Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 216 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- marketinglauncher
Does not work!
Really difficult to edit and does not follow setting instructions. Deleted and looking for alternative.
- jameslineham
Does not work
Spent ages trying to get this to appear on my website in the first place, took 3 attempts before the widget finally appeared. Editing it has been a bit of a struggle because you can't preview the message bubbles or anything while you're making changes. So I have to publish and view it on my live site to see what my design changes have done. But then when I finally got all that sorted, I found out that the messaging functionality doesn't even work properly! When I respond to a message from my Wix Inbox, the customer can't see the response until they refresh the webpage. They will be long gone by that point and defeats the whole purpose of having a chat feature on my website. Removing the app, far more hassle than it should be.
- megancordell5
Not HIPAA Compliant
This has been a very frustrating experience. The Wix Chat was HIPAA Compliant and we were able to respond to clients, but once I was forced to upgrade to Wix Smart Chat, we were no longer able to respond to potential clients because the app isn't HIPAA Compliant. Now we are left with no chat features for the site. Very disappointing.
- jguevara897
wix smart chat is not very smart
cant delete old indexed pages that no longer exist. cant even create rules or exclude pages because the pages i want to exclude no longer exist, yet the old pages and even links appear in the data coverage. data coverage even lists the pages that have already been indexed even though they no longer exist. i wish you could just select the indexed pages and simply delete them from the list, but according to wix help you just cant do that, which is extremely bizarre.
- cwreinc
Wix dumb chat
BRING BACH MEMBER DMS WIX DUMB CHAT!!!
- TailwindDriving
Everything stopped working
The oder chat was way better. Now I have no clue about any visitor on the site. PATHETIC APP!
- jadecohes
péssimo
- seductiveseasons1
Chat Bot
Bring back the AI Call Center App
Stored reply
Thanks for the note! Could you tell us a bit more about what the AI Call Center App gave you that Smart Chat doesn't? We'd like to understand the gap so we can consider it for the roadmap.
- ruthartzi
Very bad user journey
It's insane that the first step for using it is to INSTALL it, only then, when it's already on my website, to customize the chat flow and all the rest. Annoying.
Stored reply
Thanks for the feedback. You're right that install-then-customize isn't ideal, we're aware of it and it's on our list to streamline the setup flow so you can configure before it goes live. Appreciate you flagging it.
- john966647
This thing blowwwwwsss
Stored reply
Sorry to hear that! Could you tell us a bit more about what's not working so we can help?
- nellatango
No translation possible
Impossible to translate any of the chat into another language than English
Stored reply
Thanks for the feedback. Could you tell us more specifically what's not translating - is it the specific features/labels staying in English, or your concern is connected AI replying in English? That'll help us pin down exactly what to fix.
- monkonfort
Inútil
Perdi tempo instalando e configurando o chat, para descobrir ao final de tudo, que ele não aprece no site. É inútil como muitos dos apps disponíveis no Wix, independente do plano pago, só mais um app contabilizado que não tem aplicação efetiva.
Stored reply
Olá, obrigado pelo feedback, e desculpe pelo tempo perdido. Isso foi causado por um bug no Studio, em que a instalação do Smart Chat não era concluída totalmente e o widget não chegava a ser adicionado à página - esse bug já foi corrigido. Para resolver agora: desinstale o Smart Chat e reinstale pelo "Editar Site" (abra o App Market lá e procure o app), ou pelo Business Manager em "AI Agents" → Wix Smart Chat → Instalar (isso te leva de volta ao editor para instalar via App Market). Se ainda assim não aparecer, envie o link do site que vamos verificar. Esperamos que, assim que estiver funcionando, o Smart Chat seja realmente útil para o seu atendimento aos clientes.
- cacaopirate
Annoiyng APP
I don't even know how it appeared on my site and there is no way to get rid of it.... fustrating.. stay away from it until they sort a more friendly and intuitive way to manage it unless you wan to spend hours of useless time with it
Stored reply
Thanks for the feedback, and sorry for the frustration. We recently fixed an issue that prevented uninstalling Smart Chat on some sites - could you try removing it again from your site settings? If it's still stuck, tell us your site URL and we'll take a direct look. The reason why its appeared in first place could be that the template had in pre-installed.
