Wix Hotels
By HotelRunner
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 8
Overview
About this App
Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.
What the listing highlights
- Maximize revenue by connecting to leading online booking channels
- Get direct reservations and payments from your website
- Manage your rates and availability with user-friendly calendars in a single platform
- Run your business smoothly with real-time inventory updates
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −3 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 3 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 348
- Median first reply
- 12.6 days
- P75 first reply
- 22.5 days
Stored publication state
Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 317 81.91%
- Unpublished
- 70 18.09%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 8 2.07%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 49
- Peak Review month
- Apr 2023 · 14
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Aug 2022 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 8 | 3 | 1 | 0 | 2 | 2 | 0 | 0 | 0 | 1 | 1 |
| Oct 2022 | 6 | 1 | 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Nov 2022 | 5 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 8 | 2 | 0 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 13 | 3 | 1 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 14 | 4 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 12 | 3 | 0 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 1 | 0 |
| Jul 2023 | 8 | 1 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 8 | 1 | 2 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 4 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 7 | 1 | 1 | 0 | 1 | 4 | 0 | 0 | 0 | 1 | 0 |
| Jan 2024 | 13 | 2 | 0 | 1 | 1 | 9 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 11 | 2 | 0 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 10 | 4 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 1 |
| Apr 2024 | 13 | 3 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 1 | 0 |
| May 2024 | 7 | 1 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 8 | 1 | 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 10 |
| Jul 2024 | 4 | 0 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 9 | 1 | 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 1 |
| Sep 2024 | 7 | 2 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 10 | 1 | 1 | 2 | 2 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2024 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 0 |
| Dec 2024 | 10 | 2 | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 3 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 12 | 4 | 1 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 7 | 1 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 12 | 2 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 8 | 1 | 0 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 44 |
| Jul 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Aug 2025 | 5 | 1 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 7 | 5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 3 |
| Oct 2025 | 9 | 3 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 7 |
| Jan 2026 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 8 | 1 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 8 | 0 | 1 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 6 | 1 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- shar0nsm1th
Terrible
Still waiting for mobile app.
- poonathena
Customization doesn't work at all
Customization doesn't work at all
- DreamWDesign
Basic setup customization not working
Just tried to install and use Wix Hotels, but customization is not being saved (and then of course not applied)
- laurenthainaut
not working
Need support. None of the customisation fonction are working. Type is defaulting.
- MaisdmDev
Falhas na integração e suporte inexistente.
O novo app do Wix Hoteis by Hotel Runner apresenta falhas graves na integração com o WIX Premium e sistema geral do site. Plano Superior não é reconhecido pelo app que disponibiliza apenas funções do plano elementar. O desing e apresentação do motor de reservas integrada ao site não responde as correções feitas no editor e em geral fica evidente que passaram a vender o app como benefício antes dele de fato estar integrado corretamente ao sistema WIX, é uma pena pois a proposta e custo benefício da ferramenta é excelente, porém na prática, não funciona e ao falar com o suporte eles não tem resposta, apenas te pedem para esperar. Estou esperando há mais de 10 dias e a resposta segue a mesma: aguarde.
- anandasmundo2026
App is not working at all
The application keeps asking for the premium(payd) account while O have one. It has been a week since now. Wix support acknowledged the issue but still it is unusable....
- frederiklochs
Werkt niet
De app blijft in het dashboard maar melden dat je moet upgraden naar een premium account, zelfs als je een premium account hebt. Daardoor kun je maar weinig functionaliteiten gebruiken en is kun je ook geen reserveringen aannemen
- brisaylienzo
decepcionante
Me dice "You have reached your connections limit Some of your connections require immediate attention. To continue managing your rates and availability here, please adjust your channel connections. You can upgrade to a higher premium plan to keep all your connections.", pero ya tengo el plan Business y aún sigo sin poder conectar mi Airbnb. Tampoco veo reflejadas las configuraciones en la website... muy decepcionante
- lachaumiere-asse
Do not use it
The app keeps asking for a license even though I'm already paying for one. It's been three days already, and I still haven't been able to use it. This has resulted in double bookings and other issues. A nightmare.
