Kliken: Google Listings & Ads

Stored reply

1. ReplyMarch 27, 2024, 02:11

   Hi there - I'm really sorry to hear about the troubles it seems you've been facing. Without specific details about your account, it's challenging for us to provide direct assistance here. Could you please provide an identifying piece of information, such as a ticket number from one of the interactions you've had with our Support team? This way, we can review your situation in further detail to se what may be occurring and why.

Stored reply

1. ReplyMay 26, 2023, 14:34

   Hi there, Thank you for your comments. We are aware of the issue and apologize for the frustration that was caused when you attempted to reinstate the campaign. Unfortunately, there was a system error due to your previous campaign (an extended text ad) no longer being supported by Google, which replaced that product with Responsive Search Ads. Due to that, our System attempted to require a 'new' purchase. Our development was able to support the transition of your account products to help ensure this was resolved. We also apologize for the delay in the Support response and over the past month have been working diligently to ensure the service we are providing to our customers is of the highest quality. Kind regards, Kliken

Stored reply

1. ReplyFebruary 2, 2023, 15:47

   Hello, Unfortunately, we're unable to locate your account to review further. Could you please provide any ticket number received so that we can research further? Thank you, Kliken

Stored reply

1. ReplyFebruary 2, 2023, 15:55

   Hello, We do not offer a trial service. When purchasing our services, there is clear wording and notation that the campaigns will continue to run until you cancel them. You also would have received email notifications prior to any billing event noting the amount and date of the next payment. This email contains links to where you can update your campaign & billing details. If you did not receive these emails, or have concerns that you requested campaign cancellations (but even after these cancellations, billing continued on your account), can we please request that you provide a ticket number associated to any ticket you may have so that we can investigate further? Kind regards, Kliken

Stored reply

1. ReplyOctober 14, 2022, 15:05

   Hi There, Thank you for raising this. We have noted you have a number of account IDs that appear to be associated with the same email address and domain URL and as of yesterday (October 13) our agents are engaged with you to resolve the issue. There are some limitations around item numbers that may be causing some difficulties here. I have escalated the ticket to our Support Manager, who will be able to support if the current proposals do not address the issues. Kind regards, Kliken Support

Stored reply

1. ReplySeptember 12, 2022, 15:57

   Hello, We can see that you contacted our Support Team on August 16th, concerned that your ads account had been restricted and asking our team to review (ticket 259026). You contacted again on August 18th (ticket 259027) stating your store had closed - and our agents politely requested additional information (screenshots and some additional information) relating to your concerns. However, it does not appear that you engaged with our agents since this request, as we did not receive any additional information which could be used to help review and resolve your issue. If this is something that you still would like to resolve, please contact support@kliken.com, referencing the above ticket numbers in the body of the request, and our agents would gladly assist to get your access restored and your campaigns back up and running.

Stored reply

1. ReplySeptember 12, 2022, 16:28

   Hello there, Please note that payments are not processed without prior notice to processing. Based on the date of your complaint, this fee relates to your purchase on August 6th of a Smart Shopping Campaign where you would have been prompted to complete a checkout page and confirm payment prior to finalizing the purchase. Additional campaigns were launched (Free Listings) throughout the month, and a second shopping campaign was purchased on August 23rd. It appears that our team was in contact with you on August 4th due to a MCA claim issue because the website URL used during the purchase was different than the Google My Business URL. Our agent requested clarification of this matter on August 8th, but we do not appear to have had any reply from you (ticket 255896). We do not have any record of a cancellation request of Kliken services. If this is still something you would like, or require, to be resolved - please email support@kliken.com and our agents would be happy to assist.

Stored reply

1. ReplyApril 16, 2025, 18:47

   Hallo und vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre zweite Erfahrung mit unserer App nicht Ihren Erwartungen entsprochen hat. Auch wenn seit Ihrem Review bereits einige Zeit vergangen ist, möchten wir uns dennoch für die Unannehmlichkeiten entschuldigen und mitteilen, dass wir unser Produkt und unseren Support seitdem kontinuierlich weiterentwickelt haben. Sollten Sie in der Zukunft einen neuen Versuch starten wollen, stehen wir Ihnen gerne zur Verfügung, um einen besseren Eindruck zu hinterlassen. Vielen Dank nochmals für Ihre Rückmeldung – sie hilft uns, besser zu werden.