- czolutiondesign
It lacks the basics
When I click "Settings" in the editor there is an empty blank pop-up where you don't have any option. And you can not change the field names in the manual version. Is this work still in progress? Why release empty apps like this one if it ain't working at all properly?
Stored reply
Thanks for the report = that blank Settings popup was a bug we've since fixed. Please give it another try; if it's still blank, let us know, it will help us investigate it more deeply.
- kirstygraham
What a terrible 'quote upgrade'
The old chat worked perfectly , now this abomination. shocking would not recommend
Stored reply
Sorry to hear the switch has been rough. Could you tell us what specifically isn't working for you compared to the old chat? That'll help us look into it directly
- vinnygodxi
Horrible just like Wix Harmony
Complete and utter garbage APP. Horrible compared to the previous live Chat that I used and enjoyed. I wanted to upgrade my site and did not realize and or know what Harmony was and I'm stuck now. Live Chat was a major part of my website and this new Smart Chat sucks. It will not update any texts I have placed, It forces AI garbage even in Manual Mode. Wixs AI (harmony, everything wix AI) is horrible. I would not bother with this. Similar to the Aria AI wix did a horrible job in the AI portion. I would not get it. I did everything I could to get this to somewhat work like the previous live chat it is just awful.
Stored reply
Thanks for the feedback. Manual Mode shouldn't let the AI answer for you - if it's still responding automatically while Manual Mode is on, that's not expected behavior and these bugs have been fixed lately. We've also working on bringing more features available in old Wix Chat, so you can use only Manual mode, without troubling for AI functions.
- fsinformatica795
não instala
ja tentei de tudo mas não consigo instalar
Stored reply
Olá, obrigado pelo retorno! Sentimos muito pela dificuldade. Isso pode estar relacionado a um bug no fluxo de instalação - enquanto investigamos seu caso, tente instalar por um destes dois caminhos: pelo Business Manager, no menu lateral em "AI Agents" → Wix Smart Chat → Instalar; ou direto no Editor, abrindo o App Market e procurando pelo Smart Chat lá.
- kseniasenshina
Extremely outdated, close to useless
Impossible to get the chat widget show up on the site or in Wix Studio editor. Impossible to make it answer a simple question in a correct way no matter many rules and exact examples one puts in. It is close to useless, esp. for 2026.
Stored reply
Thanks for the feedback. The widget not showing up in the Studio editor is a known install-flow bug we're actively fixing. As a workaround for now: uninstall Smart Chat, then reinstall either from Business Manager (left sidebar → "AI Agents" → Wix Smart Chat → Install) or directly from the Editor's App Market. On the answer accuracy side — try tightening your "Train the AI" rules with exact phrasing; if it's still off after that, reach out to our support team and we'll look closer.
- aleliunienekamile
As bad as everyone says
I am so disappointed that I was literally forced to install Wix Smart Chat if I wanted to continue contacting my clients through inbox. Original Wix chat is good as it is. I don't even need AI assistance. Major problems for my account: 1. My manual Chat avatar is automatically called STAFF, so when I send the message to the client, he gets STAFF RESPONSE. I would like to be able to change that and add a personal touch with my own name, as I am a director and face of the brand. 2. Even though I had turned off AI assistant through Settings, I still had to Generate Starter questions or topics, even though It is not going to be used. The app would not let me SAVE the changes unless I add at least one topic. Ridiculous... 3. Doesn't work on mobile version. This is only what I have noticed today, while configuring the chat. I hope the problems will be fixed instead of growing more and more. Thank you.
Stored reply
Thanks for the detailed feedback. Good news on #1 — you will be able to customize the "Staff Respond" label instead of it default pretty soon. On #2 and #3 (forced starter topics, mobile issues), those are still being worked on - appreciate you listing them clearly, it helps us track down the exact behavior.
- yuuji238
The button blocks my "booking" button when it's on mobile, and made me lost so many bookings.
