App Market Index

Wix Hotels

By HotelRunner

Manage and grow your hospitality business

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • supported by wix studio supported-by-wix-studio
  • Wix Business Solutions wix-business-solutions Visible
  • Random Test random-test
  • newCat2 newcat2
  • Strategic apps search strategic-apps-search
  • rubi rubi
  • supported by editorx supported-by-editorx
  • Made By Wix wix-business-apps
  • Made by Wix made-by-wix Visible
  • Editor 3 black list wix apps editor-3-black-list-wix-apps
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing Pricing information unavailable
Marketplace Currently listed

Overview

About this App

Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.

What the listing highlights

  • Maximize revenue by connecting to leading online booking channels
  • Get direct reservations and payments from your website
  • Manage your rates and availability with user-friendly calendars in a single platform
  • Run your business smoothly with real-time inventory updates

Developer-written tags

  • Accommodation
  • hotel
  • bed
  • rent
  • reservation

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    22.7% 73 reviews
  2. 4 stars
    5.3% 17 reviews
  3. 3 stars
    6.8% 22 reviews
  4. 2 stars
    14.9% 48 reviews
  5. 1 star
    50.3% 162 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −3 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 3 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
348
Median first reply
12.6 days
P75 first reply
22.5 days

Stored publication state

Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
317 81.91%
Unpublished
70 18.09%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
8 2.07%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
49
Peak Review month
Apr 2023 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished8 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished70 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. mssplatform
    2.0

    Great name, poor interface

    I added this to my site because it seamed that "Wix Hotels" would have the same UX capabilities as every "Wix" app. Not it. I guess you can use but when will the design setting reflect on the published site?

  2. baltapucehotel
    2.0

    Needs updates and customization options

    Good that it works, with flaws (for example, no multilanguage option, one language is placed on all versions), but still works. But from the client-side booking menu is outdated and difficult to use, which leads almost to zero conversion. Need either option to use different information styles (not only starting from the calendar, but showing room types, as currently on almost all hotel aggegators), or possibility to edit and change much more details, than just several (not all) text labels.

    Stored reply

    1. Reply

      Dear baltapucehotel, Thank you for your valuable feedback. We sincerely appreciate your input. The system includes multilingual support and is designed to provide a seamless experience for all users. In addition to the calendar view, the Reservations module offers a list view that allows you to display all available rooms in a clear and organized format. If you would like assistance with this feature or have any additional questions, please feel free to contact our support team through the Wix Help Center. Our support specialists will be happy to assist you further Kind regards, Wix Hotels by HotelRunner

  3. laylatudesign
    2.0

    Several things dont work on this app.

    Honestly, my experience with the Hotel Runner has been pretty frustrating. The functionality and support is just lacking and doesnt have proper support. there is only one person as a support in this department. Several essential features are not available to make the check out flow better for the customers and this hugely affect our sales. Integration isn’t always as seamless. Overall, it has potential, but doesnt seem like it was thought out enough.

    Stored reply

    1. Reply

      Dear laylatudesign, Thank you for taking the time to support our continued growth. We truly appreciate your contribution. Both the HotelRunner and Wix support teams assist a large community of over 8,000 users, and we are committed to providing timely and effective support to each of them. We would be glad to review the issue you experienced while completing your guests’ reservations in more detail and assist you accordingly. You can reach us at any time via wix@hotelrunner.com or by visiting our support page at https://support.wix.com/en/. We look forward to assisting you further and continuing to meet your expectations. Kind regards, Wix Hotels by HotelRunner

  4. Maslamarchette
    2.0

    Désespérée

    Je viens de migrer de wix editor à wix studio. Ma hantise était l’apli wix hotel de hotel Runner. J’ai ajouté l’application qui ne se configure pas jusqu’au bout. À ce jour, les clients ne peuvent plus réserver en ligne. J’ai envoyé des mails à hotelrunner et sur wix l’aide n’a rien donné. Vous payez un forfait avec une assistance prioritaire mais personne ne semble s’intéresser au problème, de taille pour un hébergeur. En espérant avoir une solution. Bien cordialement Sandrine Mas la Marchette

    Stored reply

    1. Reply

      Dear Maslamarchette, Thank you for your message. We understand that the transition process may be causing some confusion, and we’re sorry for any inconvenience this may have created. For assistance during this phase, we recommend reaching out to the Wix Support Team via https://www.wix.com/contact, as they are best positioned to guide you through the transition. Regarding your other request, we have assigned a French-speaking team member who will be happy to assist you. Please feel free to contact us at wix@hotelrunner.com, and we will prioritize your request to ensure you receive the support you need. Thank you for your patience and understanding. Kind regards, Wix Hotels by HotelRunner

  5. lenakos2000925
    2.0

    予約フォームをもっと詳しく設定したい

    お客様に記入していただきたい事など詳細な設定ができない。チェックボックスやラジオボタン、記入欄など増やしたい。 プレースホルダーの内容変更やエクストラ（オプション）のタイトル変更なども実装してほしい。

