Wix Hotels
By HotelRunner
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 8
Overview
About this App
Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.
What the listing highlights
- Maximize revenue by connecting to leading online booking channels
- Get direct reservations and payments from your website
- Manage your rates and availability with user-friendly calendars in a single platform
- Run your business smoothly with real-time inventory updates
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −3 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 3 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 348
- Median first reply
- 12.6 days
- P75 first reply
- 22.5 days
Stored publication state
Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 317 81.91%
- Unpublished
- 70 18.09%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 8 2.07%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 49
- Peak Review month
- Apr 2023 · 14
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Aug 2022 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 8 | 3 | 1 | 0 | 2 | 2 | 0 | 0 | 0 | 1 | 1 |
| Oct 2022 | 6 | 1 | 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Nov 2022 | 5 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 8 | 2 | 0 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 13 | 3 | 1 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 14 | 4 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 12 | 3 | 0 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 1 | 0 |
| Jul 2023 | 8 | 1 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 8 | 1 | 2 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 4 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 7 | 1 | 1 | 0 | 1 | 4 | 0 | 0 | 0 | 1 | 0 |
| Jan 2024 | 13 | 2 | 0 | 1 | 1 | 9 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 11 | 2 | 0 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 10 | 4 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 1 |
| Apr 2024 | 13 | 3 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 1 | 0 |
| May 2024 | 7 | 1 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 8 | 1 | 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 10 |
| Jul 2024 | 4 | 0 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 9 | 1 | 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 1 |
| Sep 2024 | 7 | 2 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 10 | 1 | 1 | 2 | 2 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2024 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 0 |
| Dec 2024 | 10 | 2 | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 3 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 12 | 4 | 1 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 7 | 1 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 12 | 2 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 8 | 1 | 0 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 44 |
| Jul 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Aug 2025 | 5 | 1 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 7 | 5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 3 |
| Oct 2025 | 9 | 3 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 7 |
| Jan 2026 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 8 | 1 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 8 | 0 | 1 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 6 | 1 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- mssplatform
Great name, poor interface
I added this to my site because it seamed that "Wix Hotels" would have the same UX capabilities as every "Wix" app. Not it. I guess you can use but when will the design setting reflect on the published site?
- baltapucehotel
Needs updates and customization options
Good that it works, with flaws (for example, no multilanguage option, one language is placed on all versions), but still works. But from the client-side booking menu is outdated and difficult to use, which leads almost to zero conversion. Need either option to use different information styles (not only starting from the calendar, but showing room types, as currently on almost all hotel aggegators), or possibility to edit and change much more details, than just several (not all) text labels.
Stored reply
Dear baltapucehotel, Thank you for your valuable feedback. We sincerely appreciate your input. The system includes multilingual support and is designed to provide a seamless experience for all users. In addition to the calendar view, the Reservations module offers a list view that allows you to display all available rooms in a clear and organized format. If you would like assistance with this feature or have any additional questions, please feel free to contact our support team through the Wix Help Center. Our support specialists will be happy to assist you further Kind regards, Wix Hotels by HotelRunner
- laylatudesign
Several things dont work on this app.
Honestly, my experience with the Hotel Runner has been pretty frustrating. The functionality and support is just lacking and doesnt have proper support. there is only one person as a support in this department. Several essential features are not available to make the check out flow better for the customers and this hugely affect our sales. Integration isn’t always as seamless. Overall, it has potential, but doesnt seem like it was thought out enough.
