App Market Index

Live Chat

By Text

Live chat for online sales and customer help

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • Verified verified
  • Random Test random-test
  • Stores Apps (v3 filtering) stores-apps
  • Exclude from EditorX exclude-from-editorx
  • Editor3 Aria Black List editor3-aria-black-list
  • rubi rubi
  • test123 test123
  • adiCollection adicollection
  • Exclude from Studio exclude-from-studio
  • Adi App List 2 adi-app-list-2
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing From $19 / month 14-day free trial
Marketplace Currently listed

Overview

About this App

Are you using live chat on your website? If the answer is “no,” that’s bad and good news at the same time. Bad, because your business was missing out until now. And good, because there’s a lot of space for improvement. Customers who land on your Wix store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Wix live chat module by LiveChat. We all want our conversion rates to go through the roof, but there are so many factors influencing the buying process. Proactive chat greetings are there to help you close more deals. Set specific chat greetings based on the current page address to increase your chat interaction rate and conversion rate. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment. Take LiveChat for a spin for 14 days for free.

What the listing highlights

  • Encourage website visitors to take action with proactive chat greetings and targeted messages.
  • Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
  • Chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
  • With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can respond directly through email or the chat widget while continuing with other plans.

Developer-written tags

  • chat
  • livechat
  • helpdesk
  • crm
  • sale

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    54.1% 40 reviews
  2. 4 stars
    17.6% 13 reviews
  3. 3 stars
    9.5% 7 reviews
  4. 2 stars
    4.1% 3 reviews
  5. 1 star
    14.9% 11 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 128 preserved Reviews with at least one stored reply. Median and P75 use 89 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
89
Median first reply
458.4 days
P75 first reply
1,557 days

Stored publication state

Current stored state across 128 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
74 57.81%
Unpublished
54 42.19%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Suspicious unpublished 16 of 128 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
16 12.5%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
50
Peak Review month
Mar 2014 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished16 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished54 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. guardianglass
    1.0

    Waste of money

    paid for the app and no mobile. How do I get my money back?

  2. naranreal
    1.0

    НЕ ФИГА НЕ РАБОТАЕТ

    Stored reply

    1. Reply

      @naranreal we're sorry to hear of the issues you're experiencing, we really are -- any chance you could start a chat with us at livechatinc.com, we'd love to troubleshoot this with you in real-time​.

  3. alprom74
    1.0

    На русском нету

    Не для русских сайтов

    Stored reply

    1. Reply

      The chat widget can be translated to Russian, it's just a matter of making a few clicks within the user app -- our support team can help you out with that. Just start a chat with us at livechatinc.com

  4. rick5561
    1.0

    Bait and switch

    It worked great for a month and then it went downhill. At first it was frustrating because they threatened to turn off my account every month until I send them my wix receipt. Ok, a little inconvenience but I'll deal with it. Then one day after 3 months they moved my account from 100 seats (we used about 5) to 1 seat. No explanation. We just couldn't log in. I contacted them and they said it should have been one seat the entire time. I told them it was very misleading on wix. First of all the trial is for 100 seats. Then you pick a plan on the wix website and it stays at 100 seats. No where does it say the price is per seat. Then one day, they move you to one seat, try to increase your price and migrate you to their billing. It worked great until the bait and switch happened 3 months later.

    Stored reply

    1. Reply

      @rick5561, I'm really sorry if our billing/seats system caused any inconvenience for you. We do our best to create the best possible experience for our customers. Can you please contact me directly at daniel@livechatinc.com, so that we can fix it and set up the best plan for you?

  5. triumph4
    1.0

    Does not work on mobile websites.

    50% of our traffic. Worthless if it doesn't allow mobile site visitors to chat.

    Stored reply

    1. Reply

      @trumph4 we have this content related to enabling LiveChat on mobile devices https://www.livechatinc.com/kb/wix-integration-tutorial/#wix-mobile-version

  6. marcelosouzagm
    1.0

    Não funciona!

