Usercentrics for Wix

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1. ReplyJuly 31, 2026, 08:08

   Hello officialjoelpulliam, we're sorry to hear this, that's frustrating. We want to make sure the banner is running and working correctly. Could you share your site URL to our support team so we can get this fixed: https://wix-support.usercentrics.com/hc/en-us/requests/new?

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1. ReplyJuly 13, 2026, 08:18

   Hello athextechnology, thank you for your feedback. We're sorry to hear about your experience. If you could share more details, our team would like to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJune 24, 2026, 10:32

   Hello franzbaur, thank you for your feedback. We understand your frustration. It may be helpful to know what the plans include: the free plan offers neutral black and white banner designs that blend smoothly into your site, along with Google Consent Mode support at no additional cost. The premium plan provides further customisation, including the option to add your own logo, remove our branding, and automatically match the banner style to your site's theme. Your perspective on the pricing structure has been noted internally. If you have any questions about the available plans or need assistance, our team is here to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJune 16, 2026, 08:27

   Thank you for your feedback. We do have black and white banner themes for free which are a more neutral fit, as well as other new customisation features. We'd like to hear more from them about how we could improve our banners and customisation experience - feel free to reach out to our support team https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 14, 2026, 11:18

   Hi there, sorry to hear the app hasn't been working well for you. We'd  like to understand what's happening on your end and hear which customizations you're missing — that kind of input directly shapes how we improve the app. Please reach out so we can dig into this with you: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 11, 2026, 08:00

   Hello karley605, Thank you for letting us know, and we're sorry to hear you're experiencing this issue. Could you please reach out to our support team so we can investigate and get this resolved for you? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 6, 2026, 14:11

   Edited: Hi there, we're glad to confirm we've solved the issue now! Thank you for sharing your feedback again. Please let us know if we can support you with anything else. The Cookiebot Team ---- Hello digital3095, Thank you for letting us know. Our team is actively working on a fix for this, and we want to make sure you're updated as soon as it's resolved. Could you please reach out to our support team so we can keep you in the loop? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 6, 2026, 06:20

   Hello hello93744, thank you for your feedback! Just to let you know, it is possible to remove the fingerprint icon for free. We'd love to understand why this wasn't working on your end — could you please reach out to our support team so we can look into it? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyApril 14, 2026, 14:18

   Hi olivierpeyr, thank you for sharing your feedback. We understand the frustration - the free plan does have limitations on customization, and we're sorry it didn't meet your needs. If you'd like to learn more about what's included in the free plan, our support is happy to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMarch 10, 2026, 10:20

   Hi mateiivan99 , thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. If you would like to share more about what did not work for you, we are here to listen and help. Please reach out to our support team so we can better understand your concerns and work toward a solution together: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 25, 2026, 09:25

   Hi willscott18, We’re sorry for any confusion and for the time you’ve spent seeking clarification on our compliance standards. Ensuring clear, reliable compliance solutions remains a top priority for us. The Transparency and Consent Framework (TCF) is the recognized industry standard for supporting GDPR compliance on ad-supported websites. While TCF is fully supported within our standard CMP, it is not currently supported in the Wix application. Our platform is continuously updated to align with global regulatory requirements, including the latest TCF standards. Your feedback has been logged as a feature request and shared with our product team for consideration. If you need further assistance or have additional questions, our support team is always happy to help. You can reach us via the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 19, 2026, 09:53

   Hello double8-conseil, We are sorry to hear that you are disappointed with our app, especially in comparison to the native Wix tool you were previously using. Our goal is to provide a specialized consent management platform that ensures your site meets high global compliance standards (such as GDPR and Google Consent Mode v2) that often go beyond basic native features. However, we clearly have more work to do to ensure the user experience feels as seamless as possible for you. We truly appreciate you taking the time to share this feedback, as it helps us better understand which features matter most to our users. Should you require any further information or support, feel free to contact us at: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 2, 2026, 12:03

   Hallo mtaleb81, Es tut mir aufrichtig leid zu hören, wie frustriert und besorgt Sie bezüglich der Klassifizierung von Wix Analytics sind. Ich kann absolut nachvollziehen, warum eine Diskrepanz zwischen der Klassifizierung und der angegebenen Rechtsgrundlage verwirrend und ärgerlich ist. Das sollte definitiv nicht passieren. Wir möchten Ihnen versichern, dass fehlerhafte Klassifizierungen oder widersprüchliche Informationen zur Rechtsgrundlage nicht das beabsichtigte Verhalten unserer App sind. Bitte reichen Sie ein Ticket über unseren Support-Link ein, damit unser technisches Team Ihr spezifisches Setup untersuchen kann: https://wix-support.usercentrics.com/hc/en-us/requests/new Dies ist der beste Weg für uns, die Kategorisierung der Dienste auf Ihrer Website zu prüfen und eine Lösung anzubieten, um sicherzustellen, dass Ihr Setup Ihren Compliance-Anforderungen entspricht.

