App Market Index

Live Chat

By Text

Live chat for online sales and customer help

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • Verified verified
  • Random Test random-test
  • Stores Apps (v3 filtering) stores-apps
  • Exclude from EditorX exclude-from-editorx
  • Editor3 Aria Black List editor3-aria-black-list
  • rubi rubi
  • test123 test123
  • adiCollection adicollection
  • Exclude from Studio exclude-from-studio
  • Adi App List 2 adi-app-list-2
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing From $19 / month 14-day free trial
Marketplace Currently listed

Overview

About this App

Are you using live chat on your website? If the answer is “no,” that’s bad and good news at the same time. Bad, because your business was missing out until now. And good, because there’s a lot of space for improvement. Customers who land on your Wix store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Wix live chat module by LiveChat. We all want our conversion rates to go through the roof, but there are so many factors influencing the buying process. Proactive chat greetings are there to help you close more deals. Set specific chat greetings based on the current page address to increase your chat interaction rate and conversion rate. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment. Take LiveChat for a spin for 14 days for free.

What the listing highlights

  • Encourage website visitors to take action with proactive chat greetings and targeted messages.
  • Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
  • Chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
  • With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can respond directly through email or the chat widget while continuing with other plans.

Developer-written tags

  • chat
  • livechat
  • helpdesk
  • crm
  • sale

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    54.1% 40 reviews
  2. 4 stars
    17.6% 13 reviews
  3. 3 stars
    9.5% 7 reviews
  4. 2 stars
    4.1% 3 reviews
  5. 1 star
    14.9% 11 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 128 preserved Reviews with at least one stored reply. Median and P75 use 89 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
89
Median first reply
458.4 days
P75 first reply
1,557 days

Stored publication state

Current stored state across 128 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
74 57.81%
Unpublished
54 42.19%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Suspicious unpublished 16 of 128 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
16 12.5%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
50
Peak Review month
Mar 2014 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished16 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished54 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. plural-wool
    5.0

    Great for closing sales

    Just a great app with what it offers! I’ve been using it for years on may platforms and I’m planning to stick with it on Wix. Thanks to the automations / campaigns in LiveChat, we saw a 25% bump in our sales.

  2. guardianglass
    1.0

    Waste of money

    paid for the app and no mobile. How do I get my money back?

  3. 081898
    3.0

    Not working on Mobile

    Even though the icon shows in the editor mode, when you preview or go to the live site, there is nothing on mobile. Very frustrating

  4. stepinposh
    4.0

    very useful app

    Is the app not made for WIX mobile ? im only Able to add it to the desktop version

  5. adsking
    4.0

    sss

  6. naranreal
    1.0

    НЕ ФИГА НЕ РАБОТАЕТ

    Stored reply

    1. Reply

      @naranreal we're sorry to hear of the issues you're experiencing, we really are -- any chance you could start a chat with us at livechatinc.com, we'd love to troubleshoot this with you in real-time​.

  7. camerpeake
    2.0

    STALKERS

    Seems each time my chat goes live, I find 3 or more so called "customers" that are not online. If I happen to start a conversation with one, they log out of my site. This is constantly happening. Is it the developer trying to improve?

    Stored reply

    1. Reply

      These are, most likely, on-site visitors supprised by the chat invitation. Would love to investigate further -- any chance you could start a chat with us at livechatinc.com

  8. thanhnaree
    4.0

    Good and easy to use

    Affordable and easy to use app for small & medium business

    Stored reply

    1. Reply

      @thanhnaree thanks for taking the time to write a review!

  9. tracey976
    5.0

    Live Chat is awesome. I had a really good time to trial it and their own live chat support was great

    They really do 'walk the talk' and took the time to answer my questions, to help me decide which package I needed in an honest way - which wasn't the most expensive one for them. Their after sale support has also been magnificent. Most of all the software is great, it does a lot of stuff, customisation is fabulous and the integrations are good too. I am using the facebook one, though I think it is a little overpriced, I understand it may be free in the future. Happy to pay for Live chat - you won't regret the investment in your business and the efficiencies it can create if you spend the time to really work through it and set it up as you need it.

