Wix Smart Chat

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   mgmtgs January 13, 2026, 14:58

   ★★★★★ 1.0 Unpublished

   One of their first users, after two years abandoning ship

   Two years ago the Wix AI Chat started slow and clunky, then grew into something that was astonishingly good at providing the right answers. We trained and trained the bot, until about 4 months ago, the bot fell off a cliff somehow: hallucinating, not following our training rules, sometimes providing answers that we absolutely contradictory to our rules. The Wix Support team is absolutely overwhelmed, and - as typical for Wix - blames either "user error," or "can't reproduce" or "its a feature, not a bug". Despite our issues being "escalated" many times, nothing ever improved. Now when adding corrective responses into an ongoing AI chat, the AI actually doesnt stop responding anymore (like it used to). So, basically I cant type fast enough while the bot keeps giving bad answers.... I have found myself feeling like the bot's slave because constantly I had to monitor, correct it, email support.... hours and hours on end. Today I deleted the app. Don't waste your time with this....

   Stored reply

   1. ReplyMarch 18, 2026, 18:41

      Thank you for sharing your experience — especially as an early user. We truly understand how frustrating it is when something you’ve invested so much time in stops behaving as expected. Improving the “Train the AI” system is a major focus for us, and we’re continuously working to make it more reliable and consistent. Recently, we’ve released significant updates and improvements in this area, aimed at better rule-following and more stable behavior over time. We really appreciate you taking the time to share such detailed feedback — it helps us keep improving the product.

2. T

   tpseager December 21, 2025, 18:15

   ★★★★★ 1.0 Unpublished

   This is bad

   The Wix AI Chat has been undergoing revisions that make it unreliable and unpredictable. Hours spent training a prior version can be made obsolete by any upgrade that changes the algo you thought you had a handle on. Then, the AI starts talking to customers in its own voice, even if that contradicts or humiliates your brand. No thanks.

   Stored reply

   1. ReplyDecember 31, 2025, 09:42

      Thank you for the feedback. We understand how frustrating it is when updates impact trained behavior and brand voice. We’re currently investigating this issue to understand what caused the change and how to prevent it going forward. Feedback like this is taken seriously and helps us improve the product’s reliability.

3. G

   gpgrantswiss December 17, 2025, 16:08

   ★★★★★ 1.0 Unpublished

   AI Site Chat is not usable as after-hours support

   The idea of AI Site Chat is good, but the implementation makes it unusable for real businesses. There is no supported way to use AI as an automatic fallback when live chat is offline. You are forced to choose either AI Site Chat or Wix Chat — they cannot work together properly. This means a very basic and expected scenario (human support during business hours, AI after hours) is impossible without awkward workarounds. Even scheduling across midnight is not supported as a single range. As a result, AI Site Chat feels more like a demo feature than a production-ready tool. Until proper fallback logic is implemented, it’s hard to recommend this for serious B2B use.

   Stored reply

   1. ReplyDecember 31, 2025, 09:28

      Thank you for the thoughtful and detailed feedback, this is a very valid use case. You’re absolutely right that seamless after-hours support (live chat during business hours, AI outside of them) is a basic expectation for real businesses, especially in B2B scenarios. We agree this needs to work smoothly without awkward workarounds. The good news is that we’re actively working on improving this flow, including better support for combining live chat and AI chat together. Updates in this area are already in progress, and we’ll be rolling out improvements to make AI a more reliable fallback outside business hours. We appreciate you taking the time to explain the gap so clearly - it directly helps shape what we’re building next.

4. D

   duomostudio November 20, 2025, 04:21

   ★★★★★ 1.0 Unpublished

   Awful

   Chat dismisses rules set all the time, doesn't understand basic directions, forgets all the logic you give it after a few days, and changes its response style randomly. Completely broken. Then when you try to correct it, 9/10 times you get an error message that tells you to refresh the page.

   Stored reply

   1. ReplyDecember 31, 2025, 09:07

      Thank you for sharing this feedback. We understand how frustrating this experience is, especially when rules aren’t consistently followed and errors interrupt your work. Issues around training reliability, rule compliance, and editor errors are areas we’re actively working to improve. Your comments help us identify where the experience is breaking down, and we’re taking this feedback seriously as we continue to stabilize and improve the product. We appreciate you taking the time to call this out.

