Sell Downloads

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1. ReplyNovember 3, 2025, 15:40

   The 100MB limit applies only to free products. It helps ensure smooth performance across all stores using the app. Paid products, however, support much larger file sizes. We’re sorry to hear the app didn’t meet your expectations, but we appreciate you giving it a try and sharing your thoughts. Your feedback helps us continue improving the experience for all users.

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1. ReplyMay 19, 2025, 14:06

   Hi there. It's great to hear you've enjoyed the app service without any issues for years! Our main service through Sellfy.com offers more advanced features and is especially useful for sellers without a website. For sellers like yourself with an existing Wix website who are looking for a simple checkout solution, the app is certainly a great fit. :)

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1. ReplyMay 19, 2025, 14:01

   Hi there! Our Wix app requires an active subscription to keep your product files and store data saved on our server. If your subscription is inactive for more than 30 days, the system automatically removes the information. Sorry for the inconvenience!

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1. ReplyDecember 5, 2023, 09:13

   Hi there! Very sorry to hear of the trouble you're facing with the app. We do offer another service through www.sellfy.com that may be an easier solution if you have several products. You can reach us via email at support@sellfy.com if you have more questions. :-)

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1. ReplyApril 2, 2023, 08:12

   Всем привет! Мне очень жаль слышать о проблемах, с которыми вы столкнулись при использовании нашего приложения. Мы будем рады узнать больше о проблемах, с которыми вы сталкиваетесь, и помочь решить их для вас. Пожалуйста, свяжитесь с нами по электронной почте support@sellfy.com. и наша служба поддержки будет рада вам помочь. :-)

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1. ReplySeptember 10, 2022, 19:16

   Hi there! Very sorry to hear of the trouble you're facing with the app. We can certainly help you and guide you on how to set it up! You can reach us via email at support@sellfy.com. :-)

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1. ReplyMarch 2, 2022, 16:48

   Hi there! Sorry to hear that the app wasn't meeting your needs. It is intended to be very simplistic with a clean checkout for high conversion rates. We do offer a more comprehensive service through our main site, though. If you have questions about that or any aspect of the app, please shoot us an email at support@sellfy.com. Otherwise, we wish you the best of luck in finding the right tool for your business! :-)

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1. ReplyOctober 14, 2021, 17:26

   Hi there, sorry for the frustration in getting started! Would you like some help getting things set up? We'd be happy to help you. :-) Please email wix-support@sellfy.com with the email you've used to sign up and we'll get you taken care of!

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1. ReplyApril 14, 2021, 18:35

   Hi there! Yes, you are correct. Our free trial is the same as our full service. That is so you're able to see what the service is like before committing to a paid subscription. As for customization, the button text, color, and price can be changed. The font can't be changed, unfortunately. We're sorry that it wasn't a good fit. Best wishes! Sellfy Support

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1. ReplyMarch 19, 2021, 13:44

   Hi there! Yes, it could be possible to do. But, it's important to share that we don't currently support cryptocurrency as a method of payment. Though, Sellfy supports any and all file types. If you'd like to try it out, I'd recommend a free trial to see how it goes! :-)

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1. ReplyJanuary 25, 2021, 19:12

   Hi there, I'm sorry to hear that the app didn't work well for you. If you'd like to email support@sellfy.com, we can help! Our article on how to use the app can also be useful: https://docs.sellfy.com/article/21-how-to-use-sell-downloads-app-on-wix Best, Sellfy Support

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1. ReplyJanuary 11, 2021, 22:12

   Hi there! We've replied to your email for support. Please send us more details, there. We're happy to help! Sometimes certain pop-up blockers can cause an issue. But, we'll find out what's happening and get it resolved for you. :-) - Sellfy Support

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1. ReplyDecember 14, 2020, 18:16

   Hi there! It's not possible to offer certain prices to customers based on a third party membership, unfortunately. The buy now button will be available to all customers. However, if you have certain Wix pages that are only accessible to members, you could place a buy now button with different pricing there. I hope this helps! :-) Sellfy Support

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1. ReplyAugust 26, 2020, 19:21

   Hi there, Sorry to hear you are having trouble with the app. If you would like to see a screenshot of where you and your customers can remove items from the checkout, you can contact our team at wix-support@sellfy.com! All the best, Daniel

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1. ReplyAugust 26, 2020, 00:12

   Hi, yes that's possible! You can enable the Pay-what-you-want function for digital products allowing customers to set their own price at checkout (including a minimum price if you like).

