Wix Hotels
By HotelRunner
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 8
Overview
About this App
Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.
What the listing highlights
- Maximize revenue by connecting to leading online booking channels
- Get direct reservations and payments from your website
- Manage your rates and availability with user-friendly calendars in a single platform
- Run your business smoothly with real-time inventory updates
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −4 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 4 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 348
- Median first reply
- 12.6 days
- P75 first reply
- 22.5 days
Stored publication state
Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 317 81.91%
- Unpublished
- 70 18.09%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 8 2.07%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 49
- Peak Review month
- Apr 2023 · 14
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Aug 2022 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 8 | 3 | 1 | 0 | 2 | 2 | 0 | 0 | 0 | 1 | 1 |
| Oct 2022 | 6 | 1 | 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Nov 2022 | 5 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 8 | 2 | 0 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 13 | 3 | 1 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 14 | 4 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 12 | 3 | 0 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 1 | 0 |
| Jul 2023 | 8 | 1 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 8 | 1 | 2 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 4 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 7 | 1 | 1 | 0 | 1 | 4 | 0 | 0 | 0 | 1 | 0 |
| Jan 2024 | 13 | 2 | 0 | 1 | 1 | 9 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 11 | 2 | 0 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 10 | 4 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 1 |
| Apr 2024 | 13 | 3 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 1 | 0 |
| May 2024 | 7 | 1 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 8 | 1 | 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 10 |
| Jul 2024 | 4 | 0 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 9 | 1 | 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 1 |
| Sep 2024 | 7 | 2 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 10 | 1 | 1 | 2 | 2 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2024 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 0 |
| Dec 2024 | 10 | 2 | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 3 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 12 | 4 | 1 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 7 | 1 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 12 | 2 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 8 | 1 | 0 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 44 |
| Jul 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Aug 2025 | 5 | 1 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 7 | 5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 3 |
| Oct 2025 | 9 | 3 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 7 |
| Jan 2026 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 8 | 1 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 8 | 0 | 1 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 6 | 1 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- psileonardoalvarez
me gusta pero puede mejorar
es muy practico sis se trabaja desde el panel de control pero no hay version movil para hacer seguimiento de reservas desde el celular como wix owner, seria muy bueno pder hacer las reservas y tner seguimiento desde el celular por la app
Stored reply
Dear psileonardoalvarez, Thank you for taking the time to share your feedback. It truly helps us improve. We’re currently working on our mobile application to ensure all features function smoothly and provide you with the best possible experience. Our team is focused on making the app as intuitive and user-friendly as possible. We’re excited to share it with you soon and will notify you as soon as everything is ready. Thank you for your patience and continued support. Kind regards, Wix Hotels by HotelRunner
- michael56188
Ok, trying to find the new App - "Wix Hotels by Hotelrunner"
Wix Hotels has proven to be OK (5/10). It's easy to use but it lacks flexibility. For example, guests cannot book multiple rooms, the rules are limited (i would like 1 night stays to be available mid-week). There are workarounds but they are very manual and time consuming. It is advertised that Wix Hotels by Hotelrunner (an "upgrade") is available but i cannot locate it in the App store. I have spent a while banging my head against a brick wall with the AI Chatbot, which keeps telling my to go the the app store...but despite all sorts of searches and following the guidance it is not there. I am keen to move to the new version but a.) cannot and b.) when i can (if the app finally appears) i feel a little bit nervous as i don't seem to be able to speak to a real person. Migrating from one system to another is quite daunting. Wix - can you make it easier to speak to a human rather than just AI, please?
