Wix Restaurants Orders
By Wix
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 5
Overview
About this App
Online Orders lets your restaurant take pickup, delivery and dine‑in orders straight from your Wix site, so customers can skip the calls and you can focus on the food. Set up menus that match how your kitchen works: add item options, modifiers and special requests. Control pickup and delivery settings, prep times and lead times, whether you need 20 minutes or several days’ notice. You can also offer dine‑in ordering with QR codes so guests can scan, order, pay and either pick up at the counter or get table service. Manage all incoming orders in one back office and keep customers updated with live order tracking. Online Orders is built on Wix eCommerce and connects with Wix tools like CRM, discounts, coupons, gift cards, automated marketing campaigns, analytics and 24/7 support so you can grow repeat orders and run your restaurant in one place.
What the listing highlights
- Take pickup, delivery and dine‑in orders on your Wix site, including QR code ordering for dine‑in
- Build flexible restaurant menus with item options, add‑ons and special requests
- Manage all incoming orders in one back office with live order tracking for customers
- Grow repeat orders with built‑in CRM, discounts, coupons, gift cards, automations and analytics
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 0 (percentage unavailable) vs previous 30 days0 Reviews in the selected 30 days and 0 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 122 preserved Reviews with at least one stored reply. Median and P75 use 88 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 88
- Median first reply
- 4.8 days
- P75 first reply
- 15.9 days
Stored publication state
Current stored state across 122 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 36 29.51%
- Unpublished
- 86 70.49%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.Analysis pending coverage
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 33
- Peak Review month
- Feb 2025 · 9
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Unpublished | ||||
|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | |||
| Oct 2023 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
| Dec 2023 | 2 | 1 | 0 | 0 | 1 | 0 | 0 |
| Jan 2024 | 7 | 2 | 0 | 2 | 2 | 1 | 0 |
| Feb 2024 | 7 | 2 | 0 | 1 | 1 | 3 | 0 |
| Mar 2024 | 8 | 0 | 0 | 0 | 2 | 6 | 0 |
| Apr 2024 | 2 | 0 | 0 | 1 | 0 | 1 | 0 |
| May 2024 | 4 | 1 | 0 | 2 | 0 | 1 | 0 |
| Jun 2024 | 3 | 0 | 0 | 0 | 0 | 3 | 0 |
| Jul 2024 | 5 | 2 | 0 | 0 | 1 | 2 | 0 |
| Aug 2024 | 3 | 0 | 0 | 1 | 1 | 1 | 1 |
| Sep 2024 | 4 | 0 | 1 | 1 | 0 | 2 | 0 |
| Oct 2024 | 5 | 0 | 0 | 1 | 1 | 3 | 12 |
| Nov 2024 | 7 | 1 | 0 | 0 | 0 | 6 | 1 |
| Dec 2024 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jan 2025 | 3 | 0 | 0 | 1 | 0 | 2 | 0 |
| Feb 2025 | 9 | 0 | 1 | 1 | 3 | 4 | 1 |
| Mar 2025 | 2 | 0 | 0 | 0 | 0 | 2 | 0 |
| Apr 2025 | 9 | 3 | 0 | 1 | 1 | 4 | 0 |
| May 2025 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 2 | 0 | 0 | 2 | 0 | 0 | 0 |
| Jul 2025 | 7 | 1 | 0 | 1 | 1 | 4 | 0 |
| Aug 2025 | 2 | 0 | 0 | 0 | 1 | 1 | 0 |
| Sep 2025 | 2 | 0 | 1 | 0 | 0 | 1 | 0 |
| Oct 2025 | 4 | 0 | 0 | 0 | 1 | 3 | 0 |
| Nov 2025 | 5 | 0 | 0 | 1 | 1 | 3 | 0 |
| Dec 2025 | 3 | 0 | 0 | 1 | 0 | 2 | 39 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 |
| Feb 2026 | 4 | 1 | 0 | 0 | 1 | 2 | 0 |
| Mar 2026 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 3 | 1 | 1 | 0 | 0 | 1 | 32 |
| May 2026 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jun 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Review-pattern Timeline data is pending complete coverage.