Stored reply
Dear laylatudesign, Thank you for taking the time to support our continued growth. We truly appreciate your contribution. Both the HotelRunner and Wix support teams assist a large community of over 8,000 users, and we are committed to providing timely and effective support to each of them. We would be glad to review the issue you experienced while completing your guests’ reservations in more detail and assist you accordingly. You can reach us at any time via wix@hotelrunner.com or by visiting our support page at https://support.wix.com/en/. We look forward to assisting you further and continuing to meet your expectations. Kind regards, Wix Hotels by HotelRunner
- Maslamarchette
Désespérée
Je viens de migrer de wix editor à wix studio. Ma hantise était l’apli wix hotel de hotel Runner. J’ai ajouté l’application qui ne se configure pas jusqu’au bout. À ce jour, les clients ne peuvent plus réserver en ligne. J’ai envoyé des mails à hotelrunner et sur wix l’aide n’a rien donné. Vous payez un forfait avec une assistance prioritaire mais personne ne semble s’intéresser au problème, de taille pour un hébergeur. En espérant avoir une solution. Bien cordialement Sandrine Mas la Marchette
Stored reply
Dear Maslamarchette, Thank you for your message. We understand that the transition process may be causing some confusion, and we’re sorry for any inconvenience this may have created. For assistance during this phase, we recommend reaching out to the Wix Support Team via https://www.wix.com/contact, as they are best positioned to guide you through the transition. Regarding your other request, we have assigned a French-speaking team member who will be happy to assist you. Please feel free to contact us at wix@hotelrunner.com, and we will prioritize your request to ensure you receive the support you need. Thank you for your patience and understanding. Kind regards, Wix Hotels by HotelRunner
- lenakos2000925
予約フォームをもっと詳しく設定したい
お客様に記入していただきたい事など詳細な設定ができない。チェックボックスやラジオボタン、記入欄など増やしたい。 プレースホルダーの内容変更やエクストラ（オプション）のタイトル変更なども実装してほしい。
Stored reply
Dear lenakos2000925, Thank you for reaching out to us. Please note that some sections related to your request are fixed and cannot be edited or modified. However, we would be happy to assist you with the “Extras” section and explore possible solutions together. Kindly contact us at wix@hotelrunner.com so our team can review your request in more detail and provide the necessary support. We appreciate your understanding and look forward to assisting you. Kind regards, Wix Hotels by HotelRunner
- cecilege
usine à gaz !!!!!
liste des problèmes rencontrés : on ne voit pas les chambres hors périodes de réservations on ne voit pas les dates pour réserver on ne peut pas traduire tous les champs proposés et j'en passe
Stored reply
Dear cecilege, We sincerely appreciate you taking the time to contribute to the development of the system. To ensure that your room types are displayed even on unavailable dates, you may use the Room Recommendation option located under the Book Engine > Customization section. Please note that the dates on which reservations have been made are displayed across all relevant fields. If you would like us to share the related section with you, please feel free to contact us at wix@hotelrunner.com, and we will be happy to forward it accordingly. Additionally, all content within the email -except for the fixed fields- can be modified through the translation settings. Should you require any further assistance, please do not hesitate to reach out to us at the email address provided above. We will be pleased to assist you promptly. Kind regards, Wix Hotels by HotelRunner
- greenkatmarketing
Nothing but issues
I'm currently reinstalling and starting over to see if I can get this app to work. Spent more time with tech support over this app in the past couple of weeks than I have in the last 2 years with anything else. When the Wix Partners asked for a better hotel app, this is NOT what we meant. Highly disappointed.
Stored reply
Dear greenkatmarketing, Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us continuously improve our system. Based on the information you provided, the issue you are experiencing may be related to a blockage. To assist you further, we kindly ask that you send a detailed report to wix@hotelrunner.com. Our support team will review your case promptly and work toward a resolution as quickly as possible. Kind regards, Wix Hotels by HotelRunner
- thrutruenorth
Assigning Roles Doesn't work properly & Limited customization
• I am encountering several issues after assigning user roles, specifically for front desk staff. The hotel tab fails to load, resulting in a blank screen. • Customization is highly limited: I cannot easily view reservation notes to the calendar quick view which was on the reservations tab, and there are no customization options for group bookings. • Crucially, the user who created a reservation is not recorded in the system logs. I need this information logged for complete transparency and accountability.
Stored reply
Dear thrutruenorth, We are sorry to hear about your negative experience. The features you mentioned are primarily available in systems that provide full PMS functionality. Unfortunately, we are currently unable to support these requests within our platform. Thank you for your understanding. Kind Regards, The HotelRunner Team
- roobentzjoseph6Unpublished
How do i place search bar Function in home page ?
How do i place search bar Function in home page !?
Stored reply
Hi there, For all your questions, you can reach us via the support button on the dashboard or contact us via: support@wix.com. Regards, Wix Hotels by HotelRunner
- thomfwalker94
Channel manager is buggy
Whenever we add another travel agent such as Airbnb and booking.com the two conflict and knock the other out of connections. I've had reservations to from reserved to open and sent back to the agent. It's a huge problem. Another issue is notifications via email and text. It was a problem getting the email and domain to work though Wix/Hotel runner. I had multiple reservations made after hours and the cabins/rooms weren't prepped for customers.
