App Market Index

Live Chat

By Text

Live chat for online sales and customer help

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • Verified verified
  • Random Test random-test
  • Stores Apps (v3 filtering) stores-apps
  • Exclude from EditorX exclude-from-editorx
  • Editor3 Aria Black List editor3-aria-black-list
  • rubi rubi
  • test123 test123
  • adiCollection adicollection
  • Exclude from Studio exclude-from-studio
  • Adi App List 2 adi-app-list-2
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing From $19 / month 14-day free trial
Marketplace Currently listed

Overview

About this App

Are you using live chat on your website? If the answer is “no,” that’s bad and good news at the same time. Bad, because your business was missing out until now. And good, because there’s a lot of space for improvement. Customers who land on your Wix store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Wix live chat module by LiveChat. We all want our conversion rates to go through the roof, but there are so many factors influencing the buying process. Proactive chat greetings are there to help you close more deals. Set specific chat greetings based on the current page address to increase your chat interaction rate and conversion rate. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment. Take LiveChat for a spin for 14 days for free.

What the listing highlights

  • Encourage website visitors to take action with proactive chat greetings and targeted messages.
  • Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
  • Chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
  • With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can respond directly through email or the chat widget while continuing with other plans.

Developer-written tags

  • chat
  • livechat
  • helpdesk
  • crm
  • sale

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    54.1% 40 reviews
  2. 4 stars
    17.6% 13 reviews
  3. 3 stars
    9.5% 7 reviews
  4. 2 stars
    4.1% 3 reviews
  5. 1 star
    14.9% 11 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 128 preserved Reviews with at least one stored reply. Median and P75 use 89 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
89
Median first reply
458.4 days
P75 first reply
1,557 days

Stored publication state

Current stored state across 128 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
74 57.81%
Unpublished
54 42.19%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Suspicious unpublished 16 of 128 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
16 12.5%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
50
Peak Review month
Mar 2014 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished16 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished54 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. plural-wool
    5.0

    Great for closing sales

    Just a great app with what it offers! I’ve been using it for years on may platforms and I’m planning to stick with it on Wix. Thanks to the automations / campaigns in LiveChat, we saw a 25% bump in our sales.

  2. guardianglass
    1.0

    Waste of money

    paid for the app and no mobile. How do I get my money back?

  3. 081898
    3.0

    Not working on Mobile

    Even though the icon shows in the editor mode, when you preview or go to the live site, there is nothing on mobile. Very frustrating

  4. stepinposh
    4.0

    very useful app

    Is the app not made for WIX mobile ? im only Able to add it to the desktop version

  5. adsking
    4.0

    sss

  6. naranreal
    1.0

    НЕ ФИГА НЕ РАБОТАЕТ

    Stored reply

    1. Reply

      @naranreal we're sorry to hear of the issues you're experiencing, we really are -- any chance you could start a chat with us at livechatinc.com, we'd love to troubleshoot this with you in real-time​.

  7. camerpeake
    2.0

    STALKERS

    Seems each time my chat goes live, I find 3 or more so called "customers" that are not online. If I happen to start a conversation with one, they log out of my site. This is constantly happening. Is it the developer trying to improve?

    Stored reply

    1. Reply

      These are, most likely, on-site visitors supprised by the chat invitation. Would love to investigate further -- any chance you could start a chat with us at livechatinc.com

  8. thanhnaree
    4.0

    Good and easy to use

    Affordable and easy to use app for small & medium business

    Stored reply

    1. Reply

      @thanhnaree thanks for taking the time to write a review!

  9. tracey976
    5.0

    Live Chat is awesome. I had a really good time to trial it and their own live chat support was great

    They really do 'walk the talk' and took the time to answer my questions, to help me decide which package I needed in an honest way - which wasn't the most expensive one for them. Their after sale support has also been magnificent. Most of all the software is great, it does a lot of stuff, customisation is fabulous and the integrations are good too. I am using the facebook one, though I think it is a little overpriced, I understand it may be free in the future. Happy to pay for Live chat - you won't regret the investment in your business and the efficiencies it can create if you spend the time to really work through it and set it up as you need it.

  10. alprom74
    1.0

    На русском нету

    Не для русских сайтов

    Stored reply

    1. Reply

      The chat widget can be translated to Russian, it's just a matter of making a few clicks within the user app -- our support team can help you out with that. Just start a chat with us at livechatinc.com

  11. pycb72
    3.0

    make it free

    make it free

    Stored reply

    1. Reply

      @pycb72 there are no such plans at the moment Thanks for your feedback though.