Stored reply

1. ReplyApril 16, 2025, 18:47

   Hallo und vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre zweite Erfahrung mit unserer App nicht Ihren Erwartungen entsprochen hat. Auch wenn seit Ihrem Review bereits einige Zeit vergangen ist, möchten wir uns dennoch für die Unannehmlichkeiten entschuldigen und mitteilen, dass wir unser Produkt und unseren Support seitdem kontinuierlich weiterentwickelt haben. Sollten Sie in der Zukunft einen neuen Versuch starten wollen, stehen wir Ihnen gerne zur Verfügung, um einen besseren Eindruck zu hinterlassen. Vielen Dank nochmals für Ihre Rückmeldung – sie hilft uns, besser zu werden.

Stored reply

1. ReplyMay 26, 2023, 14:59

   Hi There, Unfortunately, your campaign was canceled due to the cancellation of the automation fee that you completed with WiX, who complete the billing of this item. This service is required for your campaigns to run as it covers a number of services provided with your campaigns, including the syncing of your store with our platform. We are aware of a limitation within our system where when you have remaining credit on a campaign, our system will not automatically assign this credit to a new campaign. Because of this, when you went to reinstate your campaign it prompted you to complete a new purchase. We have spoken with our Agents to ensure they understand that budgets can, however, be transferred manually - upon request. We have also ensured that this limitation has been placed within a review process for our development team in order to work on a resolution for customers such as yourself facing this issue. Kind regards, Kliken

Stored reply

1. ReplyApril 25, 2022, 13:31

   Hallo. Wir bedauern sehr, dass Ihre Erfahrungen mit Google Ads by Kliken bisher nicht die besten waren. Wir entschuldigen uns im Voraus für etwaige Grammatikfehler, da wir Google Translate verwenden, um Ihre Bewertung zu lesen und darauf zu antworten. Wir würden uns über die Gelegenheit freuen, Ihre Probleme zu beheben oder Ihre Fragen zu Ihrer Google Ads-Kampagne zu beantworten. Bitte kontaktieren Sie uns unter support@kliken.com und teilen Sie uns mit, wie wir Ihnen behilflich sein können.

Stored reply

1. ReplyApril 25, 2022, 13:28

   Hi. Thank you for reaching out about your campaign. We are sorry to hear that you have had an issue with our app. Have you reached out to our Kliken Support Team for assistance? We couldn't find anything in our records with the user id you used to write your review. We would love to be able to work with you to get this situation corrected. If you have reached out to our support team already and would like to provide us with a way to identify your campaign, we would be happy to speak with our support team on your behalf to see about correcting this problem for you.

Stored reply

1. ReplyMarch 16, 2022, 13:41

   Hallo. Bitte verzeihen Sie eventuelle Grammatikfehler, da wir Google Translate verwenden, um Ihre Bewertung zu lesen und darauf zu antworten. Es tut uns leid zu hören, dass Sie das Gefühl haben, keine Antworten auf Ihre Fragen zu Ihrer Kampagne erhalten zu haben. Leider stimmt der Benutzername in Ihrer Bewertung mit nichts in unseren Systemen überein. Wenn Sie uns eine Ticketnummer mitteilen möchten, die Sie erhalten hätten, als Sie sich an unser Kliken-Support-Team gewandt hätten, würden wir Ihnen gerne nachgehen und Ihnen helfen.

Stored reply

1. ReplyFebruary 23, 2022, 15:09

   Привет, Ткроссуа, Благодарим за обращение. Пожалуйста, извините за любые грамматические или формулировочные ошибки, поскольку мы используем Google Translate для чтения и ответа на ваш отзыв. Нам жаль слышать, что у вас возникли проблемы с запуском нашего приложения на вашем сайте Wix. Мы попытались найти информацию о вашей учетной записи с вашим идентификатором Wix tcrossua, но, к сожалению, поскольку идентификатор на Wix отличается от того, что есть в нашей системе, мы ничего не смогли найти. Вы обращались в нашу службу поддержки Kliken по поводу возникшей у вас проблемы? Если вы этого не сделали, мы рекомендуем вам сделать это. Если вы связались с ними и у вас есть билет #, который вы хотели бы предоставить, мы будем рады рассмотреть этот вопрос для вас подробнее.

Stored reply

1. ReplyFebruary 18, 2022, 21:42

   Hi jonothan3 We are sorry to hear that you have been having difficulty getting your campaign canceled with us. It is possible that things have been canceled on the Wix, but not through us, and that is why Wix cannot find the app on their end. Have you contacted our Kliken Support Team? If you haven't, we would encourage you to do so as our support team will be able to help you out with this. If you have contacted them and have a ticket # you would like to provide, we would be happy to take a look into this matter further for you.