- jondhay
Doesn't work
Design changes don't update to live site. Issue has been known since 11 May 2026. Today is 1 July 2026. No fix. No timeline of when it will be fixed. Odd that Wix would let this stagnate. Squarespace here I come!!
- info301885
Terrible
Guests unable to book as add room button is non responsive and wix so far have not been helpful
Stored reply
Dear Info301885, Thank you for your feedback regarding your transaction request. We would like to inform you that we have initiated an investigation into your request and are currently working diligently to resolve the matter as soon as possible. Our goal is to ensure that all requests are handled thoroughly and to your satisfaction. We appreciate your patience and understanding while we work toward a resolution. Kind regards, Wix Hotels by HotelRunner
- thistleandco3
Bugs that are not being fixed
I can see that this has been brought up before - Preview and live view (published site!) shows an outdated and defaulted booking widget. This is incredibly unprofessional and nothing is being done about it. My clients are complaining to me, so I must pass this over to Wix. PLEASE FIX THIS ASAP. UPDATE 3/7/26 - Still has not been resolved, please don't mislead. The design looks like something from early 2000s, and clients are unable to book. Absolute nightmare.
- thecinemachannel
Button Color
Why does the color change from one type in the Preview to another type once it's Public? Please fix this as soon as possible. Is there an error on your site? I've been trying to fix this problem for 4 or 5 days now, and it's still not working. There are just too many errors.
- rizcross
Terrible app
Stored reply
Dear Rizcross, We're sorry to hear that your experience did not meet your expectations. If you're willing to share more details about the issue you encountered, please contact us through the Wix Help Center. Our support team will be happy to review your concerns and work with you to find a resolution. We appreciate the opportunity to assist you and look forward to hearing from you. Kind regards, Wix Hotels by HotelRunner
- evokedigital
completely outdated and useless
why does wix even bother releasing this app. amenity options are outdated (like dvd players and modem analog internet). bookings are buggy and result in your site showing unavailable rooms when they are available. the design will show different colours on your live site than whats on your editor. just terrible. wix is such a joke
Stored reply
Dear evokedigital, We’re sorry to hear that we were unable to meet your expectations. Our system is developed and maintained by a dedicated team using the latest technologies to provide the best possible experience. Based on the issues you’ve reported, we believe it would be helpful to provide you with additional guidance on how to use the system more effectively. If you could reach out to the Wix Support Team, we would be happy to assist you further and help address your concerns. Your satisfaction is very important to us, and we look forward to supporting you. Kind regards, Wix Hotels by HotelRunner
- sylviefabre
Très incomplète !
La version gratuite est tellement incomplète qu'elle ne donne pas envie de faire l'upgrade !
Stored reply
Dear sylviefabre, We’re sorry to hear that the demo version did not meet your expectations. If you contact us at wix@hotelrunner.com, we would be happy to arrange a demo session to walk you through our active accounts and demonstrate how the system works in detail. Please feel free to reach out to us anytime with any questions or concerns. We’ll be glad to assist you. Kind regards, Wix Hotels by HotelRunner
- web1096
Incomplete beta testing
RUN A MILE. DO NOT USE THIS FOR CRITICAL BUSINESS BOOKINGS. I have had multiple tickets escalated to Hotelrunner. It is 12 days...nothing.They're trying but honestly it just feels a bit stuck together with tape and string at the moment. Support is sometimes super quick and helpful and sometimes disappears for days, which isn't great when you're a guinea-pig for the system., so make sure you leave extra time for on-boarding. I wouldn't be dedicating it to mission-critical roll-outs in its current state. The iCal external subscription also appears to be broken and any reservation exports are only in US date format which has caused a lot of confusion with front desk staff, so currently there is no way for front-of-house people to see live reservations (unless we're missing something) without having them be logged in to a wix account and then having manage permissions on the site (there is no 'view only option') so be wary of that too. Hopefully they fix the bugs sooner rather than later.