  10. alprom74
    1.0

    На русском нету

    Не для русских сайтов

    Stored reply

    1. Reply

      The chat widget can be translated to Russian, it's just a matter of making a few clicks within the user app -- our support team can help you out with that. Just start a chat with us at livechatinc.com

  11. pycb72
    3.0

    make it free

    make it free

    Stored reply

    1. Reply

      @pycb72 there are no such plans at the moment Thanks for your feedback though.

  12. career7872018
    5.0

    site name-jindalinternational.net

    im doing changes in may site but no changes are applying'

    Stored reply

    1. Reply

      @ career7872018 The issue is likely with Wix (not LiveChat), and you should contact their support for clarification on what the next steps should be.

  13. kansentral
    3.0

    saya

    Stored reply

    1. Reply

      @saya anything we can help you with?

  14. contato05365
    4.0

    Idioma

    Olá, tem o painel administrativo em português do Brasil ?

    Stored reply

    1. Reply

      Hey, hope you don't mind me answering in English. Unfortunately, LiveChat's administration panel is only available in English but still, you'd be able to easily change the language of your chat window to Portuguese. I'm sending over our knowledgebase material with more information and will be happy to help you set it up at our 24/7 chat support :) https://www.livechatinc.com/kb/how-to-modify-chat-window-language/

  15. emmanueltiberghien
    4.0

    Improved sales since I installed LiveChat

    Strong value added for my e-commerce website, with rapid feedback from the team when needed.

    Stored reply

    1. Reply

      Thank you, happy to hear that!​ 🙌

  16. willien3
    4.0

    Mostly Good

    LiveChat has been very helpful. I don't like is that it no longer automatically appears at the bottom of our mobile site (I don't wan't to add another button). Also, in the past we've had issues that the app would cover up a section of our page even when it wasn't opened by a visitor. This made it where buttons and links in that area could not be clicked. We had to make sure that we didn't have any links on the far right side of the page. Other than this, the app works great.

    Stored reply

    1. Reply

      Hi @Willien3, thank you for reaching out with this issue. Have you tried contacting our 24/7 chat support, so that we can assist in the best solution for you?

  17. stonewoodinc
    5.0

    Live Chat

    A great tools to reach out to customers!

    Stored reply

    1. Reply

      Thank you, always happy to help in connecting with customers!

  18. dbssimtrade
    5.0

    Must have by any business owner

    This chat app brings so much luxury to my website. I have it for 2 years now and enjoying every minute. 90% of the clients that chat with me are buying. Don’t miss it.

    Stored reply

    1. Reply

      That's so great to hear LiveChat helping businesses sell more!

  19. mpliszka1
    5.0

    Nice live chat app

    Stored reply

    1. Reply

      Happy to hear that, thank you :)

  20. andersenoliver
    3.0

    Missing crucial function

    Missing the function whereby it engages people to write their email during a livechat. For example a pop up that says. "Please leave your email in case we are not quick enough to reply your message before you leave the website (livechat). We will then make sure to send you the answer for your question via email." Currently the livechat only engages visitors to write their email if no agents are online. That should also happen even though agents are online as some costumers are lost by them leaving the website before an agent had gotten the time to reply their question.

    Stored reply

    1. Reply

      @andersenoliver thanks for taking the time to leave us a review. So you know, you can collect visitor information prior to chatting via the pre-chat survey https://www.livechatinc.com/kb/chat-surveys/

  21. plicha556
    5.0

    Easy-to-use, install and does its job pretty well

    Nice-looking live chat, I can now easily chat with my customers.

    Stored reply

    1. Reply

      Happy to hear you're able to deliver better customer support with LiveChat! 🎉

  22. austin080903
    5.0

    can chat for everybody?

    Stored reply

    1. Reply

      Not sure if I understand the question but we're always happy to help with any issues at our 24/7 chat support. Indeed, LiveChat is suitable for any business!

  23. rick5561
    1.0

    Bait and switch

    It worked great for a month and then it went downhill. At first it was frustrating because they threatened to turn off my account every month until I send them my wix receipt. Ok, a little inconvenience but I'll deal with it. Then one day after 3 months they moved my account from 100 seats (we used about 5) to 1 seat. No explanation. We just couldn't log in. I contacted them and they said it should have been one seat the entire time. I told them it was very misleading on wix. First of all the trial is for 100 seats. Then you pick a plan on the wix website and it stays at 100 seats. No where does it say the price is per seat. Then one day, they move you to one seat, try to increase your price and migrate you to their billing. It worked great until the bait and switch happened 3 months later.