5. S

   solarcontentcreation November 6, 2025, 21:24

   ★★★★★ 1.0 Unpublished

   so much hope for this but awful

   Ok so installation is easy... the principal could be great but honestly its useless, F/E even after installing it, deleting it, re installing it, training it, re training it, putting in rule, it continued to start ever chat with "How can I help you with your recruitment and job search" this is all well and good but im not even in this industry, I own an advertising, and social media based company absolutely 0 to do with recruitment, no matter how I tried to train it against it, went through help & advice to train it and I use AI alot, this chat bot seems broken and like its pulling information from somewhere else and not listening to any of the training and rules we did, ( yes I tried multiple times even clearing off the brain and doing it all again) same results. then the response where not fluid, just prescript chats, this could be a great edition to wix how ever this feels very poorly written, this comment was written on the 6th of November 2025, so if in the future it maybe fixed

   Stored reply

   1. ReplyNovember 16, 2025, 15:41

      Thanks for your detailed feedback, we really appreciate it. We’re sorry to hear about your experience. We checked your site and you're right, the default greeting mentioning recruitment is completely unrelated to your business. That shouldn't happen, and we’re investigating why the AI keeps pulling that response despite your training and resets. The AI is designed to base its answers solely on your site’s content and any rules you’ve added - it doesn’t bring external data. If you’re still seeing unrelated messages, that likely points to a bug we need to fix, and your report helps us do that. We’ll follow up shortly once we understand what went wrong. Thanks again for flagging it - your case is exactly what helps us improve the product.

6. K

   kennedylee252 October 22, 2025, 07:39

   ★★★★★ 1.0 Unpublished

   My sales have ceased to exist since I installed this.

   Stored reply

   1. ReplyNovember 16, 2025, 15:17

      We're truly sorry to hear that and appreciate you taking the time to share your experience. We checked your site and saw that the AI engine successfully indexed your content, including over 7,000 products - which is quite impressive. The AI Site Chat is designed to help visitors explore your catalog and answer questions based on the live content of your site. Also important to note: the app doesn’t block or interfere with your sales funnel in any way. It runs alongside your site and is built to enhance, not disrupt, the customer experience. If you're certain the app is affecting your sales, we’re curious why it’s still live for your visitors. We’d truly like to understand what might be going wrong. If there’s a specific behavior or example you can share, we’re here to investigate and help.

7. M

   modets2fabiocontier October 19, 2025, 00:20

   ★★★★★ 1.0 Unpublished

   Sem atualziação

   Se o cliente pede por um preço, este IA dá preço errado...não tem atualização ?????

   Stored reply

   1. ReplyOctober 19, 2025, 10:01

      Olá! Obrigado pelo seu feedback. Estamos verificando o problema que você relatou. Em geral, o Wix AI Site Chat utiliza automaticamente o conteúdo publicado no seu site – isso significa que, ao atualizar preços ou qualquer outra informação no seu site, as respostas do AI devem refletir essas mudanças imediatamente. Se isso não está acontecendo corretamente, pode ser um problema pontual e estamos investigando para resolvê-lo o mais rápido possível. Obrigado por nos avisar!

8. G

   gruporosanegraowner September 13, 2025, 12:26

   ★★★★★ 1.0 Unpublished

   No la puedo desisntalar

   Stored reply

   1. ReplySeptember 14, 2025, 06:16

      Hola, Revisamos tu sitio web y parece que el widget de AI Chat no aparece en la versión publicada de tu página. Si todavía lo ves en el editor, por favor sigue estos pasos: En el editor, asegúrate de que el widget esté seleccionado. Presiona la tecla Eliminar en tu teclado para quitar la aplicación. Después de eliminar el widget, publica tu sitio nuevamente.