Stored reply
Dear web1096, We sincerely regret the negative experience you have encountered. Please be assured that the Wix Hotels by HotelRunner Support team handles every support request with the same level of care and attention. When an issue requires technical investigation, our team reviews and verifies each step individually to identify the root cause and implement a reliable resolution. While this process may sometimes take longer than expected, it is intended to ensure that the issue is resolved thoroughly and that you have the best possible experience with the system. We appreciate your patience and understanding throughout this process. Kind regards, Wix Hotels by HotelRunner
- ronaldhaller
Komplett ungeeignet für Einsteiger und Einzelunternehmer
Es gibt keinen einfachen Belegungskalender für eine Ferienwohnung oder ich finde es in der Fülle der Funktionen nicht. In der Vorgängerversion war es vorhanden. Meldungen wie: "es sind noch keine Buchungen vorhanden" sind bei Erstellung einer Webseite nicht hilfreich
Stored reply
Dear ronaldhaller, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate it. We’re happy to let you know that there is a practical and user-friendly calendar feature available that you can use on your website. For assistance with setting this up or integrating it into your site, we recommend reaching out to the Wix Support team, who will be glad to help you further. For more information and support: https://support.wix.com/en/ Kind regards, Wix Hotels by HotelRunner
- valentinadencheva
bad
Very difficult to work with. Missing functionalities. Useless!
Stored reply
Dear valentinadencheva, Thank you for taking the time to support our continued growth. We truly appreciate it. If you could share more details about the issue you’re experiencing with the system, our team would be happy to investigate it thoroughly and provide you with the necessary support. You can reach us at any time via wix@hotelrunner.com or by visiting our support page at https://support.wix.com/en/. We look forward to assisting you. Kind regards, Wix Hotels by HotelRunner
- boskoymoruk
Kesinlikle hayır
Her şeyi denedim ve kullanmakta ısrar ettim fakat artık pes ediyorum , sezon ortasında program değiştirmek bir kabus olsada by by wix otels!!!
- telecomtd
FA SCHIFO
Stored reply
Dear telecomtd, Please feel free to contact us at wix@hotelrunner.com so we can better understand the issue you’re experiencing and assist you more effectively. Our team is committed to providing the level of support you need, and we will do our best to address your concerns as quickly as possible. Thank you for your feedback, and we appreciate the opportunity to support you. Kind regards, Wix Hotels by HotelRunner
- fogle997
Worst App
This app has too many bugs. The bugs have created functionality issues, wix added apps without me adding them, and reservations disappearing. This is not acceptable for a business!
Stored reply
Dear fogle997, Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issue you experienced and any inconvenience it may have caused. Please feel free to contact us at wix@hotelrunner.com so our technical team can investigate the matter and do their best to prioritize your request. If you believe an unauthorized transaction has occurred, we also recommend reaching out directly to the Wix Support Team via https://www.wix.com/contact for further assistance. We appreciate your patience and look forward to resolving this for you as quickly as possible. Kind regards, Wix Hotels by HotelRunner
- info144273
New Wix Hotels by Hotelrunner
i must join to the previous comments, that i was completely fine with the old hotel app, it was not the best, but it was user friendly. Its just one thing that its user friendly or not to me, but the new user interface for my customers are even 1/10. The complete layout is just bad, and i can not modify any important element. Thank god, that i can still use the old one. I am a Customer of WIX for like 3 Years now, or even more, and i was satisfied withe the service. Please do something with this disaster that you call an upgrade, because its just not good. The entire booking system's UI/UX should be designed to drive conversions. Visitors should only see the information that truly matters to them. It needs to feature huge, easy-to-swipe images, a simple and logical calendar, and a seamless booking process.