Stored reply
Hi there, We are sorry for your negative experience. During the initial channel integration, the system updates the calendar without checking existing data on the channel side. That’s why it’s important to ensure your calendar is up to date before connecting. If you need any help, feel free to reach out via wix@hotelrunner.com Regards Wix Hotels by HotelRunner
- dastyk5
Not for me
Stored reply
Hi there, We’re sorry to hear about your experience. Our team is always here to help—we offer sessions to assist you. You can contact us via wix@hotelrunner.com Regards, Wix Hotels by HotelRunner
- kkchef21
Not very great
The app is not very great for functionality, trying to set up a house rental, Apartment or any form of Airbnb booking options, it shows it is at the room, not at the whole property. Try to talk
Stored reply
Hi there, We’re sorry to hear about your experience. Our team is always here to help—we offer onboarding sessions to assist you. You can contact us via wix@hotelrunner.com Regards, Wix Hotels by HotelRunner
- kerlinmetsalu
Needs work
Different pages in the app (such as the Extras and Form pages) need options to customize the design and add translations. When I change the colors, the app automatically resets them. The coupon or pricing system currently doesn't allow setting up automatic discounts for long stays. There's no option to hide certain default text, such as “max 4 adults in family room.” However, this wording can be misleading if the room price is fixed and not dependent on the number of adults or children.
Stored reply
Hi there, Thank you for your feedback! You can edit extras and forms in the Languages section. The color issue can be reported through the support button on the dashboard. Rate plans allow automatic discounts, while coupons apply fixed ones. Most Booking Engine content is editable. We appreciate your input! Regards, Wix Hotels by HotelRunner
- zehrarikal
KULLANIMI ZOR AÇIKLAMALAR KOLAY ULAŞILIR DEĞİL .
Stored reply
Merhaba, Yaşadığınız olumsuz deneyim için üzgünüz. Wix Hotels tüm ihtiyaçlarınıza yanıt verecek şekilde tasarlanmış kapsamlı bir uygulama. Uygulamadan en yüksek verimi almanıza yardımcı olmak için hazırladığımız kurulum akışını inceleyebilirsiniz. İhtiyaç duyduğunuz anda destek için bizlere wix@hotelrunner.com adresinden ulaşabilirsiniz. Sizlere yardımcı olmaktan memnun oluruz. Saygılarımızla, Wix Hotels by HotelRunner
- pinheiramar
Custom
Gostaria de poder personalizar melhor os textos dos campos e botões...
Stored reply
Olá, Pode personalizar o conteúdo do seu motor de reservas diretamente a partir do seu painel de controlo Wix. Basta aceder a Configuração da propriedade > Idiomas > Definições da propriedade > Motor de reservas. Informe-nos se precisar de mais assistência! Com os melhores cumprimentos, Wix Hotels by HotelRunner
- sarahgaleone1981
it is no more than ok
I have been using wix hotels for 4 years now but it is extremely rudimental. You cannot add a form for credit card details at the moment of reservation, and it would be useful as not everyone wants to get paid straight away (we are not a store, you should know it) but wants to have credit card details in case of cancellations after the grace period or no shows. This are just the basic operations for a hospitality business! I would axpect that a company called HotelRunner should know it. But apparently they do not. They told me to add a form to send to my clients linked to the reservations. yeah! good luck with that! almost NOBODY reads the booking confirmations, rendering the adding of a form for credit card details absolutely unuseful. About the payments accepted by the app: just stripe and paypal that are possibly the most expensive on the market. while with wix, if you have a store you can use sum up, google pay and so on. terrible really.
Stored reply
Hi there, We are sorry to hear about your negative experience. To assist you, we offer onboarding sessions, and our product is flexible enough to accommodate almost any property. You can contact us via the support button for payment and confirmation issues. Meanwhile, we are working on the issues you have raised. Regards, Wix Hotels by HotelRunner
- destinationtrek
how are you liking this app
wix hotel dont have anything for hotel management. no location nothing. felt like i wasted money
Stored reply
Hi there, We’re sorry to hear about your experience. Our app focuses on helping properties manage bookings and integrate with various sales channels. For detailed documentation on panel setup and channel integration, email us at wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner
- anthonyallioo
Disappointed
I was excited for this hotels to be added to studio and it's underwhelming. I though that we would be able to create property pages, and create a experience similar to AirBNB and hotel sites. The search bar often disappears and is slow to load. Hope to see improvements in the future.
Stored reply
Hello, Thank you for your feedback! We’re always working to improve our product based on user suggestions. Our platform is designed to be highly customizable, and we offer onboarding sessions to support you in setting up your property pages. For detailed documentation on setup and integration, please don’t hesitate to reach out to us at wix@hotelrunner.com. Best regards, Wix Hotels by HotelRunner
- sarahjedlaoui
keeps crashing and loading
I can't set up the rooms. The app keeps loading and crashing
Stored reply
Hi there, We’re sorry for the inconvenience. Please try restarting the app and ensure you have the latest version. If the issue persists, contact us at wix@hotelrunner.com, and we’ll assist you directly. Regards, Wix Hotels by HotelRunner
- kennetthouse
I want to love it but need more support
So I took the leap today despite the reviews to switch from the original Wix Hotel to the new one. Here are my issues so far 1. The app is saying my setup is incomplete. The last of it looks like translations which I don't need and no matter what I do for the email templates it remains at 55% percent complete. This is Frustrating. 2. I connected Airbnb but it looks like the rooms are not mapped correctly. I have 4 rooms and they are all liking to one room only. 3. I cannot for the life of me figure out where to get actual support outside of the ChatBot. It keeps telling me I need additional support and to contact Wix support but then it bounces me right back to the chat bot. I am really hoping I can get this resolved so I can go live on my site and increase the star rating on this review!