9. E

   evamencnerova September 12, 2025, 17:22

   ★★★★★ 1.0 Unpublished

   Mix AI Site Chat

   Stored reply

   1. ReplySeptember 14, 2025, 06:23

      Hi! Can you please clarify what you meant by “Mix AI Site Chat”? Are you trying to combine it with another tool or customize the way it works? We’d love to understand more and help you out.

10. O

    oluwanifemilawson August 8, 2025, 15:57

    ★★★★★ 1.0 Unpublished

    INSTALLATION ISSUE

    It tells me it's installed but I can't seem to find it and there's no action required message directed at it either.

    Stored reply

    1. ReplySeptember 11, 2025, 17:26

       Thanks for your feedback, and we're sorry for the experience you had. If the AI Site Chat says it’s installed but doesn’t appear on your site, please follow these steps: Open your site in the Editor In the left-hand menu, click the icon with four squares (App Market) At the bottom, click “Manage Apps” (gear icon) Look for Wix AI Site Chat in the list, if you see “Complete Installation”, click it to finish the setup Make sure the widget is placed on your site and then publish your site so your visitors can see it If it’s still not working, feel free to reach out, we’re here to help.

11. M

    malemassagesurrey August 6, 2025, 09:31

    ★★★★★ 1.0 Unpublished

    DREADFUL

    Seems to grasp most of the content on my site apart from it keeps referring to a BLACKFRIDAY discount code for £5.00 off one of my services. No such discount code exists!! I have trained it over and over and over again, yet it keeps referring to this which is MASSIVELY confusing to my website visitors. The training takes a while to bed in so to speak. Could it be better? Absolutely. Is it worth the subscription price? Not as it stands no. ADDITIONAL (based on the response below) The code BLACKFRIDAY does not appear ANYWHERE on my site - it did 2 years ago - but not anymore I have been through it. UPDATE 31/5/26 - STILL USELESS, STILL HALLUCINATING, STILL GIVING VISITORS THE WRONG INFORMATION AND EVEN SERVICES I DON'T EVEN PROVIDE. IT IS GETTING WORSE, NOT BETTER. DON'T WASTE YOUR MONEY!!

12. J

    james665454 August 4, 2025, 03:29

    ★★★★★ 1.0 Unpublished

    no support

    I have an existing chat installed by wix, but can't work out to turn on the new AI chat in addition to the existing chat no way to get support

    Stored reply

    1. ReplyAugust 7, 2025, 07:34

       Hi, Thanks for your feedback! We checked your website and it looks like Wix AI Site Chat is working well. If you'd like to use Wix Chat alongside the AI Site Chat, you can simply re-add Wix Chat to your site. Just make sure to place it on the left side (you can set this in the Chat settings → Layout), since the AI Site Chat is currently on the right. Also, a quick tip: Wix AI Site Chat can work as a regular chat too (without AI replies). You can control this in the app settings via your site’s dashboard → Manage App. There you can define working hours for the AI and for offline mode, during offline hours, the same widget becomes a regular chat tool. Let us know if you need help setting it up, we’re here for you!

13. A

    amihai1 July 14, 2025, 05:30

    ★★★★★ 1.0 Unpublished

    Dont use!

14. T

    tdoneson June 4, 2025, 17:45

    ★★★★★ 1.0 Unpublished

    Feels like 2022 chat gpt

    It's answers are awful, you train the model and it doesn't use the trained answers. You can't change it's tone so you get a gen z, emoji using chat bot no matter what type of business you're running. Sucks for now

    Stored reply

    1. ReplyJune 29, 2025, 13:52

       Thanks for the honest feedback — we really appreciate it. Just to clarify, the AI engine behind Wix AI Site Chat is based on the latest ChatGPT technology — not outdated. So it’s capable of high-quality responses, especially when trained well. We're also releasing an update very soon that will let you control the tone of voice (and remove emojis if you'd like), so the AI better fits your business style. If you're seeing issues with trained answers not being used, feel free to share an example — we’d be happy to look into it and help improve the experience.

15. S

    swdigitals June 1, 2025, 19:10

    ★★★★★ 1.0 Unpublished

    Disappointment & Blatant Greed.

