Usercentrics for Wix

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1. ReplyJuly 31, 2026, 08:08

   Hello officialjoelpulliam, we're sorry to hear this, that's frustrating. We want to make sure the banner is running and working correctly. Could you share your site URL to our support team so we can get this fixed: https://wix-support.usercentrics.com/hc/en-us/requests/new?

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1. ReplyJuly 13, 2026, 08:18

   Hello athextechnology, thank you for your feedback. We're sorry to hear about your experience. If you could share more details, our team would like to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJune 24, 2026, 10:32

   Hello franzbaur, thank you for your feedback. We understand your frustration. It may be helpful to know what the plans include: the free plan offers neutral black and white banner designs that blend smoothly into your site, along with Google Consent Mode support at no additional cost. The premium plan provides further customisation, including the option to add your own logo, remove our branding, and automatically match the banner style to your site's theme. Your perspective on the pricing structure has been noted internally. If you have any questions about the available plans or need assistance, our team is here to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJune 16, 2026, 08:27

   Thank you for your feedback. We do have black and white banner themes for free which are a more neutral fit, as well as other new customisation features. We'd like to hear more from them about how we could improve our banners and customisation experience - feel free to reach out to our support team https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 14, 2026, 11:18

   Hi there, sorry to hear the app hasn't been working well for you. We'd  like to understand what's happening on your end and hear which customizations you're missing — that kind of input directly shapes how we improve the app. Please reach out so we can dig into this with you: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 11, 2026, 08:00

   Hello karley605, Thank you for letting us know, and we're sorry to hear you're experiencing this issue. Could you please reach out to our support team so we can investigate and get this resolved for you? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 6, 2026, 14:11

   Edited: Hi there, we're glad to confirm we've solved the issue now! Thank you for sharing your feedback again. Please let us know if we can support you with anything else. The Cookiebot Team ---- Hello digital3095, Thank you for letting us know. Our team is actively working on a fix for this, and we want to make sure you're updated as soon as it's resolved. Could you please reach out to our support team so we can keep you in the loop? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMay 6, 2026, 06:20

   Hello hello93744, thank you for your feedback! Just to let you know, it is possible to remove the fingerprint icon for free. We'd love to understand why this wasn't working on your end — could you please reach out to our support team so we can look into it? You can contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyApril 14, 2026, 14:18

   Hi olivierpeyr, thank you for sharing your feedback. We understand the frustration - the free plan does have limitations on customization, and we're sorry it didn't meet your needs. If you'd like to learn more about what's included in the free plan, our support is happy to help: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyMarch 10, 2026, 10:20

   Hi mateiivan99 , thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. If you would like to share more about what did not work for you, we are here to listen and help. Please reach out to our support team so we can better understand your concerns and work toward a solution together: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 25, 2026, 09:25

   Hi willscott18, We’re sorry for any confusion and for the time you’ve spent seeking clarification on our compliance standards. Ensuring clear, reliable compliance solutions remains a top priority for us. The Transparency and Consent Framework (TCF) is the recognized industry standard for supporting GDPR compliance on ad-supported websites. While TCF is fully supported within our standard CMP, it is not currently supported in the Wix application. Our platform is continuously updated to align with global regulatory requirements, including the latest TCF standards. Your feedback has been logged as a feature request and shared with our product team for consideration. If you need further assistance or have additional questions, our support team is always happy to help. You can reach us via the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 19, 2026, 09:53

   Hello double8-conseil, We are sorry to hear that you are disappointed with our app, especially in comparison to the native Wix tool you were previously using. Our goal is to provide a specialized consent management platform that ensures your site meets high global compliance standards (such as GDPR and Google Consent Mode v2) that often go beyond basic native features. However, we clearly have more work to do to ensure the user experience feels as seamless as possible for you. We truly appreciate you taking the time to share this feedback, as it helps us better understand which features matter most to our users. Should you require any further information or support, feel free to contact us at: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyFebruary 2, 2026, 12:03