Stored reply
Dear info144273, Thank you very much for taking the time to share your feedback with us, and we sincerely apologize for the frustration and inconvenience you have experienced with the recent update. Our goal is always to provide a seamless, sustainable, and user-friendly experience for both our users and their guests. The changes introduced were based on feedback regarding limitations in the previous version; however, we understand that the new interface has not met your expectations and may have negatively impacted your workflow. We truly value your input and take your concerns seriously. Please rest assured that we are continuously working to improve the system, and feedback like yours is essential in helping us refine usability and deliver a better experience. Thank you again for your continued support and for sharing your thoughts with us. Kind regards, Wix Hotels by HotelRunner
- karmeliterhof
nicht empfehlenswert
extrem schlechtes Handling für den Kunden, der buchen soll. Die Übersetzungen der Zimmerdetails sind nicht gut ins Deutsche übersetzt und die Rechtschreibung ist ungenügend. Eine Zumutung für den Kunden und denjenigen, der dies dann manuell in der App anpassen muss. Dafür müsste man das Geld erstattet bekommen.
Stored reply
Dear karmeliterhof, Thank you for taking the time to share your feedback about our product. We sincerely appreciate your input and are sorry to hear about your negative experience. Please note that the multilingual functionality of Wix Hotels by HotelRunner is designed to help prevent issues related to translations. However, if you require assistance with translations in room content outside of the fixed fields, we would be happy to help. Kindly contact us at wix@hotelrunner.com, and our team will assist you as soon as possible. Thank you for your understanding, and please do not hesitate to reach out if you need any further assistance. Kind regards, Wix Hotels by HotelRunner
- jsboulle
unable to sync and block calendar
I need to synchronize my calendars, i have my listing also on airbnb, booking and expedia, but there is no way to import them into the wix hotels calendar. Also unable to block dates, just not a great app, and i asked ai as there is no human support, and not solutions given...
Stored reply
Dear jsboulle, Thank you for taking the time to share your feedback with us. For any questions regarding channel connections or calendar usage, please feel free to contact us at wix@hotelrunner.com. Our team of experts will review your inquiry carefully and provide prompt assistance. Kind regards, Wix Hotels by HotelRunner
- sitesfromthe6ix
DO NOT LIKE
This app has so many bugs that need to be dealt with, including the fact that i can't add images to my listing. BIG PROBLEM when trying to rent out an entire house.
Stored reply
Dear sitesfromthe6ix, We sincerely appreciate you taking the time to share your valuable feedback with us. The issue related to adding images was resolved previously. If you are still experiencing this on your end, it is most likely due to a cache or cookies-related issue. We recommend clearing your browser’s cache and cookies and trying again. If the problem persists, please feel free to contact us at wix@hotelrunner.com, and our team will be happy to assist you further. Kind regards, Wix Hotels by HotelRunner
- feradisresort
Review for Wix Hotels
Hi, I cannot receive notification from mobile app when there is a new reservation. I cannot add new reservation from mobile app. It must be developed accordingly. There is no any automation can be installed to your guests such as birthday email, to receive feedback etc. There is a huge update needed.
- antomirenda
Applicazione incompleta e poco intuitiva
Applicazione che in teoria dovrebbe semplificare la gestione delle strutture, ma nella pratica è deludente. L’ho scaricata perché un’amica gestisce una casa vacanze e volevo realizzare un sito, ma l’esperienza è lenta e macchinosa. Oggi ci si aspetta molta più personalizzazione (pulsanti, flussi, gestione camere), ma qui le opzioni sono limitate e poco flessibili. Non esiste una reale integrazione con Wix da smartphone, manca la lingua italiana, e anche un’operazione semplice come prenotare una camera richiede di cliccare su “Mostra tariffe”, un pulsante poco intuitivo e per nulla chiaro, che crea confusione. La gestione di tariffe, disponibilità e promozioni risulta complicata e poco immediata, lontana dalle promesse dell’app. Sulla carta offre sincronizzazione con Booking, Airbnb e Expedia, email automatiche e sconti per gli ospiti, ma nell’uso reale tutto è frustrante e poco pratico. Richiedo modifiche urgenti: l’app non è pronta per un utilizzo semplice, moderno e professionale.
