Wix Restaurants Orders

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Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. X

   xspizze December 13, 2025, 18:23

   ★★★★★ 1.0 Unpublished

   doesn't work

   Un scandale..Depuis la mise a jour je n ai que des buggs qui m’empêche de travailler , je pense à résilier mon abonnement pour trouver des gens plus sérieux que la hotline qui ont l ai complétement dépassé

2. R

   raiztreats December 12, 2025, 03:07

   ★★★★★ 1.0 Unpublished

   Not A Good App, Does Not Work

   I went with Wix because of this app feature. I was suppose to launch our business for the Holidays on December 1st. This has ruined our sales and I had to cancel our grand opening. It is now December 11th and it still is not working.

3. A

   amomahotels November 22, 2025, 12:32

   ★★★★★ 1.0 Unpublished

   its tomuch confusion

   not good , have ti chnge it , old one is ok

   Stored reply

   1. ReplyNovember 23, 2025, 08:01

      Hi amoahotels, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants

4. I

   info6388447 November 5, 2025, 11:52

   ★★★★★ 1.0 Unpublished

   Rubbish

   Rubbish up grade and hard to get support for it when trying to fix...

   Stored reply

   1. ReplyNovember 9, 2025, 14:54

      Hi info6388447, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants

5. M

   monicalcole5 November 1, 2025, 13:50

   ★★★★★ 1.0 Unpublished

   my online orders page for my thanksgiving menu 2025 will not display on the site

   I do not like the upgrade it is harder to make changes

   Stored reply

   1. ReplyNovember 9, 2025, 15:10

      Hi monicacole5, I’m Elena from Wix Restaurants, thank you for reaching out, and I’m really sorry for the frustration this has caused. It looks like your Thanksgiving 2025 menu is now displaying correctly on your Online Orders page. If the issue still persists on your end, please let us know and we’ll be happy to take another look. I understand that the new system can feel harder to get used to at first, but it’s built to offer more flexibility and improvements over time. We truly appreciate your patience as you adjust to it. Best, Elena Wix Restaurants

6. M

   mediterraneancater October 28, 2025, 20:38

   ★★★★★ 1.0 Unpublished

   Very unhappy with the updates

   You can no longer customize the page. The anchors and editing tools either don't work or keep crashing and it looks too basic. The old restaurants was much more flexible and easy to use. Looking for a new site to rebuild my website on. This was a terrible deal breaker.

   Stored reply

   1. ReplyNovember 9, 2025, 15:20

      Hi mediterraneancater, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you by email to get a few more details about the issue you’re experiencing so I can assist further. Best regards, Elena Wix Restaurants

7. E

   eunsilverkim October 26, 2025, 20:31

   ★★★★★ 1.0 Unpublished

   Old version online order way better

   Old version is way better UI

   Stored reply

   1. ReplyNovember 9, 2025, 15:13

      Hi eunsilverkim, I’m Elena from Wix Restaurants, I understand that the old version felt more familiar. The new Online Ordering system is built on a newer, more advanced platform that will allow us to keep improving the design, speed, and flexibility over time. We truly appreciate your patience as we continue refining the experience. Best, Elena Wix Restaurants

8. R

   rtasianmarket October 22, 2025, 00:31

   ★★★★★ 1.0 Unpublished

   update?

   When will this be updated to work with Square POS?

   Stored reply

   1. ReplyOctober 22, 2025, 15:09

      Hi Dustin Lev from Wix Restaurants here. Indeed, the new Restaurants Online-Ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens, any user who sells on an old Online ordering app with Square POS can keep doing so. Best, Lev

9. M

   mcatelli September 17, 2025, 22:26

   ★★★★★ 1.0 Unpublished

   This update ruined our sales

   After they updated it our customers were not able to submit orders. The fact that you can only instantly reach and AI chat bot makes me want to switch to a more human focused service.

10. D

    dustin0 August 14, 2025, 21:01

    ★★★★★ 1.0 Unpublished

    Old app had Square integration; was forced to switch to this one and broke everything.