Stupid app
- trohas
Not there-But promising
I spent considerable time building a knowledge base, training the AI agent, and creating custom rules for my restaurant. Initially, the results looked promising, but over time the AI began providing incorrect information, including wrong addresses, incorrect business hours, and even phone numbers that were not associated with the business. The biggest issue was hallucination. Even with specific rules and training documents, the AI would sometimes generate answers that were not contained in the knowledge base. In a restaurant environment, accuracy is critical. A customer receiving the wrong address or hours can result in a lost sale. I found myself spending more time correcting the AI than I expected. My recommendation would be for Wix to provide a stricter "knowledge base only" mode where the AI is required to answer only from approved information and otherwise direct customers to support. The concept is excellent, but for my business I need reliability and factual accuracy above all
Stored reply
Thank you for this detailed feedback - accuracy issues like this are a top priority for us. We've made improvements to how the AI sticks to trained content and worked more on AI stability, hope you'll also feel the improvments by using Smart Chat on your site. Your suggestion for a strict knowledge-base-only mode is a great one and we've logged it. Appreciate you sharing this.
- info6820828
Horrible
it keeps making it look like we are offering "free" services that are actually pay services
Stored reply
Thanks for flagging this. You can try using "Train the AI" restriction rule, you can add to stop the AI from claiming services or pricing you haven't approved - that should fix this. Give it a try, and let us know if it still happens.
- samarasolutionsgroup
Don't Use This
I "trained" this crappy AI chat on my website and documents and it proceeded to give incorrect answers to literally every question asked and even offered things that were not actually offered. Avoid at all costs. I'm shocked they actually still have this on their site!
Stored reply
Sorry to hear that - this is exactly what we're working to reduce. We've shipped improvements to how the AI uses trained content, and a stricter "Train the AI" restriction rule is now available to keep answers limited to your approved info. Worth another try - if it's still off, reach out to our support team and we'll dig in.
- hello69661
Unbelievable to add or change something we never wanted
Stored reply
Sorry for the frustration. Could you tell us a bit more about what got added or changed without your input? We'd like to look into it.
- druwayu
This is Garbage
WIX CHAT WAS FINE! It Just needed an ability to delete old messages. This AI in control of everything is CRAP! This so called SMART CHAT was designed by retard!
Stored reply
Thanks for the honest feedback. Deleting old conversations isn't available yet - it's a fair ask and we've logged it. In the meantime, Manual Mode lets you take over any conversation the AI is handling if you want more control. Let us know what specifically feels most "out of control" - that helps us prioritize.
- unleashyourk9
This is offering things I don't offer!
This is offering services I don't even offer to clients coming on my chat! Ridiculous.
Stored reply
Thanks for flagging this - the AI shouldn't invent services you don't provide. Try training the AI with training rules by adding a restriction rules limiting it to only your approved info; that should stop this. If it still happens after that, reach out to our support team and we'll dig in.
- fireexotik
Why fix what isnt broken?
One of the best feature I loved about the original Wix Chat was that it sent me a notification sound letting me know that I had a website visitor. Now with this Smart chat, it doesnt do that. I agree the OLD WIX CHAT was better then the new chat. You broke a chat that didnt need fixing. Horrible.
Stored reply
Thanks for the feedback - we understand how useful that sound alert was. Good news: we've added it back, along with the ability to control how often you get notified. https://support.wix.com/en/article/wix-smart-chat-engaging-with-live-visitors-on-your-site
- angeleshuanosta
Not worth it, I loved the OG version
Keep the original chat. This version lacks of personalization, I can´t make it look like the one I had before. I don't see any added value with this.
Stored reply
Thanks for the feedback. We're continuing to add more design/customization options to close that gap - could you share which specific look or setting you're missing most? That helps us prioritize.