   Hallo mtaleb81, Es tut mir aufrichtig leid zu hören, wie frustriert und besorgt Sie bezüglich der Klassifizierung von Wix Analytics sind. Ich kann absolut nachvollziehen, warum eine Diskrepanz zwischen der Klassifizierung und der angegebenen Rechtsgrundlage verwirrend und ärgerlich ist. Das sollte definitiv nicht passieren. Wir möchten Ihnen versichern, dass fehlerhafte Klassifizierungen oder widersprüchliche Informationen zur Rechtsgrundlage nicht das beabsichtigte Verhalten unserer App sind. Bitte reichen Sie ein Ticket über unseren Support-Link ein, damit unser technisches Team Ihr spezifisches Setup untersuchen kann: https://wix-support.usercentrics.com/hc/en-us/requests/new Dies ist der beste Weg für uns, die Kategorisierung der Dienste auf Ihrer Website zu prüfen und eine Lösung anzubieten, um sicherzustellen, dass Ihr Setup Ihren Compliance-Anforderungen entspricht.

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1. ReplyJanuary 23, 2026, 12:09

   Hello chio8125, Thank you for your honest feedback. We fully understand that the design and color scheme of a website are of utmost importance to you and your customers. The blue fingerprint icon (the Privacy Trigger) is a standard element that ensures website visitors can manage their consent at any time, a legal requirement in many regions. In the free plan, this icon's color and position are fixed to provide this basic functionality for all users. However, for professional users, our Premium plan offers extensive customization options. With this, you can match the icon's color to your website's branding, change the icon's position and hide the icon entirely in certain pages and use a discreet text link in the footer instead. We regret that this information wasn't available earlier for your planning purposes. Our support team is happy to help if you need further assistance: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyJanuary 22, 2026, 16:35

   Hello chkartusch, Thank you for sharing your feedback. The Free plan is designed to provide essential legal compliance, like GDPR and Google Consent Mode, using our default settings. Advanced visual customizations and further design flexibility are part of our Premium plan. If you have more questions or need further assistance, please feel free to reach out to our support team: https://wix-support.usercentrics.com/hc/en-us/requests/new.: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 5, 2026, 17:03

   Hi 2017andreid, That definitely shouldn't be happening. I'm sorry to hear you're running into this issue where the banner isn't appearing even though the app shows as active. I want to reassure you that this is not the intended behavior. To resolve this, we need to investigate your specific site setup and configuration. Please submit a ticket via our support link so our team can look into this for you and get it fixed: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 5, 2026, 09:38

   Hello findmineorg, We are sorry to hear how frustrated you are with the privacy trigger and the cost associated with customizing it. That icon is our privacy trigger, which is essential for legal compliance (like GDPR). Its main purpose is to build trust by giving your visitors constant, easy access to manage their privacy settings at any time, which is a key legal requirement for transparency. We absolutely understand your feedback on its design and how it affects your site's aesthetic. Our Free plan is designed to provide full compliance using these essential default settings, while advanced visual customizations—including the ability to change or move the trigger—are part of our Premium plan. We genuinely appreciate this honest feedback, and I invite you to log it via our support link so our product team can track it directly: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 6, 2026, 10:22

   Hello hmaridogan, We are genuinely sorry to hear about your frustration with the plan features and the impact you feel the app has on your site. We understand it limits your design vision. The Free plan is designed to provide essential legal compliance, like GDPR and Google Consent Mode, using our default settings. Advanced visual customizations and further design flexibility are part of our Premium plan. Regarding your concerns about SEO and performance, we want to reassure you that our app is built to balance compliance with site efficiency. We genuinely value this feedback and invite you to log your specific suggestions via our support link so our product team can track them directly: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 2, 2026, 14:58

   Hi iluvkd23, We appreciate and understand your concerns. That icon is our privacy trigger, while it is a key feature for maintaining legal compliance (like GDPR), its main purpose is to build trust with your visitors. it gives them constant, easy access to manage their privacy settings at any time, which is a legal requirement for transparency. That said, we absolutely understand your feedback on its design and how that affects your site's aesthetic. Our Free plan is designed to get any site fully compliant with these essential default settings. Advanced visual customizations, including the ability to change the trigger's position and what pages to have it included, are part of our Premium plan. We invite you to log your feedback via our support link, as this is where all feedback is tracked by our product team: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyJanuary 2, 2026, 15:02