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- infobazilijonai
bad
Dont recomend
Stored reply
Hi infobazilijonai, We are sorry to hear about your experience. We want to make things right: I’ve followed up with you by email to understand what went wrong and see how we can help support your site. Best, Ilona
- bizfixsyracuse
Very limited features
Cannot add modifiers to variations (medium pizza toppings $2 while large toppings are $3) Does not have option for pizzas if someone wants custom toppings (half and half, or right, left, and whole options) The checkout cart looks confusing to customer if someone is ordering 2 of the same food item. Would like there to be price ranges on if there's multiple sizes of a menu item, so the main item shows ($23-$25) When a ticket prints out 2 of the same item with modifiers, it does not separate the two, it's not clear that they both have the same modifiers.
Stored reply
Hi bizfixsyracuse, Thank you for this detailed feedback. We are working to make our product better every day, and insights like yours regarding modifiers and checkout clarity are incredibly helpful. Regarding the pizza options, you can actually use Modifier Groups right now to set up 'half and half' or 'left/right' toppings. For the printing, our system currently separates items if the modifiers or variants are different; however, if the toppings are identical, they group together. Best, Ilona
- venusdigital600
⭐ 1 Star — Very Very Disappointing Experience
Honestly, this has been one of the most frustrating tools I’ve tried on Wix. The ordering widget looks nice at first, but once you actually use it, the limitations become obvious. Basic layout issues like menu overlap and poor responsiveness make the user experience feel unfinished. There’s very little real control over the design, and even simple fixes require workarounds instead of proper settings. For something meant to power online food orders, it feels restrictive, buggy, and not ready for serious businesses. Support and customization options are also extremely limited, which makes solving problems unnecessarily difficult. Definitely not what I expected from a professional ordering solution.
Stored reply
Hi venusdigital600, Ilona from Restaurants here. We are sorry about your experience. Our team is already working on the layout and responsiveness issues you mentioned. Moreover, we’ll soon be releasing AI assistant for Restaurants to significantly improve customization and design control. Stay tuned! Best, Ilona
- elevixmedia
No minimum require option
I can't put a specific minimum requirement for any item in my menu.
Stored reply
Hi elevixmedia, Thank you for the feedback. We’re sorry the current options don’t meet your needs, and we’re constantly working to improve the app based on suggestions. Best, Ilona
- thegelatolabatx
Impossible to customize
There is no way to have separated pages per each, just that horrible popup. Not good for SEO either. The images in the popup look really bad. If I want to promote a product I cannot have a single link for the product but the whole menu. And the list goes on and on. I am really frustrated that I upgraded just to find all this disappointment. I just really want my money back.
Stored reply
Hi thegelatolabatx, Elena from Wix is here. Thanks for your feedback, we understand how frustrating this can be. Currently, Wix Restaurants doesn’t support separate item pages, individual item links, or store-style layouts. Items are shown in a modal, which is optimized for restaurant ordering flows. Based on what you’re looking for, the Wix Stores app may be a better fit, as it supports dedicated product pages, direct links, and a catalog-style layout. We appreciate you taking the time to share this, it helps us shape future improvements. Best, Elena
- lanuci
Crap
You consider yourself top tier website creator and can't make a simple online ordering app .... I can design better UI than your team and I am a chef ....
Stored reply
Hi lanuci, I'm sorry to hear how frustrating this experience has been. This review contains details we’d like to look into more closely, I will follow up with you directly via email to continue the conversation and assist further. Thank you for taking the time to share your feedback. Best, Elena
- xspizzeUnpublished
doesn't work
Un scandale..Depuis la mise a jour je n ai que des buggs qui m’empêche de travailler , je pense à résilier mon abonnement pour trouver des gens plus sérieux que la hotline qui ont l ai complétement dépassé
- raiztreatsUnpublished
Not A Good App, Does Not Work
I went with Wix because of this app feature. I was suppose to launch our business for the Holidays on December 1st. This has ruined our sales and I had to cancel our grand opening. It is now December 11th and it still is not working.
- amomahotelsUnpublished
its tomuch confusion
not good , have ti chnge it , old one is ok
Stored reply
Hi amoahotels, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants
- info6388447Unpublished
Rubbish
Rubbish up grade and hard to get support for it when trying to fix...
Stored reply
Hi info6388447, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants
- monicalcole5Unpublished
my online orders page for my thanksgiving menu 2025 will not display on the site
I do not like the upgrade it is harder to make changes
Stored reply
Hi monicacole5, I’m Elena from Wix Restaurants, thank you for reaching out, and I’m really sorry for the frustration this has caused. It looks like your Thanksgiving 2025 menu is now displaying correctly on your Online Orders page. If the issue still persists on your end, please let us know and we’ll be happy to take another look. I understand that the new system can feel harder to get used to at first, but it’s built to offer more flexibility and improvements over time. We truly appreciate your patience as you adjust to it. Best, Elena Wix Restaurants
- mediterraneancaterUnpublished
Very unhappy with the updates
You can no longer customize the page. The anchors and editing tools either don't work or keep crashing and it looks too basic. The old restaurants was much more flexible and easy to use. Looking for a new site to rebuild my website on. This was a terrible deal breaker.
