Kliken: Google Listings & Ads

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1. ReplyMarch 27, 2024, 02:11

   Hi there - I'm really sorry to hear about the troubles it seems you've been facing. Without specific details about your account, it's challenging for us to provide direct assistance here. Could you please provide an identifying piece of information, such as a ticket number from one of the interactions you've had with our Support team? This way, we can review your situation in further detail to se what may be occurring and why.

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1. ReplyMay 26, 2023, 14:34

   Hi there, Thank you for your comments. We are aware of the issue and apologize for the frustration that was caused when you attempted to reinstate the campaign. Unfortunately, there was a system error due to your previous campaign (an extended text ad) no longer being supported by Google, which replaced that product with Responsive Search Ads. Due to that, our System attempted to require a 'new' purchase. Our development was able to support the transition of your account products to help ensure this was resolved. We also apologize for the delay in the Support response and over the past month have been working diligently to ensure the service we are providing to our customers is of the highest quality. Kind regards, Kliken

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1. ReplyFebruary 2, 2023, 15:47

   Hello, Unfortunately, we're unable to locate your account to review further. Could you please provide any ticket number received so that we can research further? Thank you, Kliken

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1. ReplyFebruary 2, 2023, 15:55

   Hello, We do not offer a trial service. When purchasing our services, there is clear wording and notation that the campaigns will continue to run until you cancel them. You also would have received email notifications prior to any billing event noting the amount and date of the next payment. This email contains links to where you can update your campaign & billing details. If you did not receive these emails, or have concerns that you requested campaign cancellations (but even after these cancellations, billing continued on your account), can we please request that you provide a ticket number associated to any ticket you may have so that we can investigate further? Kind regards, Kliken

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1. ReplyOctober 14, 2022, 15:05

   Hi There, Thank you for raising this. We have noted you have a number of account IDs that appear to be associated with the same email address and domain URL and as of yesterday (October 13) our agents are engaged with you to resolve the issue. There are some limitations around item numbers that may be causing some difficulties here. I have escalated the ticket to our Support Manager, who will be able to support if the current proposals do not address the issues. Kind regards, Kliken Support

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1. ReplySeptember 12, 2022, 15:57

   Hello, We can see that you contacted our Support Team on August 16th, concerned that your ads account had been restricted and asking our team to review (ticket 259026). You contacted again on August 18th (ticket 259027) stating your store had closed - and our agents politely requested additional information (screenshots and some additional information) relating to your concerns. However, it does not appear that you engaged with our agents since this request, as we did not receive any additional information which could be used to help review and resolve your issue. If this is something that you still would like to resolve, please contact support@kliken.com, referencing the above ticket numbers in the body of the request, and our agents would gladly assist to get your access restored and your campaigns back up and running.

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1. ReplySeptember 12, 2022, 16:28

   Hello there, Please note that payments are not processed without prior notice to processing. Based on the date of your complaint, this fee relates to your purchase on August 6th of a Smart Shopping Campaign where you would have been prompted to complete a checkout page and confirm payment prior to finalizing the purchase. Additional campaigns were launched (Free Listings) throughout the month, and a second shopping campaign was purchased on August 23rd. It appears that our team was in contact with you on August 4th due to a MCA claim issue because the website URL used during the purchase was different than the Google My Business URL. Our agent requested clarification of this matter on August 8th, but we do not appear to have had any reply from you (ticket 255896). We do not have any record of a cancellation request of Kliken services. If this is still something you would like, or require, to be resolved - please email support@kliken.com and our agents would be happy to assist.

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1. ReplyApril 16, 2025, 18:47

   Hallo und vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre zweite Erfahrung mit unserer App nicht Ihren Erwartungen entsprochen hat. Auch wenn seit Ihrem Review bereits einige Zeit vergangen ist, möchten wir uns dennoch für die Unannehmlichkeiten entschuldigen und mitteilen, dass wir unser Produkt und unseren Support seitdem kontinuierlich weiterentwickelt haben. Sollten Sie in der Zukunft einen neuen Versuch starten wollen, stehen wir Ihnen gerne zur Verfügung, um einen besseren Eindruck zu hinterlassen. Vielen Dank nochmals für Ihre Rückmeldung – sie hilft uns, besser zu werden.

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1. ReplyApril 16, 2025, 18:47

   Hallo und vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre zweite Erfahrung mit unserer App nicht Ihren Erwartungen entsprochen hat. Auch wenn seit Ihrem Review bereits einige Zeit vergangen ist, möchten wir uns dennoch für die Unannehmlichkeiten entschuldigen und mitteilen, dass wir unser Produkt und unseren Support seitdem kontinuierlich weiterentwickelt haben. Sollten Sie in der Zukunft einen neuen Versuch starten wollen, stehen wir Ihnen gerne zur Verfügung, um einen besseren Eindruck zu hinterlassen. Vielen Dank nochmals für Ihre Rückmeldung – sie hilft uns, besser zu werden.