   Hi bilgiinfo, We understand the frustration regarding our plan features and pricing. I am sorry to hear that the current offering feels inadequate compared to your expectations for a Wix integrated tool. The Free plan is designed to provide essential legal compliance, such as GDPR and Google Consent Mode, using our standard default settings. Our Premium plan includes advanced visual customizations to better fit your site's aesthetic. We genuinely appreciate this honest feedback regarding the theme designs and monthly costs. We track all user feedback to help guide our future updates. I invite you to send your specific suggestions to our team via this link so we can track your feedback directly: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyDecember 22, 2025, 09:47

   Hello caleblewis5, We are genuinely sorry for your frustration regarding customization and pricing. We understand it is disappointing when features you rely on require a premium subscription. Our Free plan provides full legal compliance using essential default settings, while advanced design customizations are part of our Premium plan. Additionally, our pricing scales with website traffic to support high-volume technical demands, though we hear your concerns about transparency. We are constantly reviewing our models based on user feedback. Please reach out to us directly so we can discuss your specific needs: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyDecember 10, 2025, 12:11

   Hi sharonkgaza, Oh no, I am genuinely sorry to hear you're running into these serious technical issues. The banner showing up twice and your preferences not saving are definitely not the intended behavior. We need to investigate your specific Wix setup to stop the overlapping banners and troubleshoot why your cookie choices aren't being remembered across visits. Regarding the banner's location: the ability to move the banner and customize its appearance are features of our Premium plan. Our Free plan provides full essential compliance but uses default settings for placement and styling. Please submit a ticket via our support link right away: https://wix-support.usercentrics.com/hc/en-us/requests/new. This is the best way for our specialized team to investigate these bugs and provide you with a direct solution.

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1. ReplyDecember 8, 2025, 14:06

   Hi mooresb, I am genuinely sorry to hear how frustrated you are with your experience. I understand your points about the policy link and the visibility of the privacy icon. That icon is our Privacy Trigger, which is key for legal compliance and visitor trust, offering constant access to settings. The ability to include your privacy policy without linking to a URL, along with advanced customizations (like changing the icon's position or turning it off), are Premium plan features. Our Free plan ensures essential legal compliance with default settings. We track all feedback carefully. Please log this directly with our team here so it can be reviewed: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyDecember 1, 2025, 13:03

   Hi multimediakev, I am genuinely sorry to hear how frustrated you are with the app's design, especially regarding the large icon that is affecting the look of your site. We understand this feedback completely, but that icon is our essential privacy trigger, required for legal compliance (like GDPR) to ensure visitors can always manage their settings. Our Free plan is designed to provide compliance using default settings, while advanced visual customizations, including the ability to change the trigger's size and position, are features of our Premium plan. We track all design suggestions, so please log your specific feedback or any questions at https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyDecember 1, 2025, 13:02

   Ola musclorsuplementos, Lamento muito saber como você está frustrado(a) com o design do aplicativo, especialmente em relação ao ícone grande que está afetando a aparência do seu site. Entendemos completamente este feedback, mas esse ícone é o nosso essencial "Privacy Trigger", necessário para a conformidade legal (como o GDPR) e para garantir que os visitantes possam sempre gerenciar suas configurações. Nosso Plano Gratuito é projetado para fornecer conformidade usando configurações padrão, enquanto personalizações visuais avançadas, incluindo a capacidade de alterar o tamanho e a posição do gatilho, são recursos do nosso Plano Premium. Registramos todas as sugestões de design, portanto, por favor, envie seu feedback específico ou quaisquer dúvidas em https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyNovember 18, 2025, 12:38

   Hello nicolanottdesign, We are genuinely sorry to hear how frustrated you are with the design of the Free plan. We can certainly see how the bright blue color and the permanent blue icon (privacy trigger) can look awful and disrupt your site’s aesthetic. While we absolutely understand your feedback on its design, it is a key feature for legal compliance (like GDPR). Its main purpose is to build trust by giving your visitors constant, easy access to manage their privacy settings at any time, which is a key requirement for transparency. We also understand your frustration around the cost. The Free plan is designed to provide full legal compliance using our essential default settings. Advanced visual customizations, including changing the color, font, or the trigger's position, are included as part of our Premium plan. Please log your feedback via a ticket so our product team can formally track it: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyNovember 17, 2025, 10:46

