Chatway AI Live Chat, WhatsApp
By Poptin LTD
- Verified by Wix
- Very suspicious review pattern
Product media
Screenshots
1 of 8
Overview
About this App
Live chat with your customers, provide live chat customer support, get more sales using live chat, and use an AI chatbot for 24/7 support. Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app & AI chatbot. Integrate your WhatsApp Business, Facebook Messenger, email & Instagram DMs to your live chat messages. Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons. As visitors use live chat, they may have questions or issues. Through the live chat widget and AI chatbot, they can get instant answers and share feedback. Customize the support chat widget, change the logo, color, chat button size, etc. Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement. Along the web version, Chatway live chat also offers Android & iOS mobile apps.
What the listing highlights
- Use an AI chatbot for 24/7 support, show FAQ in your live chat widget, and use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
- Live chat conversations can be assigned to support agents, while the AI chatbot can handle common questions automatically and provide 24/7 support. Escalate to more experienced helpdesk reps when necessary through live chat
- Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
- Unified inbox for your website live chat, WhatsApp Business, email, Facebook Messenger & Instagram DMs. You can also add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −2 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 2 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 362 preserved Reviews with at least one stored reply. Median and P75 use 152 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 152
- Median first reply
- 47.7 days
- P75 first reply
- 113.1 days
Stored publication state
Current stored state across 362 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 349 96.41%
- Unpublished
- 13 3.59%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 12 of 346 stored published 5★ Reviews.
- 12 3.47%
- Very suspicious 0 of 346 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 346 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 362 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 36
- Peak Review month
- Feb 2024 · 25
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Sep 2023 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 9 | 9 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 |
| Dec 2023 | 8 | 8 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Jan 2024 | 13 | 13 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 25 | 25 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Mar 2024 | 15 | 15 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 18 | 18 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 17 | 17 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 14 | 14 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 12 | 12 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Aug 2024 | 11 | 11 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 7 | 7 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Oct 2024 | 14 | 14 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Nov 2024 | 9 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 10 | 9 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 |
| Feb 2025 | 11 | 10 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Mar 2025 | 9 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 5 | 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| May 2025 | 9 | 8 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 7 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 9 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 8 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 8 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 8 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 8 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 12 | 12 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 12 | 10 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Apr 2026 | 24 | 14 | 0 | 0 | 0 | 10 | 0 | 0 | 0 | 0 | 11 |
| May 2026 | 12 | 12 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Jun 2026 | 5 | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 11 | 11 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| Aug 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- go2signsfl
Love the all 5 stars all the way
Love the ai chat bot app. Super easy to work with very simple and very clean. Already had clients try it and the input link system is great. Truly recommend this to anyone that’s looking for a chat service on the site
- writeunwordy
Excellent! and the help team are on hand for support
It's really good, does what is needed and excellent value with the freemium being excellent. Highly recommend so far. I've been using it for a client site for about a month.
Stored reply
Thank you for the great review 🙏
- freesestudios
Loving it so far!
Just integrated this app recently and love every bit of it! It is so easy to implement and the support is fantastic. I love all the customizations and featured Chatway offers.
Stored reply
Thank you for the great review 🙏
- aadd-aide-juridique
chatbot IA installé sur site.
Le chatbot IA de Chatway est très pratique pour mon site. Il faut juste un moment pour s’y habituer et comprendre sont fonctionnement, mais on s'y fais rapidement. Et du coup la traduction est aussi très pratique pour communiquer à l’international. Je vous remercie pour ce service.
Stored reply
Thank you for the great review 🙏
- maldomanny370
Me gusta mucho Al Chatbot!
Hasta ahora, me gusta mucho!
Stored reply
Thank you for the great review 🙏
- pureedgejanitorial
Great App For Website Chatbot
Great chatbot to use on your website to communicate with customers. A great replacement for the wix smart chat, I’d recommend.