    The old app was working fine. Not a ton of bells and whistles but integrated with Square POS. New app doesn't seem to.

    Stored reply

    1. ReplyAugust 20, 2025, 20:17

       Hi Dustin Lina from Wix Restaurants here. Indeed the new Online ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens any user that sells on old Online ordering app with Square POS can keep doing so. I"m not sure what do you mean by forced to switch... but i"m sorry to hear that it was your experience. I have sent also a direct email to see if we can help you sort it out

11. O

    omninvention July 23, 2025, 20:09

    ★★★★★ 1.0 Unpublished

    Missing main critical functions from old app

    Don't have: - Doordash Drive Integration in Canada - No Dine-In option available - No Pickup Curbside available - A lot of bugs

    Stored reply

    1. ReplyAugust 25, 2025, 10:30

       Hi, Thank you for your feedback — we understand how important these features are to your business. The items you mentioned are on our roadmap. Dine-In, in particular, is already in the works. As for the bugs you mentioned, we’d love to learn more so we can look into them. Feel free to share details here, or you’re welcome to schedule a quick meeting with me: https://mayaet0.wixsite.com/mayabook/booking-calendar/30-minutes-call?referral=book_button_widget Thanks again for your input — it really helps us continue to improve. Best, Maya, Wix Restaurants Team

12. A

    aleksandrlankaster July 20, 2025, 16:29

    ★★★★★ 1.0 Unpublished

    Where is delivery service?? How can I make the integration??

    Stored reply

    1. ReplyNovember 9, 2025, 15:16

       Hi aleksandrlankaster, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you via email with more details about the delivery service and integration options. Please check your inbox when you can. Best, Elena Wix Restaurants

13. R

    rachelcdoyle July 9, 2025, 19:36

    ★★★★★ 1.0 Unpublished

    Seriously I was forced to change to the new app and none of the automations work.

    Stored reply

    1. ReplyAugust 25, 2025, 11:12

       Hi Rachel, I’m sorry to hear the automations aren’t working as expected — I’d really like to understand more so we can help. Could you let us know which specific automation(s) are giving you trouble? In the meantime, I recommend checking out the new Notifications & Automations page in the app settings. It’s where you can manage and review your automation setup. Learn more here: https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders Let me know if you need help reviewing your settings! Maya, Wix Restaurants Team

14. N

    northgarden July 7, 2025, 22:36

    ★★★★★ 1.0 Unpublished

    Old Version was better

    Cart button diisappears

    Stored reply

    1. ReplyAugust 24, 2025, 07:03

       Hi, Thanks for your feedback, In the new version the cart button appears once an item is added to the cart. you can utilize the cart icon and add it to site's header so it will be sticky and always appear. you can follow this help article - https://support.wix.com/en/article/customizing-the-cart-icon I'll follow up with an email in case you will have any other question, feel free to reach out. Eyal , Wix Restaurants

15. R

    richard6075 April 7, 2025, 10:11

    ★★★★★ 1.0 Unpublished

    Awful app. Less funtionality than the old one. Has bugs.

    Update - I've had to have another go at putting this in. It is better than I originally thought, BUT you can not limit the number of orders sent to the kitchen. So your kitchen can easily be swamped with orders. ____________________ Not ready for release, but we have been forced to "upgrade" to it. Significant functionality that was present in the old app is not yet in this one. It set our address as being in San Francisco, rather than Cornwall, UK and could not easily modifiy it (even after speaking to support). 160 menu items on the old app could not be transferred to the new one (a big deal as it would take around 2 days to set everything up again). Will be deleting and moving to a new restaurant app provider, and might even be the reason we leave WIX.

