Wix Smart Chat

Necesita mejorar mucho aun.

Una lastima, la instale pensando que podría ayudar pero no a sido así, intente enseñar indicándole que no diese precios, que no gestionara pedidos, tampoco presupuestos, que solo diera información basada en la web y en las ordenes establecidas grabadas, pero no hacia caso. El fallo es que aun con esas directrices seguía sacando presupuestos, gestionado pedidos y lo peor que los precios los sacaba de otros artículos o incluso ofrecía artículos que ni siquiera estaban en el catalogo dando la posibilidad de venderlos, si relacionados con la web pero no en el catalogo (Ejemplo, nosotros no tenemos rosas naturales de color azul y la IA ofrecía que si teníamos sacando los precios de otros artículos, incluso ofrecía entregar en fechas donde ponía claramente en la web que estaba cerrado y aun así daba fechas de entrega y eso que tenia la directiva de no gestionase pedidos. Seguramente en un futuro mejore pero hasta que eso no ocurra no puedo exponerme a tener una IA sin ese control.

Does not work!

Really difficult to edit and does not follow setting instructions. Deleted and looking for alternative.

Does not work

Spent ages trying to get this to appear on my website in the first place, took 3 attempts before the widget finally appeared. Editing it has been a bit of a struggle because you can't preview the message bubbles or anything while you're making changes. So I have to publish and view it on my live site to see what my design changes have done. But then when I finally got all that sorted, I found out that the messaging functionality doesn't even work properly! When I respond to a message from my Wix Inbox, the customer can't see the response until they refresh the webpage. They will be long gone by that point and defeats the whole purpose of having a chat feature on my website. Removing the app, far more hassle than it should be.

It's Okay

Couldn't customize. So big on the screen

Not HIPAA Compliant

This has been a very frustrating experience. The Wix Chat was HIPAA Compliant and we were able to respond to clients, but once I was forced to upgrade to Wix Smart Chat, we were no longer able to respond to potential clients because the app isn't HIPAA Compliant. Now we are left with no chat features for the site. Very disappointing.

wix smart chat is not very smart

cant delete old indexed pages that no longer exist. cant even create rules or exclude pages because the pages i want to exclude no longer exist, yet the old pages and even links appear in the data coverage. data coverage even lists the pages that have already been indexed even though they no longer exist. i wish you could just select the indexed pages and simply delete them from the list, but according to wix help you just cant do that, which is extremely bizarre.

Wix dumb chat

BRING BACH MEMBER DMS WIX DUMB CHAT!!!

Everything stopped working

The oder chat was way better. Now I have no clue about any visitor on the site. PATHETIC APP!

péssimo

Chat Bot

Bring back the AI Call Center App

Very bad user journey

It's insane that the first step for using it is to INSTALL it, only then, when it's already on my website, to customize the chat flow and all the rest. Annoying.

This thing blowwwwwsss

No translation possible

Impossible to translate any of the chat into another language than English

Inútil

Perdi tempo instalando e configurando o chat, para descobrir ao final de tudo, que ele não aprece no site. É inútil como muitos dos apps disponíveis no Wix, independente do plano pago, só mais um app contabilizado que não tem aplicação efetiva.

Annoiyng APP

I don't even know how it appeared on my site and there is no way to get rid of it.... fustrating.. stay away from it until they sort a more friendly and intuitive way to manage it unless you wan to spend hours of useless time with it

It lacks the basics

When I click "Settings" in the editor there is an empty blank pop-up where you don't have any option. And you can not change the field names in the manual version. Is this work still in progress? Why release empty apps like this one if it ain't working at all properly?

What a terrible 'quote upgrade'

The old chat worked perfectly , now this abomination. shocking would not recommend

Horrible just like Wix Harmony

Complete and utter garbage APP. Horrible compared to the previous live Chat that I used and enjoyed. I wanted to upgrade my site and did not realize and or know what Harmony was and I'm stuck now. Live Chat was a major part of my website and this new Smart Chat sucks. It will not update any texts I have placed, It forces AI garbage even in Manual Mode. Wixs AI (harmony, everything wix AI) is horrible. I would not bother with this. Similar to the Aria AI wix did a horrible job in the AI portion. I would not get it. I did everything I could to get this to somewhat work like the previous live chat it is just awful.