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1. ReplyMay 26, 2023, 14:59

   Hi There, Unfortunately, your campaign was canceled due to the cancellation of the automation fee that you completed with WiX, who complete the billing of this item. This service is required for your campaigns to run as it covers a number of services provided with your campaigns, including the syncing of your store with our platform. We are aware of a limitation within our system where when you have remaining credit on a campaign, our system will not automatically assign this credit to a new campaign. Because of this, when you went to reinstate your campaign it prompted you to complete a new purchase. We have spoken with our Agents to ensure they understand that budgets can, however, be transferred manually - upon request. We have also ensured that this limitation has been placed within a review process for our development team in order to work on a resolution for customers such as yourself facing this issue. Kind regards, Kliken

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1. ReplyApril 25, 2022, 13:31

   Hallo. Wir bedauern sehr, dass Ihre Erfahrungen mit Google Ads by Kliken bisher nicht die besten waren. Wir entschuldigen uns im Voraus für etwaige Grammatikfehler, da wir Google Translate verwenden, um Ihre Bewertung zu lesen und darauf zu antworten. Wir würden uns über die Gelegenheit freuen, Ihre Probleme zu beheben oder Ihre Fragen zu Ihrer Google Ads-Kampagne zu beantworten. Bitte kontaktieren Sie uns unter support@kliken.com und teilen Sie uns mit, wie wir Ihnen behilflich sein können.

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1. ReplyApril 25, 2022, 13:28

   Hi. Thank you for reaching out about your campaign. We are sorry to hear that you have had an issue with our app. Have you reached out to our Kliken Support Team for assistance? We couldn't find anything in our records with the user id you used to write your review. We would love to be able to work with you to get this situation corrected. If you have reached out to our support team already and would like to provide us with a way to identify your campaign, we would be happy to speak with our support team on your behalf to see about correcting this problem for you.

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1. ReplyMarch 16, 2022, 13:41

   Hallo. Bitte verzeihen Sie eventuelle Grammatikfehler, da wir Google Translate verwenden, um Ihre Bewertung zu lesen und darauf zu antworten. Es tut uns leid zu hören, dass Sie das Gefühl haben, keine Antworten auf Ihre Fragen zu Ihrer Kampagne erhalten zu haben. Leider stimmt der Benutzername in Ihrer Bewertung mit nichts in unseren Systemen überein. Wenn Sie uns eine Ticketnummer mitteilen möchten, die Sie erhalten hätten, als Sie sich an unser Kliken-Support-Team gewandt hätten, würden wir Ihnen gerne nachgehen und Ihnen helfen.

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1. ReplyFebruary 23, 2022, 15:09

   Привет, Ткроссуа, Благодарим за обращение. Пожалуйста, извините за любые грамматические или формулировочные ошибки, поскольку мы используем Google Translate для чтения и ответа на ваш отзыв. Нам жаль слышать, что у вас возникли проблемы с запуском нашего приложения на вашем сайте Wix. Мы попытались найти информацию о вашей учетной записи с вашим идентификатором Wix tcrossua, но, к сожалению, поскольку идентификатор на Wix отличается от того, что есть в нашей системе, мы ничего не смогли найти. Вы обращались в нашу службу поддержки Kliken по поводу возникшей у вас проблемы? Если вы этого не сделали, мы рекомендуем вам сделать это. Если вы связались с ними и у вас есть билет #, который вы хотели бы предоставить, мы будем рады рассмотреть этот вопрос для вас подробнее.

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1. ReplyFebruary 18, 2022, 21:42

   Hi jonothan3 We are sorry to hear that you have been having difficulty getting your campaign canceled with us. It is possible that things have been canceled on the Wix, but not through us, and that is why Wix cannot find the app on their end. Have you contacted our Kliken Support Team? If you haven't, we would encourage you to do so as our support team will be able to help you out with this. If you have contacted them and have a ticket # you would like to provide, we would be happy to take a look into this matter further for you.

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1. ReplyFebruary 18, 2022, 21:27

   Hi Ian, I think you may have misunderstood what I was saying about the 1-2 business day. I did not mean that your inquiry would be resolved in 1-2 business days, but that is the typical time frame to receive an initial response when you first submit an inquiry. My apologies for any confusion this may have caused. A resolution can take additional time, as mentioned before. "There are some instances where issues take longer to resolve than others, such as when Google needs to review something (we have no control over how long they take for reviews) or if it needs to escalate to another department for further review." One of our support team members was able to take an in-depth look into multiple accounts and merchant centers today, and they emailed you with some additional information. Please feel free to respond directly to that email if you have any further questions or concerns.

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1. ReplyFebruary 14, 2022, 16:05

   Hi IAmYaminah Inc. We are sorry to hear that you have had a not great experience with getting assistance with your campaign. And we apologize for the response that you received from your inquiry. Our goal is to provide friendly and professional customer support, and clearly, that is not what happened in this circumstance. Our Support Manager emailed you Friday to address your concerns about the fees associated with your account, and they will be monitoring your account for you. If you have any questions, you can respond directly to them with that email, and they will be happy to assist you further.

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1. ReplyJanuary 21, 2022, 15:51

   Hi, We are sorry to hear that Google was not able to approve your products. Our Kliken Support Team is always happy to help as much as they can to get your products on Google Shopping, however, if your products did not meet Google's guidelines or policies, unfortunately, that is out of our control. We have to comply with their rules and regulations the same as everyone else. If you have any additional questions about why Google was not able to approve your products, please feel free to reach out to our Kliken Support Team. They will be happy to look into this and see if we can shed some light as to why Google was not able to approve your products.