Stored reply
Hi there, We’re sorry to hear about your negative experience. To quickly resolve the incomplete setup and calendar issues, please use the contact button in the app. For any issues related to email templates and Airbnb, feel free to reach out to us at wix@hotelrunner.com. We’ll resolve them right away! Best, Wix Hotels by HotelRunner
- calinmihalache94
Not really
I would like to see the possibility to add multiple properties
Stored reply
Hi there, Thank you for your valuable feedback. Currently, we are working on this improvement and we appreciate your feedback. Regards, Wix Hotels by HotelRunner
- mattszombati
Developers need to fix a few issues........
Its not terrible but its not good! Biggest issue is syncing to other booking systems - you cant! it is an absolute punish and why you can do it in the old version and not the new version is beyond me - WIX support says to contact developers and there is no timeframe for this feature - Soooooo developers .... if you are reading this... please fix this or add this as you will be loosing a lot of valuable clients. It is rather simple to use but in saying that the lack of information sent though to you when a booking is made is an issue! you have to log into the app and retrieve all the guests info and this needs to be fixed and added to the confirmation email sent out. Please Please PLEASE fix these issues otherwise we will be forced to look at other options .
Stored reply
Hi there, We are sorry to hear that you had a negative experience. Booking details from channels are managed by the channel itself. The booking details from your website are customizable within our panel. Regarding your integration issue, our channel connection panel supports over 100 agencies. For agencies not listed, we can only share calendars via iCal connection. We have contacted you regarding this issues, for any other questions please do not hesitate to contact us. Regards Wix Hotels by HotelRunner
- pavelhaimovich
The system lacks proper status updates and has some glitches.
The cancel option appears to have been removed without explanation. Updating the status to "no show" or other statuses is not possible. The system is slow and prone to glitches. The form for adding information is not user-friendly, particularly the requirement to adjust the number of rooms, which may not be relevant for all users. Perhaps adding more features for renting different rooms separately would be beneficial. The payment process has crashed. The payment hasn't gone through, but the reservation was made; in the past month alone, I've opened more support tickets than in my 10-year history with Wix, which is quite disappointing.
Stored reply
Hi there, We're sorry for your negative experience. We're addressing your feedback and improving our Beta product. The payment section is being worked on. Our goal is to enhance your satisfaction and usage experience. Regards Wix Hotels by HotelRunner
- fincahorca
In the beginning, can't run a serious business over this module.
We are looking for a booking engine that can be easily integrated into Wix. The HotelRunner solution is a good start. Unfortunately, we were never able to fully set up or test the engine. Quite quickly a premium offer becomes necessary before you can make some bookings yourself. The application is currently in beta development. I will be all the more pleased if the application works better after beta development.
Stored reply
Hi there, We provide complimentary onboarding sessions to assist you with setting up your panel and ensuring it's tailored to your property's needs. Our product is highly flexible and can be customized for almost any property type, and we recommend taking advantage of our free onboarding session to learn how to use the panel effectively. For calendar operations you can contact via the support button on the app. Regards Wix Hotels by HotelRunner
- palazzinatrevigian
problem with some point
1. main critical problem: if i set apartment and i want to rent my full apartment i dont want to see any selection for ROOMS like an hotel (my client are confused by ROOMS.. ). i think you need to implement a solution which give the final user the opportunity to sell the apartment and not single rooms. So customers select the dates and the apartment they want to rent. NO ROOMS! 2. i dont see on google search the small image on left side. how can i set it? i place the image on my activity but i dont see it on google. 3. need more support by WIX no one will help.
Stored reply
Hi there, You have full control to customize your content on the Booking Engine according to your preferences. For instance, you can modify all instances of 'Room' to 'Apartment' in the language translations section. Please note that our Google integration is currently not available for the app users, which may lead to display issues due to the lack of integration. Regards Wix Hotels by HotelRunner
- hello485016
My customers complain about this app. Please hurry up and fix it.