Stored reply
Hi mediterraneancater, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you by email to get a few more details about the issue you’re experiencing so I can assist further. Best regards, Elena Wix Restaurants
- eunsilverkimUnpublished
Old version online order way better
Old version is way better UI
Stored reply
Hi eunsilverkim, I’m Elena from Wix Restaurants, I understand that the old version felt more familiar. The new Online Ordering system is built on a newer, more advanced platform that will allow us to keep improving the design, speed, and flexibility over time. We truly appreciate your patience as we continue refining the experience. Best, Elena Wix Restaurants
- rtasianmarketUnpublished
update?
When will this be updated to work with Square POS?
Stored reply
Hi Dustin Lev from Wix Restaurants here. Indeed, the new Restaurants Online-Ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens, any user who sells on an old Online ordering app with Square POS can keep doing so. Best, Lev
- mcatelliUnpublished
This update ruined our sales
After they updated it our customers were not able to submit orders. The fact that you can only instantly reach and AI chat bot makes me want to switch to a more human focused service.
- dustin0Unpublished
Old app had Square integration; was forced to switch to this one and broke everything.
The old app was working fine. Not a ton of bells and whistles but integrated with Square POS. New app doesn't seem to.
Stored reply
Hi Dustin Lina from Wix Restaurants here. Indeed the new Online ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens any user that sells on old Online ordering app with Square POS can keep doing so. I"m not sure what do you mean by forced to switch... but i"m sorry to hear that it was your experience. I have sent also a direct email to see if we can help you sort it out
- omninventionUnpublished
Missing main critical functions from old app
Don't have: - Doordash Drive Integration in Canada - No Dine-In option available - No Pickup Curbside available - A lot of bugs
Stored reply
Hi, Thank you for your feedback — we understand how important these features are to your business. The items you mentioned are on our roadmap. Dine-In, in particular, is already in the works. As for the bugs you mentioned, we’d love to learn more so we can look into them. Feel free to share details here, or you’re welcome to schedule a quick meeting with me: https://mayaet0.wixsite.com/mayabook/booking-calendar/30-minutes-call?referral=book_button_widget Thanks again for your input — it really helps us continue to improve. Best, Maya, Wix Restaurants Team
- aleksandrlankasterUnpublished
Where is delivery service?? How can I make the integration??
Stored reply
Hi aleksandrlankaster, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you via email with more details about the delivery service and integration options. Please check your inbox when you can. Best, Elena Wix Restaurants
- rachelcdoyleUnpublished
Seriously I was forced to change to the new app and none of the automations work.
Stored reply
Hi Rachel, I’m sorry to hear the automations aren’t working as expected — I’d really like to understand more so we can help. Could you let us know which specific automation(s) are giving you trouble? In the meantime, I recommend checking out the new Notifications & Automations page in the app settings. It’s where you can manage and review your automation setup. Learn more here: https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders Let me know if you need help reviewing your settings! Maya, Wix Restaurants Team
- northgardenUnpublished
Old Version was better
Cart button diisappears
Stored reply
Hi, Thanks for your feedback, In the new version the cart button appears once an item is added to the cart. you can utilize the cart icon and add it to site's header so it will be sticky and always appear. you can follow this help article - https://support.wix.com/en/article/customizing-the-cart-icon I'll follow up with an email in case you will have any other question, feel free to reach out. Eyal , Wix Restaurants
- richard6075Unpublished
Awful app. Less funtionality than the old one. Has bugs.
Update - I've had to have another go at putting this in. It is better than I originally thought, BUT you can not limit the number of orders sent to the kitchen. So your kitchen can easily be swamped with orders. ____________________ Not ready for release, but we have been forced to "upgrade" to it. Significant functionality that was present in the old app is not yet in this one. It set our address as being in San Francisco, rather than Cornwall, UK and could not easily modifiy it (even after speaking to support). 160 menu items on the old app could not be transferred to the new one (a big deal as it would take around 2 days to set everything up again). Will be deleting and moving to a new restaurant app provider, and might even be the reason we leave WIX.