Stored reply

1. ReplyFebruary 18, 2022, 21:27

   Hi Ian, I think you may have misunderstood what I was saying about the 1-2 business day. I did not mean that your inquiry would be resolved in 1-2 business days, but that is the typical time frame to receive an initial response when you first submit an inquiry. My apologies for any confusion this may have caused. A resolution can take additional time, as mentioned before. "There are some instances where issues take longer to resolve than others, such as when Google needs to review something (we have no control over how long they take for reviews) or if it needs to escalate to another department for further review." One of our support team members was able to take an in-depth look into multiple accounts and merchant centers today, and they emailed you with some additional information. Please feel free to respond directly to that email if you have any further questions or concerns.

Stored reply

1. ReplyFebruary 14, 2022, 16:05

   Hi IAmYaminah Inc. We are sorry to hear that you have had a not great experience with getting assistance with your campaign. And we apologize for the response that you received from your inquiry. Our goal is to provide friendly and professional customer support, and clearly, that is not what happened in this circumstance. Our Support Manager emailed you Friday to address your concerns about the fees associated with your account, and they will be monitoring your account for you. If you have any questions, you can respond directly to them with that email, and they will be happy to assist you further.

Stored reply

1. ReplyJanuary 21, 2022, 15:51

   Hi, We are sorry to hear that Google was not able to approve your products. Our Kliken Support Team is always happy to help as much as they can to get your products on Google Shopping, however, if your products did not meet Google's guidelines or policies, unfortunately, that is out of our control. We have to comply with their rules and regulations the same as everyone else. If you have any additional questions about why Google was not able to approve your products, please feel free to reach out to our Kliken Support Team. They will be happy to look into this and see if we can shed some light as to why Google was not able to approve your products.

Stored reply

1. ReplyJanuary 20, 2022, 21:29

   Hi Stephanie, Thanks for reaching out about your experience. We are sorry to hear that you felt you didn't have a great experience with us. We reached out to our Kliken Support team about your campaign and account. Our team confirmed that you sent in an inquiry early Saturday morning, and it looks like they responded to you that same day letting you know that the campaigns were canceled. Your response sounded like you wanted to delete all of your information from our Kliken system, so they let you know how to log in to your Kliken account to have that done. It appeared in one of your screenshots that you were actually on the correct page to have that happen. We did receive an email from you stating that Wix was able to assist you in what sounds like them getting the app off of your website. Someone from our Kliken Support Team will be following up with you to make sure that everything has been taken care of for you on our end.

Stored reply

1. ReplyNovember 29, 2021, 15:55

   Hi. Thank you for reaching out about your campaign. We are sorry to hear that you have had an issue with our app. Have you reached out to our Kliken Support Team for assistance? We couldn't find anything in our records with the user id you used to write your review. We would love to be able to work with you to get this situation corrected. If you have reached out to our support team already and would like to provide us with a way to identify your campaign, we would be happy to speak with our support team on your behalf to see about correcting this problem for you.

Stored reply

1. ReplyDecember 7, 2021, 16:11

   Hi, thank you for reaching out. We see that you originally posted this review on Nov 24th and reposed it on Dec 7th. We are sorry to hear that you are not happy with the communication or with our app. As we mentioned in our original response, we only show that we have a record of you purchasing a Google Search campaign and not a Google Shopping or Google Listings. Our Google Search campaign app is a different app that we provide. We understand that you had intended to purchase a Google Shopping and Listings campaign. Our Kliken Support Team has answered you any time you have written into them, and even our Support Manager reached out to you to try and help clear up the confusion with you. We are sorry that you feel that this was communication was not good for you. Our Kliken Support Team is always happy to answer any additional questions or concerns you may have about your campaign.

Stored reply

1. ReplyDecember 3, 2021, 17:32

   Olá, obrigado por nos contactar sobre as suas listas de produtos do Google Ads. Desculpe quaisquer erros gramaticais, pois estamos usando o Google Translate para ler e responder à sua revisão. Conforme declaramos antes, quando você postou sua avaliação originalmente há alguns dias, lamentamos saber que você acha que demorou muito para que nossa equipe de suporte respondesse a você. Em alguns casos, pode levar mais tempo para responder se sua consulta exigir mais investigação como a sua. Nossa equipe de suporte está sempre feliz em ajudar de qualquer maneira que puderem. Nosso gerente de suporte explicou que não enviamos mais dados de produtos para o programa de anúncios do Shopping que não sejam por meio de nossos serviços Kliken. Isso é para que nós e você cumpramos as políticas do Google. Não porque nosso aplicativo seja uma farsa. Se você tiver mais perguntas, não hesite em responder ao e-mail.