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1. ReplyJanuary 5, 2026, 17:03

   Hi 2017andreid, That definitely shouldn't be happening. I'm sorry to hear you're running into this issue where the banner isn't appearing even though the app shows as active. I want to reassure you that this is not the intended behavior. To resolve this, we need to investigate your specific site setup and configuration. Please submit a ticket via our support link so our team can look into this for you and get it fixed: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 6, 2026, 10:22

   Hello hmaridogan, We are genuinely sorry to hear about your frustration with the plan features and the impact you feel the app has on your site. We understand it limits your design vision. The Free plan is designed to provide essential legal compliance, like GDPR and Google Consent Mode, using our default settings. Advanced visual customizations and further design flexibility are part of our Premium plan. Regarding your concerns about SEO and performance, we want to reassure you that our app is built to balance compliance with site efficiency. We genuinely value this feedback and invite you to log your specific suggestions via our support link so our product team can track them directly: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 2, 2026, 15:02

   Hi bilgiinfo, We understand the frustration regarding our plan features and pricing. I am sorry to hear that the current offering feels inadequate compared to your expectations for a Wix integrated tool. The Free plan is designed to provide essential legal compliance, such as GDPR and Google Consent Mode, using our standard default settings. Our Premium plan includes advanced visual customizations to better fit your site's aesthetic. We genuinely appreciate this honest feedback regarding the theme designs and monthly costs. We track all user feedback to help guide our future updates. I invite you to send your specific suggestions to our team via this link so we can track your feedback directly: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyDecember 10, 2025, 12:11

   Hi sharonkgaza, Oh no, I am genuinely sorry to hear you're running into these serious technical issues. The banner showing up twice and your preferences not saving are definitely not the intended behavior. We need to investigate your specific Wix setup to stop the overlapping banners and troubleshoot why your cookie choices aren't being remembered across visits. Regarding the banner's location: the ability to move the banner and customize its appearance are features of our Premium plan. Our Free plan provides full essential compliance but uses default settings for placement and styling. Please submit a ticket via our support link right away: https://wix-support.usercentrics.com/hc/en-us/requests/new. This is the best way for our specialized team to investigate these bugs and provide you with a direct solution.

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1. ReplyNovember 13, 2025, 14:06

   Hallo bfellnerphotography, Es tut uns sehr leid, dass Sie mit dieser Änderung so unzufrieden sind und sich gezwungen sehen, auf eine neue Lösung umzusteigen. Wir verstehen, dass es schwierig ist, wenn ein vertrautes Werkzeug ersetzt wird, und ich kann nachvollziehen, wie ärgerlich es ist, dass Sie nun für Funktionen bezahlen müssen, die Sie zuvor genutzt haben. Der kostenlose Tarif ist so konzipiert, dass jede Website mit unseren Standardeinstellungen die wichtigsten Datenschutzgesetze, wie z. B. die DSGVO, vollständig erfüllt. Die von Ihnen erwähnten erweiterten visuellen Anpassungen, wie z. B. die Änderung des Banner-Designs, sind in unserem Premium-Tarif enthalten. Wir sind bestrebt, allen Nutzern eine konforme und zuverlässige Lösung anzubieten. Wir sammeln jedoch jedes Nutzerfeedback, um unsere Tarife kontinuierlich zu verbessern. Wenn Sie Ihre Unzufriedenheit an unser Produktteam weiterleiten möchten, reichen Sie bitte hier ein Ticket ein: https://wix-support.usercentrics.com/

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1. ReplyOctober 7, 2025, 09:05

   Hi there, Thank you for your feedback! Wix teamed up with Usercentrics to help websites comply with privacy laws such as the GDPR. The free plan includes the key legal requirements, and the Premium plan provides extra flexibility and customization. We understand your concerns and are actively reviewing our plans to make them more flexible and transparent for different business needs. Your feedback truly helps guide our improvements. If you need any kind of assistance, please don’t hesitate to contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 22, 2025, 11:13

   Hi danielnolle, We’re truly sorry to hear that your experience with the Usercentrics App on WIX was not positive. Your feedback is very important to us, and we’d love to understand what went wrong so we can improve both the app and your experience. Could you please share more details with us through the link below? https://wix-support.usercentrics.com/hc/en-us/requests/new Our team is here to help and will do everything we can to resolve the issue.

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1. ReplySeptember 8, 2025, 09:57

   Hi there, Thank you for sharing your feedback with us! We understand your concerns. The free version of the Usercentrics app on Wix provides all the essential compliance features needed to ensure your website has a legally valid cookie banner at no cost. The Premium version, on the other hand, offers additional customization options — such as design flexibility and advanced settings — for users who want more control over the look and feel of the banner. We appreciate your input and will make sure to share it with our product team as we continue to improve the app for Wix users. If you’d like further assistance, our support team is here to help and can be reached via the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyAugust 22, 2025, 11:44

   Hi there, Thank you for sharing your feedback with us! We understand how this could be frustrating and are sorry you’ve had this experience. Wix introduced the Usercentrics app to help ensure that websites remain legally compliant with privacy regulations. The free version covers all essential compliance needs, while the Premium plan offers more flexibility, including customization options such as color adjustments. We truly value your feedback and will make sure it is passed on to our product team as we continue improving the app. If you’d like, our support team is also available and you can reach out to us using the below link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyAugust 13, 2025, 14:00

   Hi there, Thank you for your feedback — we understand your concerns. The free Wix banner is designed to cover the essential requirements for compliance, while features such as color customization are part of our paid plans. This structure allows us to continue developing the product and ensuring it stays compliant with evolving legal standards. We’ll share your feedback with our product team for consideration as we work on enhancing the Wix user experience.