  12. career7872018
    5.0

    site name-jindalinternational.net

    im doing changes in may site but no changes are applying'

    Stored reply

    1. Reply

      @ career7872018 The issue is likely with Wix (not LiveChat), and you should contact their support for clarification on what the next steps should be.

  13. kansentral
    3.0

    saya

    Stored reply

    1. Reply

      @saya anything we can help you with?

  14. contato05365
    4.0

    Idioma

    Olá, tem o painel administrativo em português do Brasil ?

    Stored reply

    1. Reply

      Hey, hope you don't mind me answering in English. Unfortunately, LiveChat's administration panel is only available in English but still, you'd be able to easily change the language of your chat window to Portuguese. I'm sending over our knowledgebase material with more information and will be happy to help you set it up at our 24/7 chat support :) https://www.livechatinc.com/kb/how-to-modify-chat-window-language/

  15. emmanueltiberghien
    4.0

    Improved sales since I installed LiveChat

    Strong value added for my e-commerce website, with rapid feedback from the team when needed.

    Stored reply

    1. Reply

      Thank you, happy to hear that!​ 🙌

  16. willien3
    4.0

    Mostly Good

    LiveChat has been very helpful. I don't like is that it no longer automatically appears at the bottom of our mobile site (I don't wan't to add another button). Also, in the past we've had issues that the app would cover up a section of our page even when it wasn't opened by a visitor. This made it where buttons and links in that area could not be clicked. We had to make sure that we didn't have any links on the far right side of the page. Other than this, the app works great.

    Stored reply

    1. Reply

      Hi @Willien3, thank you for reaching out with this issue. Have you tried contacting our 24/7 chat support, so that we can assist in the best solution for you?

  17. stonewoodinc
    5.0

    Live Chat

    A great tools to reach out to customers!

    Stored reply

    1. Reply

      Thank you, always happy to help in connecting with customers!

  18. dbssimtrade
    5.0

    Must have by any business owner

    This chat app brings so much luxury to my website. I have it for 2 years now and enjoying every minute. 90% of the clients that chat with me are buying. Don’t miss it.

    Stored reply

    1. Reply

      That's so great to hear LiveChat helping businesses sell more!

  19. mpliszka1
    5.0

    Nice live chat app

    Stored reply

    1. Reply

      Happy to hear that, thank you :)

  20. andersenoliver
    3.0

    Missing crucial function

    Missing the function whereby it engages people to write their email during a livechat. For example a pop up that says. "Please leave your email in case we are not quick enough to reply your message before you leave the website (livechat). We will then make sure to send you the answer for your question via email." Currently the livechat only engages visitors to write their email if no agents are online. That should also happen even though agents are online as some costumers are lost by them leaving the website before an agent had gotten the time to reply their question.

    Stored reply

    1. Reply

      @andersenoliver thanks for taking the time to leave us a review. So you know, you can collect visitor information prior to chatting via the pre-chat survey https://www.livechatinc.com/kb/chat-surveys/

Plan comparison

Pricing & Plans

From $19 / month14-day free trial
Paid plan

Starter

$16 / month

$192 billed yearly Save 15% yearly

$19 / month

  • 60-day chat history
  • Chat widget customization
  • Ticketing system
Paid plan

Team

$33 / month

$396 billed yearly Save 15% yearly

$39 / month

  • All from Starter
  • Reporting and analytics
  • File sharing
Detailed App featuresCompare all 6 structured features
Comparison of 2 pricing plans
FeaturePaid planStarterPaid planTeam
ReportingReceive chat and ticket reports, as well as daily information about your license.Daily summaryIncluded
Ticketing SystemReceive tickets from email, chat and the contact form.IncludedIncluded
Unlimited Chat HistoryStore your chat history for 60 days or an unlimited amount of time, depending on the plan you choose.60-day chat historyIncluded
Chat widget customizationCustomize the chat widget with different themes and settings to suit your brand and use case.Basic Chat CustomizationIncluded
Chat invitationsProactively reach out to website visitors based on their activity.60-day Chat HistoryIncluded
120+ integrationsFrom email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, including Mailchimp, HubSpot CRM or Salesforce.IncludedIncluded