Fera Reviews

Used to love it - but version 3 is a backwards step. Frustrating.

And the support has become non existent.

it doesnt work

ive tried a million times trying to import aliexpress reviews and it wont do anything it says 0 reviews found on a link that has over 500 aliexpress reviews

Sad IMO

Reviews and people say it works beautifully but keep if you ever stop paying them they delete all your reviews and you can't get them back. I just tried signing up again and learned that Plus the FB review integration was not working at all, they advertised it as it was working, and even offered it during setup, but its broken, and they don't know when it will be fixed. I asked for a discount and they only could offer me to pay for the yearly subscription and I will save 25% LOL Ya wow thanks for offering me sign up for a year and get the standard subscription savings on your broken service...lol

Not happy

This app has gotten way too complex than it should be to make updates for review widgets which is very disappointing considering it's no longer free, no longer user-friendly for my business.

terrible

Wix will probably delete this review, but this company tries to upsale you on everything that should be expected in a normal subscription. No control unless you pay. And be careful, if you do choose this app, to check all the obnoxious emails they'll send to your customers begging for reviews. They imagine they're helping. And good luck trying to find where you disable or delete the automations.

Not good

Why do you make it so hard to cancel your subscription? Maybe I even did, but I get no feedback at all to my messages. There is no way to have an inside or anything on the subscription neither a way to cancel it. Very shady all in all.

I HATE IT

this is the worst app ever. First, it doesnt sync reviews from Google properly. And what's worst is that it hides itself on the website, doesnt allow you to delete the app, and just keeps showing the option to upgrade it.

wasted all my effort

when I added the app it was for free, I put all my effort editing it and adding peoples review. out of no where I have to pay the fees now, I cannot even go back with my previous editing and save people reviews so disturbing.

Not good. Too laggy and doesnt work properly.

It mixes different customer photo reviews into one and mixes up the names and everything. Very bad experience.

Not Satisfied

At first everything was great but then a few days during the trial run, I received a notification saying the app was uninstalled so all data will be deleted by May 14, 2025 5:31am. When I tried to reinstalled to avoid all my hard work going to waste I received another notification saying I am not authorized even though I am the only owner of the business. To make matters worse, I tried to use the help chat and it said someone will respond in 3 hours. By then, my data will be deleted. So long story short, I will be using a different app for my business reviews.

Fera deleted all our website reviews without any warning. You review might disappear any time. 0/5

full of surprises, I do not recommend it

The app was free and became paid, they deleted all the reviews from my website, full of surprises, I do not recommend it

It was working until they removed it from my site without notice?

Deleted Reviews. No support.

All of my reviews were deleted. No customer support. Will be posting more reviews if no action is taken.

Terrible service — threatening to delete my data!

I received a warning from the Fera app that it will delete all the data from my website within 18 hours unless I upgrade to a paid plan. That’s already aggressive and unprofessional. I tried to subscribe to the recommended plan, only to find out that it's not even available. Why recommend a plan that users can’t select? It makes absolutely no sense. The other available plans are outrageously overpriced. This kind of scare tactic to force users into expensive subscriptions is unacceptable. I’m extremely disappointed with this app. Would not recommend it to anyone.

Turned paid without warning => holding review data hostage

I've been using the free plan of this app for about 2 years now and it was great, previously 5 stars. Yesterday I got an email from them saying I have 18h to reconnect the app before all my reviews get deleted permanently. And to my surprise when I open the app I'm greeted with a message that it is no longer free and that I need to upgrade to a paid plan in order to keep using it. I have no issue with paying for something I use in a professional environment, but the manner in which this was handled is very wrong. It's literally like holding my data hostage. Because I've only seen the email about data deletion in the morning (12h after the email was sent) and the export takes hours to complete as it's done manually by their staff. I will not be upgrading to a paid plan because of this and I will for sure go for some other app just based on principle. This is VERY ANTI-CONSUMER behaviour from fera.

Unethical

Stated as a free app, I had over twenty 5 star reviews on my website, they then threatened to remove all reviews unless I upgraded to a paid version on a monthly subscription. The correct thing to do would be to remove the ability to continue to get more reviews unless upgrading. But taking away the current reviews - unethical. Stay well away from this app.

No thanks.

Got an email out of nowhere giving me 18hrs to either pay for the app or all of my data will be deleted. So I deleted it. Such a rude email to receive without any other notice. I removed the app without hesitation because when you first sign up, you have to give them full access to things suh as your google business account and it even says that they can just delete your google account which I was very uneasy with.

FERA CANCELING ACCOUNT AND DELETING MY DATA WITH HOURS OF WARNING!!!

After several years of using Fera Reviews and being happy with the service, they suddenly sent me at email THIS AFTERNOON which says my account and all data will be deleted TOMORROW if I don't upgrade my account! WHAT TERRIBLE CUSTOMER SERVICE!!!!!!!!!!! Do not use Fera Reviews if you value your data and decent customer service!!!!!!!!

blackmail tactics

The rules and regulations are very bad. The advertisement mentions a free plan, but a subscription is mandatory. Do not buy the subscription; you may lose data while submitting a review. This app is a scam and uses blackmail tactics.