Difficult to use, not customizable enough, has glitches, unnecessary steps for customers, tells customers there is no room available but doesn't tell them why that message comes up. For example if one night of a multiple night booking has no availability, the system just says no availability but doesn't tell the customer this - just says NO. It displays incorrect information about the room despite me confirming that I entered it correctly on the back end. It also removes zeros from the end of a series of numbers, i.e prices and sizes. Makes it look like our rooms are the size of a porta potty. Numerous tickets have gone in to hotelrunner, still waiting on resolutions. I reached out to hotelrunner about sinking Airbnb as the site says to, no reply. If the host creates a booking and adds an extra the system does not calculate and add the necessary tax. You can connect to Quickbooks and some of it works but there is no way to associate which payment in your bank associates to which guest.
Stored reply
Hi there, We are sorry for your negative experience. We provide personalized onboarding sessions to help you set up your panel professionally and customize our product to suit your property's unique needs. Our platform is flexible and adaptable, ensuring it can be tailored to almost any property type. If you have calendar-related inquiries, feel free to reach out through the support button on the app. We strive to address submitted tickets immediately; however, for more complex issues, resolution times may vary. You can contact us via wix@hotelrunner.com for other issues and onboarding sessions. Regards Wix Hotels by HotelRunner
- genasplacesierrain
The booking module works great but the channel manager is absolutely atrocious
If you just want to use this to add bookings to your site, this system is very useful and not difficult to set up. However, if you're like most hotels/vacay rentals, you will also be on online travel agencies like Airbnb, VRBO etc... In order to sync your calendars you have to have a channel manager that will automatically add and remove bookings to all of your calendars so you don't have to manually change each one. HotelRunner does a LOUSY, TERRIBLE, EXTREMELY POOR job of syncing calendars even with the easiest OTA to sync (Airbnb). Customer support is also terrible. First you have to contact WIX support who have no answers and refer you to HotelRunner tech support. That eats up a day of time. Then HotelRunner responds with the same canned information available on their poor technical support website, which takes another day. And this inefficient cycle goes on and on, meanwhile your site is dying since it doesn't work correctly and you get the kiss of death with double bookings.
Stored reply
Hi there, Checking on our records our team contacted you on the same day regarding the issues you mentioned. If you need further assistance please don't hesitate to contact us. Regards, Wix Hotels by HotelRunner
- xoanmsantos
Hotel with 40 units, after 3 years we are looking for something else.
Can't move a guest to a different room, can't add a day to an existing reservation, can't book more than 1 room per transaction, can't force customers to agree to a cancellation policy, all customers get the same confirmation email and you can't add anything unique to it, like parking instruction or a lockbox code (all units get the same confirmation email). The search functionality is terrible! Using the calendar to check availability will result in a list of rooms with only 1 button for the customer to press (book now) when the customer clicks on the search result for more info, it will then block that unit for 15 mins to protect against double bookings, most customers are clicking the link to get more info and then can't find the room again to book it.
Stored reply
Hi there, We're sorry about the trouble you faced. Here's some clarification: You can change dates for reservations unless they're in the past. Guests can book multiple rooms together, except for manually added reservations. In Property Setup > Property Settings > Reservation settings, you can require guests to accept terms and add a cancellation policy. Currently, we don't have an option for the same email. When you search for a room, the price is shown, and the room isn't reserved until you confirm. Regards, Wix Hotels by HotelRunner
- tenetra
3 weeks work to the trash
I'm working since 3 weeks with Wix Hotel app. Could be this app very good but.... terrible. - Unusable calendar sync with booking.com chanell manager - scrolling errors on the live page How can you do such a bad work? I pay money for this in every month.
Stored reply
Hi there, We are sorry to hear you had a negative experience. Unfortunately linking multiple Hotel IDs from one channel is not possible. Regarding other issues, our records show they are being solved. If there is anything else we can do to assist you do not hesitate to contact via: wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner
- kusrich
Lacks so many features
It has to be able to support multiple properties with their exact location. There has to be property category where we can add our properties like Hostel, hotels, Villas, apartments etc on one site. And it has to get a feature it can suggest a property for clients based on their exact location. I want to use it to run my hostel in different cities but it lacks the features I want. And also it has to get an element we can add on the mobile like dine by wix app, spaces by wix so customers who use the mobile app can book on the app, It is a feature am really looking forward to so all my clients using the app can book right on the app.
