skyldes som oftest samtalekontekst. AI-en bruker alltid nettstedets innhold, men svarene kan variere litt avhengig av hvordan samtalen utvikler seg. Samtalens varighet Dersom en besøkende er inaktiv i over 10 minutter, tilbakestilles samtalen for å spare på kvoten. Hvis du har opplevd noe uvanlig, vil vi gjerne høre mer slik at vi kan undersøke det nærmere. Gi beskjed om du ønsker å bli kontaktet for et kort videomøte – vi setter stor pris på alle innspill!
- enfiity
Its a good starting point
I’d say I already have it integrated on my website, but for some reason, it doesn’t retrieve data from my Articles, Programs, or Booking sections—it only gives general answers. I understand I could potentially train the AI manually, but that’s extra work that should ideally be automated by the AI itself. I can definitely see the potential of this AI on Wix, and I believe it’s worth waiting for further improvements, especially since Wix has never disappointed me.
Stored reply
Hi, and thank you so much for your thoughtful feedback! We’re really glad to hear that you see the potential in the AI and already have it integrated on your website. Just to let you know — last week, we experienced an issue with how the AI was indexing and retrieving certain types of site content, including sections like Articles, Programs, and Booking. That issue has now been fixed, and everything should be working properly again. We’d really appreciate it if you could give it another try and let us know if the AI now responds better to content from those sections. Your feedback helps us continue to improve, and we’re grateful for your patience and support.
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Pricing & Plans
Detailed plan information is not available for this App.