16. B

    betterspeech1 May 23, 2025, 10:01

    ★★★★★ 1.0 Unpublished

    Horrible AI Chatbot

    Ultra limited chatbot with pretty horrible limited settings. It adds automatically links to articles (without giving you the option to NOT include them) therefore, driving your customers aways from converting on your site. Also, external chatbots are much cheaper.

    Stored reply

    1. ReplyJune 29, 2025, 13:28

       Thank you for your feedback. We’d love to hear which specific settings you feel are missing — your suggestions can help us improve the product for everyone. Regarding the links included in the AI's responses: these are sometimes added automatically when the AI references content from your site, to help users see the source and build trust. Just to clarify — is this the behavior you were referring to? If so, would you prefer to turn off these links completely, even though they can help reassure users that the information is accurate and site-based? We're here to help and would appreciate any examples or suggestions you'd like to share.

17. J

    james28891 May 22, 2025, 14:40

    ★★★★★ 1.0 Unpublished

    Hopeless

    We ran a comparison between this and Chat GPT. This one couldn't even read words on our own website. Don't waste your time teaching it rules.

    Stored reply

    1. ReplyJune 29, 2025, 13:22

       Thank you for your feedback. Wix AI Site Chat is powered by ChatGPT and is designed to provide accurate answers based on your website’s content. Its two core capabilities are: Understanding and using your site’s existing content Leveraging the power of ChatGPT to generate accurate and helpful responses If you encountered issues where the AI didn’t reflect your content properly, it could be related to how the content was indexed. We’d be happy to take a look or review an example to help improve the results.

18. I

    info113112 May 18, 2025, 02:54

    ★★★★★ 1.0 Unpublished

    トレーニング側に情報が必要

    試しにサイトに追加し、事前トレーニングで使用できそうであればと思いましたが、トレーニング時点で存在しないページのURLを案内してきます。動作テストという名目であれば質問への回答がどういった理由で回答されたか？サイトのどこからその情報を検出して返答したか？などの情報があればよいかと思います。現時点でトレーニング要素をいくつか試していますが、一部情報は頑なに最新にものを参照してくれません。「試しに使ってみる」すら出来ない状態ではありますが、当サイトの職種が特殊な為かもしれません。今後どの様に改善されるかによりますが、サイト運営の手助けになってくれたらいいなと思います。 追記 バグと思われる情報を提供しましたが音沙汰ありません。届いていないのかもしれませんが、チャットを公開していなくてもアイコンが表示されたり、モバイルバーが表示されているのも不安です。新しい更新があるまで削除するしかなさそうです。

    Stored reply

    1. ReplyJune 29, 2025, 13:19

       Thank you for your detailed feedback. If the AI is generating non-existent URLs in its answers, this is indeed a bug, and we would greatly appreciate it if you could share an example. This would help us investigate the issue and improve the product. In general, the AI provides answers based solely on your site’s content after it completes the learning process. If there are any gaps or outdated responses, we’d be happy to take a closer look and support you further. Thank you again for helping us improve.

19. S

    swamiswarup101 May 8, 2025, 06:23

    ★★★★★ 1.0 Unpublished

    This is of no use, Please dont update

    NO NO NO, I humbly request you to do not download this wix ai site chat. for the following reason 1) It doesn't automatically popup on the screen when the user arrives, which it should ideally do. In previous chat it atleast popup and alert me about the arrival of visitor but in that if i try to strike a conversation it never use to popup on visitor's screen so ultimately i loose the client. 2) No matter how hard you train the app. it is not giving the expected answer when you test it 3) It supports "Only 5 chat" that is not acceptable at all 4) In short I train ur ai chat, waste time/ money/ energy and for what to make it successful. 5) If this app is developed by wix then it should be free as Iam already paying premium subscription so why only 5 chat free? Reply : 30.05.2025 Thanks to your response dated 18.05.2025 in which you claimed I've to reinstall the app after uninstall, I did and do not find any change the chat bot pop up but only in desktop mode and no 50 msgs free

    Stored reply

    1. ReplyJune 29, 2025, 13:12

       Hi, Thank you for taking the time to share your feedback — we truly appreciate it. There is an option to have the chat open automatically when a visitor arrives at your site. You can enable it from the app’s settings in your site’s dashboard. Regarding AI training — we’d really love to understand what didn’t work for you. If you can share an example or screenshot, we’ll gladly look into it and help improve the experience. You’re absolutely right about the original free plan having only 5 chats. That model has since been updated, and now all new users receive a 50-chat free trial. We’re here to help and truly want this product to work for you. If you’re open to it, we’d be happy to meet and go over everything together.