Stored reply
Hi there, We are sorry to hear you had a negative experience. The system is designed for accounts with one property. If there is anything we can help you to assist. Please contact us via: wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner Team
- cathylipe
Very Basic
Just called them to get help as my wix hotels app is not updating availability on mobile phones. It shows as available, when its already been booked. It's a backend technical issue, but wix has decided its not an issue because not enough people have reported it. So basically, I'm out of luck and will just have to deal with upset guests. Another concern that I have is that they do not even request addresses for people who book. All I have is a phone number and email address. I don't know of a single hotel out there that does not request a physical home address for people. I agree with previous reviews about not having enough flexibility to have different options for different rooms. If you only have one room, this app will be function very basically for you. I you have more than one, I would look elsewhere. I will say that Wix is always quick to give me a call back when requested, its just their clunky technology that is the problem.
Stored reply
Hi there, Thank you for reaching out. After reviewing our records, we couldn't locate any information regarding your request for a mobile phone update. Can you contact us via: wix@hotelrunner.com? Regarding the other issue you have raised: You can make the address a mandatory requirement by accessing Property Setup > Reservation Settings > Guest Details. Simply choose "Request Billing Information" to ensure the address is mandatory. Regards, Wix Hotels by HotelRunner Team
- hawaiihomepro
inability to assign the minimum rental period for each unit
tried this app, it is not as flexible in assigning different options for each unit or set up different minimum rental period for each unit. Some units can do daily some needs to do monthly, and yet we only have one option for all units. Is it too difficult to let each property has its own minimum rental days? let's add that option in
- simonabrahamworks
Need for Boat Rental
I need to be able to charge by the hour, also need to upload all the "Room types" or boats in a csv
Stored reply
Hi there, Due to our app being designed for conventional accommodations, we can not offer an hourly rental option. Regards, Wix Hotels by HotelRunner Team
- ilesoasisairbnb
Need Help
I have spent days trying to install the Wix Hotel app to my website, for my Airbnb. I have worked through a lot of obstacles. I am now trying to finish my property settings. I am 99% complete. I cannot get the one section to save and complete. I am terribly frustrated. Is there another app for Airbnb bookings on Wix?
Stored reply
Hi there, We are sorry to hear that you had a negative experience with the setup. Checking our records, we contacted your account about this matter a month ago. We are contacting you again via email. Can you check your inbox, please? Regards, Wix Hotels by HotelRunner Team
- elmandcasaelm
Does not represent Wix well.
For a mostly user-friendly platform, this app is really poor. Last year when I first installed booking on my site, it was easier for me and very clear for clients. I've since rebranded my company, added booking back to my updated site and all I can say is what a mess. Long gone are the simpler, easy to use features that Wix is known for. This app is complicated, has so many glitches and not clear to my potential clients. We often have to manually enter bookings because clients aren't able to figure out the layout/design features on the app's booking page. Results: potential loss of sales. I spoke with tech and they told us that's the only option. Ugh! I hope Wix will improve on this. We use it out of necessity, but it's far from good.
Stored reply
Hi there, We are sorry to hear that you had a negative experience with the app. We would like to offer a session for you to simplify the setup process also you can take a look at the videos below. You can contact wix@hotelrunner.com for proceedings. How to set up your property: https://youtu.be/n0G5JBtiHtQ?feature=shared How to manage your property: https://youtu.be/7shrl2TEHRg?feature=shared Regards, Wix Hotels by HotelRunner Team
- info1088939
Too many bugs and issues, shouldn't be available to anyone yet.
Spent many hours working on setting up the app on my site to no avail. Can't complete the property setup section because of an empty input box that can't be updated in the Translate Content area. The channel manager doesn't work at all. Went through the process for connecting Booking.com and Airbnb (along with multiple others, which I found out later there is no proper channel manager connection that can be made to most others) and updating through the Wix Hotels app doesn't update anything through the channels so essentially my properties weren't available while trying to sort through the channel manager. Just going through a page inspection, you will find 50+ errors in the logs which shows you it's just not even close to ready for release which is disheartening. I gave up on the app and deactivated the Wix Hotel connections. I am looking to implement the older version of Wix Hotels in hopes that will play a little nicer. I wouldn't recommend opting into the beta version at this time.
Stored reply
Hi there, Thank you for providing details about your experience. We are currently looking into the issue of the empty input box in the Translate Content area. Concerning the challenges related to the channel manager and failed logs, it's possible that incorrect mapping is causing issues with calendar updates to channels. To better assist you and ensure a smoother setup, we'd like to schedule a meeting to guide you through the basic setup and address any problems with the channels' connections. Please share your account name, and you can contact us at wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner Team
- czaplickited98
There are still some bugs in this app.
It would be nice to be able to edit or customize the booking site to fit your particular business. It's not a very intuitive booking site for the end user.