Stored reply
Thank you for the great review 🙏
- dynamicresonancera
Impressive
This app has exceeded expectations, including the AI live chat feature. Setup was effortless, too. Highly recommend.
Stored reply
Thank you for the great review 🙏
- marmoworld97
excellent app
Stored reply
Thank you for the great review 🙏
- kostikrizov
Nice and easy to use app!
Nice chatway app , it is faster for my website than built in wix chat. Nice and helpful support team as well. Strongly recommend!
Stored reply
Thank you for the great review 🙏
- mgmbenignos
like
like
Stored reply
Thank you for the great review 🙏
- magodpdt200
bom serviço prestado pelo chatyway!!!
muito facil e pratico de mexer eu que nao tenho muita experiencia estou conseguindo!
Stored reply
Thank you for the great review 🙏
- saeedkhalili773
very useful and looks very nice
Stored reply
Thank you for the great review 🙏
- agencepubinterdite9
SUPERBE APPLI
un vrai chat bot efficace
Stored reply
Thank you for the great review 🙏
- never2fartravel1
Great app
The app is great so far i like that I can quickly chat with customers from anywhere
Stored reply
Thank you for the great review 🙏
- maxtaylor8090
great
Stored reply
Thank you for the great review 🙏
- padmanabhsingh1110
very fast and worthful .
Stored reply
Thank you for the great review 🙏
- superiorexteriors53
Great feature !
Stored reply
Thank you for the great review 🙏
- cynderellalashes
It's making communication with clients fast and easy across all platforms
Stored reply
Thank you for the great review 🙏
- grupovileltda
Very good!!!! Perfect!
Stored reply
Thank you for the great review 🙏
- jits0ft
mucho
Stored reply
Thank you for the great review 🙏
- tcmtucson1
Super EASY!
What's the catch? Works incredibly, dummy-proof setup, AND free? So far, so good. Now to just get people to use it (that's on me).
Stored reply
Thank you for the great review 🙏
- elbrusking2
Like a lot
Works well so far. will see
Stored reply
Thank you for the great review 🙏
- service53704
Works great easy to install
Stored reply
Thank you for the great review 🙏
- lawyernikazoidze
very good
Stored reply
Thank you for the great review 🙏
- kaiimed
I like it so far
Stored reply
Thank you for the great review 🙏
- etiennerealestates
A.I chatbot
The app has been working well so far. The A.I chat bot has been amazing.
Stored reply
Thank you for the great review 🙏
- toovaj
Great App!
Great App. Easy to set up and use. Will be looking forward to customer interactions.
Stored reply
Thank you for the great review 🙏
- pwnieos
Great app
Stored reply
Thank you for the great review 🙏
- turhanmehmed
Love it
Great app, excellent integration to my website. Would recommend
Stored reply
Thank you for the great review 🙏
- curiosamenteclinic
Great Chatbot
I´ve been using Chatway for a couple of days and the experience has been great so far. The live chat works really well. Realy good option for small businesses.
Stored reply
Thank you for the great review 🙏
- perfectpoutlk
Fantastic addition to my site!
I recently added the Chatway AI Live Chat app to my site, and it resulted in a sale just two days later! I tested it out to make sure it could answer a variety of questions, and it did really well, including gauging when to escalate to a human response. I love that it generates an email to my inbox, as the native chat did not do that, and I struggled to stay connected with folks as a result due to the fact that I am the only one monitoring chat on my site. Great product!
Stored reply
Thank you for the great review 🙏
- bpmanagment1
Love it!
Stored reply
Thank you for the great review 🙏
- drcraigmorrow
Works exactly as I had hoped!
We have very little staff, but this allows us to respond 24/7!
