Gelato: Print on Demand

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1. ReplyApril 19, 2026, 11:21

   Hi, We’re sorry to hear about your experience and understand how frustrating this must be. We aim to provide a consistent and reliable integration, so it’s concerning to hear that you’ve encountered issues managing your products and with the current compatibility. We would really appreciate the opportunity to look into this further and better understand what happened, as there may be solutions or workarounds available depending on your setup. We’ve already reached out to you via email with more details and next steps, and we’re here to help resolve this for you as quickly as possible. Kind regards, Michal Gelato Support Team

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1. ReplyApril 2, 2025, 07:38

   Hi Sasha, We’re sorry to hear about your experience - it's certainly not what we want to offer. Our team has already reached out to provide clarifications regarding the integration with Wix. We strive to ensure a smooth experience for all users, and we appreciate your feedback as it helps us improve our services. If you have any further questions, feel free to reach out—we’re happy to assist. Best regards, Andrzej Gelato Support Team

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1. ReplyApril 2, 2025, 07:42

   Hello, We understand your concerns about the subscription pricing changes. The adjustment was part of a complete model update, which also introduced increased product discounts and additional benefits aimed at providing more value to our users. We appreciate your time with Gelato and would love for you to try the new structure to see how it could work for your business. If you have any questions or would like more details, feel free to reach out to us at apifeedback@gelato.com. Best regards, Andrzej Gelato Support Team

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1. ReplyMay 2, 2024, 09:02

   Hi there, Thank you for sharing your feedback, and the great rating! We're glad to hear that you've had an overall positive experience with Gelato, and we are working to get back to the fast responses that you've come to expect. If you ever need futher assistance or have any questions, our team is here to help 24/7. Kind regards, Kyle

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1. ReplyMarch 18, 2024, 16:17

   Hi there, thank you for your kind words and review! We're thrilled to hear that you're pleased with Gelato, and our apparel range. If you ever have any questions feel free to get in touch - our customer service team is available 24/7. Kind regards, Kyle

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1. ReplyNovember 28, 2023, 13:29

   Hi there, We are sorry to hear about the experience you've had with your order. This is definitely not the service we want to provide, as, while it can be a complicated topic, our goal is to make shipping as straight forward as possible. We appreciate this feedback, as it allows us the chance to investigate, learn and improve. We've reached out directly via email to continue the conversation and better understand how we can support you moving forward. Shipping discounts are also part of our Gelato+ subscriptions - this can be a great way to lower the cost of shipping or increase profits. More information on this can be found at: https://www.gelato.com/plus Should you have any questions around this please don't hesitate to reach out. Once again, thank you for your feedback and for helping us to improve. Best regards, Kyle Customer Service Manager

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1. ReplyOctober 27, 2023, 17:17

   Hi there, We're truly sorry to hear about the situation. While this is a cost we can't directly control, what we can offer is expert guidance and support to help you grow your business as fast as possible, in order to help you take advantage of sale volume. If you're interested, our customer service team is available 24/7 via live chat, and for specific onboarding support you can also reach out to us via apifeedback@gelato.com where our team will get in touch with tips and tricks. We hope to have the opportunity to talk and support your business. Kind regards, Kyle Customer Service Manager

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1. ReplyMay 4, 2023, 10:21

   Hi Christina, Apologies for the delay in response. We're glad to hear you've found our Customer Service team helpful, and really appreciate the feedback around printing quality - we'll pass this onto our team to help guide our plans and areas of focus. Our design experts have also checked the apparel product and have some recommendations which can help to ensure a consistent result: when working with white on coloured garments we suggest that 255 rgb is used, with clean edges to artwork. Transparencies are also best avoided where possible. If you'd like to give us another chance and see whether the results of updated designs meet your standards please let us know via apifeedback@gelato.com. Best regards, Kyle Customer Service Manager

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1. ReplyAugust 19, 2022, 11:52

   Hi Andy, Thank you for your feedback, it's great to hear that our customer service was helpful, and we'll be investigating the suggestions mentioned. Regarding the pricing, we saw you were referencing the shipping during your chat with our customer service team. Ideally you would either cover the cost of shipping within the product price you charge, or you can add shipping charges per region which mirror the Gelato flat rate pricing. Further details around this can be found at: https://apisupport.gelato.com/hc/en-us/articles/4405020510226-How-do-I-set-up-shipping-in-Wix- We have also recently added shipping discounts as part of our Gelato+ subscriptions - this can be a great way to lower the cost of shipping or increase profits too! I've reached out directly with details of our customer success team should you wish to discuss any further possibilities. Once again, thank you for your feedback and for helping us to improve. Best regards, Kyle Customer Service Manager

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1. ReplyJuly 28, 2022, 19:14

   Hi, thanks for your review. It's great to hear that you're happy with our integration, and that it's working as expected! Feel free to reach out if you ever need support with anything - we're here 24/7. Kind regards, Kyle