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1. ReplyMay 31, 2020, 21:48

   Hi, sorry to hear the app didn't work for you. If you'd like support with using the app, you can contact our team at wix-support@sellfy.com!

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1. ReplyMay 26, 2020, 00:58

   Hi, sorry about the trouble with your upgrade. Wix Support can help with the process!

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1. ReplyMay 22, 2020, 05:40

   Hi, the price for using the app after the trial ends is $9.99/month :-)

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1. ReplyMay 11, 2020, 08:12

   Hi, sorry to hear you didn't have a good experience using our app! We'd love to know how we can help. Feel free to email us at wix-support@sellfy.com for assistance!

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1. ReplyMay 6, 2020, 16:46

   Hi there. Our apologies for the trouble! Please send us an email support@sellfy.com and we can look into the functionality issues that you're seeing. The app can be used from the app menu within Wix, so you shouldn't need to alternate sites. The app use and the customer's checkout experience will be right on your page! We're certainly happy to help with the concerns. We'll wait for your email! Sellfy Support

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1. ReplyApril 13, 2020, 22:00

   Hi there! Thanks for checking out the app. :-) It's not possible to sell with iDEAL, unfortunately! You're only able to take payments through Stripe (credit card) and PayPal. Sorry to disappoint you. We appreciate you looking into our service! Sellfy Support

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1. ReplyApril 11, 2020, 23:03

   Hi, our Sellfy subscriptions and the Sell Downloads app are separate services that provide different functionality and features. The two won't work together so rather than adding a Sellfy subscription on top of your app service, you'll want to choose one or the other. Sellfy's main service still allows you to sell directly from your Wix website so it's worth checking out if you need more advanced features and integrations, such as Zapier for example. Let us know if you have more questions!

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1. ReplyApril 8, 2020, 18:34

   Hi there. I'm sorry to hear that you've had a poor experience with the app! We do have support available 24/7 through support@sellfy.com and the two weeks trial of the app should have been totally free. Did you experience issues with that? Please send us an email, we'd be happy to help if you'd still like to try and get things worked out. If not, we wish you the best! :-) Sellfy Support

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1. ReplyApril 3, 2020, 05:44

   Hi, sorry to hear you experienced problems using our app! We'd definitely like to get that sorted out for you. Feel free to get in touch with us via email at wix-support@sellfy.com. We'll be there to help!

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1. ReplyApril 2, 2020, 04:31

   Hi, sorry about that! We are not aware of any technical issues that are currently affecting the Sell Downloads app. Feel free to send us an email with a screenshot of the error message at wix-support@sellfy.com. We'll look into it for you!

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1. ReplyMarch 30, 2020, 00:49

   Hello laurarozenb, We are able to process payments through PayPal and Stripe. Hoping your customer is able to use one of those two transaction options. Best,

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1. ReplyMarch 28, 2020, 21:09

   Hi there, Thanks for reaching out to us about this. It is possible to set up subscriptions on websites that use our Sellfy platform. But unfortunately, this functionality is not available from the Sell Downloads app on Wix. I'm sorry to deliver this news. Please let us know if you have any other questions. Best, Daniel

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1. ReplyMarch 19, 2020, 14:09

   Hi there! Thanks for looking at our app! I'm sorry that the two weeks of time weren't quite long enough to properly assess things. If you do feel interested in doing another trial (by way of creating a new account) you would be able to run more tests. Otherwise, we'd be happy to provide info you may need. Just email wix-support@sellfy.com! We'd still love to be able to help you. :-) Sellfy Support

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1. ReplyMarch 13, 2020, 21:43

   Hi, we support both - PayPal and credit card payments. To collect payments using CC, you'll want to connect a Stripe account to your Sell Downloads account. Please see our Quick Guide for more help here: https://docs.sellfy.com/article/42-how-to-receive-payments-from-customers#how_to_set_up_stripe or send us an email at wix-support@sellfy.com.