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1. ReplyAugust 13, 2025, 09:46

   Hi there, Thank you for taking the time to share your feedback with us. We understand how important it is for a cookie banner to be clear, accurate, and tailored to your audience. The free version of our CMP is designed to meet essential compliance needs, while the premium plan includes extended customization options such as translation editing. That said, we recognize your concerns about translation quality and will share your feedback with our product team so we can continue improving both the default translations and the overall flexibility of our tool. If you’d like, our support team can also review your current setup and suggest ways to optimize it within the free version. Please feel free to reach out to us directly — we’re here to help.

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1. ReplyAugust 6, 2025, 11:44

   Hi there, Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations. If there’s anything specific you’d like to share or if we can assist in any way, our Support team will be happy to help via: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyAugust 6, 2025, 11:44

   Hi jjeziorek, Thank you for your feedback! We understand that pricing is an important consideration, and we aim to provide a fully compliant, regularly updated cookie consent solution that meets legal requirements and adapts to regulatory changes. This includes ongoing maintenance, security updates, and scanning to ensure full coverage — which can make the cost different from entertainment subscriptions. We appreciate you sharing your perspective, as it helps us continue improving our service and value.

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1. ReplyAugust 4, 2025, 13:37

   Hi TheWaiterExperience, We sincerely apologise for the frustrating experience you had with our App. I can assure you that this is not the expected experience users should have when using the Usercentrics App. If you could reach out to us regarding this issue, we will happily assist. You can use this link to contact us: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJuly 14, 2025, 10:17

   Hi there, We’re sorry to hear the experience didn’t meet your expectations. Usercentrics is designed to offer essential functionality out of the box, with advanced customisation available on paid plans. If you’ve encountered issues with performance or setup, we recommend reaching out to Support via https://wix-support.usercentrics.com/hc/en-us/requests/new. We’re happy to help clarify any misunderstandings or assist where needed.

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1. ReplyJune 18, 2025, 14:07

   Hi axonsnets1s, We are very sorry you are having difficulties with our banner on your site! The banner should appear if enabled with no other effort. We understand you have already submitted a ticket; however, could you please reach out to the support team once more, and we will make sure someone attends to this. In order for us to identify the ticket, we suggest adding "WIX Issue" as the subject line or in the body of the email.

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1. ReplyJune 16, 2025, 13:00

   Hi there, We appreciate you taking the time to leave a review, even if your experience wasn’t what you’d hoped for. We would like to encourage you to contact our support team to share more about what didn’t meet your expectations — we’re always here to help and would love to see if there’s anything we can do to improve your experience. Thanks again for your feedback!

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1. ReplyJune 16, 2025, 12:59

   Dear Customer, Thank you for taking the time to share your review. We regret that your experience did not meet your expectations. Should you wish to provide further details regarding your concerns, we encourage you to contact our support team. We are committed to continuous improvement and would welcome the opportunity to address any issues you encountered. Once again, we appreciate your feedback.

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1. ReplyJune 6, 2025, 13:12

   Hello guterkuenstler, Thank you for your review. We're sorry to hear about your dissatisfaction. Due to an extraordinary volume of tickets, our response times are currently longer than usual. After reading your review, we believe that you have already created a support ticket regarding your issue. We are currently waiting for your reply with more details so we can proceed to the next step and help resolve the problem. If you need any further assistance, feel free to contact our dedicated support team.

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1. ReplyJuly 26, 2024, 08:04

   Hallo Hirsch13, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es tut uns leid zu hören, dass nicht alle Dienste, die Sie auf Ihrer Wix-Website implementiert haben, derzeit gefunden werden. Unser Scanner-Repository umfasst derzeit über 2.200 Services. In seltenen Fällen kann es vorkommen dass gewisse Subdomains von unserem Scanner noch nicht einem vorhandenen Dienst zugeordnet werden können. Wir arbeiten jedoch kontinuierlich daran, unser Repository auf dem neuesten Stand zu halten und zu erweitern. In diesem Fall bitten wir Sie daher, unserem Support-Team die Details dieser Dienste unter wix-support@cookiebot.com mitzuteilen. Wir werden dann dafür sorgen, dass das Repository aktualisiert wird, damit sie in einem zukünftigen Scan-Bericht gefunden und erkannt werden. Herzliche Grüße, Das Cookiebot™ für Wix Support-Team