    Stored reply

    1. Reply

      Dear lenakos2000925, Thank you for reaching out to us. Please note that some sections related to your request are fixed and cannot be edited or modified. However, we would be happy to assist you with the “Extras” section and explore possible solutions together. Kindly contact us at wix@hotelrunner.com so our team can review your request in more detail and provide the necessary support. We appreciate your understanding and look forward to assisting you. Kind regards, Wix Hotels by HotelRunner

  6. cecilege
    2.0

    usine à gaz !!!!!

    liste des problèmes rencontrés : on ne voit pas les chambres hors périodes de réservations on ne voit pas les dates pour réserver on ne peut pas traduire tous les champs proposés et j'en passe

    Stored reply

    1. Reply

      Dear cecilege, We sincerely appreciate you taking the time to contribute to the development of the system. To ensure that your room types are displayed even on unavailable dates, you may use the Room Recommendation option located under the Book Engine > Customization section. Please note that the dates on which reservations have been made are displayed across all relevant fields. If you would like us to share the related section with you, please feel free to contact us at wix@hotelrunner.com, and we will be happy to forward it accordingly. Additionally, all content within the email -except for the fixed fields- can be modified through the translation settings. Should you require any further assistance, please do not hesitate to reach out to us at the email address provided above. We will be pleased to assist you promptly. Kind regards, Wix Hotels by HotelRunner

  7. greenkatmarketing
    2.0

    Nothing but issues

    I'm currently reinstalling and starting over to see if I can get this app to work. Spent more time with tech support over this app in the past couple of weeks than I have in the last 2 years with anything else. When the Wix Partners asked for a better hotel app, this is NOT what we meant. Highly disappointed.

    Stored reply

    1. Reply

      Dear greenkatmarketing, Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us continuously improve our system. Based on the information you provided, the issue you are experiencing may be related to a blockage. To assist you further, we kindly ask that you send a detailed report to wix@hotelrunner.com. Our support team will review your case promptly and work toward a resolution as quickly as possible. Kind regards, Wix Hotels by HotelRunner

  8. thrutruenorth
    2.0

    Assigning Roles Doesn't work properly & Limited customization

    • I am encountering several issues after assigning user roles, specifically for front desk staff. The hotel tab fails to load, resulting in a blank screen. • Customization is highly limited: I cannot easily view reservation notes to the calendar quick view which was on the reservations tab, and there are no customization options for group bookings. • Crucially, the user who created a reservation is not recorded in the system logs. I need this information logged for complete transparency and accountability.

    Stored reply

    1. Reply

      Dear thrutruenorth, We are sorry to hear about your negative experience. The features you mentioned are primarily available in systems that provide full PMS functionality. Unfortunately, we are currently unable to support these requests within our platform. Thank you for your understanding. Kind Regards, The HotelRunner Team

  9. thomfwalker94
    2.0

    Channel manager is buggy

    Whenever we add another travel agent such as Airbnb and booking.com the two conflict and knock the other out of connections. I've had reservations to from reserved to open and sent back to the agent. It's a huge problem. Another issue is notifications via email and text. It was a problem getting the email and domain to work though Wix/Hotel runner. I had multiple reservations made after hours and the cabins/rooms weren't prepped for customers.

    Stored reply

    1. Reply

      Hi there, We are sorry for your negative experience. During the initial channel integration, the system updates the calendar without checking existing data on the channel side. That’s why it’s important to ensure your calendar is up to date before connecting. If you need any help, feel free to reach out via wix@hotelrunner.com Regards Wix Hotels by HotelRunner

  10. dastyk5
    2.0

    Not for me

    Stored reply

    1. Reply

      Hi there, We’re sorry to hear about your experience. Our team is always here to help—we offer sessions to assist you. You can contact us via wix@hotelrunner.com Regards, Wix Hotels by HotelRunner

  11. kkchef21
    2.0

    Not very great

    The app is not very great for functionality, trying to set up a house rental, Apartment or any form of Airbnb booking options, it shows it is at the room, not at the whole property. Try to talk

    Stored reply

    1. Reply

      Hi there, We’re sorry to hear about your experience. Our team is always here to help—we offer onboarding sessions to assist you. You can contact us via wix@hotelrunner.com Regards, Wix Hotels by HotelRunner

  12. kerlinmetsalu
    2.0

    Needs work

    Different pages in the app (such as the Extras and Form pages) need options to customize the design and add translations. When I change the colors, the app automatically resets them. The coupon or pricing system currently doesn't allow setting up automatic discounts for long stays. There's no option to hide certain default text, such as “max 4 adults in family room.” However, this wording can be misleading if the room price is fixed and not dependent on the number of adults or children.

    Stored reply

    1. Reply

      Hi there, Thank you for your feedback! You can edit extras and forms in the Languages section. The color issue can be reported through the support button on the dashboard. Rate plans allow automatic discounts, while coupons apply fixed ones. Most Booking Engine content is editable. We appreciate your input! Regards, Wix Hotels by HotelRunner

  13. zehrarikal
    2.0

    KULLANIMI ZOR AÇIKLAMALAR KOLAY ULAŞILIR DEĞİL .