20. D

    davidruttenberg April 15, 2025, 16:14

    ★★★★★ 1.0 Unpublished

    Can install or delete

    Extremely frustrating. Will not install on site, and won't allow itself to be deleted.

    Stored reply

    1. ReplyApril 20, 2025, 16:24

       Hi, and thank you for your feedback — we’re really sorry for the frustration. This isn’t the experience we want you to have. To remove the app from your site, you can open your site in the Wix Editor, right-click on the AI Chat widget, and select “Delete.” That will remove the app and allow you to reinstall it if needed. If the widget isn’t visible, here’s what you can do: Open your site in the Editor In the left navigation, click the icon with four squares — that’s the App Market Click the gear icon labeled “Manage Apps” Look for Wix AI Site Chat in the list If it says “Complete installation”, click it to finish the setup If it’s not listed, please try installing the app again from the App Market Let us know if you still have trouble — we’re happy to help get it resolved quickly.

21. S

    stitchavenueboutique April 3, 2025, 23:53

    ★★★★★ 1.0 Unpublished

    ASSOLUTAMENTE NON AGGIUNGETELA

    Non si elimina più dalle app anche se si continua a disinstallarla, è a pagamento.

    Stored reply

    1. ReplyApril 20, 2025, 15:16

       Ciao, grazie per il tuo feedback. Ci dispiace per la frustrazione. Per rimuovere completamente l'app Wix AI Site Chat dal tuo sito, apri il Wix Editor, clicca con il tasto destro sul widget della chat e seleziona “Elimina”. Questo rimuoverà l'app dal sito. Se hai bisogno di supporto, siamo qui per aiutarti!

22. D

    danielpauluk01 April 2, 2025, 13:27

    ★★★★★ 1.0 Unpublished

    Não Recomendo

    Péssimo não deixa alterar quase nada, e trava o site. quando vc pretende fazer o downloads de uma ia é para te ajudar, e se passar por você respondendo no site. Ela deixa claro que não é você e dificulta ainda mais o entendimento do cliente

    Stored reply

    1. ReplyApril 20, 2025, 15:08

       Olá, e obrigado pelo seu feedback. Lamentamos saber que sua experiência não foi positiva. Gostaríamos de esclarecer que o Wix AI Site Chat permite personalização em dois aspectos importantes: A precisão das respostas pode ser ajustada por meio da seção “Treinar IA” nas configurações do aplicativo. Assim, a IA aprende com base no conteúdo que você fornecer. A aparência do widget no site também pode ser personalizada — incluindo cores, textos, posição e mais, para que ele combine com o visual da sua marca. Se o aplicativo estiver travando seu site, isso não é o comportamento esperado. Estamos aqui para ajudar — se puder nos enviar mais detalhes, vamos investigar com prioridade. Agradecemos novamente por compartilhar sua experiência.

23. K

    k1techcare March 29, 2025, 17:15

    ★★★★★ 1.0 Unpublished

    Not Recommended

    given wrong information to customer, after full treading still not given correct information

    Stored reply

    1. ReplyApril 20, 2025, 14:22

       Hi, and thank you for your feedback — we’re sorry to hear about your experience. The AI is designed to answer based on your site content and any training you’ve added. If it gave incorrect responses even after training, that’s definitely not what we want. If you're open to it, we’d really appreciate it if you could share an example of a question that didn’t work — it would help us understand what went wrong and improve the system. Thanks again for taking the time to share your experience.

24. M

    mirrasia March 25, 2025, 07:39

    ★★★★★ 1.0 Unpublished

    Playground for robots

    The testing version is different from the real version, and you gonna receive a lot of junk messages from robots. There is no proper function to improve or train. I don't know others, but this is what I experienced. It's not worth paying any money on this.

