ClassPass

Customer Disservice is a better title

I have worked with three different people in an attempt to get my classes listed, and it has been the worst experience ever! We have been trying to get our classes listed even when we spoke to a supervisor, in all cases the customer service has failed. We were promised all this great service and it has actually damaged our business more than helping. We have been at it for 4 months now and we still haven't had one class listed. The biggest loss is the time we put in speaking to people there and we still have no useful response. The supervisor has not responded to my emails for over 3 weeks now and the entire cycle seems to have been a lost cause. Beware!!!

Customer service sucks

Customer service sucks

problems

never working

HORRIBLE!!!!!!!!!!!!

Classpass is not showing my services and apologies and says they will fix and never do its been2 months! no customers.

Customer service Via Chat is horrible. Nearly impossible to get a live person to help

I am not happy at all. I have been trying to resolve a matter for 5 days going 7 by Monday. Ive made several attempts to get assistance with simply integrating a cycle classes that did not integrate during the process. Your process of chat support does not work. No one knows how to help. Then they escalate and you get people who text you back and say they would love to help but send you their schedule with no availability until the following week.

We are not Dating

I have tried to leave you. I'm still getting notifications AFTER getting a message saying you will cancel my agreement. Your company never paid us for drop ins. I am done and I would say it's not you, it's me, but it's TOTALLY you. Forget us, you have 0 authority or ownership to make me stay with you.

Unauthorized reviews from unknown class participants

I discovered this from classpass after someone gave me a 3. Whoever that person is never attended my class. Classpass could not remove the negative or reveal how it got there. I suspected as much earlier in my relationship with classpass. It took me this long to figure it out. We work to hard to provide a quality service to have Classpass discredit us. No more

Doesn't work

I tried this integration and it deleted my entire schedule on Classpass, so now members cannot book my classes. Support has been unhelpful

i try to integrate classpass with Wix aint working

The Wix booking system cant sync with classpass

Terrible

Nothing works, I spend hours with problems every month and customer support do not know what they are talking about

very poor app

Worst Company Ever

Same awful experience as comment below. ClassPass is so bad I don't even want to waste my time typing about it! (DO NOT LET THEM FOOL YOU INTO THINKING THEY WILL BRING YOU BUSSINESS THEY ROB YOU PAYING $3.00 A CLASS)...

ClassPass did not pay out correct amount to business!

I have the same experience as the comment below, after integrated ClassPass booking system with Wix Booking, everything went down, there was original services we had agreed on when we signed contact with Classpass went missing on ClassPass Partner Dashboard along with pay rate dropped and was not what we agree on. They added other services with new pay rates below offer and without our consent. Unbelievable! I've contacted them for weeks and got zero answers or responses. I finally copied and pasted my concern and sent out to all representatives I've been in contact with. I also used ClassPass help Center as well( every other days I message them) . I was lucky I got to spoke with their human. One of their rep reached out last month and told me that she would fix the issue about payment plus agreed on the rate that we had one initially. However they still did not fix it. They paid us short in September and October. This is very unethical. Butter And Nikki So CP Call me 310-902-1280

SO FRUSTRATING. Impossible to make contact with anyone

After adding classpass and being so excited about finally adding people to classes at risk of being cancelled, I was immediately contacted by a rep and the signup process (free) was smooth. I even had 2 people join a class! However, my venue changed and then it became all too hard. I have multiple venues, which I appreciate was difficult for them to load, but all communication STOPPED. The rep wont answer the phone, reply to messages or emails, and the company WILL NOT respond to any messages sent. I'm incredibly frustrated and strongly recommend you DO NOT WASTE YOUR TIME by loading this app onto your account. I finally resorted to trying to make contact via their Facebook page only to see posts were BOMBARDED with complaints from both businesses and participants. Don't make the same mistake - move on and advertise elsewhere.

info grab