App Market Index

Chatway AI Live Chat, WhatsApp

By Poptin LTD

AI Chatbot, Live Chat & WhatsApp Support

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Verified verified
  • Picasso - WhiteList picasso-white-list
  • supported by wix studio supported-by-wix-studio
  • supported by editorx supported-by-editorx
  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • rubi rubi
  • Random Test random-test
  • Stores Apps (v3 filtering) stores-apps
App Market Index analysis
  • Very suspicious review pattern
12 matching reviewers
Rating
Pricing Free plan available 14-day free trial
Marketplace Currently listed

Overview

About this App

Live chat with your customers, provide live chat customer support, get more sales using live chat, and use an AI chatbot for 24/7 support. Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app & AI chatbot. Integrate your WhatsApp Business, Facebook Messenger, email & Instagram DMs to your live chat messages. Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons. As visitors use live chat, they may have questions or issues. Through the live chat widget and AI chatbot, they can get instant answers and share feedback. Customize the support chat widget, change the logo, color, chat button size, etc. Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement. Along the web version, Chatway live chat also offers Android & iOS mobile apps.

What the listing highlights

  • Use an AI chatbot for 24/7 support, show FAQ in your live chat widget, and use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
  • Live chat conversations can be assigned to support agents, while the AI chatbot can handle common questions automatically and provide 24/7 support. Escalate to more experienced helpdesk reps when necessary through live chat
  • Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
  • Unified inbox for your website live chat, WhatsApp Business, email, Facebook Messenger & Instagram DMs. You can also add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons

Developer-written tags

  • live chat
  • chat
  • customer support
  • whatsapp
  • chatbot

Additional product media

Promotional media

Chatway AI Live Chat, WhatsApp banner
Banner

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    99.2% 360 reviews
  2. 4 stars
    0.6% 2 reviews
  3. 3 stars
    0% 0 reviews
  4. 2 stars
    0% 0 reviews
  5. 1 star
    0.3% 1 review

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 362 preserved Reviews with at least one stored reply. Median and P75 use 152 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
152
Median first reply
47.7 days
P75 first reply
113.1 days

Stored publication state

Current stored state across 362 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
349 96.41%
Unpublished
13 3.59%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 12 of 346 stored published 5★ Reviews.
12 3.47%
Very suspicious 0 of 346 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 346 stored published 5★ Reviews.
0 0%
Suspicious unpublished 0 of 362 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
0 0%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
36
Peak Review month
Feb 2024 · 25

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious12 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished0 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished13 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. ulmerlindgard71
    1.0 Unpublished

    Broken beyond use

    Responses feel random at best and completely detached from the actual content it is supposed to use. It confidently produces wrong information while missing obvious answers right in front of it. This is not unreliable, it is unusable. Avoid it entirely and install "ChatBot AI Assistant For INBOX" instead. This app is much better.

    Stored reply

    1. Reply

      [Under Review] All recent 1 star reviews appear to be connected to suspicious activity linked to a competitor app and are currently under investigation by the Wix team.

  2. jeanluccci
    1.0 Unpublished

    You will loose customers with this!!!

    You will loose customers with this, just like we did. It promised refunds to our customers where it should not and constantly hallucinated just to make the customer happy. This is a business killer and should be removed from here!!!

    Stored reply

    1. Reply

      [Under Review] All recent 1 star reviews appear to be connected to suspicious activity linked to a competitor app and are currently under investigation by the Wix team.

  3. stevelessered
    1.0 Unpublished

    Terrible even after training. Doesn’t seem like AI at all

    Even after putting time into training this app, it still fails to answer the most basic questions, including ones that are clearly covered on the website and in the provided training materials. It is astonishing how consistently it gets things wrong or simply cannot respond in any meaningful way...

    Stored reply

    1. Reply

      [Under Review] All recent 1 star reviews appear to be connected to suspicious activity linked to a competitor app and are currently under investigation by the Wix team.

  4. michaelramirezz147
    1.0 Unpublished

    Seriously damaging, stay far away!