    Stored reply

    1. ReplyApril 20, 2025, 13:36

       Hi, and thanks for your honest feedback — we really appreciate it. Sorry to hear the experience didn’t meet your expectations. Just a quick tip: in the app settings, there’s a “Test AI” tab where you can try the chat, give feedback, and help train it. Users who use this feature often see much better results with smarter, more accurate answers. Thanks again for sharing your thoughts — it helps us keep improving.

25. I

    iyashibin-cocoro March 22, 2025, 17:07

    ★★★★★ 1.0 Unpublished

    Wixのアプリはゴミばかり

    ゴミ Wixのアプリはゴミばかり

26. J

    joshua0751 March 20, 2025, 02:06

    ★★★★★ 1.0 Unpublished

    Total Garbage

    This is not an Ai. It's a very poorly trained WIX bot. It does not learn at all. GARBAGE

    Stored reply

    1. ReplyMarch 23, 2025, 10:49

       Hi, thanks for your feedback. We’re sorry to hear you had a frustrating experience. Just to clarify — the AI responds based on the data available on your website, so if something didn’t work as expected, we’d really appreciate knowing more about it. We’re constantly improving the system, and your input helps us get better. If you can share what went wrong, we’d be happy to take a look. Thanks again for trying the app!

27. W

    whitefeatherhunter March 18, 2025, 17:56

    ★★★★★ 1.0 Unpublished

    Glitchy af

    Broken links, setting don't load, keep getting error pages. Totally disappointing.

    Stored reply

    1. ReplyMarch 23, 2025, 10:55

       Hi, and thanks for your feedback. We’re really sorry for the issues you experienced — you’re absolutely right. We discovered a major bug that was causing broken links and loading errors, and we’ve since fixed it. We totally understand how frustrating that must have been, and we truly appreciate you bringing it to our attention. If you decide to give it another try, things should now work much more smoothly. Thanks again for your honesty — it helps us improve.

28. K

    kooroshnejad March 18, 2025, 15:20

    ★★★★★ 1.0 Unpublished

    Poorly developed

    It is shameful that Wix asks for a half-baked app which is not a stable, repeatable response and is obviously at the development and optimization stage. I have it on my website to see how it goes but compared to other AI chats I experience out on other websites this is a failure. The Free version is very limited again, leave it free as long as you work on it until you have an AI chat that you are proud of and customers are happy then ask for a monthly fee. And it doesn't show up on mobile version of the website!!!! Folks, this is a mobile first era of Internet just in case you are not aware of it.

    Stored reply

    1. ReplyMarch 23, 2025, 12:16

       Hi, and thank you for your detailed feedback — we truly appreciate it. You brought up some important points, and we’re actively working on improving the experience as the product evolves. Regarding the mobile issue — the AI should be displaying correctly on mobile, and it’s working well for most users. We’d love to understand why it’s not showing up on your site specifically, so we can investigate and fix it. Any extra info you can share would be super helpful. Also, we’ve recently updated our free plan — it now includes a much higher conversation quota compared to before, giving you more room to test and explore without needing to upgrade right away. Thanks again for your honest feedback — it helps us improve and build something better.

29. G

    geertdeuffel March 17, 2025, 09:58

    ★★★★★ 1.0 Unpublished

    Doet niks

    Na installeren werkt het direct niet. Ik kan niet eens de app openen. Hij zegt webpagina niet vindbaar. Waardeloos.

    Stored reply

    1. ReplyMarch 23, 2025, 14:36

       Hallo, bedankt voor je feedback – en het spijt ons dat je zo'n slechte eerste ervaring hebt gehad. We hadden vorige week een technisch probleem waardoor de app bij sommige gebruikers niet goed werd geladen en de pagina niet werd gevonden. Dat probleem is inmiddels opgelost. Zou je de app opnieuw willen proberen? Als het probleem blijft bestaan, horen we dat graag zodat we je kunnen helpen. Bedankt dat je de moeite hebt genomen om dit met ons te delen.