Stored reply

1. ReplyNovember 22, 2021, 15:59

   你好。感謝您聯繫您的廣告系列。請原諒任何語法錯誤，因為我們正在使用 Google 翻譯來閱讀和回复您的評論。 我們很樂意為您調查此事。很遺憾，我們無法根據您在 WiX 上的用戶 ID 找到您的廣告系列信息。如果您想向我們提供信息以便我們查找您的廣告系列，我們很樂意了解正在發生的事情並嘗試解決問題。您還可以通過在您的 Kliken 儀表板中打開一張票來向我們的 Kliken 支持團隊發送電子郵件。

Stored reply

1. ReplyNovember 19, 2021, 00:06

   Bonjour, merci d'avoir pris le temps de nous contacter au sujet de votre campagne. Toutes nos excuses pour les erreurs de grammaire car nous utilisons Google Translate pour lire et répondre à votre avis. Nous avons bien reçu vos demandes concernant votre Merchant Center et votre fiche sur Google Shopping et avons répondu à votre demande le même jour. Nous avons reçu une demande supplémentaire de votre part et avons répondu dans les 1-2 jours ouvrables standard que nous informons les clients que cela peut prendre pour une réponse. Aucune des demandes que nous avons reçues ne mentionne que vous ne pouvez pas installer l'application sur votre site Web. Si vous rencontrez toujours un problème avec cela, n'hésitez pas à contacter notre équipe d'assistance Kliken qui se fera un plaisir d'examiner la question plus en détail pour vous.

Stored reply

1. ReplySeptember 22, 2021, 14:03

   Hi! Thank you for reaching out about your Google Ads campaign. We understand your concern about your Google Ads and Listings. Your campaign is brand new and is in the learning period. During that time your views may appear to be lower than you anticipated, but right now Google is currently learning about your product, who is searching for it, and where they are searching for it. This will help them to be able to show your campaign at the best time of day, to the people most likely to purchase your product, and on the platform that they are shopping on. Google states that the learning period is approximately 15 days. If you have any questions about your campaign or Google's learning process, don't hesitate to reach out.

Stored reply

1. ReplyAugust 23, 2021, 21:18

   Hi, again we are very sorry to hear that you feel your question is not being answered. I have spoken again with our support team in hopes of trying to get this cleared up and resolved for you. They did respond back to you today. If their response has still not resolved your question, please respond to them via the email that they have sent you. They are more than happy to work with you to figure out what kind of solution you are looking for.

Stored reply

1. ReplyAugust 3, 2021, 15:22

   Hi, we are sorry to hear that you having some problems connecting to Google. It looks like you messaged our support team this morning and they have sent you a reply on the next steps. Have you been able to do the steps that were suggested in the email that our support team sent you? If you have any further questions, our support team will be happy to assist you to get the problem resolved.

Stored reply

1. ReplyJuly 30, 2021, 13:59

   Hi, we are sorry to hear that you feel that you have not had the level of service we try to provide for our customers. Typically it does take about 2 business days or less to hear from our support team when you submit a ticket. We are located on the East Coast of the US, so we are working in the Eastern Standard Time zone. Unfortunately, based on your user name here, we were not able to locate any information about your account or campaign. If you would like to provide me with the URL of the business associated with the campaign, we would be more than happy to check on the status of your ticket to try and resolve your issue for you.

Stored reply

1. ReplyJuly 26, 2021, 15:15

   Здравствуй! Приносим извинения за грамматические ошибки, поскольку мы используем Google Translate, чтобы ответить на ваш отзыв. Проверив свою учетную запись, вы не приобрели умную торговую кампанию Google. Они начинаются от 150 долларов США в месяц. Вы решили разместить свои продукты в Google Покупках, используя наш продвинутый искусственный интеллект для автоматизации ваших списков. 10 долларов США, которые вы тратите, - это ежемесячная плата за управление, которую мы взимаем за наши услуги. Google использует алгоритм, чтобы определить, какие товары будут отображаться при совершении покупок в Google Покупках. Тот факт, что вы не видели свои товары в Google Покупках, не означает, что другие покупатели не видят ваши товары. Мы также не показываем никаких записей о том, что вы писали по электронной почте в нашу службу поддержки Kliken. Если вы отправите нам электронное письмо со своими вопросами, наша служба поддержки будет рада помочь вам с любыми вопросами, которые могут у вас возник