    This app pulled information directly from my website and then managed to distort it so badly that it fed completely incorrect details to my customers. The result? Confusion, frustration, and a significant loss of sales on my end. Instead of helping, it actively harmed my business. An app that can’t even handle basic accuracy is not just useless it is dangerous. I would strongly advise anyone to think twice before trusting this with anything important.

    Stored reply

    1. Reply

      [Under Review] All recent 1 star reviews appear to be connected to suspicious activity linked to a competitor app and are currently under investigation by the Wix team.

  5. clairy-lindstrom
    1.0 Unpublished

    Hallucination Machine!!!!

    It feels like this app has been perfectly trained to never provide a single true answer and only halucinate to make a customer happy. Better try: "ChatBot AI Assistant For INBOX". This app works great and is reliable!

  6. michaelsmith7115
    1.0 Unpublished

    Extreme negative experience

    A customer reported damage to one of our products, which is worth approximately $10,000. Despite having no instructions or guidelines, the chatbot promised the customer a full refund and assured them it would be resolved within 12 hours after the customer pressed the issue. We were fortunate this time because the customer is a long-standing client and we were able to speak with them directly, thankfully. After conducting further tests, we discovered that the chatbot consistently makes such promises without any guidance or authorization. This is completely unacceptable and goes far beyond simply problematic. It is absolutely DISASTROUS!!!

  7. stevemeyer78
    1.0 Unpublished

    WORST app of 2026!!!

    Responses feel random at best and completely detached from the actual content it is supposed to use. It confidently produces horrible wrong information while missing obvious answers... This is not unreliable, it is unusable and is a risk for any business. Avoid at any cost!

  8. kerimcakir8
    1.0 Unpublished

    This app must be a joke!

    Apart from getting errors on every second click the AI chatbot it a joke and has become for a short time the biggest liability of my business. Does someone check apps before they are available here and can damage peoples business? The only positive point: The responses of the bot are so bad that it will eventually be funny and you will start laughing a lot. Luckily I found an alternative. Its called "ChatBot AI Assistant For INBOX". A bit lower ranked but incredible nice tool you should try instead.

  9. mehmetyilcin
    1.0 Unpublished

    Seriously damaging – stay far away

    This app pulled information and then managed to distort it so badly that it fed completely incorrect details to my customers. The result? Confusion, frustration, and a significant loss of sales on my end. Instead of helping, it actively harmed my business. An app that can’t even handle basic accuracy is not just useless it is dangerous. I would strongly advise anyone to think twice before trusting this with anything important. If you are looking for a reliable alternative, you are far better off installing "ChatBot AI Assistant For INBOX" instead.

  10. tolgayasser
    1.0 Unpublished

    Terrible even after training. Doesn’t seem like AI at all

    Even after putting time into training this app, it still fails to answer the most basic questions, including ones that are clearly covered in the provided training materials. It is astonishing how consistently it gets things wrong or simply cannot respond in any meaningful way. For something that claims to use advanced AI, the performance is shockingly poor. It shows no real understanding, no ability to reason, and no sign of improvement after training. It genuinely feels like you are dealing with something far below even the most basic expectations. This is not just disappointing, it is a complete waste of time. I would not trust this tool in any real scenario where accuracy or the slightest reliability matters.

  11. larsgerike72
    1.0 Unpublished

    AI not useable

    The chatbot consistently provides incorrect information, and even worse, it seems completely convinced that it is right.

  12. juergenklimber
    1.0 Unpublished

    Extremely Bad “AI”

    This chatbot is terrible. It would harm our business. It doesn’t understand even the simplest questions and constantly provides incorrect information.

  13. mahoganylash
    1.0

    won't stop loading

    I cant even put a name or password because it won't stop re loading back to back

  14. wolfgangmusicNL
    1.0 Unpublished

    removed the app, chatway re-assigned the app..

    Because all the pop-ups blocked the options on my site, I removed this app, a few hours later: Tataa..it was re-assigned !

    Stored reply

    1. Reply

      Hello, I checked with our support team and don't see you contacted us. We've sent you an email asking for more details since we don't have pop ups in our app or anything related to pop ups (we never got any complaint related to pop ups too). Please provide more details so we can assist 🙏

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