- tenrocktubo
non lavora come la versione precedente
La funzione delle notifiche dei visitatori non funziona regolarmente . Ho impostato tutti i parametri più volte ma non ho risolto nulla. Ridateci wix Chat
Stored reply
Grazie per il feedback, e scusa per la frustrazione. Abbiamo migliorato le notifiche dei visitatori e aggiunto anche la possibilità di controllare la frequenza con cui le ricevi. Ti consigliamo di controllare di nuovo le impostazioni delle notifiche - dovrebbero funzionare correttamente ora. Facci sapere come va. https://support.wix.com/en/article/wix-smart-chat-engaging-with-live-visitors-on-your-site
- arknomaly
DO NOT UPGRADE!!
I upgraded as Wix chat was going to be discontinued and I CAN'T GET IT BACK! Once you delete it, you cannot restore it!! It has MAJOR bugs!! And that's for a webpage that doesn't need AI. Within the first 20mins, these are the faults I discovered: 1) I cannot customize the message that comes with the form. I cannot inform visitors that email won't be used for marketing purposes and only for chat!! 2) I'm SPAMMED with visitor notifications, although I have them DISABLED 3) The chat form asks for "full name" although the form is set to "name". Intimidating for simple qstion 4) It doesn't show the responder's name anymore, but "staff". Our customers ask for their representatives; they have different profile pics and names, they're all downgraded to "staff", why do I pay for 10 collaborator spots??! Edit: 5) Doesn't show anymore on which exact product page the visitor is. 6) Old chat sent unread chats as emails, "Smart" one doesn't. And track message status?! Wtf?! And I ran out of space..
Stored reply
Thank you for the detailed feedback — we understand how frustrating this experience has been. A few quick updates regarding the issues you mentioned: 1 - The old Wix Chat can still be restored using Site History / Version History in the Editor. 2 - Notification preferences can be managed under: Dashboard → Settings → Notification Preferences → Wix Smart Chat → New visitor notification 3 - You’re right regarding the “Full name” field — we’re already working on improving this. 4 - Staff naming/avatar behavior is something we’re considering improving as well. 5 - Visitor navigation tracking currently works in AI mode, and support for manual mode is planned ahead. Also, the good news is that live visitor notifications — one of the main migration pain points from Wix Chat — were recently brought back to Smart Chat. We really appreciate you taking the time to share such detailed feedback — it helps us improve the product quickly.
- kathydehass
???
What is going on? Has this "bug" issue been fixed yet by now? It's been 6 days since the first person brought up the issue here.
- FreshLanding
Do NOT Install This App
The wix smart chat app does NOT do everything the old wix chat does. You will lose the ability to be notified on you phone of site visitors and activity. Do not un-install it, they cannot re-install it and you cannot revert to a previous version of your site and have the old one appear. I do not think WIX understands how important this is to a small business.
Stored reply
Thank you for your feedback — we understand how important live visitor notifications are for small businesses. The good news is that live visitor notifications were recently brought back to Smart Chat, following feedback like yours from users migrating from Wix Chat. Also, if you removed the old Wix Chat, it can still be restored using the Site History / Version History tool in the Editor. We truly appreciate you taking the time to share this — feedback like yours helps us improve the migration experience and prioritize the features that matter most.
- readyemployer
it doesn't show on the site
what's going on WIX, you quit already?!
Stored reply
We’re sorry about this experience. Our team is currently working on this issue. In the meantime, there’s a workaround: installing Smart Chat directly from the App Market inside your dashboard should work correctly. This bug currently appears only when installing through the “Communication Channel” flow. Thanks for reporting this — it helps us improve the experience.
- TheLoveMastery
Unavailable
Product is unavailable. What is the same available to download to a new site?
Stored reply
Thank you for your feedback. We checked and found that one of your sites already has Smart Chat installed. If you were trying to install it on a new site, it may be related to Wix Harmony support, which is not fully supported yet. The good news is that support for Harmony is one of our top priorities, and it will be available very soon.
- Rileyjoes
this never load in
i hate it it did not even load
Stored reply
Thank you for your feedback. We checked your site and the Smart Chat widget itself appears to be installed and working correctly. However, your site currently requires login/access permission (“Access denied”), so the chat is not publicly accessible to visitors. Once the site is accessible, the Smart Chat should load normally as well.