Stored reply
Hi there, You can customize the booking site for your specific business through the Wix By HotelRunner app or directly in the website editor. If you're unsure how to proceed with these changes, feel free to reach out to us via wix@hotelrunner.com for further guidance. We're here to assist you in optimizing your booking site. Regards, Wix Hotels by HotelRunner Team
- vtwh09
worst working !!!
cannot use the channel manager , and how to remove the property info? I want redo the hotel information , cannot create a new one!!!
Stored reply
Hi there, We are sorry for your negative experience. In order to provide you with the best possible assistance, we would like to offer you a personalized onboarding session. You can contact us: at wix@hotelrunner.com so that we can quickly resolve your issue. Regards, Wix Hotels by HotelRunner Team
- hattershideout
Channel Manager sync issues, deleted Airbnb Calendar
This app has been trouble from the start. No category for booking entire Lodge for single group bookings. Inventory calendar crashes. Channel Manager blocked calendar for an entire month on Airbnb incorrectly, then deleted all Airbnb bookings on the calendar. Setting base price + price per person per night for a group booking is confusing. No ability to add a cleaning fee. Many changes need to be made during Beta mode for WIX customers to bother with it.
Stored reply
Hi there, We are sorry for your experience. The Channel Manager helps you control everything from one place. It works with Wix Hotels as the main system. When you connect it, bookings on the platform stay, but your Wix Hotel prices replace the Airbnb calendar prices. Also, you can define the cleaning fees as mandatory or an extra. We can organize an onboarding session to guide you through all these processes contact us via: wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner Team
- expeditionsutra
Button Color, Promo Color do not work
Stored reply
Hi there, Thank you for your feedback, we are taking it into consideration. Meanwhile, you can contact us via wix@hotelrunner.com for further comments and questions. Regards, Wix Hotels by HotelRunner Team
- etienneregaudie
Inadaptée aux maisons d'hôtes
Impossible de réserver plusieurs chambres en même temps. Si un client veut louer 2 chambres, il est obligé de faire 2 réservations. Très dissuasif... Impossible de faire une remise sur une chambre et pas une autre. La remise n'est possible que sur la totalité de la facture. Impossible de vendre une formule (chambre + dégustation ou visite), car si un client veut une formule, son achat ne réserve pas la chambre. Bref, cette application ne répond pas à nos besoin.
Stored reply
Bonjour, Le module de réservation permet aux clients de réserver plusieurs chambres à la fois pour leur séjour. Lors de la saisie manuelle des réservations, chaque chambre doit être ajoutée en tant que réservation distincte. Cela permet aux clients d'ajuster le prix de certaines chambres de manière indépendante sans affecter les prix des autres chambres de la réservation. Le système de réservation permet également aux clients d'ajouter des équipements ou des services supplémentaires pour personnaliser leur séjour ou de créer de nouveaux plans tarifaires en fonction des équipements et des services. Regards, Wix Hotels by HotelRunner Team
- bosworth532
I used to
The previous version linked to my members so i could see their bookings and often they booked, the new version will not link to the members pages
Stored reply
Hi there, Thank you for your feedback. We appreciate your understanding that we cannot get your old guest details into the new system. We are working on a way to make this possible in the future. In the meantime, we have added a new feature that allows you to save your guests to our system. This means that whenever your guests reserve a room, you can create a profile for them, and their details will be saved for future use. If you have any further questions, please do not hesitate to contact us via wix@hotelrunner.com Regards, Wix Hotels by HotelRunner Team
- beatbytebitUnpublished
Better design options and multi language feature
The app works fine but it's limited to one simple design option, and the multi language feature is not available, yo can translate the content but you can only display or use one language.