- WmdigmbhUnpublished
oldest version was better
The invoice in POS Is Not in good form and the orders is very slow
- hernessek0Unpublished
not needed
- loaffactoryUnpublished
Multi-location takeway orders not available
My business needs that option urgently. Settings allows to add a second location, and has a note that indicates that second locations are for restaurants, but isn´t true
Stored reply
Hi loaffactory, Eyal from the wix restaurants product team here, Happy to share that Multi location is available with our online ordering app, so you should be able to set it up. I'll follow up with an email. ill be happy to jump on a call and answer any question you may have.
- armelleaugUnpublished
Design feature missing for certain lightbox
Weird to release this app without even adding "design" feature to every element... ! I want to be able to change the colors, text, and overall look of the lightboxes in the Wix Restaurants app, specifically for the "Item Details" and "Order Method" lightboxes of my website. Sadly, there does not seem to be that option. I don't want it to affect customers' overall experience on the website. And I want my website to have the same theme. Sadly, not having that option for the two lightboxes mentioned in this post ruins my aesthetic.
Stored reply
Thank you for your feedback! Currently, there are no separate design panels for these light boxes, as they are tied to your site theme. We are working on improvements and plan to add this capability in the near future. Thank you again!
- cuoricinostudioUnpublished
Ne perdez pas votre temps
J'ai passé des heures a configurer le menu pour me rendre compte que la nouvelle plateforme qui est sensé d'etre mieux est encore pire. La fenetre de detail de commande quand on clique sur un plat en mode mobile est illisible et c'est pas possible de changer quoi que ca soit, les couleurs non plus. Du coup on a un design pour le menu et un autre pour les details. Impression des commandes, abscence de l'avertissement telephonique lors qu'une commande est passé.. bref comme dit, ne perdez pas votre temps a configurer tout cela
- brazibinUnpublished
receiving a call on my restaurant phone
the functionality of receiving a call on my restaurant phone when an order is placed disappears and it's really disappointing..
- jstsik
Item title issue.
The item title/name get cut off when do not conintue to the next line. This persists even after changing the text size. This is even more evident on the mobile website. This is a simple formatting issue that should be an easy fix but nothing has worked. Please advise.
Stored reply
Hi there, thank you for your feedback. When a dish name is too long to fit in the design, we use ellipsis (three dots) so that your design will look at it's best. We understand that you'd like to expose the full name of the item on the item card and we will look into this for our future plans. I have also sent you an email to discuss this further. Best, Ari from Wix Restaurants Online Orders team
- mrasiarestaurantUnpublished
Forcing the new app with less features on user with the old app
Stored reply
Hi mrasiarestaurant, Thank you for sharing your thoughts with us. We understand your concerns about the transition to the new app, and we genuinely appreciate your feedback. For setting the availability of your menu, please refer to this helpful guide: https://support.wix.com/de/article/wix-restaurants-deine-speisekarten-f%C3%BCr-online-bestellungen-vorbereiten#limiting-menu-availability. If you were looking for a different feature or have more specific feedback, we’d love to hear from you! You can submit your thoughts through this form: https://forms.wix.com/f/7259137000077262849 , or you can schedule a feedback call with us here: https://tinyurl.com/migration-support-call . We're here to ensure your migration is smooth and enjoyable. We hope you find great value in the new app! Best regards, Geva from Restaurants Online Orders team
- urgentrepliesUnpublished
Shocking
This is a terrible app. I have contacted support few times and expressed the lag issue and How slow everything was. Its nearly impossible to do anything. Even adding items to the menu can take hours with that speed. Support told me that there are no issues with anyone else and website is running fine and expected speed. Suggested I change my browser or even PC :)) This is isnt a free app and They are charging me for it. At least man up and tell the customer They wont be charged until this issue is fixed
Stored reply
Hi urgentreplies, I’m sorry to hear about your experience with one of our Restaurants apps. While we are not certain that your complaint is related to this app, I have reached out to you personally via email to assist you further. Thank you for your patience as we work to resolve this issue! Best regards, Geva Price, Product Manager from Restaurants team
- kategilliattUnpublished
Terrible
Stored reply
Hi, Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand that things didn’t go as smoothly as expected. We’d really like to learn more about the challenges you encountered. I’ve sent you an email to better understand what didn’t work for you and how we can make improvements. Looking forward to your response! Best regards, Eyal Raz Restaurant Online Ordering Team
- AmplioMediaUnpublished
Loading times are way to slow
This app is not usable, customers are complaining that the website is to slow. In fact I know that the rendering process of the restaurant App causes the performance issues. This ist the most useless app on the entire market store.