Stored reply
Dear antomirenda, Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that your experience did not meet your expectations, and we truly appreciate your openness in highlighting the challenges you encountered. Wix by HotelRunner is designed for simple and efficient use, however we understand that certain aspects—such as customization options, mobile usability, language support, and overall workflow—may not have met your needs. Your comments regarding booking flow clarity, rate and availability management, and the intuitiveness of specific actions are especially valuable to our team. We encourage you to share your ideas and suggestions with us at wix@hotelrunner.com. Our team will be happy to review them and provide support for improvements if deemed necessary. Thank you again for your input. Best regards, Wix Hotels by HotelRunner
- johnrogerson
truly awful and useable
Guys, get serious and bin this. You've got a great product in Wix but this app is a catastrophic mess. Really, whoever built it needs to go back to school
Stored reply
Dear johnrogerson, We have ensured that our team has shared the document containing detailed explanations of your onboarding process and system usage. Should you have any system-related questions or needs, please feel free to contact us at wix@hotelrunner.com . Best regards, Wix Hotels by HotelRunner
- seineenvue
Nulle !
Stored reply
Dear seineenvuer, We’re sorry to hear about your negative experience. You may contact us at wix@hotelrunner.com to discuss the issues you encountered with the system. Our technical team will carefully review all reported concerns and work diligently to resolve them as quickly as possible. Best regards, Wix Hotels by HotelRunner
- hotelayalamar
DECEPCIONANTE
ESTE SISTEMA ERA BUENO PERO SOLOLE HACIA FALTA MEJORAS PERO CON LA NUEVA ACTUALIZACION ES UN ASCO NO ES ENTENDIBLE Y MILES DE ERRORES
Stored reply
Dear hotelayalamar, We’re sorry to hear about your negative experience. You may contact us at wix@hotelrunner.com to discuss the issues you encountered with the system. Our technical team will carefully review all reported concerns and work diligently to resolve them as quickly as possible. Best regards, Wix Hotels by HotelRunner
- windmillranch2
Horrendous
The U/X on this app is horrendous. I've worked in app dev and understand that U/X perception can be somewhat subjective, however, the negative experience exceeds preference for useability. If I could summarize some of the other feedback I see here it would be the need for more granular control over types of rooms, titles, images, availability. Most users are going to want to connect with Airbnb or other providers and this whole process is just clunky. I had high hopes, but pair this with creating an entire site on Vibe and not having the ability to add Hotels -- and then starting over -- to endure this was diabolical. Wix should not be advertising capabilities it can't provide.
Stored reply
Dear windmillranch2, We’re sorry to hear about your negative experience. Our application is designed to be flexible and fully customizable. If you haven’t yet contacted our team to discuss any challenges you may be experiencing with the system, you may reach us using the link provided below. https://support.wix.com/en/ Best regards, Wix Hotels by HotelRunner
- mlagunes8719
Bad experience
I can't upload any photos, which makes the app useless. What a shame, because I'm building a website for a hotel, and since this is the only app for hotel bookings, Wix becomes useless for my purposes.
Stored reply
Dear mlagunes8719, We are sorry to hear about the negative experience you encountered. Please note that the issue in the area where you experienced the problem was resolved some time ago. We would be happy to assist you with your image uploads. If you contact our support team via https://support.wix.com/en/ we believe we can promptly review the issue and work toward resolving it as quickly as possible. Kind Regards, The HotelRunner Team
- davidtaboadamartinUnpublished
It's terrible
The app doesn't allow many features, it's horrible
- joh4063
Quelle perte de temps ... et d'argent ....
