App Market Index

Trustpilot Reviews

By Trustpilot

Collect verified reviews consumers trust

Wix marketplace
  • Verified by Wix
  • Wix Recommended

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Marketing and Conversion Tools bookings-marketing-conversion
  • Apps for Your ADI Site recommended-in-adi
  • Verticals Dependencies verticals-dependencies
  • Interact with Visitors interact-with-visitors Visible
  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • supported by editorx supported-by-editorx
  • Bookings Apps page bookings-apps-page
  • supported by wix studio supported-by-wix-studio
  • Social Apps social-apps Visible
  • Random Test random-test
  • Dependencies without stores dependencies-without-stores
  • Calendar Page calendar-page
  • adi in bm adi-in-bm
  • Apps with app-audience apps-with-app-audience
  • Headless Compatible Apps headless-compatible-apps
  • Verified verified
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing Free plan available
Marketplace Currently listed

Overview

About this App

Trustpilot is an open-to-all review platform, where consumers are heard by businesses, and businesses build trust with consumers. Grow your business with genuine content that comes directly from the people who matter most—your customers. With Trustpilot's plugin, automatically invite your customers to review your business. Grow a trusted brand: Trustpilot is one of the world's most visited sites, powered by 70 million reviewers. This means business profiles frequently appear on the first page of search engines. Trustpilot stars signify to the world that people love your company and you love them right back. Increase conversion and grow revenue: Share reviews on all channels throughout the buyer journey to give consumers the confidence they need to buy. Showcase TrustBox widgets on key conversion points on your site. Use the Image Generator to display reviews in ad creative. Increase customer retention and LTV: Learn from trends in customer sentiment to optimize across product inventory, customer service, shipping, price, and more. Respond to reviews and prove you care about the customer experience. *Price may vary by country.

What the listing highlights

  • Automatically trigger service review invitations to customers
  • Grow on Google with verified reviews that count toward Google Seller Ratings
  • Build a trusted brand with review content from real customers
  • Authentic customer content helps drive your SEO ranking and increase site traffic

Developer-written tags

  • reviews
  • customer
  • brand
  • ratings
  • trustpilot

Additional product media

Promotional media

Videos

External video Open video in a new tab

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    68.9% 115 reviews
  2. 4 stars
    2.4% 4 reviews
  3. 3 stars
    3% 5 reviews
  4. 2 stars
    4.8% 8 reviews
  5. 1 star
    21% 35 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 166 preserved Reviews with at least one stored reply. Median and P75 use 141 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
141
Median first reply
41.4 hours
P75 first reply
3.9 days

Stored publication state

Current stored state across 166 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
165 99.4%
Unpublished
1 0.6%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 115 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 115 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 115 stored published 5★ Reviews.
0 0%
Suspicious unpublished 1 of 166 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
1 0.6%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
37
Peak Review month
Dec 2022 · 17

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished1 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished1 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. pa4713
    1.0

    Unable to use

    Used this app/widget and everything was great until we received notification from TrustPilot to remove the widget as it violates their branding and usage guidelines. In order to use their widget they say you have to go direct through TrustPilot and upgrade at a cost of £99 a month.

  2. gadi4lahat
    1.0

    Very bad policy

    Trustpilot will remove good, genuine reviews because their algorythem sucss Don't use them!

  3. minekavasogullari
    1.0

    Misleading Integration – Sends Review Requests to Non-Customers

    I used to love Trustpilot, but the Wix app integration has become a serious problem. It automatically sends review requests to anyone who subscribes to my mailing list or creates a member account. Even if they’ve never purchased anything or received a service. This wasn’t the case before. Review emails used to go out only after real service interactions, which made sense. Now it’s spammy and unprofessional, and there's no clear way to fix it through the app settings. Support sent me irrelevant instructions meant for manual triggers, not app-based automation. If you're a service provider using Wix and want to maintain control over when review invitations are sent, I suggest holding off on this integration until it’s fixed.

  4. frenchfab
    1.0

    pas de widget disponible

  5. dataduke-pc
    1.0

    useless without having a paid plan on trustpilot

  6. sgg-au
    1.0

    poor apps

    Very poor app, unable to delete our business information and reviews on it.