   Hello rapp992, We are sorry to hear how frustrated you are with the privacy pin and the feeling of being forced into a decision. That icon is our privacy trigger. While it is a key feature for legal compliance (like GDPR), its main purpose is to build trust with your visitors. It gives them constant, easy access to manage their privacy settings at any time, which is a key part of transparency and a legal requirement. I understand your frustration with needing to pay more than 7€/month to remove or customize it. Our Free plan is designed to get any site fully compliant with these essential default settings. Advanced visual customizations, including the ability to change the trigger's color or position, are part of our Premium plan. If you would like to log your feedback via a ticket, please do so here: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyNovember 13, 2025, 14:06

   Hallo bfellnerphotography, Es tut uns sehr leid, dass Sie mit dieser Änderung so unzufrieden sind und sich gezwungen sehen, auf eine neue Lösung umzusteigen. Wir verstehen, dass es schwierig ist, wenn ein vertrautes Werkzeug ersetzt wird, und ich kann nachvollziehen, wie ärgerlich es ist, dass Sie nun für Funktionen bezahlen müssen, die Sie zuvor genutzt haben. Der kostenlose Tarif ist so konzipiert, dass jede Website mit unseren Standardeinstellungen die wichtigsten Datenschutzgesetze, wie z. B. die DSGVO, vollständig erfüllt. Die von Ihnen erwähnten erweiterten visuellen Anpassungen, wie z. B. die Änderung des Banner-Designs, sind in unserem Premium-Tarif enthalten. Wir sind bestrebt, allen Nutzern eine konforme und zuverlässige Lösung anzubieten. Wir sammeln jedoch jedes Nutzerfeedback, um unsere Tarife kontinuierlich zu verbessern. Wenn Sie Ihre Unzufriedenheit an unser Produktteam weiterleiten möchten, reichen Sie bitte hier ein Ticket ein: https://wix-support.usercentrics.com/

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1. ReplyNovember 5, 2025, 10:22

   Hi maciejkarpinskiux, We are sorry to hear how frustrated you are with the customization limitations and the requirement for a paid plan. We understand this can be especially frustrating when you're already a Wix Premium user. The default settings in the Free plan ensure your site is fully legally compliant (GDPR, Google Consent Mode, etc.). The features you mentioned, like changing the color (getting rid of the default blue) and adjusting the position of the privacy trigger, are key features of our Premium plan. We appreciate your honest feedback regarding both the pricing and the design. We track all comments like this to help guide future development. Please send us your specific feedback via a support ticket here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyNovember 3, 2025, 11:27

   Hi juwelier-am-rathau, We are genuinely sorry to hear how frustrated you are with the blue symbol and the feeling that essential features are missing from the Free plan. We understand this is affecting your site's user experience. That icon is our privacy trigger. While we appreciate your feedback on its design, it is a key feature that provides visitors with constant, easy access to manage their privacy settings—a legal requirement that also builds trust. To clarify our plans, the Free plan ensures your site is fully compliant using our essential default settings, which includes the fixed privacy trigger. Advanced visual customizations, like changing the trigger's position and appearance, are included as part of our Premium plan. We invite you to log your detailed feedback on both the pricing and the trigger design as a ticket here: https://wix-support.usercentrics.com/hc/en-us/requests/new.