Stored reply

1. ReplyJune 28, 2021, 14:32

   Hallo, ich entschuldige mich für etwaige Grammatikfehler, da ich Google Übersetzer verwende, um auf Ihre Bewertung zu antworten. Wir bedauern, dass Ihnen die Auflistung Ihrer Produkte bei Google Shopping nicht geholfen hat. Wir empfehlen Ihnen, sich an unser Support-Team zu wenden, um zu sehen, ob wir etwas tun können, um das Problem für Sie zu lösen. Sie helfen Ihnen gerne weiter und sehen, ob wir etwas tun können, um Ihre Inserate besser und effektiver zu machen.

Stored reply

1. ReplyJune 8, 2021, 14:41

   Hi. We are truly sorry to hear that you feel we have the worst support team ever. It does look like our support team has been hard at work to try and resolve your issue for you. They are still diligently working to try and help you get your issue resolved as quickly as possible. Once they have more information they will contact you to update you on what is going on with your case.

Stored reply

1. ReplyApril 26, 2021, 14:19

   Salut. Toutes mes excuses pour les erreurs grammaticales, j'utilise Google Traduction pour répondre à votre avis. Nous sommes désolés d'apprendre qu'il a fallu plus de temps que prévu pour que vos annonces soient opérationnelles. Nous n'avons pas été en mesure de localiser votre campagne avec votre nom d'utilisateur WiX lors de votre examen. Si vous pouvez me fournir l'URL ou l'adresse e-mail associée à votre campagne, nous serions heureux de vérifier l'état de vos annonces. Nous pouvons vous assurer que nos services ne sont pas une arnaque. Il existe de nombreuses raisons pour lesquelles votre campagne n'est peut-être pas encore diffusée, mais tant que nous ne saurons pas qui vous êtes et que nous n'aurons pas examiné l'état de votre campagne, nous ne serons pas en mesure de dire avec certitude pourquoi votre campagne ne sera pas diffusée tout à fait. encore. Notre équipe d'assistance est plus qu'heureuse de vous aider à essayer de lancer votre campagne.

Stored reply

1. ReplyApril 22, 2021, 14:02

   Hi! Thanks for reaching out with your question about pricing. You can run Google Free Listings for a $10 / mo automation fee. You can read about it more at the link listed below. The $500 of ads per month you are referring to is the max budget you can have at the $10 automation fee for paid Google Smart Shopping campaigns. Google Free Listings puts your products on Google Surfaces which includes Google Search, Images, Google Lens, and they can show on the Organic section of the Google Shopping tab too. Google Smart Shopping ads require a monthly budget for your products to show on the sponsored listing sections of Google Shopping and dynamically remarket to users across all Google networks. https://support.kliken.com/hc/en-us/articles/360053497913-What-is-the-automation-fee-and-why-do-I-have-to-pay-it-for-Google-Free-Listings- https://support.kliken.com/hc/en-us/articles/360052712094-What-are-the-differences-between-Free-Listings-and-Google-Smart-Shopping-

Stored reply

1. ReplyApril 19, 2021, 14:29

   Hi! Thank you for taking the time to leave feedback about your experience with Kliken: Google For Merchants. We are sorry to hear that you feel you have had very poor service. We would love to be able to assist you and try to resolve any issues you have had with your campaign. Please feel free to reach out to us about your campaign.

Stored reply

1. ReplyFebruary 8, 2021, 15:17

   Hi, we are sorry to hear that you feel that you had a not great experience with our support team. I would be happy to look into your support ticket for you and see if there is anything I can do to assist you or to answer your question. I can't locate your account with your WiX user name of africantravels. If you would like to provide me with the name of your business or the email address associated with your account, I would be happy to try and help you with your question.

Stored reply

1. ReplyDecember 1, 2021, 16:09

   Hi, Thank you for reaching out. We see that you originally posted this review on Nov 16th and decided to repost it again today. As a reminder, you did send us an inquiry on Nov 16th, and that same day our support team did respond to you. On Nov 17th, you received a message from our Support Team Manager explaining what was happening with your Google Merchant Center. We are sorry if you feel that this was bad communication, but the information provided to you is correct. A Kliken sourced product feed cannot be used with a private Google Ads account. We are sorry if this causes any inconvenience for you. Unfortunately, this is not something that can be changed and is not an error.