Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.Analysis pending coverage
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Unpublished | ||||
|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 |
Review-pattern Timeline data is pending complete coverage.
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- thpstudio
Annoying!!
I wish you could turn off the notifications that says how many visitors were visiting the site. All the unnecessary bell notifications pop ups telling us what we already know is annoying!!🤬 We don't want to disable the notification when a visitor enters the site, we just don't want the bell notification telling us every 10 minutes how many there were!!
Stored reply
Sorry to hear about that experience. I totally understand the frustration. We recently updated our Automations, which may help here. You can now control how often notifications repeat for the same visitor. Here's how to set it up: Go to Automations -> Open the New Visitor on Site automation and click Edit -> Click on the New Visitor trigger -> In the left panel turn on "Trigger once per person" and set the frequency limit for how often the flow can run for the same visitor Hope that does the trick! Let us know if you have any questions or in case this wont fix your problem 🙏
- penzadoesshit
It looks alright.
But I just wanted the chat be workable to member-to-member. And have more file support. Reply to Wix: I was hoping for file support like audio files, videos, SVG support, and Miscellany files (text files, code files, pdf files, Midi files, etc.).
- willcad666
O app não está funcionando no Modo Mobile
Implementei o app no meu site e funcionou perfeitamente no modo Desktop, mas quando tento visualisar o site no modo Mobile, o Chat nem aparece.
Stored reply
Obrigado pelo seu feedback! Verificamos seu site no modo mobile e tudo parece estar funcionando corretamente. O AI Site Chat está instalado e acessível através da Barra de Ações Rápidas, que aparece no seu site mobile.
- srsgamesUnpublished
Ok if it works
Works fine in test mode, worked for a while on the site, but then stops. Still works in test mode but when anything is typed on the live site all you see is what you wrote. Deleted, glad I didn't pay for it!
Stored reply
Thanks for your feedback! We checked your site, and everything looks good, the reason the chat isn’t responding on your live site is that your free trial quota has ended. The free plan includes 50 total conversations. To continue using the AI Site Chat, you can upgrade to one of our premium plans. You’ll then unlock more conversations and features to keep helping your visitors in real time.
- drkaliebakerUnpublished
doesn't show up on website
Update: I had to remove the Wix Chat which I knew, but was having a hard time doing that. Once it was deleted, I deleted the Ai Chat and re-added it to my site. It is on the site now, so I'll provide an updated review in a month or so after I've seen how it's working. First Review: I paid for a more premium package and it says it's uploaded on my website but nothing shows up. My patients don't see it. I don't see it. I don't see the conversations. There's no way to add it in the website editor. It's not working at all.
Stored reply
Thanks for the update, we're glad to hear the AI Site Chat is now visible on your website! Just a tip for anyone reading this: if you're using both the classic Wix Chat and the new AI Site Chat, make sure the widgets don’t overlap. You can set one to appear on the left and the other on the right. To do that, go into the Editor → click the widget → go to Settings → Layout, and choose the side you want it to appear on. We appreciate your willingness to give the AI Site Chat another try, and we’re here if you need any help optimizing it. Looking forward to your updated review!
- alokyadav1
Average a lot to be desired
Stored reply
Thanks for your feedback, we’d love to learn more about what didn’t meet your expectations. If you’re open to sharing, we’d really appreciate any specific examples or suggestions, we’re here to improve!
- officialtruekings
Cool
But one thing tho, when I downloaded it, it says it's free. But when I opened the app, it says I have to upgrade but in the app download it says it's free! How's that possible! But everything else about the bot itself is awesome!
Stored reply
Thanks so much for your feedback, we’re glad to hear you’re enjoying the bot! You’re right to ask about the “free” label. On the App Market page, the app is listed as “Free to install,” which means it includes a free trial with 50 conversations. After that, you can choose to upgrade if you need more. We’re working on making this messaging clearer, and we really appreciate you pointing it out. Let us know if you have any other questions, we’re here to help!
- umitaksoy68Unpublished
ücretsiz deneme yeterli değil
sadece 5 konuşmayı kapsıyor. çok az.
Stored reply
Merhaba, geri bildiriminiz için teşekkür ederiz. Haklısınız, önceki ücretsiz plan yalnızca 5 konuşma içeriyordu. 19 Mart itibarıyla uygulamayı yeni yükleyen kullanıcılar için bu limit artırıldı ve artık çok daha fazla konuşma ücretsiz olarak kullanılabiliyor. Şu anda siz bu yeni modele geçiş yapamıyor olabilirsiniz. Ancak basit bir çözüm var: Uygulamayı kaldırıp tekrar yüklediğinizde, yeni ücretsiz modele geçiş yapabilir ve daha fazla konuşma hakkı elde edebilirsiniz. Yardımcı olmamızı isterseniz, her zaman buradayız!
- quadmarketingUnpublished
Almost 4 Star
This is a good initiative with clear potential. I won't personally say it's rushed knowing the AI in itself is an evolving space and products go through several iterations even while live. I can already envision where this is going and would have given it a four star while I wait. However, I just wonder if it would have made more sense to incorporate it with the existing Wix Chat feature. I already use that and while I have added the AI chat to try it out for a few weeks, I definitely cannot have both on my site so as not to create confusion for site visitors. There are features I currently like on both.
Stored reply
Hi, and thank you so much for your thoughtful review. We’re really glad to hear that you see the potential in the AI Chat — and we completely agree with your point about the experience being split between the AI Chat and the existing Wix Chat. You’re absolutely right: ideally, these shouldn’t be two separate apps on your site. We’re actively working on better integration so that both live chat and AI chat can coexist as one unified experience — without causing confusion for your visitors. Thanks again for giving the app a try and for taking the time to share your feedback. It helps us shape the product in the right direction.
- peteristrate
Promising but not there quite yet.
It's quite promising, and you can tell that the developers team working on it are implementing the feedback from the reviews left here and elsewhere. As of now, it is not really usable as it is frustrating the website visitors more than it helps. 1. It doesn't keep track of the entire conversation. In the middle of the conversation, it resets. You ask what products are sold, it describes the products, then you say you prefer the colour red, and then it stops understanding, and resters the conversation to "how can I help you". And it can't read the previous conversation. 2. No ability to ask to speak to a human. When I ask him that, it says: "that all messages are stored in a database and that the website owner will be able to read them, and the owner will probably come back to you in the future", lol. Maybe this is just for the free plan? 3. Would be good to integrate the normal chat into it. I'll try to reactivate it later, if it's improved. No real use as of now.
Stored reply
Hi, and thank you so much for your thoughtful and detailed feedback. We really appreciate you taking the time to share your experience — and you're absolutely right: we’re listening closely to reviews like yours and actively working to improve the app. 1. Conversation memory: This is great feedback. In most cases, the AI does keep track of the conversation context — but if you're seeing it reset mid-conversation, that’s definitely not expected. We’d love it if you could share a screenshot or an example so we can investigate and improve the experience. 2. Escalation to human: We do support this! When a visitor asks to speak to a human, the message is flagged and stored so the site owner can follow up. However, you’re right — we don’t currently send a live notification for these requests. That’s something we’re actively working on improving. 3. Combining AI Chat and Wix Chat: Absolutely — this is something we’re working on right now. The goal is to unify AI Chat and Live Chat into a s
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.