16. W

    Wmdigmbh April 6, 2025, 10:39

    ★★★★★ 1.0 Unpublished

    oldest version was better

    The invoice in POS Is Not in good form and the orders is very slow

17. H

    hernessek0 April 5, 2025, 23:09

    ★★★★★ 1.0 Unpublished

    not needed

18. L

    loaffactory April 2, 2025, 19:10

    ★★★★★ 1.0 Unpublished

    Multi-location takeway orders not available

    My business needs that option urgently. Settings allows to add a second location, and has a note that indicates that second locations are for restaurants, but isn´t true

    Stored reply

    1. ReplyApril 2, 2025, 19:52

       Hi loaffactory, Eyal from the wix restaurants product team here, Happy to share that Multi location is available with our online ordering app, so you should be able to set it up. I'll follow up with an email. ill be happy to jump on a call and answer any question you may have.

19. A

    armelleaug March 25, 2025, 21:30

    ★★★★★ 1.0 Unpublished

    Design feature missing for certain lightbox

    Weird to release this app without even adding "design" feature to every element... ! I want to be able to change the colors, text, and overall look of the lightboxes in the Wix Restaurants app, specifically for the "Item Details" and "Order Method" lightboxes of my website. Sadly, there does not seem to be that option. I don't want it to affect customers' overall experience on the website. And I want my website to have the same theme. Sadly, not having that option for the two lightboxes mentioned in this post ruins my aesthetic.

    Stored reply

    1. ReplyApril 1, 2025, 07:32

       Thank you for your feedback! Currently, there are no separate design panels for these light boxes, as they are tied to your site theme. We are working on improvements and plan to add this capability in the near future. Thank you again!

20. C

    cuoricinostudio March 9, 2025, 11:58

    ★★★★★ 1.0 Unpublished

    Ne perdez pas votre temps

    J'ai passé des heures a configurer le menu pour me rendre compte que la nouvelle plateforme qui est sensé d'etre mieux est encore pire. La fenetre de detail de commande quand on clique sur un plat en mode mobile est illisible et c'est pas possible de changer quoi que ca soit, les couleurs non plus. Du coup on a un design pour le menu et un autre pour les details. Impression des commandes, abscence de l'avertissement telephonique lors qu'une commande est passé.. bref comme dit, ne perdez pas votre temps a configurer tout cela

21. B

    brazibin February 27, 2025, 21:06

    ★★★★★ 1.0 Unpublished

    receiving a call on my restaurant phone

    the functionality of receiving a call on my restaurant phone when an order is placed disappears and it's really disappointing..

22. M

    mrasiarestaurant February 12, 2025, 21:16

    ★★★★★ 1.0 Unpublished

    Forcing the new app with less features on user with the old app

    Stored reply

    1. ReplyFebruary 13, 2025, 11:26

       Hi mrasiarestaurant, Thank you for sharing your thoughts with us. We understand your concerns about the transition to the new app, and we genuinely appreciate your feedback. For setting the availability of your menu, please refer to this helpful guide: https://support.wix.com/de/article/wix-restaurants-deine-speisekarten-f%C3%BCr-online-bestellungen-vorbereiten#limiting-menu-availability. If you were looking for a different feature or have more specific feedback, we’d love to hear from you! You can submit your thoughts through this form: https://forms.wix.com/f/7259137000077262849 , or you can schedule a feedback call with us here: https://tinyurl.com/migration-support-call . We're here to ensure your migration is smooth and enjoyable. We hope you find great value in the new app! Best regards, Geva from Restaurants Online Orders team

23. U

    urgentreplies February 3, 2025, 19:02

    ★★★★★ 1.0 Unpublished

    Shocking

    This is a terrible app. I have contacted support few times and expressed the lag issue and How slow everything was. Its nearly impossible to do anything. Even adding items to the menu can take hours with that speed. Support told me that there are no issues with anyone else and website is running fine and expected speed. Suggested I change my browser or even PC :)) This is isnt a free app and They are charging me for it. At least man up and tell the customer They wont be charged until this issue is fixed

    Stored reply

    1. ReplyFebruary 4, 2025, 10:02

       Hi urgentreplies, I’m sorry to hear about your experience with one of our Restaurants apps. While we are not certain that your complaint is related to this app, I have reached out to you personally via email to assist you further. Thank you for your patience as we work to resolve this issue! Best regards, Geva Price, Product Manager from Restaurants team