    Stored reply

    1. Reply

      Hi there, I'm sorry to hear you're unhappy with the app experience. While you can delete your business account, we don't remove business profiles or reviews once they're published. This is because we believe in transparency. Reviews are user-generated content, and we host them to ensure everyone can share their experiences. If you have specific concerns about particular reviews, please contact our support team. They can explain our guidelines and flagging process. -Sara, The Trustpilot Team

  7. rosspadgett
    1.0

    No useful free widgets

    The free widget is just a link to the Trustpilot business and doesnt illustrate our reviews. Honestly this is parasitic, we put in all the hard effort to provide quality products and service to our customers then Trustpilot want to own our customers reviews of our products and charge us £250pm for using them. How is this fair?

  8. 87jewellers
    1.0

    So hard for no reason

    Honestly one of the worst apps. Nothing works well, its not seamless. Its overcomplicated for no reason. Theyve added so many mindless features to the point that they cannot give a seamless experience.

  9. blancamlarralde
    1.0

    Not efficient free widgets. Expensive and dissapointing.

    It's super disappointing that the only free widget is a mini leave us a review and do not show your reviews... I already pay quite a lot for Wix and my domain and now you need to pay extra for Trustpilot to show your reviews. Super disappointing not using this anymore...

    Stored reply

    1. Reply

      Hi, Thank you for sharing your feedback. We’re sorry to hear that our free widget options didn’t meet your expectations. While we do offer a basic free widget, we also provide a library of widgets as part of our paid plans, which allow businesses to showcase their reviews. We appreciate your thoughts and hope you find a solution that fits your needs. Best regards, Ida - Trustpilot

  10. 78victoriasigns
    1.0

    I can't show my reviews on my website

  11. randinfritsch
    1.0

    Cant Sign Up

    Every time I try to create an account I just get a blank screen. Like there is NOTHING I can work with - everything just goes white. I can't add it to my site and therefore I can't get reviews on my site. I truly feel like they simply wanted to mine my company's data through the sign-up process and that this isn't a real widget you can use on your site. Just... beyond annoying.

    Stored reply

    1. Reply

      Hi, Thanks for bringing this to our attention. We're sorry to hear you experienced issues while wanting to set-up Trustpilot with Wix and start collecting feedback from your customers. I can reassure you we are not out there to mine your data. Our support team would like to look further into this issue for you and assist with this matter. We therefore hope you will reach out to them here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 In the meantime you can always already install a widget on wix by following this guide: https://support.trustpilot.com/hc/en-us/articles/4415818158482-Add-a-TrustBox-widget-to-Wix -- as for that Trustpilot and Wix does not need to be connected, and you simply have to get your widget code from your Trustpilot profile. We hope you reach out to our dedicated team, so they can further look into this for you and assist so you can get up and running with Trustpilot and Wix. Kind regards, Sacha - Trustpilot

  12. vvcardoso
    1.0

    tryint to remove but its impossible

    the Widget don`t go out of the website even if you delete the app and everything

    Stored reply

    1. Reply

      Hello, Thanks for reaching out and we are sorry to hear that you are having difficulties removing the widget. We would be happy to look into this for you. To receive further assistance, please reach out via this form to our Technical Support Team: https://support.trustpilot.com/hc/en-us/requests/new Have a lovely day. Kind regards, Trustpilot Technical Support Team

  13. shanelleziprick
    1.0

    Its a scam

    do not use this app!!!!

    Stored reply

    1. Reply

      Hello, Thank you for your feedback. We are sorry to hear that you feel this way. We would be happy to look into this for you. Could you reach out to our Technical Support Team and elaborate on your experience? Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind regards, Trustpilot-Team

  14. zverygan007
    1.0

    Misogynistic company

    Misogynistic company. I am very disappointed that they believe that a woman cannot write any detailed review about the company. All my complaints were ignored. Don't work with a company that doesn't hate women.

    Stored reply

    1. Reply

      Hello Thanks for getting in touch and giving us your feedback. Although it does look like there has been something of a misunderstanding. We welcome reviews from all, and as a fully inclusive company, are a little confused as to why you have the perception that we're misogynistic. We would love to get more context for your review and see if we can clear things up. Kind Regards Jen | Trustpilot

  15. sylviedvl11
    1.0

    :(

    impossible de créer un compte !