30. C

    carjack372 March 17, 2025, 01:27

    ★★★★★ 1.0 Unpublished

    bad app

    the app wont let me go to the AI site it says page not found

    Stored reply

    1. ReplyMarch 23, 2025, 14:50

       Hi, and thank you for your feedback. We’re sorry you ran into that issue — last week we experienced a technical problem that caused some users to see a “page not found” error when trying to open the AI Site Chat app. The issue has now been resolved, and everything should be working properly again. Could you please try opening the app again? If the problem persists, feel free to reach out — we’re here to help. Thanks again for giving the app a try!

31. H

    hangler-wix-partner March 12, 2025, 10:36

    ★★★★★ 1.0 Unpublished

    Not working

    It does not record the training inputs and it answers taking info's from other websites..

    Stored reply

    1. ReplyMarch 23, 2025, 15:20

       Hi, and thanks for your feedback. We’re sorry for the trouble you experienced. There was a technical issue last week that affected training input behavior — it's now fixed, and things should be working correctly. Regarding your note about the AI pulling answers from other websites — this shouldn’t be happening. The AI is limited to using only the site owner’s data. If you’re still seeing this, could you share an example? We’d love to investigate.

32. V

    voxly90 March 9, 2025, 17:55

    ★★★★★ 1.0 Unpublished

    Rushed out. Not ready ...

    The bot works ok but feels like a rushed product. For example, there is no "clear chat" function. And you can't change the bot title (it just says "AI Site-Chat"). There is also no way to create a systems header ... meaning you can't control the tone of voice or other aspects of the bot replies. These are basic things that quickly need addressing given the price.

    Stored reply

    1. ReplyMarch 23, 2025, 16:49

       Hi, and thank you for your feedback — we really appreciate it. We understand your concerns, and you're right: there are still areas where we can improve. We're actively working to polish and expand the feature set. Just to clarify one point: you can change the bot title. In the Wix Editor, go to the app settings > Text > and update the Header Text to whatever you'd like. Let us know if you have any trouble finding it — happy to guide you. As for the "clear chat" function and customizing system behavior/tone of voice, both are great suggestions. These are on our radar, and we’re working on giving users more control over how the bot behaves and communicates. Thanks again for giving the app a try and sharing your thoughts — it really helps us prioritize what matters most.

33. S

    svsfitnessland March 9, 2025, 17:53

    ★★★★★ 1.0 Unpublished

    Trop cher !

    Seulement 5 conversations par chat "gratuites" par mois, cela devrait être inclus dans les forfaits

    Stored reply

    1. ReplyMarch 23, 2025, 16:55

       Bonjour, et merci pour votre retour. Vous avez raison — l'ancien plan gratuit ne permettait que 5 conversations par mois. Bonne nouvelle : depuis le 19 mars, nous avons mis en place un nouveau modèle gratuit avec une limite de conversations beaucoup plus généreuse. Cependant, seuls les utilisateurs ayant installé l’application après le 19 mars bénéficient automatiquement de ce nouveau plan. 👉 Pour en profiter, il vous suffit de désinstaller puis réinstaller l’application depuis le Wix App Market. N’hésitez pas à nous recontacter si vous avez besoin d’aide — nous serons ravis de vous assister.

34. D

    dan2786 March 9, 2025, 08:08

    ★★★★★ 1.0 Unpublished

    Payment prompt wont go away

    Smartarget payment prompt wont go away. Thinking of deleting Wix altogether because of this...

35. A

    apophyse65jpf March 4, 2025, 12:37

    ★★★★★ 1.0 Unpublished

    trop cher

    apllication trop cher

    Stored reply

    1. ReplyMarch 23, 2025, 17:13

       Bonjour, et merci pour votre retour. Nous comprenons votre point de vue. Sachez que nous avons récemment mis à jour notre modèle gratuit, avec un quota de conversations beaucoup plus généreux. Si vous avez installé l'application avant le 19 mars, vous pouvez accéder à ce nouveau plan en la désinstallant puis en la réinstallant depuis le Wix App Market. N'hésitez pas à nous contacter si vous avez besoin d'aide — nous sommes là pour vous accompagner.