- markramos58
bad.. Going backwards
bring back the functionality of the old one
Stored reply
Thanks for the feedback. We've added notifications back through automations, and we know they don't fully cover what you had before - we're actively working on improving them. Updates should be coming soon. We'd also love to hear what else is missing for you and what you'd love to have in the new chat.
- teamiappa
Bad :-(
Stored reply
We’re sorry to hear this. If you’re open to sharing a bit more about what went wrong, it would really help us understand the issue and continue improving the product.
- adoaxo
It's a horrible chat.
This chat no longer notifies you when someone new visits your website, and it has multiple bugs! Don't waste your time downloading it. Instead of improving, they're going backwards.
Stored reply
Thanks for the feedback. We're already working on improving visitor notifications and you should see updates soon. Could you share a bit more about the other bugs you've been seeing? That would really help us fix them
- josephineermel2
no more live notification about visitors
that totally sucks and only with AI... Not learning, no interaction with my clients. Miss my notifications and the way I could see how my marketing is being taken. VERY unhappy with this.
Stored reply
Really sorry to hear that. Notifications are something we're already working on, and improvements should be coming soon. Could you also tell us more about how the AI has been working for you and how you've been using the chat? Your point on the AI not learning is something we'd like to understand better.
- lailanigibson
Terrible update
stopped allowing notifications for live visits
Stored reply
Thanks for flagging this. We've already added notifications through automations, we know they don't fully cover what you had before, and we're actively working on improving them. Updates should be coming soon.
- christy3353
terrible
does not listen to prompts, constantly repeats same questions without learning.
Stored reply
Thank you for your feedback — we understand how frustrating this experience is. Improving training consistency, prompt-following, and reducing repetitive responses are major focus areas for us. We’ve recently released significant improvements to the “Train the AI” system, and we’re continuing to invest heavily in making conversations more reliable and natural.
- byronthomasartdesign
No more 'Live Site Visitor' notifications and no more initiating 'Wix Chat'
The development team should be fired. Do you know how many WIX customer businesses have been disrupted due to this low IQ planning? Before rolling out a new app, you make sure the essential features are implemented first before trying to release new (AI) features, not vice versa. Whomever made these decisions needs to be held accountable and F-I-R-E-D!
Stored reply
Thanks for the honest feedback, and sorry for the disruption this has caused. Your point about getting the essentials right first is fair. We're already working on the visitor notifications and other core issues, and you should see improvements soon. If you can share more about how this has affected your business, it would really help us prioritize the right fixes.
- nslopez87
Mobile Version Doesnt Work
The Mobile Version does not work, AI is not smart enough and turned off for manual chat.. However, the old chat is now disabled, and this new chat doesnt work properly?
Stored reply
Thank you for your feedback — we understand the frustration, especially for users moving from the old Wix Chat. For mobile visibility, Smart Chat works through the Quick Action Bar (QAB) in the mobile editor. Please open your site in the Editor, switch to Mobile mode, and make sure the QAB is enabled with Smart Chat selected. We also checked your website, and it currently looks like the Smart Chat is appearing correctly on the mobile site. Regarding manual chat, Smart Chat already supports both AI and manual modes, including scheduling between them. We’re continuously improving the AI quality and reliability based on user feedback like yours.
- vocalisecharity
it doesn't answer accurately
lost a lot of leads because of that. the wix chat answer inaccurate information and I dont have have the leads details to call them back.
Stored reply
Thank you for your feedback — we understand how serious this is, especially when it impacts potential leads and customer trust. Improving response accuracy is one of our highest priorities, and we’re continuously investing in better training reliability and more accurate AI behavior. We also recently released major improvements to the “Train the AI” system to help make responses more consistent and aligned with your business content. Regarding lead details, Smart Chat supports contact forms and lead collection flows, and we’re continuing to improve these capabilities as well.
