Product Auction

Auction Intro

The Auction support was amazing helpful. They guide me hand by hand on how to work the Auction app. He gave me a breakdown of all the advantages and disadvantages of each. I would recommend this team and app to everyone using Wix. Amandeep Singh was very helpful

A great product and super helpful support

I looked at a few options and this was by far the best. I am not very technical and when I reached out to support, they were amazing - responsive, patient and very solved my issue immediately

Super easy to run your own auctions and keep more of your money

Not bad. Could use a few interface tweaks, like I'd like to be able to see how many bids and what the bid amount is up to on the auction home page. Instead, I have to go into each auction to see this info. When running 45 auctions at once, it becomes a ton of clicking for the admin, but overall, it's easy to use and straightforward. I downloaded a clock timer to add to my website homepage to show when the auctions are going to end. The app adds a counter to each auction page but for first time website landers, this timer is key. I will be looking at your other apps.

Excellent tech support!

I was new and also my customers are new to auctions, but we all enjoyed an fundraising auction. I asked many questions and the tech support was excellent. Highly recommended!

SCAMMERS! Avoid at any cost

Before installing it i asked them if the app is going to work normally because in my store i have 1000s of products and was sure that their app would fail to fetch them properly. However they guaranteed it was going to work, multiple times. Well the app is not working and i have sent them screenshots and basically have dissapeared since Thursday. Although before that they were extremely keen to replying back. I asked for a refund and they are not even answering. Total scammers so avoid them. Im now reporting them to Wix and Citizens Advice.

Updated Features Make This 5 STARS!! Highly Recommend.

We’ve been using this auction app for our charity events, and I’m thrilled with the improvements that they will be rolling out under the premium plan. The developers really listened to feedback and aim to deliver what we needed to give our bidders a smooth, transparent experience. The new outbid notification emails are a huge upgrade — they now show the product name with a direct link, the bidder’s last bid, the new current bid, and a clear “Place a New Bid Now” button. Plus, they include the auction end date and a link to the My Bids Dashboard, which makes it so much easier for participants to stay engaged. The My Bids Dashboard is new for logged in users. It shows each item with its end date, your last bid, the current highest bid, and a clear status (Outbid, You’re Highest, or Winner). The action buttons are perfectly matched to the situation — bidders can place a higher bid instantly, view their item, or even complete their purchase right away. Really happy with this service!

DON'T WASTE YOUR TIME

This doesn't work. Don't waste your time or money.

Not the best

App is not the most user friendly. There's not a good dashboard or integration to see or make auctions directly - you have to go into WIX, make a new product, add your one item, then go to the Webkul, add the auction, and set your start/reserve price. The auctions themselves work, just very clunky. It's slow to load, often showing the product before refreshing to show the auction, and there's no way for bidders to see what they've bid on. Also, there's no way to show if the reserve is met - I had quite a few bidders unhappy with this. Overall, you get what you pay for. It's a cheap auction service, does its job but looks and feels cheap.

This App is Trash

We only needed it for a few months, they took our money twice, and then did not communicate with us to resolve any issues we had. There were many. WIX also did nothing to help with a vendor they clearly support on their platform.

Too Many Flaws

I wanted to like this app as it would be a great addition to my wix store. Maybe if they can work out the kinks this will be better in the future. First problem, you cannot enable decimal point bidding (10.00 vs 10) and have a minimum bid increment at the same time, even though both options are offered at setup. What this looks like to customers is Current bid $100.00, minimum bid $20.00, but if they enter $120.00 instead of 120 the bid does not go through. The pop up letting them know they used a decimal point and bid did not go through is at the top of the screen and you would have to scroll up to see it. So basically people think they have bid when they have not. There was a glitch midway through my auction that allowed a buy now option at the reserve price, lost money on this, Tech support is not helpful and is overseas so do not expect a response until the next day if you are on EST

Cool app but needs a bit of work!

Cool app, works more or less fine. Customer service is nice. Things that would be nice to add: outbid notifications and 2 min time extension for last second bids. Edit: They refunded my silver plan due to a sync product issue. I just noticed that they added a new functionality to sync selected products, so the former issue is now solved.