Great tech support

The app had a bug initially, but contacted support and they resolved the issue with the app.

Annoying!!

I wish you could turn off the notifications that says how many visitors were visiting the site. All the unnecessary bell notifications pop ups telling us what we already know is annoying!!🤬 We don't want to disable the notification when a visitor enters the site, we just don't want the bell notification telling us every 10 minutes how many there were!!

Excellent AI Chat Solution for My Website

Wix Smart Chat has been a great addition to my website. It helps me respond to visitors quickly, improves customer engagement, and makes my site feel more professional. The setup was simple, and the interface is easy to use. I appreciate how it saves time while providing helpful responses to customers. I look forward to seeing even more AI features and customization options in future updates. I highly recommend Wix Smart Chat to anyone looking to improve customer support and visitor experience.

não instala

ja tentei de tudo mas não consigo instalar

Extremely outdated, close to useless

Impossible to get the chat widget show up on the site or in Wix Studio editor. Impossible to make it answer a simple question in a correct way no matter many rules and exact examples one puts in. It is close to useless, esp. for 2026.

Good luck to the team! 🚀

Hi guys! I was reading the reviews and honestly felt a little sad seeing so much negativity, so I decided to leave some positive feedback. 😄 I've been using Wix AI Site Chat on several client websites, from simple informational sites to online stores with 500+ products, and I'm genuinely very happy with it. It saves time, answers common questions, and helps visitors find information faster. Looking at some negative reviews, I often feel that people expect AI to work perfectly without proper training. In my experience, good setup and instructions make a huge difference. My main concern is multilingual support. The chatbot can sometimes struggle when switching between languages, which is frustrating for international businesses. I also noticed that the chat occasionally identifies bots as real visitors and sends notifications about them. Thankfully, this has become much less common recently. Good luck to the team! 🚀

AL CHAT

Sostik Chat adında tarayıcı üzerinde çalışan bir küçük Sosyal paylaşım platformu yaptım stsocialconnect.com Buraya AL CHAT koydum ama bu çok hantal çalışıyor siteye ilk girişte bekliyorum ortaya çıkmasını ... siteme göz atarmısınız rica etsem :)) stsocialconnect.com mobil üzerinde uygulama gibi yaptım :)) birazcık tiktoka benzedi :)))

As bad as everyone says

I am so disappointed that I was literally forced to install Wix Smart Chat if I wanted to continue contacting my clients through inbox. Original Wix chat is good as it is. I don't even need AI assistance. Major problems for my account: 1. My manual Chat avatar is automatically called STAFF, so when I send the message to the client, he gets STAFF RESPONSE. I would like to be able to change that and add a personal touch with my own name, as I am a director and face of the brand. 2. Even though I had turned off AI assistant through Settings, I still had to Generate Starter questions or topics, even though It is not going to be used. The app would not let me SAVE the changes unless I add at least one topic. Ridiculous... 3. Doesn't work on mobile version. This is only what I have noticed today, while configuring the chat. I hope the problems will be fixed instead of growing more and more. Thank you.

The button blocks my "booking" button when it's on mobile, and made me lost so many bookings.

Stupid app

Not there-But promising

I spent considerable time building a knowledge base, training the AI agent, and creating custom rules for my restaurant. Initially, the results looked promising, but over time the AI began providing incorrect information, including wrong addresses, incorrect business hours, and even phone numbers that were not associated with the business. The biggest issue was hallucination. Even with specific rules and training documents, the AI would sometimes generate answers that were not contained in the knowledge base. In a restaurant environment, accuracy is critical. A customer receiving the wrong address or hours can result in a lost sale. I found myself spending more time correcting the AI than I expected. My recommendation would be for Wix to provide a stricter "knowledge base only" mode where the AI is required to answer only from approved information and otherwise direct customers to support. The concept is excellent, but for my business I need reliability and factual accuracy above all

Horrible

it keeps making it look like we are offering "free" services that are actually pay services

Don't Use This

I "trained" this crappy AI chat on my website and documents and it proceeded to give incorrect answers to literally every question asked and even offered things that were not actually offered. Avoid at all costs. I'm shocked they actually still have this on their site!