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1. ReplyOctober 31, 2025, 12:00

   Hi dematagmbh, Thank you for sharing your feedback with us — we completely understand your concerns. The current setup and pricing come from Wix’s new integration with the Usercentrics Consent Management Platform, designed to ensure full compliance with privacy regulations like the GDPR and CCPA. The Usercentrics icon is a legal requirement that allows visitors to review or change their consent choices at any time. We realize this update may feel restrictive compared to the previous version, but it was introduced to help ensure that all websites meet the latest data protection standards. Your feedback is very valuable, and we’ll make sure it’s passed along to the appropriate teams for consideration. If have any other questions, please feel free to reach us through this link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 30, 2025, 14:32

   Hi joaoricardonovaes3, Thank you for sharing your feedback — we completely understand your frustration. The change you’re referring to was made by Wix, which now uses the Usercentrics CMP to ensure compliance with global privacy regulations. While the free version includes all essential consent management features, some advanced customization options are indeed part of the paid plan. We appreciate your understanding and will be happy to help you make the most of the free features available or explain the benefits of the upgrade if you’d like more flexibility in design. If have any other question or need any type of assistance, please feel free to reach us through this link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 27, 2025, 13:26

   Hi cjechurchill, We are sorry to hear that you have run into a problem. Currently, we do not see any issues within the App on our end. Could you please reach out to us directly using the link below, and one of our customer care experts will investigate this matter in detail. Contact link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 20, 2025, 15:55

   Hi there, Thank you for sharing your feedback — we really appreciate it. The fingerprint icon is part of the compliance requirements, as it gives visitors the ability to review or withdraw consent at any time. With the Premium plan you can decide on which pages it appears. We truly appreciate your feedback and will share it with our team as we continue working on ways to make the platform more flexible and user-friendly. We’d be happy to assist further. Please feel free to reach us through this link so we can help step by step: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 20, 2025, 11:25

   Hi there, Thank you for sharing your feedback — we really appreciate it. The free version of the Usercentrics Wix app offers only the basic setup needed to ensure legal compliance, which includes default text and configurations. The Premium plan unlocks full customization options, allowing you to edit text labels, purposes, and policy details to better match your specific setup. We understand how important flexibility is, and we’ll make sure to share your input with our team as we continue improving the app experience. If you’d like help finding the best setup for your site, feel free to reach out to us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 9, 2025, 10:34

   Hi there, Thank you for taking the time to share your feedback with us. Please note that using the Usercentrics app isn’t mandatory — you can uninstall it anytime from your Wix dashboard if you’d like to use another solution. While Wix recommends the app to help websites stay compliant with privacy regulations like GDPR and various U.S. state laws, it’s ultimately up to you which tool you prefer to use. We really appreciate your feedback and if there’s something specific you’d like to achieve or if you’re experiencing any issues with the app, feel free to reach out to us anytime here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 7, 2025, 09:05

   Hi there, Thank you for your feedback! Wix teamed up with Usercentrics to help websites comply with privacy laws such as the GDPR. The free plan includes the key legal requirements, and the Premium plan provides extra flexibility and customization. We understand your concerns and are actively reviewing our plans to make them more flexible and transparent for different business needs. Your feedback truly helps guide our improvements. If you need any kind of assistance, please don’t hesitate to contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyOctober 6, 2025, 10:36

   Hi there, Thank you for taking the time to share your feedback with us. Wix has partnered with Usercentrics to ensure all websites remain compliant with privacy regulations such as the GDPR. The free version meets the essential legal requirements, while the Premium plan provides greater flexibility and customization. We understand your concerns, and we’re currently reviewing our plans to make them more flexible and transparent for different types of businesses. Your feedback is valuable in helping us prioritize future improvements. If you need any further assistance, please don’t hesitate to contact us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 25, 2025, 14:53

   Hi there, Thank you for taking the time to share your feedback. We are sorry to hear that your experience has been disappointing. Your input is important to us and helps us improve the app. We would like to better understand your concerns about the logo so we can look into possible improvements. If you want to remove the app, you can do this in your Wix dashboard under Apps > Manage Apps. Billing is managed directly by Wix, so you will find all details about your subscription in your Wix account. Please share your feedback with us directly through this link so we can follow up with you: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 24, 2025, 08:45

   Hi there, Thank you for sharing your feedback with us. The fingerprint icon is part of the free version because it ensures visitors can review or withdraw their consent at any time — which is a legal requirement. With the Premium plan, you get more flexibility and can choose on which pages the icon should appear. We understand this may feel limiting and truly value your input — I’ll make sure your comments are passed on to our team. If you need any further assistance, our support team is always available here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 23, 2025, 15:24