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1. ReplyFebruary 6, 2020, 21:03

   Hi there! I'm terribly sorry to hear about the issue with uploading. We can help offer advice on the upload process if you'd like to email into support@sellfy.com. We also have a helpful article here: https://docs.sellfy.com/article/46-resolving-issues-with-uploading-a-product We'd be happy to assistant! :-) Sellfy Support

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1. ReplyFebruary 2, 2020, 14:52

   Hi there, Thanks for checking out our app. I'm terribly sorry to hear about the trouble! When a seller first starts selling through PayPal it can happen that they hold payments as Pending until they're able to verify some information with you. After that, it all happens nearly instantly. As for checking on the email delivery of the link for your customer, we're happy to look into it! It can possibly be delivered to another folder in the mailbox, like "Promotions" for Gmail and customers overlook the email. Please send an email into support@sellfy.com and we'll look into things for you! :-) Sellfy Support

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1. ReplyJanuary 13, 2020, 00:00

   Hi there! Thanks for trying out the app. The $9.99 is paid monthly as a subscription. No matter which Wix service you use, the cost to use the app is the same, because we're a separate company from Wix. It's just the one flat rate. I hope that's not disappointing, though! You can always ask Wix support about apps or services that may be included with your Premium site. They may have some tips for you! :-) Sellfy Support

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1. ReplyJanuary 2, 2020, 23:14

   Hi there, thanks for your kind review! We're so proud to support creative sellers, like you! :-) If you ever need anything, don't hesitate to email support@sellfy.com. Sellfy Support

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1. ReplyDecember 21, 2019, 01:28

   Hi there! Our most sincere apologies for the troubles you've had when using the app. If you'd like to reach out to support@sellfy.com, we can help! As for the email delivery concerns, the likely situation is that the customer had overlooked some of their email folders. Sometimes the emails can get placed in folders like "Promotions". Searching "Sellfy" or another keyword nearly always does the trick for these customers. You can also copy a quick link to provide instead of the automated "resend email" option. We'd be happy to check on any of your delivery cases to assist. Just send us an email! :-) Sellfy Support

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1. ReplyDecember 20, 2019, 00:37

   Hi there, thank you so much for checking out our app! Unfortunately, if both of the payment processors won't allow you to accept payments, you'd only be able to offer free downloads through Sellfy. If you're looking to give away content and build up followers, this might be helpful. But, you won't be able to sell and collect payments. Sellfy Support

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1. ReplyDecember 18, 2019, 14:23

   Hi there, It sounds like you had a frustrating experience. I'm sorry for that! But, I can help. :-) You can customize the buy now button, to learn how, read here: https://docs.sellfy.com/article/21-how-to-use-sell-downloads-app-on-wix#customization Then, our app does only add the buy now button on your Wix, but also provides checkout, hosting and delivery of the digital product. You can then customize your Wix store page to display images, info or anything else you'd like. The button can be moved anywhere on the page so that it fits in just right! I hope this was helpful. Please feel free to email into support@sellfy.com if you'd like more info! Sellfy Support

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1. ReplyDecember 16, 2019, 14:37

   Hello! :-) Yes, it is possible to add variations of your products. To see how to add them go here: https://docs.sellfy.com/article/253-variants It will work perfectly well for your needs! If you have any trouble, please email us at support@sellfy.com and we'll help. Sellfy Support

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1. ReplyDecember 16, 2019, 14:41

   Hi there, I'm so terribly sorry for your experience! If you'd like to email us at support@sellfy.com we can certainly get your technical issues resolved. All of your features should be working well for you, and if not, we can get it taken care of! We hope to hear from you. Sellfy Support