24. K

    kategilliatt January 23, 2025, 16:51

    ★★★★★ 1.0 Unpublished

    Terrible

    Stored reply

    1. ReplyFebruary 3, 2025, 19:28

       Hi, Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand that things didn’t go as smoothly as expected. We’d really like to learn more about the challenges you encountered. I’ve sent you an email to better understand what didn’t work for you and how we can make improvements. Looking forward to your response! Best regards, Eyal Raz Restaurant Online Ordering Team

25. A

    AmplioMedia January 14, 2025, 07:43

    ★★★★★ 1.0 Unpublished

    Loading times are way to slow

    This app is not usable, customers are complaining that the website is to slow. In fact I know that the rendering process of the restaurant App causes the performance issues. This ist the most useless app on the entire market store.

    Stored reply

    1. ReplyJanuary 21, 2025, 10:15

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

26. M

    marsglutenfreebake December 6, 2024, 17:04

    ★★★★★ 1.0 Unpublished

    slow

    it takes ages to load, making the website slow

    Stored reply

    1. ReplyJanuary 6, 2025, 09:23

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

27. S

    studio78media November 25, 2024, 17:12

    ★★★★★ 1.0 Unpublished

    Notifications - Phone call, fax and emails

    No options to add a phone call or more email addresses as notifications. The other app was very simple to setup.

28. A

    asherkat123 November 24, 2024, 12:39

    ★★★★★ 1.0 Unpublished

    New Restaurant Oder (new) is useless

    The orders go to Orders tab and you cannot Thermal print from there.

29. M

    masalawidnes November 24, 2024, 04:55

    ★★★★★ 1.0 Unpublished

    App "doesn't work"

    Used the "old" Wix restaurants orders app with no issues for good few years but this "New" app is useless. It takes ages to load and ends up crashing the site. If you are lucky, it sometimes works on desktop, but on mobile site- "doesn't" work. Already reached out to the support team, apparently the senior member of the staff would need to look into the issue and i am now waiting to hear from them. I am losing customers daily and incurring a huge financial loss on a daily basis because my customers are not able to place an order via my website because of this app. Please help rectify this issue.

    Stored reply

    1. ReplyNovember 24, 2024, 21:58

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

30. J

    jwtangagencyinc November 22, 2024, 05:24

    ★★★★★ 1.0 Unpublished

    One step forward, two steps back

    Has newer and more customizations for the design of the menu & order system but that's about it. First of all, it lags tremendously. The original app had no performance issues. This new one takes so long to load that sometimes it crashes the browser. The functionality of it is also not up to par. Our restaurant currently uses the wix owner app on an ipad to notify the kitchen of a new order, but somehow the developers forgot to include this crucial feature into the new app. Another feature that was not working was the tip system. All it said was that there was a "technical issue". I reached out to support but they were no help. I don't blame them because it's not their fault. I'm not sure how Wix decided this new app was ready for release as an "improved" version of the old one. I've wasted so much time on trying to make this work and ended up going back to the old one.

    Stored reply

    1. ReplyNovember 24, 2024, 20:55

       Hi jwtangagencyinc Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Also, it's possible to manage orders and menus from the Wix app - I’ve sent you an email with detailed steps. Best regards, Geva Price Product Manager, Wix Restaurants Online Orders

31. F

    fannifrancisco November 19, 2024, 12:25

    ★★★★★ 1.0 Unpublished

    app à deconseiller

    Avec l'ancienne app commande de restaurant, tout se passait très bien. Je suis passé à la nouvelle version pour profiter des nouvelles fonctionnalités, mais depuis lors j'ai énormément de plainte client qui n'arrivent pas à commander. Je suis passé d'une dizaine de commandes par jour à 3 ou 4 ... sans comprendre pourquoi ! svp rendez nous l'ancienne version.