    Stored reply

    1. Reply

      @rick5561, I'm really sorry if our billing/seats system caused any inconvenience for you. We do our best to create the best possible experience for our customers. Can you please contact me directly at daniel@livechatinc.com, so that we can fix it and set up the best plan for you?

  24. chef290
    2.0

    No free version

    There is only a trial. Other free add ons that are just about as good.

    Stored reply

    1. Reply

      Hi @chef290, I'd be happy to talk to you personally about what we can do better to meet your expectations for a chat app. Please reach out to me at daniel@livechatinc.com or chat with us at our 24/7 chat support. Just to add, LiveChat offers quite a few additional features in comparison to other live chat apps. These include e-commerce tracking (you can track the number and value of your sales using live chat conversations), advanced reporting/analytics (you can use the gathered efficiency data to optimize your chats) or a ticketing system so that you can solve more complex customer cases later.

  25. triumph4
    1.0

    Does not work on mobile websites.

    50% of our traffic. Worthless if it doesn't allow mobile site visitors to chat.

    Stored reply

    1. Reply

      @trumph4 we have this content related to enabling LiveChat on mobile devices https://www.livechatinc.com/kb/wix-integration-tutorial/#wix-mobile-version

  26. marcelosouzagm
    1.0

    Não funciona!

    Coloquei em minha loja e funcionou bem nos testes. Quando publiquei o site , parou de funcionar! Sequer consigo deletar do editor da Wix. Fica carregando um tempão e aparece "ops, algo deu errado", atrapalhando quem visita meu site. Não dá suporte no Brasil

    Stored reply

    1. Reply

      @marcelosouzagm My pt-BR is a bit rusty, allow me to reply in English. The widget shouldn't have any impact on your website performance - can you please start a chat with our support team and explain the problem in details - www.livechatinc.com (just so you know, our support team is only 24/7)!

  27. varunmittalemail2
    5.0

    This is just amazing! Awesome!

    This level of customization is something no one gives. They literally allow you to edit the basic CSS structure to customize as you like!!! Plus, a 24/7 professional support team is so helpful that they let you step by step through everything!! Amazing, recommended!!! :-))

    Stored reply

    1. Reply

      Happy to hear that and looking forward to helping you in even more advanced chat window's customization!

  28. baochinesetutors
    5.0

    Excellent！

    Stored reply

    1. Reply

      Thanks so much, happy to hear that! 🎉

  29. ivonetesilva1987
    4.0

    chat from the customer smartphone?

    this app doesn't have chat to the customer talk from his smartphone

    Stored reply

    1. Reply

      @ivonetesilva1987 Actually there's such an option - https://www.livechatinc.com/kb/wix-integration-tutorial/ see this

  30. imagemfixa
    1.0

    Não existe Versão Grátis como anunciado

    Instalei o aplicativo em meu site. Ele diz ser grátis e premium mais nenhum momento avisou ser grátis para avalização e depois cobraria. Resultado: Demorei um tempo enorme para configurar, usei alguns dias e agora o aplicativo que que eu pague para continuar usando. Acredito que deveria ser mais clara essa informação.

    Stored reply

    1. Reply

      @imagemfixa, en este momento puedes probar LiveChat para 30 dias y despues usar una version pajada. Lo siento si los condicios de nuestros precios no estan transparente para ti. ¿Puedes contactar nos a nuestro 24/7 chat servicio o a mi correo electronico m.pliszka@livechatinc.com? Vamos a buscar el mejor plan para tu empresa.

  31. hennessyhgl
    3.0

    Great app, but pricey.

    For small business, add up 19 dollar a month for just a chat app... not a good idea,

    Stored reply

    1. Reply

      Hi @hennessyhgl, LiveChat's pricing is indeed higher than those of our competitors. However, at the same time, we provide a significant amount of additional functionalities not offered by other chat providers. These include e-commerce tracking (you can track the number and value of your sales using live chat conversations), advanced reporting/analytics or a ticketing system. Would be happy to tell you more about these features at our 24/7 chat support or via email: m.pliszka@livechatinc.com

  32. oriolmont
    5.0

    Live CHAT SUGGERENTS?

    spanish-> Estaria bien que todos pudieran hablar a partit de cuentas y de no cuentas , con emojis , fotos , videos y todo tipo de archivos, ya se que eso no es facil de hacer , pero se puede conseguir. Eso si, me parece maravillosa la idea de chatear con personas incluyendo a amigos. ESTA MUY NICE 👍🏻

    Stored reply

    1. Reply

      ¡Muchas Gracias! 🇪🇸 Trabajamos en añadir nuevas funciones para LiveChat clientes, incluyendo los emojis!