J'ai commencé à configurer mes differents hebergements ainsi que differents plans tarifaires , avec le forfait wix essentiel ( anciennement Premium, la aussi on se fait bien avoir... ) vous ne pouvez en faire que 2 (plans) ... bien insuffisant pour mes besoin j'ai donc souscrit à un nouveau forfait (Premium d'aujourdhui ) car bien que l'appli soit mal traduite et un peu compliquée je me suis dit que si j'arrivais à faire ce que je voulais , ça vallait peut etre l'effort et l'argent ... Mais que néni ! quand il s'agit de modifier nombre de nuits minimum ou tarifs par periode rien ne se met à jour ! Bref une belle daube , de gros efforts à faire de la part de wix . Une appli comme ça ça devrait être entierement gratuit ! quelle arnaque ...
Stored reply
Dear joh4063, We are sorry for your negative experience. The rate and period changes you requested can be completed through Bulk Update. To get help from our team, please contact us at wix@hotelrunner.com. Kind Regards, The HotelRunner Team
- delavegahotelcampeUnpublished
Es lo PEOR que les va a pasar en la vida.
No pierdan su tiempo, NO USEN ESTA BASURA
- florencedevigeUnpublished
Atroce
J'attendais la nouvelle version de Runner. Je ne donne généralement pas d'avis, c'est vous dire mon degré d'insatisfaction. Quel gachis!! Comment peut-on pondre cette horreur!!! Mal conçue, des bugs dans tous les sens, pas intuitive, bref une appli vraiment tordue.
- onetaiestate
not at all
Doesnt work and costs u sales
Stored reply
Dear onetaiestate, Thank you for sharing your feedback. We are sorry to hear that you feel this way. We would like to inform you that the system is currently operating as intended. However, we understand how important this matter is for your business, and we would be happy to review your account to ensure everything is set up and functioning correctly on your end. Please feel free to contact us at wix@hotelrunner.com, and our team will gladly assist you as soon as possible. Kind regards, Wix Hotels by HotelRunner
- trinitariahouse
HORRIBLE, YOU SHOULD BE ASHAMED
TERRIBLE DESIGN, FULL OF BUGS, LITTLE FLEXIBILITY FOR DESIGNS, AND WAS MADE BY SOMEONE WHO DOESNT KNOW ANYTHING ABOUT HOTELS. AMOUNT OF BEDROOMS IN A SUITE?????? WHAT STUPIDITY IS THAT? IT DOESNT EVEN LET ME ADD THE TOTAL NUMBER OF BEDS IN A SUITE!!!!!!!
Stored reply
Dear trinitariahouse, We are sorry to hear about your negative experience. Please be assured that our technical team is working diligently to resolve all system-related issues. The number of rooms displayed under the Room Type section is for internal use only and is visible exclusively to users. If preferred, this field may be left blank. Additionally, you can allow your guests to view the bed types associated with your room types by selecting the relevant options under the Room Details section. Should you require any further assistance, please do not hesitate to contact us at wix@hotelrunner.com . We will be happy to assist you. Kind regards, HotelRunner Team
- recantosaojose
Decepção
Contratei um plano de site do wix site na iminência de uma atualização do qual o gloogle iria fazer na página de reservas do google hotel, acontece que quando de fato as mudanças aconteceram, o wix simplesmente se omitiu, dizendo que eu precisava trocar meu aplicativo de hotel para wix da hotelrunner, feito a troca o site não funciona corretamente, pesado não carrega as informações adequadamente, não tem opção de parametrizar para que o google possa puxar minha disponibilidade e preço pelas informações do site, enfim, ficou inoperante e inútil, um descaso, suporte não existe, falo sempre com um robô ia, tive um grande prejuízo em agosto até encontrar outra solução a qual o wix não forneceu e não fornece, ainda mais com esse aplicativo que não funciona para hoteis. a configuração parece até legal, mas quando o cliente abre o site, nem o básico carrega, o aplicativo ainda me cobra um upgrade como se eu não tivesse contratado no início um site para hotel, vou pagar algo que não funciona?