    Stored reply

    1. ReplyNovember 24, 2024, 22:09

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

32. H

    hellenicgourmet November 1, 2024, 03:49

    ★★★★★ 1.0 Unpublished

    It does NOT work for delivery or DoorDash drive delivery

    Stored reply

    1. ReplyNovember 4, 2024, 09:42

       Hi! My name is Eyal and I'm a product manager on the wix restaurants product team. Sorry to hear you encountered an issue, Both delivery and delivery with Doordash Drive is available with our app. I'll be happy to jump on a call with you to understand better the issue you are experiencing. I'll follow up with an email. Thanks,

33. C

    consumersqc October 14, 2024, 05:50

    ★★★★★ 1.0 Unpublished

    restaurants

    i think it will be best if you launch a products in its full and best edition. it does not look good for a company like wix to say we are sorry, we are working on this or at the moment is not possible. people need multiple restaurant options. your restaurant app is a disaster

    Stored reply

    1. ReplyOctober 14, 2024, 14:52

       Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Sorry to hear you had a bad experience with our app, I'll follow up with an email, ill be happy to understand your needs around multiple restaurants options. Thank you, Eyal Raz | Wix Restaurants

34. P

    pizzafabiocom October 9, 2024, 15:50

    ★★★★★ 1.0 Unpublished

    Application jolie mais...

    Gros probleme de notification. Aucune notification sonore sur le tableau de bord sur PC Du coup je suis resté sur l'ancienne ...

    Stored reply

    1. ReplyOctober 13, 2024, 16:41

       Salut, Je m'appelle Eyal et je suis chef de produit au sein de l'équipe Wix Restaurants. Merci d'avoir pris le temps de nous écrire, Je suis heureux de vous annoncer que nous travaillons activement sur la notification sonore sur le tableau de bord, qui devrait être prête très bientôt. Je vous enverrai un e-mail avec plus de détails, je serai heureux d'entendre vos commentaires à ce sujet, Merci, Eyal Raz | Wix Restaurants Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Thank you for taking the time to write to us, I'm happy to share that we are actively working on sound notification on the dashboard, should be ready really soon. I'll follow up with an email with more details, ill be happy to hear your feedback on it, Thank you, Eyal Raz | Wix Restaurants

35. J

    jeremydennisux October 2, 2024, 20:21

    ★★★★★ 1.0 Unpublished

    It is so bad.

    I can not express how bad this is. I am a UX designer with 8 years experience, and this was harder than just building everything from scratch. Nothing works, everything breaks. You will spend hours just trying to do simple things like change the color of a background. It is so unintuitive.

    Stored reply

    1. ReplyOctober 3, 2024, 16:24

       Hi jeremydennisux, Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand that things didn’t go as smoothly as expected. We’d really like to learn more about the challenges you encountered. I’ve sent you an email to better understand what didn’t work for you and how we can make improvements. Looking forward to your response! Best regards, Lev Vidrak Restaurant Online Ordering Team

36. M

    mojosroom September 20, 2024, 21:24

    ★★★★★ 1.0 Unpublished

    Customers Can't Pay

    I was excited about this app for seamless use. However, a "technical error" message is received whenever an order is placed. Everything is set up properly as I followed all the instructions. I don't know what the issue could be. HELP!

    Stored reply

    1. ReplySeptember 22, 2024, 19:12

       Hi mojosroom, Thank you for bringing this issue to our attention! We've identified that the missing address in your pickup settings was causing the error. I've updated it to be more precise, and the issue should now be resolved. Please take a moment to check your Business Info settings and ensure the address matches your business location. Your feedback has highlighted an area where we should improve the experience for other users, so we appreciate your help! Thanks, Geva Price from Online Orders team

37. A

    adrianturner1 September 20, 2024, 11:23

    ★★★★★ 1.0 Unpublished

    Not as good as original.

    I need to offer delivery to multiple restaurants which the new app does not allow customers to separate restaurants/menus to receive a delivery from just one location. Currently the new app allows customers to order many items from different locations and proceed to checkout. hopefully this changes to a more uber/just eats style where you can select restaurant first then choose items on menu and proceed to checkout.