- eduvidmer
Pesima
a 5 clientes que dijeron textualmente en el chat: "Quiero comprar" este asistente les respondió: "no tengo información sobre lo que me pides"
Stored reply
Gracias por tu comentario — entendemos lo frustrante y serio que es esto, especialmente cuando afecta posibles ventas. Mejorar la comprensión de intención y la precisión de las respuestas es una de nuestras máximas prioridades. Recientemente lanzamos importantes mejoras en el sistema de “Entrenar la IA”, incluyendo mejoras en cómo la IA aprende y entiende el contenido de tu sitio web. También seguimos agregando capacidades más enfocadas en comercio electrónico — recientemente añadimos soporte para acciones como Agregar al carrito directamente desde la conversación con la IA. Agradecemos mucho que compartas este ejemplo — nos ayuda a seguir mejorando el producto.
- addview441
wix chat and integration were better
Inflexible and AI is not par with chatgpt. but cant integrate chatgpt in it
Stored reply
Thank you for your feedback — we appreciate you sharing it. We already support many of the features from the old Wix Chat, and we’re still working on bringing back more, including live notifications and integrations like WhatsApp, Inbox, direct messaging, and workflows. You can read more about this here: https://support.wix.com/en/article/wix-smart-chat-moving-from-wix-chat-to-wix-smart-chat Regarding AI quality, we’re continuously working to improve it. Our AI is based on ChatGPT-level LLM technology, but it is also scoped and trained specifically for each website to provide relevant answers for that business. If something didn’t work well in your case, we’d be happy if you could share more details so we can better understand and improve the experience.
- spmaagl
Erro
genial, porém não funcionou aqui e não diz o motivo... eu tentei de todas as formas configurar mas sem sucesso!
Stored reply
Obrigado pelo seu feedback — ficamos felizes em saber que você gostou da ideia. Lamentamos que não tenha funcionado no seu caso e entendemos como é frustrante quando o sistema não explica claramente o motivo do erro. Se puder compartilhar um pouco mais sobre o que aconteceu ou em qual etapa da configuração o problema apareceu, isso vai nos ajudar muito a entender melhor e melhorar a experiência.
- andrelourencopedro
Simplesmente não funciona.
A ideia é boa, porém não funciona nem como um simples chatbot. O app deveria ser desativado até que estivesse minimamente viável para uso. Pois perdemos muito tempo tentando fazer funciona-lo, mas existem questões tecnicas que impedem quequer tipo de uso desse app.
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Obrigado pelo seu feedback — agradecemos por dedicar seu tempo para compartilhar isso. Lamentamos saber da sua experiência. Se puder compartilhar um pouco mais sobre os problemas técnicos que encontrou e o que exatamente não funcionou, isso realmente nos ajudará a entender melhor e continuar melhorando o produto.
- kforkashifkhan786
Old chat was good
i want to reply manually first to my visitors, ai chat should be optional, and there should be both options to select one. so that we can also train ai chat slowly. providing only ai chat can impact negatively to our visitors if we did not train it nicely. so there should be option for us to enable manual chat. sorry for my poor english, i hope you will understand what i am trying to say.
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Thank you for your feedback — and no worries, your message is very clear 😊 You’re absolutely right that having control over manual vs. AI responses is important, especially while you’re still training the AI. The good news is that you can already do this today. In your Wix Smart Chat dashboard, under “Your Chat status”, you can open Chat availability and choose how your chat works — including switching between AI, Manual, or a combination of both with a schedule. This allows you to handle conversations manually first and gradually introduce AI when you’re ready. You can learn more about it here: https://support.wix.com/en/article/wix-smart-chat-managing-your-settings Thanks again for your feedback — it helps us make these features clearer and easier to use.
- topfinancialagency
Terrible
It's not trainable. Keeps sending random poor information in chat. Old Manual Chat was better
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Thank you for your feedback — we understand how frustrating this can be. From what we see, this issue happens when you adding links directly inside the training content. When using “Train the AI,” instead of adding a link in the text, you can select a 'Related Page' from your website. This allows the AI to correctly associate the answer with that page and use it more reliably. We’re also continuing to improve the training system to make it more consistent and easier to use. Thanks again for sharing your experience — it helps us improve.
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