   Hi there, Thank you for taking the time to share your feedback with us. Wix introduced the Usercentrics app to help all websites remain compliant with privacy regulations like GDPR and US state laws. The free version ensures the essential legal requirements are met, while the Premium plan is available for users who want more flexibility and customization. We understand your concerns regarding the extra cost and will make sure your feedback is passed along to our team. For further support, you can always reach out to us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 22, 2025, 10:44

   Hi there, Thank you for your feedback. We're sorry to hear the Usercentrics Wix app isn’t working for you as expected. Could you please share a bit more detail about the issue you’re experiencing? This will help us investigate and provide the right solution for you as quickly as possible. You can also reach our support team directly here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 22, 2025, 11:13

   Hi danielnolle, We’re truly sorry to hear that your experience with the Usercentrics App on WIX was not positive. Your feedback is very important to us, and we’d love to understand what went wrong so we can improve both the app and your experience. Could you please share more details with us through the link below? https://wix-support.usercentrics.com/hc/en-us/requests/new Our team is here to help and will do everything we can to resolve the issue.

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1. ReplySeptember 10, 2025, 09:09

   Hi there, Thank you for your feedback. Wix introduced the Usercentrics app to ensure websites stay legally compliant with privacy laws like GDPR and ePrivacy. The fingerprint icon is highly recommended so visitors can review or withdraw consent at any time. With the Premium plan, you have more flexibility in where the icon is shown, though it cannot be completely removed for compliance reasons. We understand this feels different from the old banner and will share your feedback with our team. If you’d like any type of assistance, our support team is here to help and can be reached via the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 10, 2025, 16:22

   Hi there, Thank you for sharing your feedback with us. Wix introduced the Usercentrics app to provide website owners with an easy way to stay compliant with privacy regulations such as GDPR. The free version ensures essential compliance, while the Premium plan offers additional customization options. That said, please note that you are not obligated to use the Usercentrics app — it is one option provided by Wix to help ensure compliance. We understand this change may feel limiting, and we’d be happy to share some best practices to help you get the most out of the app if you choose to use it. If you have any questions or would like support, you can always reach us here: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 8, 2025, 16:14

   Hi there, Thank you for sharing your feedback with us. The app is built to help websites stay compliant with privacy regulations, but if it’s not working as expected, we’d love to learn more about the issue. Could you let us know what exactly isn’t functioning on your side (for example, configuration, banner display, or consent flow)? This information will help us look into it and provide the right support. You can get in touch with us directly through the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplySeptember 8, 2025, 09:57

   Hi there, Thank you for sharing your feedback with us! We understand your concerns. The free version of the Usercentrics app on Wix provides all the essential compliance features needed to ensure your website has a legally valid cookie banner at no cost. The Premium version, on the other hand, offers additional customization options — such as design flexibility and advanced settings — for users who want more control over the look and feel of the banner. We appreciate your input and will make sure to share it with our product team as we continue to improve the app for Wix users. If you’d like further assistance, our support team is here to help and can be reached via the following link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyAugust 29, 2025, 09:23

   Hi there, Thank you for your feedback! We’re sorry to hear about the difficulties you’re experiencing with the Usercentrics Wix app and Google. The app is built to work with Google, so this behavior is unusual. Could you let us know more specifically what isn’t working? With a bit more detail, our team can look into the issue and assist you in resolving it. You can reach out to us using the below link: https://wix-support.usercentrics.com/hc/en-us/requests/new

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1. ReplyAugust 22, 2025, 11:44

   Hi there, Thank you for sharing your feedback with us! We understand how this could be frustrating and are sorry you’ve had this experience. Wix introduced the Usercentrics app to help ensure that websites remain legally compliant with privacy regulations. The free version covers all essential compliance needs, while the Premium plan offers more flexibility, including customization options such as color adjustments. We truly value your feedback and will make sure it is passed on to our product team as we continue improving the app. If you’d like, our support team is also available and you can reach out to us using the below link: https://wix-support.usercentrics.com/hc/en-us/requests/new