    Coloquei em minha loja e funcionou bem nos testes. Quando publiquei o site , parou de funcionar! Sequer consigo deletar do editor da Wix. Fica carregando um tempão e aparece "ops, algo deu errado", atrapalhando quem visita meu site. Não dá suporte no Brasil

    Stored reply

    1. Reply

      @marcelosouzagm My pt-BR is a bit rusty, allow me to reply in English. The widget shouldn't have any impact on your website performance - can you please start a chat with our support team and explain the problem in details - www.livechatinc.com (just so you know, our support team is only 24/7)!

  7. imagemfixa
    1.0

    Não existe Versão Grátis como anunciado

    Instalei o aplicativo em meu site. Ele diz ser grátis e premium mais nenhum momento avisou ser grátis para avalização e depois cobraria. Resultado: Demorei um tempo enorme para configurar, usei alguns dias e agora o aplicativo que que eu pague para continuar usando. Acredito que deveria ser mais clara essa informação.

    Stored reply

    1. Reply

      @imagemfixa, en este momento puedes probar LiveChat para 30 dias y despues usar una version pajada. Lo siento si los condicios de nuestros precios no estan transparente para ti. ¿Puedes contactar nos a nuestro 24/7 chat servicio o a mi correo electronico m.pliszka@livechatinc.com? Vamos a buscar el mejor plan para tu empresa.

  8. bfs465
    1.0

    Started Very Nicely...then...

    My LiveChat started very nicely then...just stopped working and multiple agent contacts later; it still isn't working. I was even told at one point that everything looked fine while it wasn't working. I've since had to uninstall. Still trying to decide on an alternative or if LiveChat could be reliably fixed and resumed.

    Stored reply

    1. Reply

      @bfs465, can you please provide us with some details on what exactly is going on? Definitely want to get this fixed for you. Just start a chat with us at livechatinc.com and...then...

  9. consciente-vida
    1.0

    Não é grátis é apenas teste

    O app diz ser grátis e premium no entanto, depois de um tempo eles não permitem o acesso se você não pagar a partir daquele dia, ou seja, estão informando errado pois o app não tem opção de uso gratuito, então o certo é informar que esse app é teste/premium. Por causa desse ludibriamento, eu não recomendo

    Stored reply

    1. Reply

      @consciente-vida, thank you for sending this feedback and sorry if our pricing caused any inconvenience for you. I'd be happy to contact you directly. If you reach out to our 24/7 chat support or contact me directly at daniel@livechatinc.com, we'll do our best to find the best plan for you.

  10. lawxpertsmv
    1.0

    unable to sign up

    Stored reply

    1. Reply

      Hi @lawxpertsmv, could you please tell us more about the sign-up issue? We'd be happy to assist you personally at our 24/7 chat support or just email me directly at m.pliszka@livechatinc.com.

  11. sempreassim55
    1.0

    Is it Free ou not Free

    I see at WIX that this APP is free but for my surprise the cost informed is from USD 19. Please comment.

    Stored reply

    1. Reply

      @sempreassim55 LiveChat comes with a free 30-days trial period, so you can test it to the MAXXX! Once you are ready to get started, you will need to set up a subscription.

Plan comparison

Pricing & Plans

From $19 / month14-day free trial
Paid plan

Starter

$16 / month

$192 billed yearly Save 15% yearly

$19 / month

  • 60-day chat history
  • Chat widget customization
  • Ticketing system
Paid plan

Team

$33 / month

$396 billed yearly Save 15% yearly

$39 / month

  • All from Starter
  • Reporting and analytics
  • File sharing
Detailed App featuresCompare all 6 structured features
Comparison of 2 pricing plans
FeaturePaid planStarterPaid planTeam
ReportingReceive chat and ticket reports, as well as daily information about your license.Daily summaryIncluded
Ticketing SystemReceive tickets from email, chat and the contact form.IncludedIncluded
Unlimited Chat HistoryStore your chat history for 60 days or an unlimited amount of time, depending on the plan you choose.60-day chat historyIncluded
Chat widget customizationCustomize the chat widget with different themes and settings to suit your brand and use case.Basic Chat CustomizationIncluded
Chat invitationsProactively reach out to website visitors based on their activity.60-day Chat HistoryIncluded
120+ integrationsFrom email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, including Mailchimp, HubSpot CRM or Salesforce.IncludedIncluded