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1. ReplySeptember 3, 2019, 08:02

   Hi! The Sell Downloads app is designed to deliver your products to customers via the Purchase Email including a unique download link. The download link is activated once the order is confirmed, so customers can't access the product before the payment is completed. I'm afraid streaming files is not possible with our app, though. If you have more questions, you can email us at support@sellfy.com. We'll be here to help :-)

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1. ReplyAugust 4, 2019, 13:56

   Hi there, Thanks for checking out the trial! If you start a subscription after the free two-week trial, you can cancel at any time. But, the monthly subscription payment of $9.99 paid to Wix isn't refundable if you do cancel the subscription to the app. I hope that makes sense! Please send an email into support@sellfy.com if you want further clarification. Happy to help! :-) Best, Sellfy Support

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1. ReplyAugust 3, 2019, 14:19

   Hello, Thanks for checking out the app! Our app offers payment integrations with Stripe and PayPal. You can use either or both to collect payments. Sellfy doesn't directly process any payments, but you can use one or both of those payment methods. If you want more info, feel free to email into support@sellfy.com. Best, Sellfy Support

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1. ReplyJuly 30, 2019, 15:42

   Hi there, Thanks for checking out the app! There are two payment processor options with the Sell Downloads app. You can use PayPal, Stripe or both. Stripe allows for purchases with major debit or credit cards, but it looks like it isn't available for the Dominican Republic. Sorry about that! That means that you'll need to use PayPal to accept purchases. Your customers can pay with a card, through their PayPal account, but they will need to pay with a PayPal account. So, the bad news is that you won't be able to use Stripe, but your buyers can still pay by card through PayPal. There shouldn't be any issues with laws and regulations for selling digital content that complies with the Sellfy Terms of Service as well. But, we're not experts in that regard, and if you do have a concern, you may want to find a local authority on the subject. We do have sellers that operate world-wide without an issue, though. :-) Best regards, Sellfy Support

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1. ReplyJuly 27, 2019, 09:50

   Hi. We're sorry to hear that the Sell Downloads app did not meet your expectations. Our Pro service on Sellfy.com is compatible with any Wix site, just not our Wix service (the app itself). So, it is absolutely possible to use the Pro Plan in combination with your Wix website and integrate the Shopping Cart feature. We apologize for causing any confusion and would be happy to help you resolve this! Please connect with us via email at support@sellfy.com.

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1. ReplyJuly 24, 2019, 05:10

   Hi there. The monthly cost for the Sell Downloads app is $9.99 + the PayPal/Stripe transaction fee. The app works great with Wix however, the subscription plans on Sellfy.com do offer more advanced features. Please feel free to reach out to us via email at support@sellfy.com if you have any more questions!

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1. ReplyJuly 19, 2019, 01:35

   Hi, the Sell Downloads app is a different service offered by Sellfy. The app is not compatible with the subscription plans on Sellfy.com. Please feel free to send us an inquiry via email at support@sellfy.com and we'll assist you.

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1. ReplyJuly 4, 2019, 19:11

   Hi there, I'm terribly sorry that it's too pricey for your needs. Unfortunately, we don't have coupon codes or discounts for the price. I do understand that it may not be the right fit for your business. Thanks for checking it out, though. We wish you the best with your business!

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1. ReplyJune 30, 2019, 14:33

   Hi there! :-) We don't have a specific integration with Kotobee, but when selling with the app, you'll upload your file to our site. We'll store your product file, and send a secure download link to your customer after they purchase. You'll be able to upload any file type for your E-book, so if you have a specific file type for your book, that's no trouble at all! We also offer PDF stamping to help secure your E-books. If you want to confirm more details on how the service works, you can email us (support@sellfy.com) or read more here: https://docs.sellfy.com/article/21-how-to-use-sell-downloads-app-on-wix Thanks for checking out the app!

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1. ReplyJune 18, 2019, 07:09

   Hi, thanks for your question. Unfortunately, the Sell Downloads app is not designed to generate license keys for products at this point. Sorry to disappoint you!