Stored reply
Dear michael56188, Thank you for taking the time to share your feedback with us. We’re happy to let you know that the new version includes all the features you requested. For more information on how to use these features and to schedule a one-on-one meeting with our team, please refer to the link provided below. https://support.wix.com/en/article/contacting-wix-customer-care-for-support If you have any additional questions, please feel free to reach out to us at wix@hotelrunner.com. We’ll be happy to assist you. Kind regards, Wix Hotels by HotelRunner
- william912olivier
i need info
hi i'm currently using the old wix hotels which is working kind of fine, but its limited and feels very plain. when you want to reserve a date on a specific room, the systems brings you back to choose your room all over again. ive tryed multiple times myself and i find it very annoyng.(i can't imagine my clients!!) with all this said i wanted to update to the new version of wix hotels by HotelRunner, but after reading all the comments i understand that this app is still under development. My questions to developers: 1) the mobile app reservation problem with new version has it been resolved? if not when will it be? 2) is there a way we can just simply update to the new version with all the new featurse without doing anything manually.? just with a click of a button everything gets transfered? thank you
Stored reply
Dear william912olivier, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issue you experienced and would be happy to investigate it further. Please feel free to contact us at wix@hotelrunner.com, and our team will gladly assist you. Regarding your other questions, the issue related to making reservations from mobile devices has been fully resolved in the new version of the application. However, please note that our mobile application is not yet available for use. Additionally, data transfer from the old application to the new version is unfortunately not possible. If you would like to switch to the new version, a new account will need to be created from scratch using a different email address. Please do not hesitate to reach out if you have any further questions. We will be happy to assist you. Kind regards, Wix Hotels by HotelRunner
- ninezachelzia
problem syncing channel manager even though i have upgraded plan
Stored reply
Dear Ninezachelzia, We sincerely regret the inconvenience you are experiencing. To assist you further, we kindly ask that you contact us at wix@hotelrunner.com and share the relevant details. Our team will review your request and provide support as promptly as possible. Kind regards, Wix Hotels by HotelRunner
- soniaquery
quelques asjustements pour une villa
Quand on fait une réservation, la page affiche 1 chambres, 10 adultes. Partout j'ai configuré 4 chambres. Pourquoi cela n'affiche pas 4 chambres, 10 adultes. ça mêle les clients. Et si je loue une Villa pourquoi avoir à ajouter une chambre pour avoir le total de ma réservation. Je dois faire +1 chambre avant de passer au paiement. Es-ce possible de modifier cela quand le type de chambre est une villa incluant plusieurs chambres mais louer en un seul lot
Stored reply
Bonjour, Merci pour votre retour. Le nombre indiqué sous le type de chambre correspond au nombre d’unités disponibles pour ce type de chambre. Nous pouvons ajuster les paramètres afin d’afficher la disponibilité restante. Sinon, si vous le souhaitez, nous pouvons ajouter le nombre total de chambres comme information dans les détails de la chambre. Pour toute autre assistance, n’hésitez pas à nous contacter à l’adresse wix@hotelrunner.com. Notre équipe sera ravie de vous aider. Cordialement, Wix Hotels by HotelRunner
- laurencephilippon
Installation compliquée mais ça marche !
La nouvelle application est bien faite. Manque encore quelques améliorations, mais ça viendra. L'assistance par mail HotelRunner est certes lente mais très efficace si vous avez de la patience ! L'installation est très compliquée car mal expliquée, mais encore une fois, avec l'assistance ça va et une fois que ça marche ça marche très bien ! Je suis plutôt contente !
Stored reply
Bonjour, Nous vous remercions pour vos commentaires judicieux ! Nous sommes heureux d'apprendre que vous êtes satisfait de la nouvelle application. Nous travaillons en permanence à l'amélioration de notre assistance et de notre expérience d'accueil. Votre patience et votre confiance comptent beaucoup pour nous ! Cordialement, Wix Hotels by HotelRunner
- galshamfarm
Great functionality, but let down by no functionality in wix app
Desktop version works well, theres some settings that are limiting my business (check in and out times being set across the full property); and having difficulties with setting seasonal rates in an intuitive way. However, much improved from original hotel app. However, am going to really struggle to manage my business without app functionality to manage, view and amend bookings in a mobile app.
Stored reply
Hi there, Thank you very much for your feedback! We continuously develop our product based on valuable user suggestions like yours. A mobile app to manage, view, and amend bookings is in progress and expected to go live soon. Regards, Wix Hotels by HotelRunner
- Shannonwebdesigner
Its ok
It's okay, but there are several areas that need improvement: 1. Allow the viewing of total income without relying on channels. For example, I mark manually entered reservations as paid but I can't find anywhere to see the total income. 2. Enable the deletion of reservations, not just cancellation. 3. Allow the deletion of contacts. 4. Enable the deletion of a hotel.
Stored reply
Hi, Thank you for your valuable feedback and recommendations. We appreciate your insights and take them seriously. If there are specific points you’d like us to clarify, we’re here to assist. For any features that are not yet available, rest assured, we’re actively working on them. If you'd like to explore further or provide more details, we’d be happy to help. Feel free to reach out to us at wix@hotelrunner.com, and we can guide you through the app or address any concerns directly. Regards, Wix Hotels by HotelRunner
- homestaywithlariss
App not quite there, good support
There are a lot of bugs and sections that could be more intuitive, but I really think the team is working on getting them fixed. They gave excellent and quick support to me when I was having problems. On my wish list: 1. make the beginning date in bulk updates editable for all subscription levels, 2. make blanks in the calendar that can be seen on the developer end also viewable to the customer, and 3. make the distinction clearer between the inventory calendar and bulk updates.
Stored reply
Hi there, Thanks so much for bringing these points to our attention! We understand the first issue is related to membership, which is a policy decision and can’t be changed at the moment. As for the second and third issues, they’re connected, and our team has already noted them. We're actively working on addressing these. Since the product is still in beta, we appreciate all the feedback from users like you! If you need any further assistance or have more questions, feel free to reach out at wix@hotelrunner.com. Best, Wix Hotels by HotelRunner
- qveloweb
some features are missing
Hello. We know that this app is in beta, but some important futures are missing. for example currency converter. also we can not add different language in hotel app.
Stored reply
Hi there, Thank you for your appreciation of the beta version of the app. As of now, we have an ongoing project to offer a currency converter soon. The multilingual option will be online with the final version. We kindly ask for your patience. Regards, Wix Hotels by HotelRunner Team
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.