Stored reply
Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team
- marsglutenfreebakeUnpublished
slow
it takes ages to load, making the website slow
Stored reply
Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team
- studio78mediaUnpublished
Notifications - Phone call, fax and emails
No options to add a phone call or more email addresses as notifications. The other app was very simple to setup.
- asherkat123Unpublished
New Restaurant Oder (new) is useless
The orders go to Orders tab and you cannot Thermal print from there.
- masalawidnesUnpublished
App "doesn't work"
Used the "old" Wix restaurants orders app with no issues for good few years but this "New" app is useless. It takes ages to load and ends up crashing the site. If you are lucky, it sometimes works on desktop, but on mobile site- "doesn't" work. Already reached out to the support team, apparently the senior member of the staff would need to look into the issue and i am now waiting to hear from them. I am losing customers daily and incurring a huge financial loss on a daily basis because my customers are not able to place an order via my website because of this app. Please help rectify this issue.
Stored reply
Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team
- jwtangagencyincUnpublished
One step forward, two steps back
Has newer and more customizations for the design of the menu & order system but that's about it. First of all, it lags tremendously. The original app had no performance issues. This new one takes so long to load that sometimes it crashes the browser. The functionality of it is also not up to par. Our restaurant currently uses the wix owner app on an ipad to notify the kitchen of a new order, but somehow the developers forgot to include this crucial feature into the new app. Another feature that was not working was the tip system. All it said was that there was a "technical issue". I reached out to support but they were no help. I don't blame them because it's not their fault. I'm not sure how Wix decided this new app was ready for release as an "improved" version of the old one. I've wasted so much time on trying to make this work and ended up going back to the old one.
Stored reply
Hi jwtangagencyinc Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Also, it's possible to manage orders and menus from the Wix app - I’ve sent you an email with detailed steps. Best regards, Geva Price Product Manager, Wix Restaurants Online Orders
- fannifranciscoUnpublished
app à deconseiller
Avec l'ancienne app commande de restaurant, tout se passait très bien. Je suis passé à la nouvelle version pour profiter des nouvelles fonctionnalités, mais depuis lors j'ai énormément de plainte client qui n'arrivent pas à commander. Je suis passé d'une dizaine de commandes par jour à 3 ou 4 ... sans comprendre pourquoi ! svp rendez nous l'ancienne version.
Stored reply
Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team
- hellenicgourmetUnpublished
It does NOT work for delivery or DoorDash drive delivery
Stored reply
Hi! My name is Eyal and I'm a product manager on the wix restaurants product team. Sorry to hear you encountered an issue, Both delivery and delivery with Doordash Drive is available with our app. I'll be happy to jump on a call with you to understand better the issue you are experiencing. I'll follow up with an email. Thanks,
- consumersqcUnpublished
restaurants
i think it will be best if you launch a products in its full and best edition. it does not look good for a company like wix to say we are sorry, we are working on this or at the moment is not possible. people need multiple restaurant options. your restaurant app is a disaster
Stored reply
Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Sorry to hear you had a bad experience with our app, I'll follow up with an email, ill be happy to understand your needs around multiple restaurants options. Thank you, Eyal Raz | Wix Restaurants
- pizzafabiocomUnpublished
Application jolie mais...
Gros probleme de notification. Aucune notification sonore sur le tableau de bord sur PC Du coup je suis resté sur l'ancienne ...
Stored reply
Salut, Je m'appelle Eyal et je suis chef de produit au sein de l'équipe Wix Restaurants. Merci d'avoir pris le temps de nous écrire, Je suis heureux de vous annoncer que nous travaillons activement sur la notification sonore sur le tableau de bord, qui devrait être prête très bientôt. Je vous enverrai un e-mail avec plus de détails, je serai heureux d'entendre vos commentaires à ce sujet, Merci, Eyal Raz | Wix Restaurants Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Thank you for taking the time to write to us, I'm happy to share that we are actively working on sound notification on the dashboard, should be ready really soon. I'll follow up with an email with more details, ill be happy to hear your feedback on it, Thank you, Eyal Raz | Wix Restaurants
- jeremydennisuxUnpublished
It is so bad.
I can not express how bad this is. I am a UX designer with 8 years experience, and this was harder than just building everything from scratch. Nothing works, everything breaks. You will spend hours just trying to do simple things like change the color of a background. It is so unintuitive.