    Stored reply

    1. ReplySeptember 24, 2024, 14:06

       Hi adrianturner1, Thank you for sharing your feedback regarding the Wix Restaurants Online Orders app. We understand the importance of managing orders from multiple locations, and I want to assure you that we're actively working on a solution to address this need. While we're still exploring the best approach, it will take a few months before any updates are rolled out. In the meantime, you can follow the progress of this feature request here: https://support.wix.com/en/article/wix-restaurants-request-managing-restaurant-services-across-multiple-locations . This will keep you notified as soon as new developments are available. We appreciate your patience and value your input as we continue to improve the app. Best regards, Geva from Online Orders team.

38. A

    annasu August 3, 2024, 23:35

    ★★★★★ 1.0 Unpublished

    Faxset up nightmare

    I cannot find where to set up the new fax for online ordering.

    Stored reply

    1. ReplyAugust 13, 2024, 07:10

       Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Thank you for your review, Unfortunately, Fax notifications is not available in the new online ordering app. I'll be happy to jump on a quick call to understand better your need with setting up a fax or any other feedback you may have, you can schedule a call with me using this link - https://www.restaurants-user-feedback.com/booking-calendar/feedback-call-with-online-ordering-team?referral=service_list_widget Thank you, Eyal Raz

39. M

    marc1318 July 15, 2024, 21:48

    ★★★★★ 1.0 Unpublished

    Can we have at least a roadmap ?

    I understand you are working hard on the new app, but it doesn't help as the response of the support for my last 2 severe defects on the old app were rejected (not the priority. I had to redo 2 times a location) I need at least to have a work-around for the following: -Multi-location: is it possible to install at least 3 times the app to have 3 different locations ? -Webhook: I'm integrated with my POS right now. I can't go back. Can we have an idea when this will be available ? Thanks

40. E

    efbc1952 July 11, 2024, 17:29

    ★★★★★ 1.0 Unpublished

    cant check out

    customers cant check out. i have contacted tech several times and everything is entered as it is suppose to but check out buttons doesnt work and no one can help solve the issue. i would not recommend this app

    Stored reply

    1. ReplyJuly 16, 2024, 20:56

       Hey efbc1952, Thank you for your feedback. We apologize for the inconvenience caused by the checkout issue, which specifically affects orders from certain logged-in members. Our developers are actively working on a fix to ensure a seamless experience for all the customers of your restaurant. Your patience and understanding are greatly appreciated. If you have any further feedback or questions, please feel free to reach out to us. Geva from Restaurants Online Orders team

41. T

    tarikcet9 June 30, 2024, 17:48

    ★★★★★ 1.0 Unpublished

    wher is the qr code,table order ?

    Eskisi de çok iyi değildi ama qr code üzerinden sipariş verme imkanı vardı.Şu anda yok sanırım.Ne geliştirme var anlamadım.Çok eksik Ek olarak yazıyorum termal yazıcı bağlayamıyorum.online sipariş için qr indiremiyorum

42. J

    jimmyssteak June 11, 2024, 01:12

    ★★★★★ 1.0 Unpublished

    can't proceed to the next step. no start on off button?

    i'm experiencing an issue with the app. when a customer selects their food, they can't proceed to the next step. in the previous ver, after selecting food, it would move on to the next step for customer details like name and ph number. can not ever order. useless.

    Stored reply

    1. ReplyJune 11, 2024, 20:02

       Hi Jimmy, Lina from Restaurants product team. I have looked on your site and the Cart icon was missing, i have added it to the header of your site, so customers should be able to successfully book now (Please just check that the design and position of it, fits your preferences) I"m also sending you a direct email so you can update us if it was fixed

43. T

    tlholohelomoeti June 2, 2024, 04:35

    ★★★★★ 1.0 Unpublished

    Features available only in the previous online ordering app

    Fellas this is a really really good app, almost better than Uber Eats.... but why is it taking so long to bring back the features of the old app? I have an idea, why don't you just copy-paste the code from the previous app? We've been waiting for too long

44. L

    lvbranding May 4, 2024, 17:43

    ★★★★★ 1.0 Unpublished

    Why release something that is not ready?