Stored reply
Dear recantosaojose, Thank you for sharing your feedback. We sincerely apologize for the difficulties your client has experienced while using our app. We will do our best to solve the connection issues. Our team is continuously working to improve both the user experience and system reliability. We would be happy to provide additional guidance or walk-throughs to help your client navigate the platform more smoothly and prevent further syncing issues. Please don’t hesitate to reach out to our support team directly so we can assist you in resolving these challenges promptly. Your feedback is invaluable in helping us improve our service. https://support.wix.com/en/ Kind regards, HotelRunner Team
- execreative
Pretty poor experience overll
My client has been persisting with this app for over a year, and just does not find it easy or intuitive to use as both an operator or a customer. Numerous drop-outs syncing with Airbnb have resulted in double bookings, and the UX has been pretty poor from the clients perspective as they find it hard to navigate.
Stored reply
Dear execreative, Thank you for sharing your feedback. We sincerely apologize for the difficulties your client has experienced while using our app. May I kindly ask you to contact us via wix@hotelrunner.com? We will do our best to solve the connection issues. Our team is continuously working to improve both the user experience and system reliability. We would be happy to provide additional guidance or walk-throughs to help your client navigate the platform more smoothly and prevent further syncing issues. Please don’t hesitate to reach out to our support team directly so we can assist you in resolving these challenges promptly. Your feedback is invaluable in helping us improve our service. Kind regards, HotelRunner Team
- oktayuzun81
SHAME !
I have paid the fee for 5 collaborators however it is limited with 5 room types not collaborators ! It is also not possible to arrange currency with the one ı want ! there are lots of missing datas to setup a hotel !
Stored reply
Dear oktayuzun81, Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding your subscription and the setup process. May I kindly ask you to reach out to the Wix support team to discuss the details of your active subscription? https://support.wix.com/en/ Regarding currency settings and missing data, our team is happy to assist you directly to ensure your hotel setup is completed smoothly. Could you please contact our support team or provide your account details so we can review and resolve this for you as soon as possible? wix@hotelrunner.com We truly appreciate your patience and understanding, and we’ll do our best to make sure everything works as expected. Kind regards, HotelRunner Team
- doguetsephora7Unpublished
une catastrophe
L'ancienne version était beaucoup mieux celle-ci est imbuvable et ne fonctionne pas, et wix ne fournit aucun support personne n'est joignable!
Stored reply
Dear Doguetsephora7, We’re sorry to hear about the difficulties you’ve experienced with the new version. While we understand that change can be challenging, the latest version also brings several improvements and features designed to enhance your experience. Our support team is always here to help, and we encourage you to reach out at https://support.wix.com/en/ so we can assist you promptly with any issues. Your feedback is important and helps us continue improving the platform. Kind regards, HotelRunner Team
- atro77
Horrific interfaces
very hard to use due to poor interfaces and it does not give you the option to use and manage it via the Wix application. Try updating the availability to your property on the desktop version on your phone (which is the only option on the go) it’s just frustrating. Can’t believe I pay money for this.
Stored reply
Dear Atro77, We’re very sorry to hear about the difficulties you’ve experienced using our platform, and we understand how frustrating it must be to manage your property on the go. While some features are currently available only via the desktop version, we truly appreciate your feedback and will share it with our product team as we work to improve the mobile experience. In the meantime, our support team is available to assist you with managing availability and settings efficiently. Please don’t hesitate to reach out at https://support.wix.com/en/ Kind regards, HotelRunner Team
- furkanbeserekUnpublished
Kanal bağlantısında sürekli hata veriyor.
