Usercentrics for Wix

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1. ReplyJanuary 26, 2026, 10:56

   Hello albstr3, Thank you for your feedback regarding Japanese language support. We understand that having the cookie banner available in your preferred language is essential for a seamless user experience on your website. We are constantly working to expand our language offerings to better serve our global community. Your request has been noted and shared with our product team for future updates. In the meantime, if you have questions about current language configurations or need technical assistance, please reach out to our support team: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyJanuary 9, 2026, 11:51

   Hello petraboomsma, Thank you for your feedback! We are glad you find the app to be a good tool for customizing your cookie banner. The floating trigger (the fingerprint icon) is a standard feature designed to ensure your website remains legally compliant by giving visitors constant access to manage their consent at any time. While its presence is essential for compliance, we do offer advanced options in our Premium plan to address the concerns you mentioned: Footer Link Integration: In the Premium version, you can choose to hide the floating trigger and instead use a fixed link in your website's footer to allow users to reopen the consent layer. Size and Visibility: While the standard trigger has a fixed size, the ability to limit it to specific pages or replace it with a footer link helps reduce visual distraction on your site. If you need help exploring these settings, please reach out to our support team: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 7, 2026, 10:17

   Hi drattwo, I'm sorry to hear you're running into this issue with custom fonts on your buttons. That definitely shouldn't be happening. If the font is not applying correctly to the default buttons even after being set, it sounds like there may be a technical conflict or a bug. We want to reassure you that this is not the intended behaviour. To help our developers investigate your specific setup and provide a fix, could you please submit a ticket via our support link: https://wix-support.usercentrics.com/hc/en-us/requests/new This is the best way for us to track your request and get back to you with a solution so your buttons look exactly the way you want them to.

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1. ReplyNovember 3, 2025, 11:25

   Hi ricsanchezbinadamu, Thank you for your feedback and pointing this out - We can certainly see how the plan description you read caused confusion, and we sincerely apologize for the inconvenience this has caused. It's crucial for us that our plan descriptions are completely accurate. We are reviewing the text you mentioned immediately to ensure it clearly and accurately reflects the features of each plan, and we appreciate you bringing this to our attention. To clarify, the Free plan is designed to provide full compliance for a site's single default language. The ability to add additional languages for your consent banner (with 60+ available) is a key feature of our Premium plan. If you have any further questions or would like to provide more detail on where you saw the confusing description, please don't hesitate to reach out to us directly by submitting a ticket here: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyOctober 7, 2025, 14:49

   Hi there, Thank you for sharing your feedback. The privacy icon is an important part of staying compliant with data protection laws, as it lets visitors easily review or update their consent preferences at any time. At the moment, full control over the icon’s design and placement is available only with the Premium plan. We appreciate your perspective and will share your comments with our team. If you’d like any help or have questions, our support team is available here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 22, 2025, 10:43

   Hi there, Thank you for taking the time to share your feedback with us. The fingerprint icon is an important compliance feature, as it allows visitors to review or withdraw their consent at any point — something that is legally required. With the Premium plan, you do have the option to limit where the icon appears by selecting specific pages. We understand this may feel restrictive and truly appreciate your input — I’ll make sure your feedback is shared with our team. If you’d like additional support, our team is always happy to help. You can reach us anytime using the link below: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMarch 12, 2025, 10:10

   Dear Stevhooker, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing issues with the app. To better assist you, we kindly ask you to reach out to our Support Team using the link below: https://wix-support.usercentrics.com/hc/en-us/requests/new This will allow us to review your issue in detail and provide step-by-step guidance through the installation process. Best regards, Usercentrics for Wix Support Team

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1. ReplyAugust 21, 2024, 05:56

   Hello ncg-group, Thank you for reaching out and sharing your suggestions on product improvements. We understand that the concerns you raised are critical to your operations. While certain aspects fall outside our direct control, we’re committed to assisting you as much as possible. We're pleased to inform you that we’re working on implementing the option to run multiple scans. This feature is expected to be available by the end of September, and we will notify you as soon as it’s live. For your other concerns, we would like to ask you to reach out to our Customer Support team as this requires more investigation. We understand that identifying the exact tags causing compliance issues can be complex, especially for small enterprises, and our team is here to help guide you as much as we can. Please feel free to contact us at wix-support@cookiebot.com, and we will prioritize providing the support you need. Kind regards, The Cookiebot™ for Wix Support Team

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1. ReplyAugust 20, 2024, 06:37

   Hello darrentickner, Thank you for your feedback. We are happy to share the news with you that the bottom layout of the banner will be released within the next two weeks. We’ll notify you once it’s live! Regarding categories defaulting to "denied," this aligns with GDPR regulations. Only "essential" cookies should load before consent. According to the GDPR it's required that consent is given through a clear, affirmative action, making pre-ticked boxes non-compliant. For more info on our product or further assistance, please visit https://wix-support.cookiebot.com/hc/en-us or contact our support team at wix-support@cookiebot.com. We appreciate your feedback and look forward to improving your experience. Best regards, The Cookiebot™ for Wix Support Team

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1. ReplyAugust 5, 2024, 20:29

   Hello darioplitsch, Thank you for your review and for reaching out to us - we appreciate your feedback and are here to assist you. At the moment, it's not possible to manually request a scan, but it will run again automatically after 30 days. However, our team is actively working on providing you with this functionality soon. In the meantime, you might find the steps outlined in this FAQ article helpful: https://wix-support.cookiebot.com/hc/en-us/articles/14736069873820-I-already-followed-the-recommended-steps-but-the-scan-still-shows-issues-What-can-I-do
 Should you need further assistance, please contact us via wix-support@cookiebot.com and our team will promptly guide you through the next steps. Kind regards,
 The Cookiebot™ for Wix Support Team

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1. ReplyAugust 1, 2024, 05:43

   Hello Downprime, Thank you for your inquiry and review. We currently don't offer the “Pay or Accept” CMP model and it's not on the the short-term roadmap for the Cookiebot™ for Wix by Usercentrics App. The app will however enable you to set up a consent banner, customize it to match the look and feel of your website, and give your users the option to share their cookie consent preferences. If you have any other questions on the capabilities of our product, please visit our Helpdesk here: https://wix-support.cookiebot.com/hc/en-us or contact our Support Team via wix-support@cookiebot.com. Kind regards, The Cookiebot™ for Wix Support Team

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1. ReplyJuly 16, 2024, 11:07

   Hello Podcast607, We're sorry to hear about your negative experience with our product. Your feedback is crucial to us, and we're dedicated to resolving any issues you've encountered. Please contact our Customer Support team at wix-support@cookiebot.com so we can assist you promptly. We appreciate your patience and look forward to assisting you. Best regards, The Cookiebot™ for Wix Support Team

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1. ReplyJuly 5, 2024, 10:35

   Hello Mateuszuram, We're sorry to hear about your negative experience with our product. Your feedback is crucial to us, and we're dedicated to resolving any issues you've encountered. Please contact our Customer Support team at wix-support@cookiebot.com so we can assist you promptly. We appreciate your patience and look forward to assisting you. Best regards, The Cookiebot™ for Wix Support Team