36. F

    flixstar March 3, 2025, 10:25

    ★★★★★ 1.0 Unpublished

    Extremely expensive

    They get you with buying ANOTHER subscription. Not much value for money.

    Stored reply

    1. ReplyMarch 23, 2025, 17:28

       Hi, and thank you for your feedback — we hear you. We understand that adding another subscription can feel frustrating, especially when you're trying something new. Just so you know, we recently updated our free plan to include a much higher conversation quota, giving users more room to explore the app without upgrading. If you installed the app before March 19, you can get access to the new free model by uninstalling and reinstalling it from the Wix App Market. Feel free to reach out if you’d like help with that — we’re happy to assist!

37. V

    vinypassos04 February 20, 2025, 02:05

    ★★★★★ 1.0 Unpublished

    Nao da pra editar

    A principio ele funciona porem fica escrito chat da WIX, e nao me deixa trocar , fora que mesmo colocando do lado esquedo ele volta pro direito

    Stored reply

    1. ReplyMarch 23, 2025, 18:10

       Olá, e obrigado pelo seu feedback! Você pode sim alterar o título do chat. Para isso, acesse o Editor Wix > Configurações do aplicativo > Texto > e edite o campo "Texto do cabeçalho". Sobre o posicionamento do chat: tivemos um problema técnico que fazia o chat voltar para o lado direito, mesmo após ser movido. Esse problema já foi corrigido, então agora você deve conseguir deixá-lo no lado esquerdo sem problemas. Agradecemos por usar o aplicativo e por nos ajudar a melhorar!

38. W

    website99226 February 11, 2025, 00:58

    ★★★★★ 1.0 Unpublished

    Not helpful at all

    Never gets right answers to our parishioners and it's impossible to have it set with the correct time zone.

    Stored reply

    1. ReplyMarch 23, 2025, 18:27

       Hi, and thank you for your feedback — we’re sorry to hear about your experience. We understand how important it is for the AI to give accurate answers, especially for your parishioners. If you're open to it, we’d really appreciate it if you could share a few examples of what went wrong — it would help us improve the experience for you and others. Also, just to let you know: the issue with setting the correct time zone has been fixed, so it should now reflect the right time on your site. Thanks again for trying the app, and we’re here to help if you’d like support with fine-tuning the setup.

39. D

    dylxncleaveland January 28, 2025, 02:07

    ★★★★★ 1.0 Unpublished

    dog sht

    sucks. I couldn't answer any questions and kept talking about a gaming community (we sell solar). programing did nothing.

    Stored reply

    1. ReplyFebruary 2, 2025, 15:24

       Thank you for your feedback We are sorry to hear about your experience. We would of course be happy to understand what did not work in the training process you experienced? According to you, the AI ​​answered things that are not part of the site's data. If so, we recommend checking whether such information does not exist on the site (possibly on old pages, or pages that remain in the template). In general, the AI ​​can only answer based on the site's data.

40. D

    dannyghidode January 23, 2025, 19:16

    ★★★★★ 1.0 Unpublished

    not goor yet

    even after training th response are irrelevent so please improve the chat boat quality.

    Stored reply

    1. ReplyFebruary 2, 2025, 15:18

       Thank you very much for your feedback We would of course love to understand what didn't work in the training process you experienced?

41. K

    krishnashotwebmast December 27, 2024, 09:25

    ★★★★★ 1.0 Unpublished

    Uninstall issue

    this app can't uninstall i have many try and wait more than 60 min. but can't uninstall please solve this issue. as per soon.

    Stored reply

    1. ReplyDecember 30, 2024, 20:45

       Hello Thanks for the feedback. Have you tried deleting the app via manage apps? Does the app still appear in your list of installed apps on the site? We would be happy to understand the problem and help accordingly.

42. Y

    yatabtube September 10, 2024, 12:23

    ★★★★★ 1.0 Unpublished

    Training doesnt work

    When i train it something and then click on save and test it out the AI says to join a discord server

    Stored reply

    1. ReplySeptember 18, 2024, 06:38

       Thank you for writing to us, Our team investigated the problem and fixed it.