Stored reply
Hi jeremydennisux, Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand that things didn’t go as smoothly as expected. We’d really like to learn more about the challenges you encountered. I’ve sent you an email to better understand what didn’t work for you and how we can make improvements. Looking forward to your response! Best regards, Lev Vidrak Restaurant Online Ordering Team
- mojosroomUnpublished
Customers Can't Pay
I was excited about this app for seamless use. However, a "technical error" message is received whenever an order is placed. Everything is set up properly as I followed all the instructions. I don't know what the issue could be. HELP!
Stored reply
Hi mojosroom, Thank you for bringing this issue to our attention! We've identified that the missing address in your pickup settings was causing the error. I've updated it to be more precise, and the issue should now be resolved. Please take a moment to check your Business Info settings and ensure the address matches your business location. Your feedback has highlighted an area where we should improve the experience for other users, so we appreciate your help! Thanks, Geva Price from Online Orders team
- adrianturner1Unpublished
Not as good as original.
I need to offer delivery to multiple restaurants which the new app does not allow customers to separate restaurants/menus to receive a delivery from just one location. Currently the new app allows customers to order many items from different locations and proceed to checkout. hopefully this changes to a more uber/just eats style where you can select restaurant first then choose items on menu and proceed to checkout.
Stored reply
Hi adrianturner1, Thank you for sharing your feedback regarding the Wix Restaurants Online Orders app. We understand the importance of managing orders from multiple locations, and I want to assure you that we're actively working on a solution to address this need. While we're still exploring the best approach, it will take a few months before any updates are rolled out. In the meantime, you can follow the progress of this feature request here: https://support.wix.com/en/article/wix-restaurants-request-managing-restaurant-services-across-multiple-locations . This will keep you notified as soon as new developments are available. We appreciate your patience and value your input as we continue to improve the app. Best regards, Geva from Online Orders team.
- annasuUnpublished
Faxset up nightmare
I cannot find where to set up the new fax for online ordering.
Stored reply
Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Thank you for your review, Unfortunately, Fax notifications is not available in the new online ordering app. I'll be happy to jump on a quick call to understand better your need with setting up a fax or any other feedback you may have, you can schedule a call with me using this link - https://www.restaurants-user-feedback.com/booking-calendar/feedback-call-with-online-ordering-team?referral=service_list_widget Thank you, Eyal Raz
- marc1318Unpublished
Can we have at least a roadmap ?
I understand you are working hard on the new app, but it doesn't help as the response of the support for my last 2 severe defects on the old app were rejected (not the priority. I had to redo 2 times a location) I need at least to have a work-around for the following: -Multi-location: is it possible to install at least 3 times the app to have 3 different locations ? -Webhook: I'm integrated with my POS right now. I can't go back. Can we have an idea when this will be available ? Thanks
- efbc1952Unpublished
cant check out
customers cant check out. i have contacted tech several times and everything is entered as it is suppose to but check out buttons doesnt work and no one can help solve the issue. i would not recommend this app
Stored reply
Hey efbc1952, Thank you for your feedback. We apologize for the inconvenience caused by the checkout issue, which specifically affects orders from certain logged-in members. Our developers are actively working on a fix to ensure a seamless experience for all the customers of your restaurant. Your patience and understanding are greatly appreciated. If you have any further feedback or questions, please feel free to reach out to us. Geva from Restaurants Online Orders team
- tarikcet9Unpublished
wher is the qr code,table order ?
Eskisi de çok iyi değildi ama qr code üzerinden sipariş verme imkanı vardı.Şu anda yok sanırım.Ne geliştirme var anlamadım.Çok eksik Ek olarak yazıyorum termal yazıcı bağlayamıyorum.online sipariş için qr indiremiyorum
- jimmyssteakUnpublished
can't proceed to the next step. no start on off button?
i'm experiencing an issue with the app. when a customer selects their food, they can't proceed to the next step. in the previous ver, after selecting food, it would move on to the next step for customer details like name and ph number. can not ever order. useless.
Stored reply
Hi Jimmy, Lina from Restaurants product team. I have looked on your site and the Cart icon was missing, i have added it to the header of your site, so customers should be able to successfully book now (Please just check that the design and position of it, fits your preferences) I"m also sending you a direct email so you can update us if it was fixed
- tlholohelomoetiUnpublished
Features available only in the previous online ordering app
Fellas this is a really really good app, almost better than Uber Eats.... but why is it taking so long to bring back the features of the old app? I have an idea, why don't you just copy-paste the code from the previous app? We've been waiting for too long
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