Sürekli hatalar var kötü bir sistemleri var , destek ekibi 1 haftada bile dönüş yapmıyor
Stored reply
Dear Furkan We sincerely apologize for the difficulties you’ve encountered and for any delays in support. We’d like to resolve these issues promptly. Please get in touch with our support team at https://support.wix.com/en/ so we can assist you directly. Thank you for your feedback. It helps us improve. Kind regards, HotelRunner Team
- aliag19Unpublished
Pas du tout adaptée à autre chose que des chaînes hotelieres
Stored reply
Dear aliag19, We’re sorry to hear that our platform didn’t fully meet your expectations. While it’s true that many hotel chains use our system, we also offer features designed for independent properties of various sizes. We’d be happy to review your setup and suggest options that may better fit your needs. Please feel free to reach out to us at https://support.wix.com/en/ Kind regards, HotelRunner Team
- karahartig1
I have issues every day with Wix Studio and HotelRunner
My aparthotel is in Portugal. I have a completely translated version of my site in Portuguese. But no one can book a hotel room in the Portuguese version. This is costing me money, and HotelRunner has not resolved this issue for the past few months. And that's just the latest in a very long list of issues that I've had to deal with from the start. I am going to have to swtich hosting providers. I have had the worst experience building my site on Wix Studio. Run from this platform.
Stored reply
Dear Karahartig1, We’re truly sorry to hear about the difficulties you’ve experienced with your website and booking functionality. We completely understand how important it is for your business to have a fully operational site in all languages. You may use the following URL to reach Wix support team. https://support.wix.com/en/article/wix-hotels-by-hotelrunner-managing-your-site-languages Kind regards, HotelRunner Team
- HarzhypeUnpublished
not so
what kind of app is this you cannot even free decide to install the business on it
Stored reply
Hi there, To better understand the issue you're experiencing and assist you further, please reach out to us at wix@hotelrunner.com. Our team will be happy to help. Regards, Wix Hotels by HotelRunner
- hoteljazmin
Extraño la versión anterior
La nueva versión es pésima, repite muchas configuraciones que ya hiciste anteriormente al cargar una habitación, pero si no las vuelves a configurar tienes problemas de carga en el sitio web. Podrían ahorrarse muchos pasos si revisarán que configuraciones se repiten. Luego tienes muchas pestañas para cargar habitación, fechas, disponibilidad, precios, tarifas, etc.. Antes todo lo hacías desde que cargabas la habitación. Otro problema es que todas las configuraciones que haces, de un momento a otro regresan a su versión original y todo el trabajo lo tienes que volver a realizar. Las personas de atención al cliente no conocen a fondo la app y no te pueden solucionar y te envían con soporte para ayudarte. Si cambias el precio de la habitación, no se refleja en el sitio web, tienes que eliminar la habitación y volver a crearla para que funcione, porque es más fácil hacer eso a que soporte te ayude y te resuelva. En fin por querer tener una App más sofisticada, hicieron un mal movimiento.
Stored reply
Hola, Gracias por compartir tu opinión. Te hemos enviado un correo electrónico con nuestros documentos de incorporación para guiarte a lo largo del proceso. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros en wix@hotelrunner.com. Nuestro equipo estará encantado de ayudarte. Saludos, Wix Hotels by HotelRunner
- jamesbrooksdesign
Oh Dear. This app is absolutely terrible...
Tasked with updating a website for a client, we decided to upgrade the site to Wix Studio in order to future-proof it. I designed a new website from scratch but when we came to launch it, despite my client spending a lot of money to upgrade the site to Studio (too much in my view), the Hotel App is not working properly. I cannot add any more rooms, despite the Premium Plan allowing for unlimited room types. There is absolutely no customer care at all and the app is very, very clunky. Customer service agents are very good at being 'oh-so-understanding' but none of them can actually resolve anything. I keep having to redesign any hotel app elements on the site (calendar / search) and they keep reverting back to default or disappear from the live site. If you are considering the Wix Hotels app, think carefully - your business is dependent on making the correct choice (this isn't it).
Stored reply
Hi there, We’re sorry to hear about your experience. Please reach out to us using the support button on your dashboard regarding the issues you mentioned, and we’ll look into them right away. Best regards, Wix Hotels by HotelRunner
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Pricing & Plans
Detailed plan information is not available for this App.