  33. bfs465
    1.0

    Started Very Nicely...then...

    My LiveChat started very nicely then...just stopped working and multiple agent contacts later; it still isn't working. I was even told at one point that everything looked fine while it wasn't working. I've since had to uninstall. Still trying to decide on an alternative or if LiveChat could be reliably fixed and resumed.

    Stored reply

    1. Reply

      @bfs465, can you please provide us with some details on what exactly is going on? Definitely want to get this fixed for you. Just start a chat with us at livechatinc.com and...then...

  34. consciente-vida
    1.0

    Não é grátis é apenas teste

    O app diz ser grátis e premium no entanto, depois de um tempo eles não permitem o acesso se você não pagar a partir daquele dia, ou seja, estão informando errado pois o app não tem opção de uso gratuito, então o certo é informar que esse app é teste/premium. Por causa desse ludibriamento, eu não recomendo

    Stored reply

    1. Reply

      @consciente-vida, thank you for sending this feedback and sorry if our pricing caused any inconvenience for you. I'd be happy to contact you directly. If you reach out to our 24/7 chat support or contact me directly at daniel@livechatinc.com, we'll do our best to find the best plan for you.

  35. jerrycahyono1278
    5.0

    there is no live chat at mobile view site

    hi, how come I couldn't find live chat at mobile view site?

    Stored reply

    1. Reply

      Hi, I'm pretty sure we can fix that. Can you please chat with us at our 24/7 chat support? Our Support Heroes are always there to help.

  36. kopnix
    4.0

    Great App, but kinda expensive for just extra basic features.

    The app destroys all the other apps I've tried thats for sure. It's simple to use and very convenient. Though, I'm going to complain about its price. I'm paying 19$ a month for the basic plan. Though to get really simple features like file sharing and unlimited chat history i need to pay almost 40$ a month which isn't worth it. Its way to expensive for that. Every basic user should have access to basic features such as schedules, unlimited chat history and file sharing. I agree to paying more for extra features like more customization to my chat, agent groups, etc since its really more advanced features. But not the simple ones every other live chat offers for the basic plan. I rate 5 stars once they make it more reasonable.

    Stored reply

    1. Reply

      Hi @kopnix, thank you for leaving us a review and I understand your remark about the pricing plan. While LiveChat might seem to be premium priced, it's worth to mention that you get some additional functionalities, not offered by other live chat providers. These include: - e-commerce tracking (you can track the number and value of your sales using live chat conversations), - advanced reporting/analytics - ticketing system. Also, our team is working on making LiveChat better for our customers, so you can expect more features coming, soon.

  37. lawxpertsmv
    1.0

    unable to sign up

    Stored reply

    1. Reply

      Hi @lawxpertsmv, could you please tell us more about the sign-up issue? We'd be happy to assist you personally at our 24/7 chat support or just email me directly at m.pliszka@livechatinc.com.

  38. rosyziegler
    3.0

    I like it, but ...

    ... although I changed the language to German and did all the setups, I am not able to delete/edit the "welcome" sentence: "Hello, would you like to talk about our products?" Although it looks like I changed it in the set up menu, it still appears in real time on my website. Any suggestions ? Thanks !

    Stored reply

    1. Reply

      Hi @rosyziegler, I'm really sorry for a late reply, Have you tried customizing the chat's greetings? You should be able to modify the language of your welcome messages over there: https://my.livechatinc.com/settings/greetings. Please reach out to our 24/7 support in case of any technical issues, our Support Heroes are always here to help!

  39. sempreassim55
    1.0

    Is it Free ou not Free

    I see at WIX that this APP is free but for my surprise the cost informed is from USD 19. Please comment.

