Hellotext

Hellotext brings AI-assisted sales and support to your online store across WhatsApp, Instagram, SMS and webchat. It is designed for merchants who want to reach customers in the channels they already use, without building automation flows from scratch. The app includes ready-made AI Playbooks for common goals such as cart recovery, repeat purchases and win-back campaigns. Each Playbook can be adjusted to fit your store's tone and policies before it goes live. When a shopper leaves items in their cart, Hellotext can follow up on WhatsApp with a link back to checkout. Because the AI works from your product catalog, it can suggest products, check stock and sizes, and share a cart directly in the conversation. It can also help answer common questions about orders, returns and store policies, and passes more complex conversations to your team along with the context of the chat. All conversations are gathered in a shared inbox with each customer's history, and reports help you understand how conversations relate to orders and revenue over time.