Stored reply
Hi there, Thanks for the feedback. You're right the beta version of the app is only in English. When the final version is released the app will be multi-language. Regards, Wix Hotels by HotelRunner Team
- gcampbellhome
Disappointing
This new version missed out on so many things that would make business easier when setting up properties (1) Settings: you can only set min/max nights for all your properties as a whole, you cannot differentiate even if you have 30 individual properties - this is not good for business as some properties are good for weekend bookings and others only for week bookings - it needs a process where you can differentiate individually (2) Although you are now able to pick type of property, the listing still appears as rooms regardless if its a villa or apartment (3) there are still limits on the number of photographs you can upload which is frustrating - it would be good to promote the property and the area. It would be good to see these changes in the next versioh
Stored reply
Hi there, Thank you for your feedback. We noticed your account still needs configuration to utilize our platform fully. Our team offers onboarding sessions to efficiently guide you through setup. Please email us at wix@hotelrunner.com to schedule an appointment. Onboarding allows us to: •Tailor minimum stay rules for each property. •Choose exact room types to list properly. •Clarify no photo limit - showcase your property and rooms completely. We aim to continuously improve based on feedback. Onboarding addresses your questions in depth and helps optimize your use of our platform. Please request an onboarding session. We are happy to help you fully set up your account. Thank you again for your partnership and feedback. With your input and our support, you will access all capabilities to manage your property. Regards, Wix Hotels by HotelRunner Team
- parksoninteriordesUnpublished
cannot change property type
I am trying to build a vacation home website, but it does not allow me to select the property type
Stored reply
Hi there, Here is the solution to your question: To change your property's definition, please follow "Property Setup>Property Settings>Property Info." At the right side of the panel, you will be able to select the description for your property that is more suitable to describe your property. Also, the name of the concepts on the website can be changed from Languages in order to adjust them to any property. Best regards, Wix Hotels by HotelRunner Team
- magia-foto
Zbyt dużo błędów :(
1. Nie można blokować dat w kalendarzu w krótkich krokach. Wymaga bardzo dużo manualnej i żmudnej pracy. 2. Brak aplikacji na telefon 3. Błędy w wyświetlaniu opisów (pomieszane pokoje) 4. Błędy w tłumaczeniu na onne języki 5. Brak możliwości edycji języka przycisków i tytułów w module "Book-a-room"
Stored reply
Witam, Dziękujemy za szczegółową opinię. Oto są odpowiedzi na przesłane uwagi: 1- Przejdź do „Inventory Calendar” (Kalendarz spisu), wybierz opcję „Availibility” (Dostępność) i wpisz „0”. To samo możesz zrobić w opcji „Bulk Updates” (Aktualizacje wsadowe). Obie opcje są dostępne w sekcji „Property Management” (Zarządzanie obiektem). 2- Jako że już pracujemy nad wersją beta, aplikacja mobilna nie jest jeszcze wydana. 3- Czy możesz sprawdzić język wybrany dla zawartości swojego konta? Ten błąd występuje zazwyczaj przy nieprawidłowych ustawieniach języka. 4, 5- Aby zapewnić stabilność sekcji tłumaczeń, zachowaj opcję języka angielskiego, nawet jeśli nie jest to Twoj język główny; jeśli zostanie ona usunięta, system nie będzie w stanie znaleźć żadnych odniesień źródłowych do tłumaczenia. W przypadku powstania jakichkolwiek problemów lub trudności, skontaktuj się z nami. Doceniamy Twoje szczegółowe uwagi. Z poważaniem, Zespół Wix Hotels by HotelRunner
- emanomarksyhUnpublished
not that much
its not multilangual and icant choose what to show on the page and what to hide I can't choose specific things
Stored reply
Hi there, You can find the multilingual option in the final version of Wix by HotelRunner. Regarding your other requests please get in touch with us at wix@hotelrunner.com. We can help you quickly. Best regards, Wix Hotels by HotelRunner Team
- casapalmera
compliqué
je préfère l'ancienne application
Stored reply
Bonjour, Pouvez-vous s’il vous plaît nous donner plus de détails sur ce problème afin d’améliorer l’expérience ? Nous avons une équipe d’accueil chargée de l’intégration des nouveaux utilisateurs. Veuillez s’il vous plaît nous contacter pour que nous puissions vous aider. Vous pouvez nous contacter à l’adresse wix@hotelrunner.com. En ce qui concerne les méthodes de paiement, vous pouvez contacter rapidement l’équipe d’assistance Wix en utilisant le bouton “?”. Meilleures salutations, L’équipe Wix Hotels by HotelRunner
- arick774
Only limited ical integration, complicated to configure, clumsy
no real-time synch with ical url but only manual ics export... limited compatibility with calendar integration not self-explaning slow to load clumsy design... what else ?
Stored reply
Hi there, We are sorry to hear that you had an unpleasant experience using the new app. It's a beta version, and we are working to improve it. We appreciate your feedback greatly, and it will help us shape the new product to your needs. Our iCal connection is a one-way connection, but real-time synchronization with iCal is not possible due to the used technology's limitations. As your master calendar needs to be the one you have on Wix Hotels, the system can only push the data but cannot pull the data from channels. Best regards, Wix Hotels by HotelRunner Team
- ilanr99
How do I design the mobile version?
All the components in the carrier adhere to each other How can I make a space between them?
Stored reply
Hello there, Thank you for your feedback. We carefully follow up on the comments to improve the product. The mobile app is not available for the beta version at the moment. Our developer team is working on it with your comments in consideration. Best regards, Wix Hotels by HotelRunner Team
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Pricing & Plans
Detailed plan information is not available for this App.