    There is a quote: If something is working, do not ruin it." Guys, please make sure the app is ready to use before you release it as a must-go app; this version is so frustrating; it is a HUGE Step back for sure.

    Stored reply

    1. ReplyMay 7, 2024, 08:51

       Hi Lvbranding, Roni from Wix Restaurants here - I'm sorry to hear about your experience. While there are many improvements and new features that were added to the new app - like gift cards, tax, automatic refunds, improved order views, order status tracking, etc. - there are still missing features that we're working hard to complete, and keep releasing new features regularly. The old app is also still available and supported, for users who find it better suited for their needs. You can read more about the differences here: https://support.wix.com/en/article/wix-restaurants-about-the-differences-between-the-old-and-new-online-ordering-apps We'd be more than happy to hear more from you - I've sent you an email. Thank you, Roni

45. C

    christophereagle0 April 3, 2024, 12:15

    ★★★★★ 1.0 Unpublished

    Same as everyone else

    As everyone else has said they have released this app long before it's really ready, we're all like guinea pigs testing this for them. I wouldn't mind if I didn't feel forced into using the new app since the existing one has become unreliable (e.g. not showing new orders when they come through) and Wix response is that they no longer maintaining the old app as they have now released this new (faulty) app. When you flag issues over support with Wix they very quickly get back with a very cordial response but ultimately say "thanks for the feedback, we may or may not ever do anything to rectify this".... disappointing wix

    Stored reply

    1. ReplyApril 3, 2024, 14:59

       Hi Christopher, Eyal from the Wix product team here, so sorry to hear you are experiencing these issues. If you would like, I'll be happy to understand the issues you are experiencing in the previous app and see how we can help solve it. I'll follow up with an email with the details.

46. B

    betonish March 30, 2024, 23:51

    ★★★★★ 1.0 Unpublished

    rezalet

    Uygulamanın eksiklikleri çok ve bu eksiklikler giderilmeden neden yayınlıyorsunuz ki? İstenilen özelliklerin eklenmesi 1 yılı geçiyor! Yol haritasında belirttiğiniz yayınlanma tarihlerine bile uymuyorsunuz. Genel olarak wix güzel eyvallah ama şu restoran uygulamasını bir düzeltemediniz gitti!

    Stored reply

    1. ReplyMarch 31, 2024, 16:32

       Hi betonish, Roni from Wix here - thank you for your feedback! We're sorry to hear about your experience. We continue to work hard on adding new features and capabilities to the app, and are always happy to hear more about our users needs. While we added many new exciting features in the new app, there are still some gaps compared to the old one - many of them are already in progress. You can learn more about the current gaps in this article: https://support.wix.com/en/article/wix-restaurants-about-the-differences-between-the-old-and-new-online-ordering-apps Thank you, Roni, on behalf of the team

47. I

    isseyariga March 27, 2024, 04:35

    ★★★★★ 1.0 Unpublished

    Not being able to set holidays, year-end and new year holidays, and temporary regular holidays is fa

    You can only set the reception date for reservations on normal business days. For example, it is not possible to set future events such as holidays, year-end and New Year holidays, and other temporary store closings. At this rate, customers will be ordering takeout even on holidays when we are not accepting reservations. In the current state, where it is not possible to set reception on certain days, most restaurants will not be able to operate takeout services. The setting to add a specific event is a feature that existed in the old app. Please add the ability to set specific events to the new restaurant app as soon as possible.