    Stored reply

    1. Reply

      @sempreassim55 LiveChat comes with a free 30-days trial period, so you can test it to the MAXXX! Once you are ready to get started, you will need to set up a subscription.

  40. clinnpnerplanet8
    2.0

    não da para instalar

    este aplicativo do wix não da para instalar

    Stored reply

    1. Reply

      Help us help you, @clinnpnerplanet8. What exactly seems to be the problem? Can you contact us at support@livechatinc.com with some details about your issue? Pretty please.

  41. jaimedavid04
    3.0

    need help

    can't access the application while other agents are log in , and i already pay for the highest plan you offer through wix

    Stored reply

    1. Reply

      Jamie, it's because you subscribed for one agent seat. It means that only one agent can be logged in at the same time. There are two options available here, you can change the number of seats or... just contact our support heroes - they'll log out your agents remotely. Easy peasy!

  42. shahzaibshah1995
    5.0

    Live chat

    My costumers easily uses this site and most facilities of you

    Stored reply

    1. Reply

      That's great. Just made my day.

  43. paesdeandrade8
    5.0

    LiveChat integrado - Rápido, fácil e eficiente

    Parabéns pela solução integrada. Conseguimos registrar os chamados e aumentar a visibilidade do nosso site, graças a ferramenta!

    Stored reply

    1. Reply

      I should start learning Portuguese. For sure. And yes, thanks for you kind words @paesdeandrade8!

  44. annasnetkova13
    5.0

    Olga

    very good

    Stored reply

    1. Reply

      Thank you, happy to hear that LiveChat is helpful! 🙌

  45. BelleValoure
    5.0

    Great

    Works great for my Runway Clothing Fashion store www.bellevaloure.com

    Stored reply

    1. Reply

      Thank you, really great to hear that 🎉

  46. ejiki-toys
    5.0

    Отличная программа!

    Очень помогает при обратной связи. Если клиент не нашёл полезной информации на сайте, то он просто уходит. Понятно, что обычным предпринимателям сложно максимально эффективно настроить свой сайт, а эта форма обратной связи позволяет потенциальным клиентам оставлять свой номер телефона и, если Вам действительно есть, что предложить, то вперёд на общение с клиентом! Первая программа на маркете, которая мне по настоящему понравилась.

    Stored reply

    1. Reply

      Thank you @ejiki-toys, happy to hear that LiveChat helps in your communication with visitors!

  47. moagoddess
    4.0

    Add a survey

    Give the option to add a survey at the end! otherwise awesome app

    Stored reply

    1. Reply

      Here's the thing... we do support the post-chat survey! Does it mean that the app is super-duper awesome? :)

  48. markokrstic
    5.0

    Great app

    Great app for websites who have online stores!

    Stored reply

    1. Reply

      Thanks, we're doing our best offering some nice, additional e-commerce functionalities. Hope you have already tried out our sales tracker feature.

  49. bolaodovale
    5.0

    Massa

    muito bom mesmo!

    Stored reply

    1. Reply

      Thank you! 🙌

  50. quadrangularbv
    5.0

    legal

    muito bom!!!

    Stored reply

    1. Reply

      That's great to hear 🎉

Plan comparison

Pricing & Plans

From $19 / month14-day free trial
Paid plan

Starter

$16 / month

$192 billed yearly Save 15% yearly

$19 / month

  • 60-day chat history
  • Chat widget customization
  • Ticketing system
Paid plan

Team

$33 / month

$396 billed yearly Save 15% yearly

$39 / month

  • All from Starter
  • Reporting and analytics
  • File sharing
Detailed App featuresCompare all 6 structured features
Comparison of 2 pricing plans
FeaturePaid planStarterPaid planTeam
ReportingReceive chat and ticket reports, as well as daily information about your license.Daily summaryIncluded
Ticketing SystemReceive tickets from email, chat and the contact form.IncludedIncluded
Unlimited Chat HistoryStore your chat history for 60 days or an unlimited amount of time, depending on the plan you choose.60-day chat historyIncluded
Chat widget customizationCustomize the chat widget with different themes and settings to suit your brand and use case.Basic Chat CustomizationIncluded
Chat invitationsProactively reach out to website visitors based on their activity.60-day Chat HistoryIncluded
120+ integrationsFrom email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, including Mailchimp, HubSpot CRM or Salesforce.IncludedIncluded