Stored reply
Thank you for the great review 🙏
- folitaas7
Good app
easy integration, helpdesk active
Stored reply
Thank you for the great review 🙏
- celestialcutspetsp
New to the app
I have this is for a very short time and still getting use to it but as time goes by I will slowly get use to it
Stored reply
Thank you for the great review 🙏
- lascascadasthefalls
best live chat in wix
instant notifications, free for base plan, very customisable, has everythign i needed! chatbot
Stored reply
Thank you for the great review 🙏
- adityajaiswal2816
really amazing
like i discoverd you guys randomly when i was searching for a assistant to add on my website then i found you.i mentioned your app name to my professors and friends group they were actually stunned looking at this ai bot and social media connecting icons working in real life
Stored reply
Thank you for the great review 🙏
- dinosanima
Great
I am using the free version so far which is great for my needs. Planning to upgrade ones my website get busier .
Stored reply
Thank you for the great review 🙏
- mertuzunn
Chatbot
Stored reply
Thank you for the great review 🙏
- info2667128
Amazing
This is a fantastic 5* chat app. My customers love it, and it's so very easy to use. Absolutely wonderful.
Stored reply
Thank you for the great review 🙏
- contact7910901
Loving it so far
Just started and already feel like my working hours have shirinked . The integration was fairly easy however I had to wait a bit for all to kick in. The AI was provided with just my webpage info and so far works great
Stored reply
Thank you for the great review 🙏
- bwessentertainment
Love the app !!
Awesome Service !! Very professional,
Stored reply
Thank you for the great review 🙏
- gigabitgthue
Es la mejor app Chatbot, tiene funciones muy buenas y es facil de usar
Es la mejor opcion y es facil de usar, el chatbot que tiene y las diferentes herramientas, de varias apps de mensajeria, ubicación, etc
Stored reply
Thank you for the great review 🙏
- rfrancis33
Love chatway
Chatway has been a great addition to our website. The live chat feature works smoothly and helps us connect with visitors in real time. Easy to set up and reliable so far.
Stored reply
Thank you for the great review 🙏
- durgunbaski
Mükemmel kusursuz ve en önemlisi ücretsiz uygulama
Arkadaşlar herkese tavsiye ederim kötü niyetli kişileri spamlama özeliği kolay kurulum mobil uygulama ayrıcalığı uygulama boyutu küçük olduğu için cihazınızda yer kaplamiyor ve en önemlisi yurtiçi yurtdışı sitenize giren her kişi bu uygulamayı kullanabiliyor o yüzden Chatway emeğine sağlık
Stored reply
Thank you for the great review 🙏
- foxtopshop
Love the App
For some reason, I could not get it to work on my computer. But after using it for Live Chat with Patrick, He went out of his way and showed me that it worked on desktop and mobile devices. I use Duckduckgo and Chrome. But it must just be my computer. All of the settings in the Chatway app are great! It gives you flexibility of assigning team members to certain chats and issues as well as let you chime in during an AI chat. I heard they have just started the app and I approve 100%. - FOX TAYLOR
Stored reply
Thank you for the great review 🙏
- president36355
Great Help
This app is great for if people just want to ask questions about your organization. I love being to test the AI to see what insights it is able to generate from the work of our organization. It is truly refreshing to see that it presents our purpose, what we believe as a community, and the correct representation of our teachings.
- shipbahamas242
Yes
Very helpful
Stored reply
Thank you for the great review 🙏
- youtchom
Chatway
Just started using chatway to help a friend with a website. It is one of the best I have seen to handle multiple communication chnanels in one or multiple inboxes. I was able to setup the Whatsapp, Instagram, SMS and live chat easily.
Stored reply
Thank you for the great review 🙏
- residia
Una app practica y rapida
Me gusta que sea práctica, rápida y funcional. Sirve para lo que necesito.
Stored reply
Thank you for the great review 🙏
Plan comparison
Pricing & Plans
Free
External pricing
External pricing
Solo
$24 / month
$288 billed yearly Save 17% yearly$29 / month
Team
$65 / month
$780 billed yearly Save 18% yearly$79 / month
Plus
$119 / month
$1,428 billed yearly Save 20% yearly$149 / month