    Stored reply

    1. Reply

      Merhaba, Yaşadığınız olumsuz deneyim için üzgünüz. Wix Hotels tüm ihtiyaçlarınıza yanıt verecek şekilde tasarlanmış kapsamlı bir uygulama. Uygulamadan en yüksek verimi almanıza yardımcı olmak için hazırladığımız kurulum akışını inceleyebilirsiniz. İhtiyaç duyduğunuz anda destek için bizlere wix@hotelrunner.com adresinden ulaşabilirsiniz. Sizlere yardımcı olmaktan memnun oluruz. Saygılarımızla, Wix Hotels by HotelRunner

  14. pinheiramar
    2.0

    Custom

    Gostaria de poder personalizar melhor os textos dos campos e botões...

    Stored reply

    1. Reply

      Olá, Pode personalizar o conteúdo do seu motor de reservas diretamente a partir do seu painel de controlo Wix. Basta aceder a Configuração da propriedade > Idiomas > Definições da propriedade > Motor de reservas. Informe-nos se precisar de mais assistência! Com os melhores cumprimentos, Wix Hotels by HotelRunner

  15. sarahgaleone1981
    2.0

    it is no more than ok

    I have been using wix hotels for 4 years now but it is extremely rudimental. You cannot add a form for credit card details at the moment of reservation, and it would be useful as not everyone wants to get paid straight away (we are not a store, you should know it) but wants to have credit card details in case of cancellations after the grace period or no shows. This are just the basic operations for a hospitality business! I would axpect that a company called HotelRunner should know it. But apparently they do not. They told me to add a form to send to my clients linked to the reservations. yeah! good luck with that! almost NOBODY reads the booking confirmations, rendering the adding of a form for credit card details absolutely unuseful. About the payments accepted by the app: just stripe and paypal that are possibly the most expensive on the market. while with wix, if you have a store you can use sum up, google pay and so on. terrible really.

    Stored reply

    1. Reply

      Hi there, We are sorry to hear about your negative experience. To assist you, we offer onboarding sessions, and our product is flexible enough to accommodate almost any property. You can contact us via the support button for payment and confirmation issues. Meanwhile, we are working on the issues you have raised. Regards, Wix Hotels by HotelRunner

  16. destinationtrek
    2.0

    how are you liking this app

    wix hotel dont have anything for hotel management. no location nothing. felt like i wasted money

    Stored reply

    1. Reply

      Hi there, We’re sorry to hear about your experience. Our app focuses on helping properties manage bookings and integrate with various sales channels. For detailed documentation on panel setup and channel integration, email us at wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner

  17. anthonyallioo
    2.0

    Disappointed

    I was excited for this hotels to be added to studio and it's underwhelming. I though that we would be able to create property pages, and create a experience similar to AirBNB and hotel sites. The search bar often disappears and is slow to load. Hope to see improvements in the future.

    Stored reply

    1. Reply

      Hello, Thank you for your feedback! We’re always working to improve our product based on user suggestions. Our platform is designed to be highly customizable, and we offer onboarding sessions to support you in setting up your property pages. For detailed documentation on setup and integration, please don’t hesitate to reach out to us at wix@hotelrunner.com. Best regards, Wix Hotels by HotelRunner

  18. sarahjedlaoui
    2.0

    keeps crashing and loading

    I can't set up the rooms. The app keeps loading and crashing

    Stored reply

    1. Reply

      Hi there, We’re sorry for the inconvenience. Please try restarting the app and ensure you have the latest version. If the issue persists, contact us at wix@hotelrunner.com, and we’ll assist you directly. Regards, Wix Hotels by HotelRunner

  19. kennetthouse
    2.0

    I want to love it but need more support

    So I took the leap today despite the reviews to switch from the original Wix Hotel to the new one. Here are my issues so far 1. The app is saying my setup is incomplete. The last of it looks like translations which I don't need and no matter what I do for the email templates it remains at 55% percent complete. This is Frustrating. 2. I connected Airbnb but it looks like the rooms are not mapped correctly. I have 4 rooms and they are all liking to one room only. 3. I cannot for the life of me figure out where to get actual support outside of the ChatBot. It keeps telling me I need additional support and to contact Wix support but then it bounces me right back to the chat bot. I am really hoping I can get this resolved so I can go live on my site and increase the star rating on this review!

    Stored reply

    1. Reply

      Hi there, We’re sorry to hear about your negative experience. To quickly resolve the incomplete setup and calendar issues, please use the contact button in the app. For any issues related to email templates and Airbnb, feel free to reach out to us at wix@hotelrunner.com. We’ll resolve them right away! Best, Wix Hotels by HotelRunner

  20. calinmihalache94
    2.0

    Not really

    I would like to see the possibility to add multiple properties

    Stored reply

    1. Reply

      Hi there, Thank you for your valuable feedback. Currently, we are working on this improvement and we appreciate your feedback. Regards, Wix Hotels by HotelRunner

Plan comparison

Pricing & Plans

Pricing information unavailable

Detailed plan information is not available for this App.

Displayed prices exclude tax where supplied.