Good Customer Service

Ravi was very helpful and got my business email configured in no time at all! He's even checking if they can customize my service to fit my website style. So far I'm very pleased.

Needs work

just spent an hour trying to sinc products to start another auction with no explanation why it ignores me and nothing works. Then I find buried in the product number 188 a message saying I have reached my product limit.

Unprofessional Auction

I wouldn't recommend this Auction App. It loads twice. First it shows the product with the Buy Now button and then it loads again to the Auction Page. I contacted Webkul and they say it cannot be fixed, its a Wix issue. Not Professional and the Design looks cheap.

TRASH

Want to waste your money? this is a perfect app to do it on.

Tried twice and wouldn't recommend!

This App will not work if your site uses cookies. Your customers have to go to the trouble of clearing their cache if your site used cookies before. Or if you currently use cookies, your customers have to visit the site using an "incognito" window. If this App worked with cookies on your site, I would recommend it, but not at this time.

It is not easy to use nor intuetive

I was the main one that requested this app from Wix to begin with. I trail tested and sadly. Low functionality . Imposibble to use . And have plenty of errors that needs to be cleared if not a complete overhall of the app before ever being installed. Not worth paying for ! Do Not waste your money !!

I should have taken the reviews more seriously

This is by far the worst app I have used. Most of Wix is what you see is what you get and the exceptions to that are fairly logical on how to move forward. Not the case with Product Auction. I give this app a fail. 1. The app is not intuitive or even close. It does not offer the results without a fair amount of jumping through hoops and trial and trial and error and error. I don’t have time to try to figure out how to make an app work, it should be fairly intuitive and logical. 2. Support is equally frustrating. I emailed for support received it which was not effective. The video call was plagued with background noise and echoes from the room. The language barrier was difficult to work with; it was hard to understand with me asking for several repeats. 3. Demo/support video is not comprehensive. Save your time your frustration and just go with a platform that’s effectively and conscientiously designed to support an auction and that is Givebutter.

Garbage Auction App and won't allow me to cancel!!!

Cancel?

Disregard. To cancel, go under your general Wix account, then subscriptions or premium subscriptions.

7 day trial period isn't useful

I wanted to get a good feel for how the auction software would work in my site before making a purchase. However, I'm finding the 7 day trial software is very, very limited. It is not clear what the limitations are until I find I can't do much. Reviews of the full package are so negative, I'm hesitant to jump in and pay.

ABSOLUTELY THE WORST WIDGET EVER CREATED.

Do not even waste your time with this app.

Great support

Had an issue with setup relating to the timezone settings - product guys came in and were very friendly in helping me correct this issue.

Doesn't function for me

I spent 5 hours trying to troubleshoot and figure out why the buttons and features to place a bid do not appear on the product. There is no way for me to chat live with anyone and customer support still has not responded. I don't even see anything to pause or cancel the subscription. It is very poorly made. Feels like a knockoff of an app. I am not sure how it has received any 5 star reviews

How do I cancel this?

I can upgrade my subscription but I don't see a way to cancel it.

The app is great

It is user friendly and very efficient and effective, I would recommend it for everyone.

Needs Work

Auction only shows on the product page. Should show in product widgets and galleries.

The Application is beautifully built

The Application is beautifully built and the best part is the team's support. The support team has been very responsive. I appreciate the Webkul's team for their commitment to support their customers.

I look forwards to future updates

**Full review coming soon** so far its really good but I have a felling its about to get a whole lot better :)

needs work!

the App is nice but everyone is asking for the same thing. Clients don't get informed about keeping the bids alive. So bidding turns dead as they don't receive updates. You cant say its a future plan when you know that this is what you need to run a auction app Can you please update this so we can make use of this in the proper manner. You cant tell me that you will update it specially for me for $650 when you know this is what every user needs!

Great Customer Service

Very helpful customer service!