    Stored reply

    1. Reply

      Hi, Hope it is ok to reply to you in English. We're sorry to hear you experienced problems with the set-up. Our Technical Support team would really like to help you in this regards to investigate this and assist accordingly. Please reach out to us here: https://support.trustpilot.com/hc/fr/requests/new Thanks in advance. Kind regards, Sacha - Trustpilot

  16. compramostuproducto
    1.0

    Solo funciona el Widget si pagas

    La integración del Widget gratuito a la página web no funciona en Wix. El servicio de asistencia únicamente te ayuda si pagas.

    Stored reply

    1. Reply

      Hello, Thanks for sharing your review with us, and I hope you won't mind our reply in English, since my Spanish writing skills aren't great. We're sorry to hear you experienced troubles using our Integration on Wix. Yours appears to be a purely technical issue. Furthermore, I can confirm that our Support Team is open to all being a free service and no paid plan is required to ask for their help. Hence, please feel free to contact our Technical Support Team who will be happy to assist. You can reach them here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 We hope you continue to share your valuable insights with us and other companies anytime. Have a nice day. All the best, Flavio - Trustpilot

  17. lookhearsoln
    1.0

    it doesn't work with wix booking

    i intergrated with my website with booking functions but it doesn't send out any invitation. i talked to wix guys and they said its none of their business as its developed by trustpilot. talked to trustpilot side and they just tell to re-install, while it doesn't work obviously. it says it will be triggered by "customer check-in" or "order confirmed" by wix, and there are no such parameters/ scenarios in wix booking.

    Stored reply

    1. Reply

      Hi lookhearsoln, Thanks for getting in touch and sharing your feedback, we're sorry to hear about your situation with Wix and Wix booking. Upon investigation I can confirm that with Trustpilot we do have an app that Integrates only with Wix Stores. Our Integration does not support Wix Booking at this time. I will certainly pass this feedback to our product team to see if this is something we can support in the future. I can see you're currently in conversation with our Technical Support Team, if you have any further questions please respond to their message and we'll happily assist further. Kind regards,

  18. mcartinconsultancy
    1.0

    Impossible to switch language

    I am based in Switzerland, where we have 4 official languages, yet TrustPilot will only allow me to use German. None of my customers are German speakers so, no way to really collect their info. On top of it, the free version for Wix is really only a button asking people to go to TrustPilot, you can not display the actual reviews on your page.

    Stored reply

    1. Reply

      Hi there, Thanks for sharing this feedback. We have shared this feedback with regards to the language with the relevant teams to explore. It is possible to invite in different languages and not only in German. Our Support Team can explore with you what is the best possibility for you to do gather reviews. We also have a guide about this here for wix that guides to the invitation settings, where you can select the language of the template to send out: https://support.trustpilot.com/hc/en-us/articles/4408333885970-Trustpilot-s-Wix-integration-Send-review-invitations When on a free plan at Trustpilot only certain widgets are available - you read all about this here which widgets are available on the different Trustpilot plans: https://support.trustpilot.com/hc/en-us/articles/360019826379-TrustBox-widget-overview If you have any questions, feel free to reach out to us, so we can assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Sacha - Trustpilot

  19. software582
    1.0

    doesn't work

    access to dashboard says ecommplugins-wix.trustpilot.com is not working....

    Stored reply

    1. Reply

      Hello Software582, Thank you for getting in touch and letting us know that this is happening. We're keen to help you get this fixed. Please get in touch with our dedicated Support Team here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 and they'll be happy to help get this fixed. Kind regards, Kerry-Trustpilot

  20. dieglueckshunde
    1.0

    Widget content won´t show

    Although I proceeded with all of the installation steps correctly, the content of the widget (free version) just won´t load

    Stored reply

    1. Reply

      Hello dieglueckshunde, Thank you for taking the time to share this review. We're sorry to hear you experienced troubles trying to set up our TrustBox in your website. However this is a public forum and yours appears to be a purely technical issue. Please feel free to contact our Technical Support Team who will be happy to assist. You can reach them here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Have a nice day. All the best, Flavio - Trustpilot

Plan comparison

Pricing & Plans

Free plan available
External pricing

Free

External pricing

External pricing

  • Send 100 review invites/month
  • Feature 2 TrustBox widgets onsite
  • See basic performance reports
Paid plan

Standard

$0 / year

$0 / month

  • Send 500 review invites/month
  • Feature 8 TrustBox widgets onsite
  • Learn from detailed analysis