Unbelievable to add or change something we never wanted

This is Garbage

WIX CHAT WAS FINE! It Just needed an ability to delete old messages. This AI in control of everything is CRAP! This so called SMART CHAT was designed by retard!

This is offering things I don't offer!

This is offering services I don't even offer to clients coming on my chat! Ridiculous.

Why fix what isnt broken?

One of the best feature I loved about the original Wix Chat was that it sent me a notification sound letting me know that I had a website visitor. Now with this Smart chat, it doesnt do that. I agree the OLD WIX CHAT was better then the new chat. You broke a chat that didnt need fixing. Horrible.

terrible

1. the old Wix chat app stopped collecting email - which was an actual requirement that I couldn't turn off... How frustrating when a client reaches out and you have no way of replying. 2. so I switched to the "new" version Wix Smart Chat and that will not show on my mobile version! even though it is set to show on mobile and desktop. Can't go back to the old version as it is not working anyway. Loose loose situation with the wix chat. Frustrated! On top of everything, every single tiny thing is now paid feature or app. Been with wix since 2014 but I am going to switch the second my subscriptions run out.

Not worth it, I loved the OG version

Keep the original chat. This version lacks of personalization, I can´t make it look like the one I had before. I don't see any added value with this.

non lavora come la versione precedente

La funzione delle notifiche dei visitatori non funziona regolarmente . Ho impostato tutti i parametri più volte ma non ho risolto nulla. Ridateci wix Chat

DO NOT UPGRADE!!

I upgraded as Wix chat was going to be discontinued and I CAN'T GET IT BACK! Once you delete it, you cannot restore it!! It has MAJOR bugs!! And that's for a webpage that doesn't need AI. Within the first 20mins, these are the faults I discovered: 1) I cannot customize the message that comes with the form. I cannot inform visitors that email won't be used for marketing purposes and only for chat!! 2) I'm SPAMMED with visitor notifications, although I have them DISABLED 3) The chat form asks for "full name" although the form is set to "name". Intimidating for simple qstion 4) It doesn't show the responder's name anymore, but "staff". Our customers ask for their representatives; they have different profile pics and names, they're all downgraded to "staff", why do I pay for 10 collaborator spots??! Edit: 5) Doesn't show anymore on which exact product page the visitor is. 6) Old chat sent unread chats as emails, "Smart" one doesn't. And track message status?! Wtf?! And I ran out of space..

???

What is going on? Has this "bug" issue been fixed yet by now? It's been 6 days since the first person brought up the issue here.

Do NOT Install This App

The wix smart chat app does NOT do everything the old wix chat does. You will lose the ability to be notified on you phone of site visitors and activity. Do not un-install it, they cannot re-install it and you cannot revert to a previous version of your site and have the old one appear. I do not think WIX understands how important this is to a small business.

it doesn't show on the site

what's going on WIX, you quit already?!

Unavailable

Product is unavailable. What is the same available to download to a new site?

this never load in

i hate it it did not even load

bad.. Going backwards

bring back the functionality of the old one

No live notifications any more for visitors

This is awful App the old one was better. You dont get live notifications about visitors and the automated messaged have stopped when visitors vist your site

Bad :-(

It's a horrible chat.

This chat no longer notifies you when someone new visits your website, and it has multiple bugs! Don't waste your time downloading it. Instead of improving, they're going backwards.

no more live notification about visitors

that totally sucks and only with AI... Not learning, no interaction with my clients. Miss my notifications and the way I could see how my marketing is being taken. VERY unhappy with this.

Terrible update

stopped allowing notifications for live visits

terrible

does not listen to prompts, constantly repeats same questions without learning.