Needs more work

A shame. A good idea, but not friendly to use. The biggest issue i have with this, is the fact that there is no app for us, the sellers, to connect to and update or use directly for our products to update, add or remove. Also, the user is taken outside of wix, which again, is not friendly.

Good Customer Service

Buggy and no documentation

Tried to add product auctions to my site. Once I synched the auction app to my products, I was not able to create auctions of items. All the items were greyed out. I tried to get live help, which supposedly comes with the premium plan, and it sends an email to the app developer. It is not live support. I subscribed for 1 month to give it a try. The app has a long way to go before it can even be called a beta.

Could Be Better...

I ran some tests with my customers, decided against using. The winner was not notified of winning, customer who was outbid was not notified either. When the auction is finished, the product is still available in the store at the winning bidders price so anyone could buy it. I think if these were fixed It would be a really good addition to a wix site.

Terrible Interface

The app is cumbersome, in general, and lacks features such as the ability to edit automated emails sent to bidders. Also, you have to click on each individual auction to see a list of bidders, emails and amounts. Bidders are not automatically notified of competing bids so admin management is time consuming and cumbersome. Also, I was not notified each time someone bid so I had to continually check back on each individual item, which was also time consuming and cumbersome. The automated emails sent to clients after the auction ended (which was sooner than I set it for), were incomplete in the information they contained. Customer service seems delayed. I would not recommend nor will I use it again.

CUSTOMIZED TO MY BUSINESS NEEDS!

ABSOLUTELY LOVE THIS APP. HAD TO GET IT CUSTOMIZED AND THEY PROVIDED EXACTLY WHAT I NEEDED. THANK YOU!

It's okay for auctioning off one lot at a time

It's okay for auctioning One big lot every half hour but not for multiple individual items in one auction. There is no thumb nails to see bids or to give the option of quick bid. You have to click on each item to see if anyone bid or to see the bid amount. Also the time is off. My auction was suppose to finish at 20 hours 8pm and it finished at 4pm so everyone missed the closing to bid. Also once it was finished the only way I had to inform the winner that they won was to click a button Notify winner. I didn't get an email or notification of the sale closing or a winner or anything. I don't even know if the winner got my notification or what options the site gives them to pay? Or if they even have to follow through and pay or if it keeps sending notifications. The app really needs to be upgraded and all the bugs out of it. Unfortunately I will be cancelling my subscription.

Finally an auction app!

I was so pleased to see an auction app in the store and added it straight away. I had some niggles with the setup of auctions but the responses from the support team were super fast and efficient and things were sorted out in no time! Excited to see the app in action!

Good product and service

Great feedback and urgency to solve the issues I had, I am very pleased and know where I went wrong. Good customer feedback and I will now purchase the premium version of the product auction!

Great application.

Vaibhav was very helpful and informative.

Amazing customer support

Very helpful and a amazing product! Thank You

Very Helpful

Thank you, Vaibhav Mishra for your patience and meeting with me! Very easy to use product

Great so far, thank you!

Vaibhav Mishra was very helpful in getting me acclimated to the auction add-on for my client's Six site. I have to admit that I couldn't have done this without his help :) He was clear to understand and to the point. Highly recommend the Six platform and Vaibhav Mishra specifically in tech support! Thank you.

Worst Experience Ever

Tech was useless and always talked over us. Constant bugs and issues on the auctions every week. Did not have many necessary features to run an auction. Told us they were "working on it" but issues never got resolved. STAY AWAY AT ALL COSTS.

Great service!!!

This App is working perfect for us! customer service is so patience and professional! Thank you!

Did not work for me

This app did not work for me. The installation was not easy- it just kept on re-pasting a shop front on top of a shop front. Wix were unable to help me and the app support people were difficult to contact and organise a time with.

Great Idea

This is a great idea and would be perfect for our business. However, once you load your inventory into their system, it causes a weird buffering when viewing items on the live site. A few days after installing, a customer reported not being able to see actual pricing when clicking on an item. It just shows "success" where the price should be. Deleting the app until those bugs are worked out.

Waiting for Support

So far so good!

Customer support was very helpful! Looking forward to using the app!