    Stored reply

    1. ReplyMarch 27, 2024, 14:13

       Hi isseyariga, Roni from Wix here, thank you for your feedback! I'm happy to share that we're currently working on the ability to set closure dates, and it will be available within the next few weeks. We understand the inconvenience, and are working hard to keep adding exciting new features and capabilities. Regards, Roni, on behalf of the team

48. A

    alemanagement March 11, 2024, 03:37

    ★★★★★ 1.0 Unpublished

    Such a slap in the face to existing customers

    They disabled functionality of the features in the old Wix Restaurant app, but haven't included them in the newly forced app. I rely on Contactless Dine-In for my business, but it's not even developed yet for this new app - so what am I supposed to do? Give up thousands of dollars in sales while you get your act together? I see the same thing repeated about delivery functionality and multiple location features both below and in reviews for the old app for customers that RELY on this app for sales. It's really really disappointing that you don't care enough to put out a properly made application before disabling the old one. I don't know what I am going to do now. Awful.

    Stored reply

    1. ReplyMarch 11, 2024, 09:54

       Hi alemanagement, Roni from Wix Restaurants here, thank you for your feedback. First, let me reassure you that the old online ordering app is still fully functional and operational, and you can definitely keep using it. We built the new online ordering app to offer improved functionality and reliability for our users. It already offers significant improvements and new features, including advanced scheduling and fulfillment options, full tax support, gift cards, customizable notifications, and more. Having said that, it is a new app and we're working hard on adding additional features and capabilities constantly. Since you heavily rely on contactless dine-in, continuing to use the old app might be the best approach for you. See this article for the main differences between the apps offering: https://support.wix.com/en/article/wix-restaurants-about-the-differences-between-the-old-and-new-online-ordering-apps Regards, Roni

49. P

    pauledesign March 10, 2024, 22:43

    ★★★★★ 1.0 Unpublished

    I need a page/menu for each location!

    What's the point of this? It seems like a lot of other people are running into the same issue. Why do you release an app that is incomplete? Very misleading. I just wasted so much of mine and my client's time!!! GRRRRR

    Stored reply

    1. ReplyMarch 11, 2024, 09:57

       Hi pauldesign, Roni from WIx Restaurants here, thank you for your feedback. First, let me apologize for the inconvenience. While the new app offers many new capabilities, and keeps on growing, it indeed still doesn't support multi-locations. We know this is a critical capability, and are currently working on it. You can read more about the differences in the offerings of the two apps in this article: https://support.wix.com/en/article/wix-restaurants-about-the-differences-between-the-old-and-new-online-ordering-apps The old ordering app is still fully functional and operational, and you can of course keep using it. Regards, Roni

50. S

    squiddrink March 6, 2024, 21:30

    ★★★★★ 1.0 Unpublished

    After three weeks of email exchanges and approximately 2-3 hours of calls with Wix support

    Our opening hours are from 9 PM to 4 AM, every day. However, with the new Wix Restaurants, I am forced to split these hours into two segments: from 9 PM to 11:59 PM and from 12 AM to 4 AM for delivery. This restriction on delivery hours means that if a customer wants to place an order at 11:34 PM, they cannot. Indeed, the system accounts for the "closing" at midnight and subtracts the preparation time of 10 minutes and delivery time of 15 minutes from the closing hour. With the old version of Wix Restaurants, we did not have this problem. Moreover, because of this setup, our customers cannot place orders after 3:35 AM, even though we close at 4 AM. The issue arises because there are now two sets of hours: the regular hours and those specific to delivery with Wix Restaurants, thus creating a dual system of hours that disrupts our operations.

    Stored reply

    1. ReplyMay 7, 2024, 08:40

       Hi squiddrink, Roni from Wix Restaurants here, thank you for reaching out - I'm sorry to hear about your experience. Indeed the app currently has a limitation around opening hours that are pass midnight - there will be a "dead time" in the middle. This is on our plans. Note that in the new ordering app the only hours that matter are the delivery and/or pickup ones. The hours you set refer to the times when orders can be picked up or delivered to the customer. So if your pickup is until 4AM, customers won't be able to place an order at 4AM, because that means pickup will be at 4:10AM - after you're closed. If you want the pickup to be longer, you can change the pickup time to be until 4:15AM for example. As to the "2 sets" you referred to - some users indeed also see the "opening hours" section on their business info settings - we know it's confusing and are working on a fix, but these times are not used by the orders app. I also sent you an email to follow up. Thanks, Roni